[AIESEC DN] [OD] Communication Goes Beyond Words
•
1 like•736 views
This document discusses the importance of communication beyond just words. It notes that 7% of what is believed comes from what we say, 38% comes from how we say it, and 55% comes from what others see. Effective communication involves thought, emotion, and action. The key aspects of connection are seeing, hearing, understanding, and feeling. Nonverbal communication like gestures, expressions, and tone are very important. Leaders connect emotionally by making people feel something. Overall, effective communication requires integrating all these verbal and nonverbal elements while staying true to oneself.
Recommended
Recommended
More Related Content
Similar to [AIESEC DN] [OD] Communication Goes Beyond Words
Similar to [AIESEC DN] [OD] Communication Goes Beyond Words (20)
More from Nguyen Ha Giang
More from Nguyen Ha Giang (12)
Recently uploaded
Recently uploaded (18)
[AIESEC DN] [OD] Communication Goes Beyond Words
- 1. COMMUNICATION GOES Beyond WORDS Nguyen Ha Giang Vice President of Talent Management
- 2. YOUR ACTIONS SPEAK SO LOUDLY, I CANT HEAR YOUR VOICE What we say accounts for …% of what is believed What others see accounts for …% The way we say it accounts for …%
- 3. YOUR ACTIONS SPEAK SO LOUDLY, I CANT HEAR YOUR VOICE 7% 38% 55% What we say The way we say it What others see
- 4. THREE ESSENTIAL COMPONENTS OF ALL COMMUNI -CATION THOUGHT EMOTION ACTION • Something I know but do not feel dispassionate • Something I know but do not do theoretical • Something I feel but do not know unfounded • Something I feel but do not do hypocritical • Something I do but do not know presumptuous • Something I do but do not feel mechanical
- 5. HOW COMMUNI -CATION REALLY WORKS? YOU CAN’T JUST DELIVER WORDS YOU HAVE TO BE THE MESSAGE YOU WANT TO DELIVER
- 6. 4 COMPONENTS OF CONNECTION SEE HEAR UNDERSTAND FEEL
- 7. WHAT PEOPLE SEE . CONNECT VISUALLY! As a species, we remember 85 to 90% of what we see but less than 15% of what we hear! Eliminate Personal Distraction Expand your Range of Expression Maintain an Open Gesture Pay Attention to Your Surrounding 1 2 3 4
- 8. WHAT PEOPLE UNDERSTAND . CONNECT INTELLECTUALLY! YOUR SUBJECT YOURSELF WHEN YOU FIND YOURSELF, YOU FIND YOUR AUDIENCE.
- 9. WHAT PEOPLE FEEL . CONNECT EMOTIONALLY! “Great leaders win over the hearts and minds of others.” People will not always remember WHAT YOU SAID They will not always remember WHAT YOU DID But they will always remember HOW YOU MADE THEM FEEL!
- 10. WHAT PEOPLE HEAR . CONNECT VERBALLY! WHAT WE SAY HOW WE SAY IT People response to the language we use! Tone, inflection, timing, volume, pacing….
- 11. MY COMMUNI- CATION CHECKLIST! INTEGRITY: Did I try my best? RELEVANCE: Did I understand and relate to the audience? VALUE: Did I add value to the people? APPLICATION: Did I give people a game plan? CHANGE: Did I make a different? When you decide to serve OTHERS instead of YOURSELF, your chance of connecting increases dramatically!
- 12. PUTTING IT ALL TOGETHER! Learn how to be YOURSELF! “Your message must be YOUR OWN! So must your style!” “The best speakers know themselves and their strengths.”
- 13. WHAT YOU ARE SPEAKS SO LOUDLY… …THAT I CAN’T HEAR WHAT YOU SAY!