SlideShare une entreprise Scribd logo
1  sur  14
Télécharger pour lire hors ligne
E M O T I O N A L I N T E L L I G E N C E
F O R A N E W W O R K P L A C E
E Q T R A I N I N G P R O G R A M 1
LEARNING OBJECTIVES
Learn the business case for applying emotional intelligence (EQ) at work
Understand the nature of emotional intelligence and how the human brain works.
Learn the Four Dimensions of EQ and the skills associated with them.
Choose from a battery of practical EI techniques to use in a variety of work related
applications.
E Q T R A I N I N G P R O G R A M 2
EQ: EMOTIONAL INTELLIGENCE IS THE ABILITY TO UNDERSTAND AND
MANAGE ONE’S OWN EMOTIONS AND THOSE OF OTHERS.
The Four Dimensions of EQ
E Q T R A I N I N G P R O G R A M 3
Self
Awareness
Self
Management
Social
Awareness
Relationship
Management
PRE-WORKSHOP EXERCISE ON
FIVE KEY EI COMPETENCIES
Self – Awareness
Self – Management
Self- Motivation
Empathy
Social Skills
E Q T R A I N I N G P R O G R A M 4
EVOLUTION OF THE EQ CONCEPT
E Q T R A I N I N G P R O G R A M 5
•1920s: IQ Movement started
•1985: Dr. Reuven Bar-On, a clinical psychologist and W. L. Payne used the term
EQ in their work / studies
•1990, psychologists John Mayer and Peter Salovey identified Emotional
Intelligence as separate from intellectual ability.
•Peter Salovey, Ph.D., a psychology professor at Yale, was called "Father of
Emotional Intelligence
•1995: EQ became popular with the publication of a series of books by Daniel
Goleman
WHICH IS MORE CRUCIAL FOR SUCCESS, IQ OR EQ?
(WHICH DO YOU NEED MORE TO LIVE, WATER OR AIR?)
Healthy Emotions (EQ)+ Clear
Thinking + Appropriate Action =
Success
We need to think and act upon
a solid foundation of EQ to live
and achieve at our best.
E Q T R A I N I N G P R O G R A M 6
THE BUSINESS CASE FOR EMOTIONAL INTELLIGENCE
In the 90s, the US Air force was loosing 35% of
recruits by end of their first year because they could
not meet required quotas.
The Air force started selecting new recruits based on
scores on an emotional intelligence test. After one
year the drop- out rate was reduced to 5%, saving $3
M.
E Q T R A I N I N G P R O G R A M 7
EMOTIONAL INTELLIGENCE AND THE BRAIN
E Q T R A I N I N G P R O G R A M 8
Cognitive abilities and emotional capacities emanate
from different parts of the brain.
A person with a high IQ does not necessarily possess high EQ.
But he / she can develop it.
Persons with high EQ does not mean they also have high IQ.
SELF CONFIDENCE:
Ten Techniques
to Increase Self
Confidence
Increasing Self
Confidence
Exercise
E Q T R A I N I N G P R O G R A M 9
DEVELOPING SOCIAL AWARENESS
Social Awareness is one’s
ability to understand emotions
in other people. This means
understanding what others are
thinking and how they are
feeling even if different from
one’s own.
E Q T R A I N I N G P R O G R A M 10
ABOUT GLOBAL COLLEGE MALTA
 Global College Malta (GCM) is the first European College
offering university degrees according to British standards in
SmartCity Malta.
 Global College Malta is approved by the National Commission
for Further and Higher Education.
 We are proud to offer a set of specially designed short courses,
which are designed to increase your effectiveness at work and
enhance your CV. The short courses will be delivered by Dr
Ashok Srivastava, an experienced senior lecturer and full-time
member of staff of Global College Malta, who held lectures in
Dubai, USA and other countries.
C C C T R A I N I N G P R O G R A M 11
This comprehensive training program / workshop
helps individuals and teams to develop and apply
emotional intelligence behaviour at work. It is
designed to touch the hearts and minds of people at
all levels at corporate, non-profit, and government
organizations
SMARTCITY MALTA
E M O T I O N A L I N T E L L I G E N C E
F O R A N E W W O R K P L A C E
E Q T R A I N I N G P R O G R A M 14

Contenu connexe

Dernier

CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapitolTechU
 
How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17Celine George
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...CaraSkikne1
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.raviapr7
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxheathfieldcps1
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRATanmoy Mishra
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxKatherine Villaluna
 
How to Solve Singleton Error in the Odoo 17
How to Solve Singleton Error in the  Odoo 17How to Solve Singleton Error in the  Odoo 17
How to Solve Singleton Error in the Odoo 17Celine George
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfTechSoup
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?TechSoup
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17Celine George
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and stepobaje godwin sunday
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE
 
Philosophy of Education and Educational Philosophy
Philosophy of Education  and Educational PhilosophyPhilosophy of Education  and Educational Philosophy
Philosophy of Education and Educational PhilosophyShuvankar Madhu
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfMohonDas
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxDr. Asif Anas
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17Celine George
 

Dernier (20)

CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptx
 
How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.
 
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdfPersonal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
 
How to Solve Singleton Error in the Odoo 17
How to Solve Singleton Error in the  Odoo 17How to Solve Singleton Error in the  Odoo 17
How to Solve Singleton Error in the Odoo 17
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and step
 
Prelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quizPrelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quiz
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024
 
Philosophy of Education and Educational Philosophy
Philosophy of Education  and Educational PhilosophyPhilosophy of Education  and Educational Philosophy
Philosophy of Education and Educational Philosophy
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdf
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptx
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17
 

En vedette

AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summarySpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 

En vedette (20)

AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 

Emotional intelligence

  • 1. E M O T I O N A L I N T E L L I G E N C E F O R A N E W W O R K P L A C E E Q T R A I N I N G P R O G R A M 1
  • 2. LEARNING OBJECTIVES Learn the business case for applying emotional intelligence (EQ) at work Understand the nature of emotional intelligence and how the human brain works. Learn the Four Dimensions of EQ and the skills associated with them. Choose from a battery of practical EI techniques to use in a variety of work related applications. E Q T R A I N I N G P R O G R A M 2
  • 3. EQ: EMOTIONAL INTELLIGENCE IS THE ABILITY TO UNDERSTAND AND MANAGE ONE’S OWN EMOTIONS AND THOSE OF OTHERS. The Four Dimensions of EQ E Q T R A I N I N G P R O G R A M 3 Self Awareness Self Management Social Awareness Relationship Management
  • 4. PRE-WORKSHOP EXERCISE ON FIVE KEY EI COMPETENCIES Self – Awareness Self – Management Self- Motivation Empathy Social Skills E Q T R A I N I N G P R O G R A M 4
  • 5. EVOLUTION OF THE EQ CONCEPT E Q T R A I N I N G P R O G R A M 5 •1920s: IQ Movement started •1985: Dr. Reuven Bar-On, a clinical psychologist and W. L. Payne used the term EQ in their work / studies •1990, psychologists John Mayer and Peter Salovey identified Emotional Intelligence as separate from intellectual ability. •Peter Salovey, Ph.D., a psychology professor at Yale, was called "Father of Emotional Intelligence •1995: EQ became popular with the publication of a series of books by Daniel Goleman
  • 6. WHICH IS MORE CRUCIAL FOR SUCCESS, IQ OR EQ? (WHICH DO YOU NEED MORE TO LIVE, WATER OR AIR?) Healthy Emotions (EQ)+ Clear Thinking + Appropriate Action = Success We need to think and act upon a solid foundation of EQ to live and achieve at our best. E Q T R A I N I N G P R O G R A M 6
  • 7. THE BUSINESS CASE FOR EMOTIONAL INTELLIGENCE In the 90s, the US Air force was loosing 35% of recruits by end of their first year because they could not meet required quotas. The Air force started selecting new recruits based on scores on an emotional intelligence test. After one year the drop- out rate was reduced to 5%, saving $3 M. E Q T R A I N I N G P R O G R A M 7
  • 8. EMOTIONAL INTELLIGENCE AND THE BRAIN E Q T R A I N I N G P R O G R A M 8 Cognitive abilities and emotional capacities emanate from different parts of the brain. A person with a high IQ does not necessarily possess high EQ. But he / she can develop it. Persons with high EQ does not mean they also have high IQ.
  • 9. SELF CONFIDENCE: Ten Techniques to Increase Self Confidence Increasing Self Confidence Exercise E Q T R A I N I N G P R O G R A M 9
  • 10. DEVELOPING SOCIAL AWARENESS Social Awareness is one’s ability to understand emotions in other people. This means understanding what others are thinking and how they are feeling even if different from one’s own. E Q T R A I N I N G P R O G R A M 10
  • 11. ABOUT GLOBAL COLLEGE MALTA  Global College Malta (GCM) is the first European College offering university degrees according to British standards in SmartCity Malta.  Global College Malta is approved by the National Commission for Further and Higher Education.  We are proud to offer a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who held lectures in Dubai, USA and other countries. C C C T R A I N I N G P R O G R A M 11
  • 12. This comprehensive training program / workshop helps individuals and teams to develop and apply emotional intelligence behaviour at work. It is designed to touch the hearts and minds of people at all levels at corporate, non-profit, and government organizations
  • 14. E M O T I O N A L I N T E L L I G E N C E F O R A N E W W O R K P L A C E E Q T R A I N I N G P R O G R A M 14