Global College Malta offers a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who also lectured in Dubai, USA and other countries.
This comprehensive training program / workshop helps individuals and teams to develop and apply emotional intelligence behavior at work. It is designed to touch the hearts and minds of people at all levels at corporate, non-profit, and government organizations. The program’s components deliver an exhilarating experience that will win both management and staff over to the notion of developing and applying emotional intelligence in all their interpersonal interactions on a daily basis at work.
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Emotional intelligence
1. E M O T I O N A L I N T E L L I G E N C E
F O R A N E W W O R K P L A C E
E Q T R A I N I N G P R O G R A M 1
2. LEARNING OBJECTIVES
Learn the business case for applying emotional intelligence (EQ) at work
Understand the nature of emotional intelligence and how the human brain works.
Learn the Four Dimensions of EQ and the skills associated with them.
Choose from a battery of practical EI techniques to use in a variety of work related
applications.
E Q T R A I N I N G P R O G R A M 2
3. EQ: EMOTIONAL INTELLIGENCE IS THE ABILITY TO UNDERSTAND AND
MANAGE ONE’S OWN EMOTIONS AND THOSE OF OTHERS.
The Four Dimensions of EQ
E Q T R A I N I N G P R O G R A M 3
Self
Awareness
Self
Management
Social
Awareness
Relationship
Management
4. PRE-WORKSHOP EXERCISE ON
FIVE KEY EI COMPETENCIES
Self – Awareness
Self – Management
Self- Motivation
Empathy
Social Skills
E Q T R A I N I N G P R O G R A M 4
5. EVOLUTION OF THE EQ CONCEPT
E Q T R A I N I N G P R O G R A M 5
•1920s: IQ Movement started
•1985: Dr. Reuven Bar-On, a clinical psychologist and W. L. Payne used the term
EQ in their work / studies
•1990, psychologists John Mayer and Peter Salovey identified Emotional
Intelligence as separate from intellectual ability.
•Peter Salovey, Ph.D., a psychology professor at Yale, was called "Father of
Emotional Intelligence
•1995: EQ became popular with the publication of a series of books by Daniel
Goleman
6. WHICH IS MORE CRUCIAL FOR SUCCESS, IQ OR EQ?
(WHICH DO YOU NEED MORE TO LIVE, WATER OR AIR?)
Healthy Emotions (EQ)+ Clear
Thinking + Appropriate Action =
Success
We need to think and act upon
a solid foundation of EQ to live
and achieve at our best.
E Q T R A I N I N G P R O G R A M 6
7. THE BUSINESS CASE FOR EMOTIONAL INTELLIGENCE
In the 90s, the US Air force was loosing 35% of
recruits by end of their first year because they could
not meet required quotas.
The Air force started selecting new recruits based on
scores on an emotional intelligence test. After one
year the drop- out rate was reduced to 5%, saving $3
M.
E Q T R A I N I N G P R O G R A M 7
8. EMOTIONAL INTELLIGENCE AND THE BRAIN
E Q T R A I N I N G P R O G R A M 8
Cognitive abilities and emotional capacities emanate
from different parts of the brain.
A person with a high IQ does not necessarily possess high EQ.
But he / she can develop it.
Persons with high EQ does not mean they also have high IQ.
10. DEVELOPING SOCIAL AWARENESS
Social Awareness is one’s
ability to understand emotions
in other people. This means
understanding what others are
thinking and how they are
feeling even if different from
one’s own.
E Q T R A I N I N G P R O G R A M 10
11. ABOUT GLOBAL COLLEGE MALTA
Global College Malta (GCM) is the first European College
offering university degrees according to British standards in
SmartCity Malta.
Global College Malta is approved by the National Commission
for Further and Higher Education.
We are proud to offer a set of specially designed short courses,
which are designed to increase your effectiveness at work and
enhance your CV. The short courses will be delivered by Dr
Ashok Srivastava, an experienced senior lecturer and full-time
member of staff of Global College Malta, who held lectures in
Dubai, USA and other countries.
C C C T R A I N I N G P R O G R A M 11
12. This comprehensive training program / workshop
helps individuals and teams to develop and apply
emotional intelligence behaviour at work. It is
designed to touch the hearts and minds of people at
all levels at corporate, non-profit, and government
organizations