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"Workplace Anywhere" - Benefit or Burden?

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Cost benefits and increased productivity is how Marketeers describe modern end-user-infrastructure allowing to work any time, any place and from any device. But how does all of that relate to the Work-Life-Balance of employees. A recent global Fujitsu study conducted in cooperation with PAC provides some insightful findings.

Speaker:
Andreas Stiehler

Publié dans : Technologie
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"Workplace Anywhere" - Benefit or Burden?

  1. 1. © PAC 2015 Digital workplace environments underpinning the digital society Desire and reality
  2. 2. © PAC Background 2015 Digital workplace environments underpinning the digital society 2
  3. 3. © PAC The world of work is changing at a rapid pace: Routine work has successfully been automated or outsourced Cognitive, non-routine work is gaining in importance 2015Digital workplace environments underpinning the digital society 3
  4. 4. © PAC We live in a knowledge economy “The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is, similarly, to increase the productivity of knowledge work and the knowledge worker.” Peter Drucker (1982) 2015Digital workplace environments underpinning the digital society 4
  5. 5. © PAC Knowledge work requires a new workplace design …leads to blurring boundaries between work and private life. …is mentally highly demanding and bears project character. …does not depend on time and location and is highly individual. Support of work-life integration Enabling focus and prevention of burnouts Utmost flexibility in terms of time and location, application and device 2015Digital workplace environments underpinning the digital society 5
  6. 6. © PAC The digital workplace is emerging... ... and should be defined now! 20156 Digital workplace environments underpinning the digital society
  7. 7. © PAC Design of the study 2015 Digital workplace environments underpinning the digital society 7
  8. 8. © PAC Focus of the study: workplace environments between desire and reality… • We asked more than 1.400 employees, business and IT managers worldwide to scale the importance and fulfullment of respective requirements on a 1-to-10 scale. • The online survey had been carried out in June and July 2015. Business goals Technical requirements Personal goals Personal goals Business goals Technical requirements Desire Importance of… Reality Fulfillment of… 2015Digital workplace environments underpinning the digital society 8
  9. 9. © PAC …from the perspective of knowledge workers, IT and business managers We asked more than 1,400 employees, business and IT managers worldwide to rate the importance and fulfillment of the respective requirements on a scale from 1 to 10. Business Requirements Technical Requirements Personal Requirements Individual Requirements Business Requirements Technical Requirements Desire Importance of … Reality Fulfillment of … 2015Digital workplace environments underpinning the digital society 9
  10. 10. © PAC Composition of the sample allows for detailed analysis 102015 1,407 respondents worldwide 50% business managers 22% IT managers NO Survey conducted in July 2015 Balanced sample with respect to company sizes Government 27% WE CE 29% 15% 14% 14% OC J F M A M 14% 14% UK/INA IT & telecom 14% Manufacturing 12% Finance 9% Utilities & logistics 8% Retail & wholesale 8% Other 22% 30% knowledge workers Digital workplace environments underpinning the digital society
  11. 11. © PAC Desire (perceived importance) 2015 Digital workplace environments underpinning the digital society 11
  12. 12. © PAC Personal goals: “From an employee perspective…” Modern workplace environments are very important in order to… • achieve optimal work-life integration • ensure the best possible family care • be most productive • unlock employees’ full potential • protect employees from burnout and keep them healthy • stay fully motivated • grow and foster the business network • cope best with working atmosphere preferences 2015Digital workplace environments underpinning the digital society 12
  13. 13. © PAC Business goals: “For any employer/company...” The provision of modern workplace environments is most essential in order to… • optimize the collaboration between distributed and virtual teams (at different locations) • attract the very best employees • stay competitive • increase knowledge worker productivity • support employees in all their duties outside the job (e.g. family care) • optimize the company's workplace cost structure per employee • demonstrate innovative strength and gain the respective reputation 2015Digital workplace environments underpinning the digital society 13
  14. 14. © PAC The design of workplace environments demands a broad(er) scale Knowledge worker requirements Modern workplace environments have a strong impact on employees’ productivity and creativity, but also on their motivation and health. Business requirements In the evolving knowledge economy, companies more and more depend on the motivation and performance of their knowledge workers. 2015Digital workplace environments underpinning the digital society 14 41% 47% 49% 51% 52% 52% 54% 55% 34% 25% 31% 24% 27% 26% 29% 28% …grow and foster the business network. …ensure best possible family care. …cope best with working atmosphere preferences. …protect employees from burn-out syndrome and keep them healthy. …stay fully motivated. …achieve optimal work-life integration. …unlock one's full potential. …be most productive. Knowledge worker requirements: Modern "workplace- anywhere" environments are very important in order to... Fully agree (score >7) Rather agree (score 6-7) 45% 48% 49% 52% 53% 57% 58% 33% 30% 32% 27% 31% 28% 25% …support one's employees in all their duties outside the job (e.g. family care). …optimize the collaboration between distributed and virtual teams (at different locations). …optimize the company's workplace cost structure per employee. …attract the very best employees. …demonstrate innovative strength and gain respective reputation. …increase knowledge worker productivity. …stay competitive. Business requirements: Modern "workplace-anywhere" environments are very important in order to... Fully agree (score >7) Rather agree (score 6-7)
  15. 15. © PAC Technical requirements Modern workplace environments have to… • ensure utmost security and privacy • allow full choice in terms of applications • ensure seamless interaction of all applications needed • allow a maximum choice of gadgets and form factors • provide utmost flexibility regarding working location • best support employees through competent helpdesks • be prepared for privately owned devices used for work • provide maximum ease of use 2015Digital workplace environments underpinning the digital society 15
  16. 16. © PAC Usability, mobility and security are key Form factors and high flexibility are important, but usability, mobility and security are really critical for success. Basis: all respondents, n=1407 ©Fujitsu&PAC2015 2015Digital workplace environments underpinning the digital society 16 39% 43% 44% 56% 58% 61% 62% 65% 33% 32% 30% 30% 29% 23% 25% 25% …allow the greatest choice in gadgets and form factors. …allow full choice in terms of applications. …be prepared for privately-owned devices used for work. …best support employees through knowledgeable helpdesks. …ensure seamless interaction of all applications needed. …ensure utmost security and privacy. …provide utmost flexibility in the choice of working location. …provide ease of use. Technical requirements: Modern “workplace-anywhere" environments have to... Fully agree (score >7) Rather agree (score 6 and 7)
  17. 17. © PAC Gaps between desire and reality 2015 Digital workplace environments underpinning the digital society 17
  18. 18. © PAC Analysis of the gaps between desire and reality • In order to illustrate the gaps between desire and reality, we compared the average scores for • Desire: perceived potential of modern ‘workplace anywhere’ infrastructures with respect to the importance of technical, personal and business requirements • Reality: fulfillment of the criteria in the current working environment • As an indicator of the size of the gaps we measured the average differences between the respective scores. 0 10 Desire (stated importance) 5 0 105 Reality (stated fulfillment) Gap between desire and reality 2015Digital workplace environments underpinning the digital society 18
  19. 19. © PAC Technical requirements: average ratings of desire and reality 5 6 7 8 Ensure utmost security and privacy Allow full choice in terms of applications Ensure seamless interaction of all applications needed Allow the greatest choice in gadgets and form factors Provide utmost flexibility in the choice of working location Best support employees through knowledgeable helpdesks Be prepared for privately-owned devices used for work Provide ease of use Technical requirements: Rated importance vs. fulfillment Desire (perceived importance) Reality (perceived fulfillment) Avg. ratings by all respondents, n=1407 ©Fujitsu&PAC2015 • Gaps can be observed for all variables. 2015Digital workplace environments underpinning the digital society 19
  20. 20. © PAC 0 0.2 0.4 0.6 0.8 1 Allow the greatest choice in gadgets and form factors Allow full choice in terms of applications Be prepared for privately-owned devices used for work Provide utmost flexibility in the choice of working location Ensure utmost security and privacy Best support employees through knowledgeable helpdesks Ensure seamless interaction of all applications needed Provide ease of use Differences between perceived importance and actual fulfillment with respect to technical requirements Average differences between rated importance and actual fulfillment Technical requirements: size of the gaps ©Fujitsu&PAC2015 Avg. ratings by all respondents, n=1407 • The largest gaps can be found for requirements that are considered as particularly important (usability, integration, security, mobility etc.). • One in two respondents see a (negative) gap with respect to ease of use. 2015Digital workplace environments underpinning the digital society 20
  21. 21. © PAC 0 0,5 1 1,5 Ensure utmost security and privacy Allow full choice in terms of applications Ensure seamless interaction of all applications needed Allow the greatest choice in gadgets and form factors Provide utmost flexibility in the choice of working location Best support employees through knowledgeable helpdesks Be prepared for privately-owned devices used for work Provide ease of use Technical requirements: Differences between perceived importance and actual fulfillment by position IT managers Business managers Knowledge workers There are strong differences in the perception of the gaps. While many IT managers seem to be satisfied with the actual situation, employees are not. Differences between rated importance and rated fulfillment by IT managers, business managers and knowledge workers, n=1407 ©Fujitsu&PAC2015 • Those in charge of the technical infrastructure may not even perceive a gap at all! 2015Digital workplace environments underpinning the digital society 21
  22. 22. © PAC Key results of the gap analysis • Lack of perception in particular by IT managers with respect to the perceived fulfillment of technical requirements in comparison to the rated performance. Managers vs. knowledge workers • Classic office workers show much stronger dissatisfaction with respect to the fulfillment of technical requirements than mobile or home office workers. • It may be the infrastructure that makes them desk-bound office workers. Classic office workers vs. mobile workers • The perceived gaps generally increase with the size of the company – with two exceptions: security and support. Company size Classic office workers in large companies are particularly dissatisfied. 2015Digital workplace environments underpinning the digital society 22
  23. 23. © PAC Different levels of maturity with respect to workplace transformation 2015 23 UK/Ireland Managers and knowledge workers are particularly concerned about missing BYOD support. Nordics - Particularly critical about workplace environments, but... - …happy about the fulfillment of personal goals. Western Europe What respondents miss most is a better choice of applications, devices and form factors. Oceania Managers and knowledge workers are particularly concerned about missing BYOD support. North America Highest satisfaction with respect to workplace environments. Central Europe - Strongest discontent. - Particularly lacking flexible, mobile workplaces. - Fewer deficiencies with respect to security and privacy. Digital workplace environments underpinning the digital society
  24. 24. © PAC Summary and outlook 2015 Digital workplace environments underpinning the digital society 24
  25. 25. © PAC Your questions are welcome! 1) The design of workplace environments demands a broad(er) scale. 2) The end users’ focus is of central importance – this requires the involvement of end users. 3) Classic non-mobile workers need to get more attention. Consider regional specificities! 2015Digital workplace environments underpinning the digital society 25
  26. 26. © PAC Outlook Mobilize your Enterprise: Start with a survey here… Microsite (published next week): www.digital-workplace-survey.global.fujitsu.com 2015Digital workplace environments underpinning the digital society 26 Example: Fujitsu Forum 2015 attendees
  27. 27. © PAC Q&A 2015 Digital workplace environments underpinning the digital society 27
  28. 28. © PAC Contact Founded in 1976, Pierre Audoin Consultants (PAC) is part of the CXP Group, the leading independent European research and consulting firm for the software, IT services and digital transformation industry. The CXP Group offers its customers comprehensive support services for the evaluation, selection and optimization of their software solutions and for the evaluation and selection of IT services providers, and accompanies them in optimizing their sourcing and investment strategies. As such, the CXP Group supports ICT decision makers in their digital transformation journey. Further, the CXP Group assists software and IT services providers in optimizing their strategies and go-to-market approaches with quantitative and qualitative analyses as well as consulting services. Public organizations and institutions equally base the development of their IT policies on our reports. Capitalizing on 40 years of experience, based in 8 countries (with 17 offices worldwide) and with 140 employees, the CXP Group provides its expertise every year to more than 1,500 ICT decision makers and the operational divisions of large enterprises as well as mid-market companies and their providers. The CXP Group consists of three branches: Le CXP, BARC (Business Application Research Center) and Pierre Audoin Consultants (PAC). For more information please visit: www.pac-online.com PAC’s latest news: www.pac-online.com/blog Follow us on Twitter: @PAC_Consultants Dr. Andreas Stiehler Principal Analyst – Connected Enterprise +49 35 13 09 12 005 a.stiehler@pac-online.com 2015

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