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Fujitsu Delivering Service Insight and Excellence Across the Enterprise

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Free your employees to focus on doing more of what they do best. Building on Fujitsu's heritage in service management and our Gold Sales partnership with ServiceNow, you will see how Fujitsu can enable you to increase customer satisfaction, increase operational efficiencies and reduce risk in enterprise service management, all underpinned by insightful and contextual information. Fujitsu's acquisition of Symfoni ESM this year has strengthened our already skilled team and together we will demonstrate how you can fully leverage the ServiceNow platform to achieve true transformation in the delivery of service excellence. We look forward to helping you to Free your business.
Nerys Mutlow

Publié dans : Technologie
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Fujitsu Delivering Service Insight and Excellence Across the Enterprise

  1. 1. 0 Copyright 2016 FUJITSU Fujitsu Forum 2016 #FujitsuForum
  2. 2. 1 Copyright 2016 FUJITSU Fujitsu delivering service insight and excellence across the enterprise Nerys Mutlow Head of SaaS UK & CTO SaaS, EMEIA James Walters Lead SaaS Pre-Sales Consultant, EMEIA
  3. 3. 2 Copyright 2016 FUJITSU What is Service Management? HR Finance IT service desk
  4. 4. 3 Copyright 2016 FUJITSU Is this a familiar scene? A new joiner No visibility of progress of requests related to on-boarding Lack of clear and standardized processes to adhere to Time consuming coordination activities amongst HR, IT, Facilities, Security, Hiring Manager & New Hire Delays to on-boarding and requirement fulfilment timelines Increased volumes of escalations on the services Lack of ability to match supply to demand CHALLENGES Impact on the initial perception of the new hire due to induction experience In-ability to forecast the demand on service IMPACT Accessing multiple systems in order to on-board new employees
  5. 5. 4 Copyright 2016 FUJITSU What if you could..? Fill in a single form regarding a new hire… Everyone knows the process and can follow it easily … creating a great first impression through seamless on-boarding process … and relevant teams can access it via a single source of truth … and the new hire sees it as a seamless experience Have IT, HR, Facilities, Security etc. coordinated when a new hire arrives…
  6. 6. 5 Copyright 2016 FUJITSU ServiceNow – Making work life more life like
  7. 7. 6 Copyright 2016 FUJITSU Free your business to do more business
  8. 8. 7 Copyright 2016 FUJITSU Automating employee onboarding - Benefits  Increased employee satisfaction & productivity  Increased employee productivity through 24x7 HR portal and process automation  Improved quality of service e.g. reduced SLA from >5 days to <2 days  Increasing reuse through recycling assets during the leavers process to 90%  Reduced HR fulfilment time to on-board joiners by over 55%  Actionable real time information  Improved knowledge and asset management  Decreased number of complaints & escalations on service  Reduction in operational and service costs  Reduced employee turn over  Modern, personalized employee experience
  9. 9. 8 Copyright 2016 FUJITSU Is this a familiar scene? Reactive IT operations CHALLENGES IMPACT Inability to monitor and manage capacity effectively Inability to forecast demand and impact on service Impact on service availability and business activities Investment in excess capacity to reduce risk Unforeseen disruption to service and business Unable to link infrastructure to business services Increased time to implement a business critical change request Poor perception of IT service by customers Inability to automatically plan maintenance to prevent outages
  10. 10. 9 Copyright 2016 FUJITSU What if you could..? Predict when you may suffer capacity issues … Know what is on a server and which has an active incident and change request…. Prevent your customers ever experiencing an outage due to unforeseen capacity issues … and plan activities with minimal intervention … empower your staff to action the fix
  11. 11. 10 Copyright 2016 FUJITSU Proactive Maintenance - Benefits  Reducing likelihood of major incident through insightful and automated actions  Real time visibility of progress of changes  Minimise investment cost in spare capacity  Decrease risk of revenue loss associated with outage  Reduced staff time spent on activities required to implement  Decreasing risk in making uninformed incorrect changes  Minimises risk of disruption to business activities & services  Reduced reputational & operational risk on the organization  Consistent user / customer experience  Improved quality of service and service continuity  Rapid assessment & implementation of a change request
  12. 12. 11 Copyright 2016 FUJITSU Fujitsu and ServiceNow
  13. 13. 12 Copyright 2016 FUJITSU Free your business to do more business SERVICENOW CERTIFIED RESELLER AND IMPLEMENTATION PARTNER Trained and certified sales, trained and certified consultants, 400+ implementations BUSINESS CONSULTING Strategy, Business Change, Business Process Optimalization DESIGN & DEVELOPMENT SERVICES Custom application development, Symfoni Value Improving Practice FUJITSU SERVICENOW SOLUTIONS Symfoni WE, Fujitsu TRIOLE GLOBAL DELIVERY CENTER Application Management, Managed Services, Support, Off-site implementation AUTHORIZED SUPPORT PARTNER Trained and certified ServiceNow support AUTHORIZED TRAINING PARTNER Certified ServiceNow trainers, ITIL accredited trainers
  14. 14. 13 Copyright 2016 FUJITSU Interested? Book a 1 day ServiceNow Value Assessment with us Talk to us here! Visit our demo in the HyperConnected Zone Contact: nerys.mutlow@uk.fujitsu.com / @nerysmutlow Contact: james.walters@uk.fujitsu.com / @walters_82
  15. 15. 14 Copyright 2016 FUJITSU