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Why hyperconnected business needs co-creation between mainframes, open world and automation

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In this session, we discuss the challenges and solutions on the way to a hyperconnected business. Typical challenges are a smart automation and orchestration strategy, security, new skill sets, and the development of appropriate digital transformation strategies. Additional challenges include increased efficiency, more business oriented IT services with less people and higher quality demands. We will share the latest developments to support hyperconnected business and co-creation of mainframe, open systems (business critical Linux), automation solutions and services for successful digital business, such as automated contingency management, orchestration and self-healing functionality.
Speaker: Wilfried Cleres

Publié dans : Technologie
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Why hyperconnected business needs co-creation between mainframes, open world and automation

  1. 1. 0 © Copyright 2017 FUJITSU Fujitsu Forum 2017 #FujitsuForum
  2. 2. 1 © Copyright 2017 FUJITSU Why hyperconnected business needs co-creation between mainframes, open world and automation Wilfried Cleres Fujitsu Distinguished Engineer Managing IT Consultant for EPS Automation and Cloud Services Fujitsu Data Center Management and Automation
  3. 3. 2 © Copyright 2017 FUJITSU Hyperconnected business In a hyperconnected business people, information and things will be connected  Hyperconnectivity will see the connection of people, information and things. This will fundamentally change business and society  Rethink how you operate, even on detail level, to anticipate problems and spot new opportunities  Make better informed decisions quicker  Streamline and automate key processes  Enable new business opportunities
  4. 4. 3 © Copyright 2017 FUJITSU Digital co-creation  Digital technology touches all of our lives  With artificial intelligence, this technology can create new insights and possibilities for change  Fujitsu brings together customers and partners from different industries, and combines them with digital technology and expertise to create new value and opportunities  We call it “Digital co-creation” Improving lives, making business more innovative and delivering a brighter future for all
  5. 5. 4 © Copyright 2017 FUJITSU Digital is changing life and business radically Leverage the digital transformation to add new features and reduce cost is vital 52% of CEO’s believe in 5 years their business will no longer exist in today's form of all professions will be fully or partially automated in the future 47 % Order of digital disruption IoT & AI will change work dramatically
  6. 6. 5 © Copyright 2017 FUJITSU How to survive? Charles Darwin (1809 – 1882) Change is the healthiest way to survive! “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”
  7. 7. 6 © Copyright 2017 FUJITSU What are the challenges of digital transformation?  Fast emerge of digital  Complexity  Reliability and fault tolerance  Security  Skills and talents  Adoption  Automation  Strategy
  8. 8. 7 © Copyright 2017 FUJITSU How to bring all the threads together?  World‘s leading businesses run on the mainframe  89% of CIOs are confident: “The mainframe will be a cornerstone of enterprise IT over the next ten years.“  We will see the highest rate of change in performance and software-defined infrastructure in the next 5 years  Hyperconnected business requires co-creation of mainframe, the open world, automation solutions and services Mainframe Open World Computing
  9. 9. 8 © Copyright 2017 FUJITSU Knowledge Integration Big Data CONTINUITY INNOVATION Fujitsu EPS strategy: Hyperconnected services We make sure that computing technology supports digital transformation comprehensively Customer IoT AI Cloud Security Automation
  10. 10. 9 © Copyright 2017 FUJITSU Fujitsu Data Center Management and Automation: A strategic pillar of our hyperconnected services for the digital transformation
  11. 11. 10 © Copyright 2017 FUJITSU Fujitsu Data Center Management and Automation IT Operations Management and DCIM are comprehensive and seamlessly connected Service Application Server and Storage Network Power and Cooling Space and Inventory Facilities IT Operations Management (ITOM) Data Center Infrastructure Management (DCIM) FUJITSU Data Center Management and Automation (DCMA) Cloud
  12. 12. 11 © Copyright 2017 FUJITSU Business Service Management End-Customer’s View Service Provider’s View Self-Service Portal Service Desk Service Level Management Contract Management Capacity Management Infrastructure, Application, End User Services and Performance Monitoring Incident Management Reporting / Trending Energy Efficiency Security Management Entitlement. Identity Mgmt. Access Mgmt. Single Sign On Capacity & Resource Planning Data Collection Reporting / Trending Financial Management Billing models Tariffs Users Consumption Service related Integration and Process Automation Life Cycle and Service Asset Management Orchestration, Automation & Provisioning IT-Infrastructure Resources Storage NetworkServer Fujitsu Reference Architecture DCMA
  13. 13. 12 © Copyright 2017 FUJITSU The path of digital transformation Level 1 Awareness Level 2 Commited Level 3 Proactive Level 4 Service Aligned Level 5 Business Partner Reactive fire- fighting culture Ad hoc processes Low customer confidence Consolidation & Standardization Looking at industry best practices Initial process formalization Tiered support Working on implementing industry best practices Day-to-day processes mature Systems management tools integration Widespread virtualization Trusted Service provider Process Automation Service SLA’s Industry best practices in place Proactively pilots new technology for business innovation Real-time infrastructure / private cloud computing Strategic relationship managers Where are you and where do you need to be for best digital business support? Source: Gartner “ITScore for Infrastructure and Operations”
  14. 14. 13 © Copyright 2017 FUJITSU Fujitsu Data Center Management and Automation Offerings for hyperconnected services Consulting Infrastructure Solutions and Products DCMA On Premise DCMA out of the Cloud DCMA Managed Services Fujitsu Intellectual Property Standardized Software & Solution Stack Solutions How To‘sBest PracticesBlue Prints Services and Maintenance Infrastructure productsand solutions Servicesand Maintenance ConsultingStandardized SW&Solutions
  15. 15. 14 © Copyright 2017 FUJITSU Basics for digital co-creation and hyperconnected business  Process Automation  Automated Contingency Management
  16. 16. 15 © Copyright 2017 FUJITSU Digitalization with Process Automation Process Automation to integrate, control, and automate operational processes across all platforms, applications, IT services and organization units Fundamental characteristics  Integrating people, processes and technology  Technical implementation of business and operational processes  Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise Resulting benefits  Reduce operation expenses (OPEX)  Increase staff productivity  More consistent, error-free and auditable operations  Auditable alignment with compliance requirements
  17. 17. 16 © Copyright 2017 FUJITSU Process Automation in action Automated Service Delivery Platform for Data Centers – Fujitsu OIM Service administratorService providerService user Self service from the service portal Automated service provisioning Monitoring of service provisioning Billing €,$,£, … An out-of-the-box solution to increase efficiency of service provisioning rapidly Customer reference: large UK&I retail chain Fujitsu DCMA Service Delivery Platform successfully deployed to a large UK&I national retail chain. The critical infrastructure spans two customer data centers, approximately 4200 Windows, Linux and UNIX managed devices, and is being monitored 24x7 and fully managed by Fujitsu (Optimized Infrastructure Management (OIM)). Out of the box features Alerting, CMDB and service desk integration Asset & configuration automation Automated server provisioning Capacity reporting Monitoring Patching
  18. 18. 17 © Copyright 2017 FUJITSU Fujitsu standard interfaces and connectors Fujitsu Automation library:  BS2000 - mainframe  UTM services  PRIMERGY - x86 servers  ETERNUS - storage  Others, …. A central enterprise automation library is mission critical for standardization and efficiency
  19. 19. 18 © Copyright 2017 FUJITSU Basics for digital co-creation and hyperconnected business  Process Automation  Automated Contingency Management
  20. 20. 19 © Copyright 2017 FUJITSU Importance of contingency management  The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis. Important to ensure the continuity of business processes (source: BSI) is:  Business continuity plans: they describe the actions required to recover business processes after a crisis or emergency, for example, the steps that must be taken to start up a substitute data center.  Recovery plans: they describe the actions required to recover or restart important resources; the persons responsible must define the priority sequence for these steps.  Additional documents: Plan for immediate actions, crisis management guideline, crisis communication plan  Further standards are specified by: ISO 27001, BSI Protection Catalog, Federal Data Protection Law, TÜV requirements for data center certification, ITIL, IT Sicherheitsgesetz (IT-SIG), KRITIS, General Data Protection Regulation (GDPR)  The aim of the contingency manual is to maintain IT operations:  Establish the organization which is to cope with the emergency  Ensure the restart of critical IT services  Ensure reliable and suitable emergency operations  Support customers and specialist departments  Recover any failed IT services
  21. 21. 20 © Copyright 2017 FUJITSU Fujitsu DCMA references Contingency Management Efficient concept, short implementation timelines and fast ROI Deutsche Leasing - Boris Jendretzki, Director Outsourcing & Consulting Services, Fujitsu CE In the transition phase of the IT operation of Deutsche Leasing to Fujitsu, an ITSM concept, the design, the rollout and handover was implemented. A main part of this project was the IT Service Continuity Management incl. IT Emergency Management. Munich RE – Insurance - Andreas Michel, Head of Section IT Infrastructure Sourcing, Management EMEA In a project approach IT Service Contingency Management, Disaster Recovery and IT Emergency Management was developed and rolled out. The main focus was on the topic „Handling a potential operational Outage of the offshore location“.
  22. 22. 21 © Copyright 2017 FUJITSU Fujitsu DCMA Process Automation solution Operate the Data Center with maximized reliability, agility and efficiency Why „Automated Contingency Manuals“?  Restart of business critical IT-Services  Assure a reliable emergency operation  Reestablish dropped out IT-Services  Support emergency management  Support regular emergency drills F I R E
  23. 23. 22 © Copyright 2017 FUJITSU Efficient and assured Contingency Management Plan and automate Implement and automate Optimize and automate Review and automate Contingency Management Automation is key success factor for an efficient and assured Contingency Management
  24. 24. 23 © Copyright 2017 FUJITSU Automated contingency manual example Downtime cooling machines "Emergency card 010“ Building technology Sensor systems People Sensor systems IT infrastructure / operations Downtime cooling machines Emergency card 010 Sensor systems People Downtime cooling machines Emergency card 010 Fujitsu DCMA methodology and solutions implement the contingency manual automation efficiently
  25. 25. 24 © Copyright 2017 FUJITSU Fujitsu Automated Contingency Manuals (CM) Example: BS2000 Emergency Management for a system and storage outage  CM without Process Automation  After human reaction time - manual system shutdown  Restart in dialog modus with customer-specific configuration – requires deep knowledge about detailed customer system configuration, proceed checklists and manuals, a time consuming and human error prone task  Long duration of system restart and increased error rate in manual processes  Longer outage of business-critical systems  CM with Process Automation  Automatic system shutdown  Automated restart by connecting the BS2000 console  Significantly faster system restart and no manual errors in the restart process, reduction of manual operations tasks  Increased availability of business-critical systems  Seamless integration across BS2000, Linux and Windows
  26. 26. 25 © Copyright 2017 FUJITSU See how it works: Automated Contingency Manual presented in a YouTube video https://www.youtube.com/watch?v=Wbgby9_SEWI Fujitsu DCMA YouTube Video FUJITSU Data Center Management and Automation Solutions
  27. 27. 26 © Copyright 2017 FUJITSU From automation to autonomy
  28. 28. 27 © Copyright 2017 FUJITSU The rise of connectivity
  29. 29. 28 © Copyright 2017 FUJITSU How to deal with complexity Digital transformation  Internet of Things (IoT) comprises a huge amount of devices and sensors, AlwaysOn  With business-critical impact  High complexity configurations  New approaches for management and automation required Challenges  Big and growing configurations of business-critical systems, apps with exponential user growth  Strict requirements: Business agility, continuity and cost efficiency  Strong requests for reliable, fast and efficient deployment, operation and maintenance  Cases already today give us a glimpse at challenges and how to tackle them New solutions  Fujitsu Autonomous Agent technology  A key technology for reliable IT services delivery  The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy. Proven in hundreds of customer implementation – FlexFrame for SAP.
  30. 30. 29 © Copyright 2017 FUJITSU From automation to autonomy  Automation:  Execution of precise, repetitious actions or sequences in controlled or well understood environments  Pre-programmed  Industrial engineering • Generating • Selecting • Implementing • Monitoring  Autonomy with AI  Generation and execution of actions to meet a goal, execution confounded by the occurrence of unmodeled events or environments, requiring the system to dynamically adapt and replan.  Ability to learn  Adaptive, higher brain functions  Recognize dynamic changes of the environment  Flexible reactions  Interaction with partner systems  Understanding of the situation • Observe, orient, decide, act Source: Introduction to AI Robotics R. Murphy (MIT Press 2000) for second edition
  31. 31. 30 © Copyright 2017 FUJITSU Autonomous IT service delivery Combined automation and autonomy functionality for efficient IT service delivery IT Service Delivery Testament Autonome IT Service Auktion Negotiation which platform will assume the IT Services Heartbeat, System kill, Auktion IT Service Delivery Testament IT Service Delivery Testament Autonomous Control Agent Autonomous Service Agent Autonomous Service Agent Autonomous Service Agent Easier Faster Cheaper Better … Process Automation Self Service from the Service Portal Automated Service- Provicioning Monitoring of Service Provisioning Billing €, $, £, … Autonomous Service Agent  Knowledge of all services  Autonomous service adoption  Monitoring and self-healing  Customizable Autonomous Control Agent  Monitoring of Autonomous Service Agents (Live Check & kill)  Relocate services if necessary  Support of maintenance work  Customizable Autonomous Agent Technology
  32. 32. 31 © Copyright 2017 FUJITSU Customer example for digital co-creation and hyperconnected business Customer in public sector Germany From modeling of business processes to implementation
  33. 33. 32 © Copyright 2017 FUJITSU From standard business processes to digitalization  Master Data Management  Service request processes  User management  Set up, change, remove  Identity and access management  Single sign on  Workplace management  Deployment  Device life cycle management  OS life cycle management  Asset Management, Add On’s, optionally perform relocation  Incident management  Software management  Software deployment  Application transfer  Network printers  Provide  Support movers  Replace if defects  Hardware pool  Hardware catalog change  Procurement  Repair and warranty processing  Care processes Hardware pool (CMDB, SCCM, AD, ...)  IP-Addresses  Reservations or remove  Option NiC multiple workstation equipment remove / add  Self-services  Change room data Customer requirements:
  34. 34. 33 © Copyright 2017 FUJITSU Business process modeling Business Process Modeling Bakery 2 o‘clock bake buns sale buns accounting  BPMN is a graphical specification language in business informatics and process management. It provides symbols with which specialists, methodologists and IT specialists can model and document business processes and workflows.  Used as the common modeling standard, actual BPMN2  Easy to understand  Reduces complexity Methodology of Business Process Model and Notation (BPMN):
  35. 35. 34 © Copyright 2017 FUJITSU Modeling business processes with BPMN2  Subject matter experts create business model in BPMN2  As is Process  Target Process  Process training  Integration in the organization  Optimization  Tasks  Definition of the business requirements  Definition of the process model  Check feasibility of the process model  For synergy and standardization reasons publish the BPMN2 processes in a central library Business Process Modeling
  36. 36. 35 © Copyright 2017 FUJITSU Digitalization of business processes Digitalization of Business Processes  IT experts digitize the business models  IT implementation with process automation  Testing  Training  Process Execution  Optimization  Tasks  Implement the BPMN2 process model into a technical model with an process automation technology  Detailed testing of the technical processes  Release the technical process with the business owners and subject matter experts  For synergy and standardization reasons publish the technical processes in a central library Business Process Modeling
  37. 37. 36 © Copyright 2017 FUJITSU Example - Rollout of a home office working place Digitized ImplementationBPMN2 Model From modeling of Business Processes to implementation
  38. 38. 37 © Copyright 2017 FUJITSU Summary of customer example  Close cooperation between the customer teams, CA and Fujitsu  Business Process Modeling with Adonis  Digitized implementation with CA Process Automation  CA Process Automation is the foundation for hyperconnected business processes.  CA Process Automation integrates, controls, and automates operational processes across all platforms, applications and organization.  Integrated dashboard for out of the box process monitoring  End user acceptance, regards ease of use, speed and flexibility Digital co-creation brings hyperconnected business to life
  39. 39. 38 © Copyright 2017 FUJITSU Summary DCMA
  40. 40. 39 © Copyright 2017 FUJITSU Fujitsu DCMA references Munich RE – Insurance - Andreas Michel, Head of Section IT Infrastructure Sourcing, Management EMEA In a project approach IT Service Contingency Management, Disaster Recovery and IT Emergency Management was developed and rolled out. The main focus was on the topic „Handling a potential operational Outage of the offshore location“. AOK Joint Data Center Bremen/Lower Saxony - Klaus Mayer, Production Manager »With the Fujitsu DCMA as a centralized monitoring solution, we can monitor all of our systems at once. This saves time and means we can be much more proactive. There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near miss« IT.Niedersachsen - Bernd Wilhelm, Head of System Management »The intelligent concept allows a significant higher efficiency in IT operations (system management). That fact combined with a short implementation time guarantees a fast return of investment.« Efficient concept, short implementation timelines and fast ROI
  41. 41. 40 © Copyright 2017 FUJITSU Fujitsu DCMA in a nutshell What is DCMA? Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to • foundation for hyperconnected business processes • improve operational efficiency • accelerate the introduction of new data center services • drive down operational costs Approach Optimizing the entire Data Center • IT Operations Management (ITOM) Network , Server, Storage, Application and Service • Data Center infrastructure management (DCIM) Facilities, Space, Inventory, Power and Cooling Delivery models Comprehensive offering • On-premise (installed at and managed by customer) • Managed services (managed by Fujitsu) • Cloud (SaaS) • In co-creation with customers Our value • DCMA is based on Fujitsu solutions, intellectual property and partner software integrated in a Fujitsu reference architecture. • Long standing experience in managing and automating of huge Data Centers • Combined automation and autonomy functionality for efficient IT service delivery • Broad and innovative solution offering, honored with German Data Center Awards in 2013, 2014, 2015 and 2016
  42. 42. 41 © Copyright 2017 FUJITSU Fujitsu Data Center Management and Automation (DCMA) Thank you for listening! Contact: Wilfried Cleres E-Mail: wilfried.cleres@ts.fujitsu.com
  43. 43. 42 © Copyright 2017 FUJITSU Fujitsu Sans Light – abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþ ÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl Fujitsu Sans – abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüý þÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl Fujitsu Sans Medium – abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúû üýþÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl

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