Conversational Tech for Tomorrow - Olga Heuser - Futures Space & Betahaus Workshop on Futures of Smart Home

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Futures Space a venture of Tanja Schindler

Presentation of Olga Heuser on Conversational Tech for Tomorrow during the event Futures of Smart Home

Presentations & Public Speaking

● Developed by Joseph
Weizenbaum in the
1960s
● Simulation of a
conversation with a
therapist
ELIZA - the mother of chatbots

Evolution of user interfaces
2007 20161970s/80s 1990s
graphical touch conversational voice

Simple & intuitive
Expert Novice Novice ++

Source: Goolge (English results only, includes SpecAugment results), Apr 2019
8,5%
6,8%
6,1%
4,9%
2,6%
Oct 2016 Apr 2019May 2017Dec 2016July 2016
Google Speech Recognition Word Error Rate

44 % of consumers have used their voice assistants to control another
smart device in their home (2018, USA)
Voice assistants at home today
Source: PwC Consumer Intelligence Series voice assistants survey, 2018
Television Lights
Outlets /
switches
Thermostad
Alarm
systems
Smart
appliance Doorbell
Locks /
garage door

Conversational AI and the connected
consumer
comprehensive &
interactive
conversational
assistants across
devices

Natural interactive
experiences across
devices
Dialog Manager is where the magic happens
Text
Voice Speech to
text
Linguistic
Analysis
Dialog
Manager
Answer
Generation
Action
API
Text
Voice Text to
speech
user
Context

DialogShift
Olga Heuser
Co-Founder & CEO
olga.heuser@dialogshift.com
https://www.dialogshift.com
Winner
Hotel Technology
Forum Zürich 2019
Thank you!

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Conversational Tech for Tomorrow - Olga Heuser - Futures Space & Betahaus Workshop on Futures of Smart Home

2. ● Developed by Joseph Weizenbaum in the 1960s ● Simulation of a conversation with a therapist ELIZA - the mother of chatbots

3. Evolution of user interfaces 2007 20161970s/80s 1990s graphical touch conversational voice

4. Simple & intuitive Expert Novice Novice ++

5. Source: Goolge (English results only, includes SpecAugment results), Apr 2019 8,5% 6,8% 6,1% 4,9% 2,6% Oct 2016 Apr 2019May 2017Dec 2016July 2016 Google Speech Recognition Word Error Rate

6. 44 % of consumers have used their voice assistants to control another smart device in their home (2018, USA) Voice assistants at home today Source: PwC Consumer Intelligence Series voice assistants survey, 2018 Television Lights Outlets / switches Thermostad Alarm systems Smart appliance Doorbell Locks / garage door

7. Conversational AI and the connected consumer comprehensive & interactive conversational assistants across devices

8. Natural interactive experiences across devices Dialog Manager is where the magic happens Text Voice Speech to text Linguistic Analysis Dialog Manager Answer Generation Action API Text Voice Text to speech user Context

10. Smart home is where the (ro)bot is

11. DialogShift Olga Heuser Co-Founder & CEO olga.heuser@dialogshift.com https://www.dialogshift.com Winner Hotel Technology Forum Zürich 2019 Thank you!

Conversational Tech for Tomorrow - Olga Heuser - Futures Space & Betahaus Workshop on Futures of Smart Home

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Conversational Tech for Tomorrow - Olga Heuser - Futures Space & Betahaus Workshop on Futures of Smart Home