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City of Mikkeli in Eastern Finland made a public promise to Finnish government: Mikkeli will become a leading city of economic productivity development in Finland. Today, five years later, this promise has been filled. This journey was accomplished in development program called Promise 2016, delivering measured productivity gains through digitalization of business processes and comprehensive cloud solutions. Above process optimizing and application solutions, the key was to change the way to think, and highlight the customer and service focus for all city's activities. This session will show the concrete steps on the road to productivity. It will present the cloud solutions like eServices, case management and eArchiving and show also the productivity metrics in financial, environmental, process and customer point of view.
Speaker: Juha Ropponen