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How to Evolve Your Health Score From Reactive to Predictive

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At its most basic level of sophistication, a health score can give you the heads-up on at-risk customers, but only as the customer is already in the process of churning. You may be able to make a save, but it may be too late. In order to proactively deliver outcomes at scale, you need to evolve your health score into a predictive model. This isn't a beginner-level health scoring seminar. In this session, you'll learn how to uplevel your processes to ensure outcome delivery at a much higher rate.

Publié dans : Business
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How to Evolve Your Health Score From Reactive to Predictive

  1. 1. 1 Sr. Director, Global Client Delight
  2. 2. 2 V+A+R = SUCCESS
  3. 3. 3 Health Scorecard RELATIONSHIP USAGE PROPENSITY BREADTH & DEPTH
  4. 4. 4 VAR Health Scorecard
  5. 5. 5 VAR Health Scorecard Relationship • Contact Types • CHI Score
  6. 6. 6 VAR Health Scorecard Usage • Platform Data • Pendo
  7. 7. 7 VAR Health Scorecard Propensity • Support Tickets • Enhancement Requests
  8. 8. 8 VAR Health Scorecard Breadth & Depth • SKUs • Services
  9. 9. 201 8
  10. 10. 10 THE DATA IS WRONG
  11. 11. 11 I DON’T WANNA
  12. 12. 12 IT’S OKAY

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