1. Pete Farley
Kingwood, Texas
Cell: (303) 870-5070
fpfarley13@verizon.net
LinkedIn Profile
PROFESSIONAL STRENGTHS
Leadership ~ Strategic Planning ~ Training/Mentoring ~ Business Development ~ Client
Relationship Management ~ Strategic Sales ~ Territory Management ~ Data Analysis ~
Forecasting ~ Budget/P&L ~ Team Building ~ Loss Mitigation ~ Regulatory Compliance
~ Credit Analysis ~ Project Management ~ Technical Writing ~ Process Design
CAREER SUMMARY
Nationstar Mortgage, Dallas Texas April 2013 – Present
• Business Documentation Specialist – Lead procedure Technical Writer supporting Direct
to Consumer and Home Community Mortgage (KB Homes) origination channels. Develop
both core origination process procedures and regulatory policy standards that impact the
business. Key initiatives include:
o Worked with leadership to implement a Level of Effort (LOE) evaluation model to be
used as a benchmark to evaluate a writer’s effort on specific projects to be used in
the semi-annual/annual review process.
o Lead the writing effort converting Direct to Consumer to a new LOS (Encompass)
writing all core process flow procedures in 2014. Received an Origination Excellence
Team Award for this effort.
o Lead the writing effort converting Home Community Mortgage (HCM) to a new LOS
(Encompass) writing all core process flow procedures in 2015.
o Lead TILA RESPA Integrated Disclosure (TRID) procedure update effort for HCM.
o State of Illinois Residential Real Property Act (IL Anti-Predatory) subject matter
expert. Documented comprehensive procedures to ensure compliance with state
regulators.
• AVP/Business Support Manager/Project Manager – Worked with executive leadership and
peers to launch a new LOS system, Mortgage Cadence, in the Direct to Consumer channel.
Sphere of influence was geared towards gap analysis of “off the shelf” system controls to
identify system control gaps and develop interim manual processes to fill gaps until system
controls could be developed.
• AVP/Business Support Manager & Customer Support Team Manager/Wholesale
Lending – Relocated from Denver, CO to Dallas, TX to lead and grow an existing customer
support call center that supported mortgage brokers using the channels front-end user
technology. Nationstar made a strategic decision to exit the wholesale lending space
December 2013. Key initiatives included:
o Redesigned the call centers process workflows, developed supporting procedures,
identified technology gaps by participating in User Acceptance Testing (UAT) with our
IT department.
o Lead a team of 8 Sales Assistants (SA) with a plan to add an additional 7 SA’s to
support forecasted channel growth. Implemented a client relationship management
process to provide consistency in the way our team interacted with our wholesale
clients and improved customer satisfaction.
o Project management duties on behalf of Wholesales included:

2.  Worked with the channels marketing team and IT on a redesign of the
channels Wholesale Lending Website.
 Worked with channel executives on process design and launch of a Mini
Correspondent Lending business unit.
Rose International (Bank of America), Denver, CO June 2011 – April 2013
• Credit Policy & Procedure Development Lead – Contract Technical Writer with the Legacy
Asset Servicing (LAS) Division. Developed servicing program procedures and desktop
procedures. Most projects were related to CFPB, OCC, DOJ, U.S. Treasury and State
Attorney’s General consent orders and regulations, GSE Servicing Announcements and
Bulletins and Line of Business requests. This role required regulatory analysis, technical
writing and project management skill sets. Key initiatives included:
o Remediated various OCC consent orders
o Analyzed, redesigned and documented LAS Collection Process and Procedures
o Analyzed, redesigned and documented LAS Charge Off Processes
o Top 10 out of 50+ technical in level of effort productivity
National 1 Source Title, Denver, CO June 2011 – April 2011
• National Account Executive – Marketed and promoted title products and services to large
national Banks and Mortgage Banks throughout the United States.
Real Estate Mortgage Network, Edison, New Jersey November 2010 – June 2011
• Wholesale Lending Account Executive – Marketed and promoted mortgage products and
services to mortgage brokers and mortgage bankers throughout Colorado.
Mortgage Services III, Bloomington, Illinois December 2009 – July 2010
• Wholesale Lending Account Executive – Marketed and promoted mortgage products and
services to mortgage brokers and mortgage bankers throughout Colorado.
Independent Contractor, Denver, Colorado May 2008 – December 2009
• Credit Analyst – Responsibilities included loan by loan manual underwriting and risk
analysis, compliance reviews, loan payment analysis and reps and warrant reviews on
servicing portfolio transfers in the default servicing space.
Bank of America, Houston, Texas and Denver, Colorado May1999-December 2007
SVP Regional Sales Manager – Wholesale Lending Division (November 2003 to December
2007) - Managed newly realigned region activities, which supported $1.5B in annual funding
volume. Organized a three-state sales territory and devised and implemented effective sales
strategies to capture new and continuing business. (Note: Bank of America exited the Wholesale
Lending space December 2007) Key initiatives included:
• Developed a top-producing sales force growing it from 5 to 11 highly productive account
executives.
• Generated sales leads and implemented training and development programs to guide sales
staff to successfully close high-profile accounts.
• Developed a sales tracking report, which decreased lost revenue by 100%.
• Developed an actionable performance plan and incrementally increased production from
meeting goal to 143% over quota. Consistently exceeded goal in each of the 4 years leading
this team.

3. • Managed P&L, assessed market strength, established business plans and developed
revenue goals to attain or exceed corporate, channel, division and regional expectations.
Account Executive – Wholesale Lending Division (May 1999 to November 2003) - Marketed
and promoted products and services to brokers in Houston, Texas. Managed sales territories,
established and prospected targets and devised and implemented effective sales strategies to
capture new and continuing business. Cultivated relationships with key opinion leaders and
maximized partnerships to grow revenues.
• Transferred to Denver 2001 to develop a new territory in Colorado.
• Consistently exceeded sales goals.
• Promoted to Regional Sales Manager November 200
Allied Mortgage Capital Corporation, Houston, Texas June 1996 - May 1998
VP Secondary Marketing - Responsible for the turnaround of the Mortgage Banks Secondary
Market operations. Key initiatives:
• Restructured banking efforts, operating procedures, investor relations, underwriting
processes and procedures, sales efforts and accounting and reporting systems
• Developed a sub-servicing program to retain the servicing of select products.
• Lead effort to increase mortgage banking revenue from an average net negative $5000 per
month to generating and average $100,000 + per month in revenue.
Harbor Financial Mortgage Corporation, Houston, Texas January 1990 - May 1996
Presidents Club Retail Originator, Pre & Post Closing Auditor, Secondary Marketing
Trader/Technician
AWARDS AND PROJECTS
• 2014 Nationstar Mortgage Origination Excellence Award
• 2006 Bank of America Spirit Celebration Award
• 2006 Bank of America Spirit Team National Co-Chair – Co-chaired the planning and
implementation of Bank of America’s Spirit Program supporting and rewarding over 100,000
associates in the Consumer Real Estate Channel which included Retail, Wholesale and Loan
Line Direct to Consumer lending channels
• Account Executive Training Curriculum Development Team – Participated on a team of 6
sales executives responsible for redesigning the associate training curriculum for new
Wholesale Account Executives
• Wholesale Associate Satisfaction Team – Participated on a team of 6 sales executives
responsible for developing a wholesale channel associate satisfaction program
EDUCATION
• North Harris County College, Houston Texas, focusing on Business Administration and
Economics
• Center for Leadership Studies, Dr. Paul Hersey, Situational Leadership