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Impact Sourcing:
A Bold New Model for BPO Hiring in a Global Economy
Michael DeSalles, Principal Analyst Frost & Sullivan
...
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Now Available On Demand
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Listen On Demand
https://www.brighttalk.com/webcast/5567/148271
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Facilitator
Industry Expertise
Experience covers a broad range of sectors, leveraging working relationships with leading...
4
Impact Sourcing Panel
Sarah Troup, Associate Director
Rockefeller Foundation
Rene Yoakum, General Manager Global Consume...
5
• Digital Jobs Africa
• Impact Sourcing
• The Business Case for Impact Sourcing
• Impact Sourcing in Practice
• The Rock...
6
https://twitter.com/FS_ITVision
Follow Frost & Sullivan on Facebook, LinkedIn,
SlideShare, and Twitter
http://www.facebo...
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For Additional Information
Clarissa Castaneda
Corporate Communications
Information & Communication
Technologies
(210) 47...
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Impact Sourcing: A Bold New Model for BPO Hiring in a Global Economy

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Listen On Demand:
https://www.brighttalk.com/webcast/5567/148271

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Impact Sourcing: A Bold New Model for BPO Hiring in a Global Economy

  1. 1. Impact Sourcing: A Bold New Model for BPO Hiring in a Global Economy Michael DeSalles, Principal Analyst Frost & Sullivan Sarah Troup, Assoc. Director, Rockefeller Foundation Rene Yoakum, General Mgr. Global Consumer Support, Microsoft, Mark Pfeiffer, Executive VP, Global Mgmt Team, Teleperformance Group Information and Communications Technology 5/13/2015 © 2015 Frost & Sullivan. All rights reserved. This document contains highly confidential information and is the sole property of Frost & Sullivan. No part of it may be circulated, quoted, copied or otherwise reproduced without the written approval of Frost & Sullivan.
  2. 2. 2 Now Available On Demand 2 Listen On Demand https://www.brighttalk.com/webcast/5567/148271 Or www.frost.com/ab
  3. 3. 3 Facilitator Industry Expertise Experience covers a broad range of sectors, leveraging working relationships with leading BPO Senior Executives: - Customer care outsourcing - Skills based routing - BPO Near shore deployment - Home based agents - Agent on-boarding and training development Michael DeSalles Principal Analyst, Customer Care Frost & Sullivan Follow me on: @MDeSalles
  4. 4. 4 Impact Sourcing Panel Sarah Troup, Associate Director Rockefeller Foundation Rene Yoakum, General Manager Global Consumer Support Microsoft Mark Pfeiffer, Executive VP – Global Mgmt. Team Teleperformance
  5. 5. 5 • Digital Jobs Africa • Impact Sourcing • The Business Case for Impact Sourcing • Impact Sourcing in Practice • The Rockefeller Foundation’s Role in Catalyzing Impact Sourcing Agenda
  6. 6. 6 https://twitter.com/FS_ITVision Follow Frost & Sullivan on Facebook, LinkedIn, SlideShare, and Twitter http://www.facebook.com/FrostandSullivan https://www.linkedin.com/groups/Future-Growth-Opportunities-in-ICT-4876870 http://www.slideshare.net/FrostandSullivan
  7. 7. 7 For Additional Information Clarissa Castaneda Corporate Communications Information & Communication Technologies (210) 477-8481 Clarissa.castaneda@frost.com Craig Hays Sales Manager Information & Communication Technologies (210) 247-2460 chays@frost.com General Inquires North America: 1 877 GoFrost (463-7678) myfrost@frost.com Latin America: +54 11 4777 1550 Europe: +44 (0)20 7343 8383 Asia Pacific: +65 68900999 Africa: +27 21 680 3260 Israel: +972-9-9502888 Middle East & North Africa: +971.4.4331.893 South Asia: +91 (0) 22 6160 6666

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