Customer Success is Eating the World

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The modern economy revolutionized the way businesses think about their customers and revenue. Subscription services and lengthening the customer life-cycle have become essential for every modern business. Join Dan Steinman, Chief Customer Officer at Gainsight on April 14, 10:00 a.m. -11:00 a.m. PST as he explains how and why Customer Success is revolutionizing technology and business models. During his presentation, Dan will cover topics such as: Why Customer Success is essential for every business How Customer Success revolutionizes the customer relationship What to expect at Pulse 2016: The Customer Success Conference After the presentation, Dan will answer questions from the audience during a 15-minute Q & A session. Can’t attend live? Register anyway! The webinar recording and slide deck will be sent to all registrants after the webinar concludes. Register today and find out what Customer Success means for your business and how Pulse Conference 2016 will help you succeed in your customer success initiatives.

Technology

©2015 Gainsight. All Rights Reserved.
Customer Success is
Eating the World
Register Today
Pulse Conference 2016
May 10 – 12

©2015 Gainsight. All Rights Reserved.
Dan
Steinman
CCO, Gainsight

©2015 Gainsight. All Rights Reserved.
Software is most definitely eating the world
Marc Andreessen
General Partner | Andreessen Horowitz

©2015 Gainsight. All Rights Reserved.
Subscriptions are the way software is now purchased
Tien Tzou
CEO & Founder | Zuora

©2015 Gainsight. All Rights Reserved.
Customer Success is inseparable from subscriptions

©2015 Gainsight. All Rights Reserved.
CONCLUSION

©2015 Gainsight. All Rights Reserved.
3000 + Customer Success professionals
•100 CEOs +
•400 VPs +
•1000 Directors +
•1500 Practitioners +
(wel)Come to Pulse 2016!

©2015 Gainsight. All Rights Reserved.
Bob Myers
General Manager | Golden State Warriors
Customer Success – not just for software anymore
Billy Bean
EVP of Baseball Operations | Oakland Athletics

©2015 Gainsight. All Rights Reserved.
It’s all about education
Sal Khan
CEO & Founder | Khan Academy

©2015 Gainsight. All Rights Reserved.
Customer Success in a B2C business
Jessica Herrin
CEO & Founder | Stella & Dot

©2015 Gainsight. All Rights Reserved.
Building B2B Customer Success in a B2C Company
Jami Zakem
VP Customer Success | Yelp
David Baga
Chief Sales Officer | Lyft
Monica Andractas
Director | Facebook at Work

©2015 Gainsight. All Rights Reserved.
Ganesh Bell
Chief Digital Officer & GM | GE
Customer Success and IoT
Charlie Ungashick
EVP & CMO | PTC
Rowan Trollope
SVP & GM Collaborative Tech. Group | Cisco

©2015 Gainsight. All Rights Reserved.
• Startups
• Fortune 500s
• CEOs
• Sales
• Customer Marketing
• CFOs
• Product
• Services & Support
Those aren’t just sessions, they’re HALF-DAY TRACKS!
Customer Success for…

©2015 Gainsight. All Rights Reserved.
Over a dozen showcases

©2015 Gainsight. All Rights Reserved.
Just some of the CEOs that are speaking

©2015 Gainsight. All Rights Reserved.
A day in the life of a CSM…

©2015 Gainsight. All Rights Reserved.
How about this session?
Customer Success for the big boys:

©2015 Gainsight. All Rights Reserved.
Really? Oracle thinks about Customer Success?
Jeb Dasteel
Chief Customer Officer | Oracle

©2015 Gainsight. All Rights Reserved.
And the beat goes on!

©2015 Gainsight. All Rights Reserved.
Bring your whole team for an offsite & skill-building
And Much More!
•Accelerating Customer Success Time-to-Value
•Crafting Perfect QBR’s
•Optimizing Social and Email communications
•Negotiation training for CSMs

©2015 Gainsight. All Rights Reserved.
And giving back
New “Community Success” Conference Business Model
•Non-Profit Conference
•Local Vendors
•Shop Local Marketplace (Artists, Musicians, Food and
Fashion)
•Volunteer “Step Forward” Morning

©2015 Gainsight. All Rights Reserved.
And we guarantee you’ll have fun, too

©2015 Gainsight. All Rights Reserved.
It’s not quite Dreamforce but…

©2015 Gainsight. All Rights Reserved.
You Never Know Who Might Show up….

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The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation by Forrester Research - How the Customer Success Industry is Evolving - is from Pulse 2014, the biggest Customer Success industry event ever.

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Editor's Notes

Dan – There are a few articles interviewing Tzou about the subscription economy and an article he wrote on medium. Aesthetically, it may be better to go with the Forbes, etc. article. Let me know and I will add whatever you feel is best.
We can layer more:

Customer Success is Eating the World

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