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169/2008 - 2 December 2008


Internet access and use in the EU27 in 2008
Nearly 30% of individuals use internet banking
60% of households have internet access


In the EU27, 60% of households1 had access to the internet during the first quarter of 2008, compared with 54%
during the first quarter of 2007, and 48% had a broadband internet connection, compared with 42% in 2007.
These data2 published by Eurostat, the Statistical Office of the European Communities, represent only a small
part of the results of a survey on Information and Communication Technologies (ICT) usage in households and by
individuals in the EU27 Member States, Norway, Iceland and Croatia. As well as internet use and broadband
connections, the survey also covers other indicators such as e-shopping, e-government and advanced
communication and content related services.

Household internet access ranges from 25% in Bulgaria to 86% in the Netherlands
In 2008, the proportion of households with internet access was three quarters or more in the Netherlands (86%),
Sweden (84%), Denmark (82%), Luxembourg (80%) and Germany (75%). The lowest levels were registered in
Bulgaria (25%), Romania (30%) and Greece (31%).
The proportion of households with a broadband connection in 2008 was also highest in the Netherlands and
Denmark (both 74%) and Sweden (71%).

One third of individuals in the EU27 use travel related internet services
In the second quarter of 2008, individuals aged 16-74 in the EU Member States were asked which activities they
had carried out on the internet in the previous three months. In the EU27, nearly a third of all individuals had used
internet for travel and accommodation services. Around 30% had used internet banking, interacted with public
authorities or searched for health-related information. About a quarter had read online news or ordered goods or
services. Around 15% had looked for jobs or sent applications by internet.
The Member States which had the highest proportions of individuals performing these internet activities were the
Netherlands, Denmark, Finland, Sweden and Luxembourg.
Internet access by households (%)
                                     Internet access                     Broadband
                              2006        2007         2008       2006     2007      2008
 EU27*                        49           54          60          30       42        48
 Belgium                      54           60           :          48       56        :
 Bulgaria                     17           19          25          10       15        21
 Czech Rep.                   29           35          46          17       28        36
 Denmark                      79           78          82          63       70        74
 Germany                      67           71          75          34       50        55
 Estonia                      46           53          58          37       48        54
 Ireland                      50           57          63          13       31        43
 Greece                       23           25          31           4        7        22
 Spain                        39           45          51          29       39        45
 France                       41           49          62          30       43        57
 Italy                        40           43          42          16       25        31
 Cyprus                       37           39          43          12       20        33
 Latvia                       42           51          53          23       32        40
 Lithuania                    35           44          51          19       34        43
 Luxembourg                   70           75          80          44       58        61
 Hungary                      32           38          48          22       33        42
 Malta                         :           54          59           :       44        55
 Netherlands                  80           83          86          66       74        74
 Austria                      52           60          69          33       46        54
 Poland                       36           41          48          22       30        38
 Portugal                     35           40          46          24       30        39
 Romania                      14           22          30           5        8        13
 Slovenia                     54           58          59          34       44        50
 Slovakia                     27           46          58          11       27        35
 Finland                      65           69          72          53       63        66
 Sweden                       77           79          84          51       67        71
 United Kingdom               63           67          71          44       57        62
 Iceland                      83           84           :          72       76        :
 Norway                       69           78          84          57       67        73
 Croatia                       :           41          45           :       23        27
* Excludes Belgium in 2008.
: Data not available
Activities carried out on the internet for private purposes, in % of all individuals, 2008
                                                                                    Reading
                  Travel and                      Interacting     Searching                         Ordering        Looking for
                                    Internet                                     online news,
                accommodation                     with public       health                          goods or        job/sending
                                    banking                                       newspapers
                   services                       authorities    information                        services         application
                                                                                 or magazines

 EU27*                 32              29             28              28               26               25               13
 BE                    :                :              :               :                :                :                :
 BG                    5               1               8               6               13               1                6
 CZ                    26              14             14              14               33               13               5
 DK                    47              61             44              36               52               47               23
 DE                    42              38             33              41               21               42               16
 EE                    27              55             34              25               54               7                15
 IE                    41              28             27              19               17               30               9
 EL                    17              5              10              10               19               6                5
 ES                    35              20             29              25               27               13               12
 FR                    38              40             43              39               22               28               17
 IT                    20              13             15              16               17               7                7
 CY                    18              11             16              12               23               7                4
 LV                    25              39             16              24               33               10               16
 LT                    15              27             20              21               43               4                10
 LU                    50              48             48              44               41               36               12
 HU                    23              13             25              29               33               8                14
 MT                    22              25             20              23               27               16               10
 NL                    50              69             54              46               43               43               17
 AT                    32              34             39              32               30               28               9
 PL                    14              17             16              19               19               12               8
 PT                    12              14             18              22               20               6                8
 RO                    7               2               9              11               14               3                3
 SI                    26              21             31              27               34               12               10
 SK                    29              24             30              25               34               13               13
 FI                    58              72             53              51               57               33               26
 SE                    46              65             52              32               45               38               22
 UK                    48              38             32              26               37               49               20
 NO                    61              75             62              41               73               46               22
 HR                    15              13             12              20               28               5                11
* Excludes Belgium.
: Data not available

1. The survey covered households containing at least one person aged 16-74, and individuals aged 16-74. The reference
   period was the first quarter of 2008. Households were asked about internet access by any member of the household at
   home. Individuals were asked about activities they had carried out on the internet in the three months prior to the survey at
   home or at any other location.
2. Eurostat, Data in Focus 46/2008 quot;Internet usage in 2008 Households and individualsquot;, available free of charge in pdf
   format on the Eurostat web site. The full set of data can be found in the dedicated section: http://ec.europa.eu/eurostat/ict
   under quot;Dataquot;.

              Issued by: Eurostat Press Office                                 For further information on data:

                      Johan WULLT                                                     Heidi SEYBERT
                  Tel: +352-4301-33 444                                           Tel: +352-4301- 37 416
            eurostat-pressoffice@ec.europa.eu                                  heidi.seybert@ec.europa.eu


                                            Eurostat news releases on the Internet:
                                                http://ec.europa.eu/eurostat

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Eu Access And Use Of Internet 2006 2008 Eurostat

  • 1. 169/2008 - 2 December 2008 Internet access and use in the EU27 in 2008 Nearly 30% of individuals use internet banking 60% of households have internet access In the EU27, 60% of households1 had access to the internet during the first quarter of 2008, compared with 54% during the first quarter of 2007, and 48% had a broadband internet connection, compared with 42% in 2007. These data2 published by Eurostat, the Statistical Office of the European Communities, represent only a small part of the results of a survey on Information and Communication Technologies (ICT) usage in households and by individuals in the EU27 Member States, Norway, Iceland and Croatia. As well as internet use and broadband connections, the survey also covers other indicators such as e-shopping, e-government and advanced communication and content related services. Household internet access ranges from 25% in Bulgaria to 86% in the Netherlands In 2008, the proportion of households with internet access was three quarters or more in the Netherlands (86%), Sweden (84%), Denmark (82%), Luxembourg (80%) and Germany (75%). The lowest levels were registered in Bulgaria (25%), Romania (30%) and Greece (31%). The proportion of households with a broadband connection in 2008 was also highest in the Netherlands and Denmark (both 74%) and Sweden (71%). One third of individuals in the EU27 use travel related internet services In the second quarter of 2008, individuals aged 16-74 in the EU Member States were asked which activities they had carried out on the internet in the previous three months. In the EU27, nearly a third of all individuals had used internet for travel and accommodation services. Around 30% had used internet banking, interacted with public authorities or searched for health-related information. About a quarter had read online news or ordered goods or services. Around 15% had looked for jobs or sent applications by internet. The Member States which had the highest proportions of individuals performing these internet activities were the Netherlands, Denmark, Finland, Sweden and Luxembourg.
  • 2. Internet access by households (%) Internet access Broadband 2006 2007 2008 2006 2007 2008 EU27* 49 54 60 30 42 48 Belgium 54 60 : 48 56 : Bulgaria 17 19 25 10 15 21 Czech Rep. 29 35 46 17 28 36 Denmark 79 78 82 63 70 74 Germany 67 71 75 34 50 55 Estonia 46 53 58 37 48 54 Ireland 50 57 63 13 31 43 Greece 23 25 31 4 7 22 Spain 39 45 51 29 39 45 France 41 49 62 30 43 57 Italy 40 43 42 16 25 31 Cyprus 37 39 43 12 20 33 Latvia 42 51 53 23 32 40 Lithuania 35 44 51 19 34 43 Luxembourg 70 75 80 44 58 61 Hungary 32 38 48 22 33 42 Malta : 54 59 : 44 55 Netherlands 80 83 86 66 74 74 Austria 52 60 69 33 46 54 Poland 36 41 48 22 30 38 Portugal 35 40 46 24 30 39 Romania 14 22 30 5 8 13 Slovenia 54 58 59 34 44 50 Slovakia 27 46 58 11 27 35 Finland 65 69 72 53 63 66 Sweden 77 79 84 51 67 71 United Kingdom 63 67 71 44 57 62 Iceland 83 84 : 72 76 : Norway 69 78 84 57 67 73 Croatia : 41 45 : 23 27 * Excludes Belgium in 2008. : Data not available
  • 3. Activities carried out on the internet for private purposes, in % of all individuals, 2008 Reading Travel and Interacting Searching Ordering Looking for Internet online news, accommodation with public health goods or job/sending banking newspapers services authorities information services application or magazines EU27* 32 29 28 28 26 25 13 BE : : : : : : : BG 5 1 8 6 13 1 6 CZ 26 14 14 14 33 13 5 DK 47 61 44 36 52 47 23 DE 42 38 33 41 21 42 16 EE 27 55 34 25 54 7 15 IE 41 28 27 19 17 30 9 EL 17 5 10 10 19 6 5 ES 35 20 29 25 27 13 12 FR 38 40 43 39 22 28 17 IT 20 13 15 16 17 7 7 CY 18 11 16 12 23 7 4 LV 25 39 16 24 33 10 16 LT 15 27 20 21 43 4 10 LU 50 48 48 44 41 36 12 HU 23 13 25 29 33 8 14 MT 22 25 20 23 27 16 10 NL 50 69 54 46 43 43 17 AT 32 34 39 32 30 28 9 PL 14 17 16 19 19 12 8 PT 12 14 18 22 20 6 8 RO 7 2 9 11 14 3 3 SI 26 21 31 27 34 12 10 SK 29 24 30 25 34 13 13 FI 58 72 53 51 57 33 26 SE 46 65 52 32 45 38 22 UK 48 38 32 26 37 49 20 NO 61 75 62 41 73 46 22 HR 15 13 12 20 28 5 11 * Excludes Belgium. : Data not available 1. The survey covered households containing at least one person aged 16-74, and individuals aged 16-74. The reference period was the first quarter of 2008. Households were asked about internet access by any member of the household at home. Individuals were asked about activities they had carried out on the internet in the three months prior to the survey at home or at any other location. 2. Eurostat, Data in Focus 46/2008 quot;Internet usage in 2008 Households and individualsquot;, available free of charge in pdf format on the Eurostat web site. The full set of data can be found in the dedicated section: http://ec.europa.eu/eurostat/ict under quot;Dataquot;. Issued by: Eurostat Press Office For further information on data: Johan WULLT Heidi SEYBERT Tel: +352-4301-33 444 Tel: +352-4301- 37 416 eurostat-pressoffice@ec.europa.eu heidi.seybert@ec.europa.eu Eurostat news releases on the Internet: http://ec.europa.eu/eurostat