1. GARETH DAVIES
23 Tirwaun, Burry Port, SA16 0AR, Carmarthenshire
Telephone: 01554835915
Mobile: 07921504400
E-mail: gar2000@sky.com
KEY SKILLS
• Knowledge and experience of Plumbing & Mechanical Systems
• Capable of inspecting buildings to ascertain faults and provide solutions to fix
• Experience in project co-ordinating and managing
• Experience in managing a team and train its members
• Highly organised / self-motivated and able to work to tight deadlines
• Computer literate and well versed in several software packages: Microsoft Office, Visio & Project
• Able to work on own initiative or as a team member
• Capable of communicating easily and diplomatically with customers, contractors or people at all levels of the
professional ladder both on the telephone and face to face
OBJECTIVE
Due to a life restructure I chose to study Plumbing and start a new foundation in the building of my new career path.
My learning curve is to understand and grasp the Construction industry in both the technical & workplace environment.
Through reading technical articles and first hand work experience my future is a pathway to management in the
Construction industry.
EDUCATION
Coleg Sirgar – Ammanford
FdSc in Construction & Heritage in the Built
Environment
City & Guilds 6129 VRQ Technical Certificate in
Plumbing Level 2 - 2012
Coleg Sirgar – Ammanford
OCN Introduction to Plumbing - 2010
Glan-Y-Mor Comprehensive School
GCSE: 1990
Mathematics
English – Language
Physics
Chemistry
Sociology
ACHIEVEMENTS
A team member of four people who won the Welsh region CIOB student challenge 2013, and runner up in
the U.K. during the same year
PROFESSIONAL TRAINING & CPD
Basic Legionella Management with Hertel
Asbestos Awareness with Carmarthenshire County Council
PERSONAL
Date of birth - 24th March 1974
Health - Good
Full Driving Licence
Interests - Internet User, Reading and Rugby first as a player now as a supporter
REFERENCES
References available on request

2. CAREER HISTORY
Carmarthenshire County Council – Mechanical Services November 2012 to Present date
M&E Placement
Through remedial work and Capital schemes I am learning systems from heating to ventilation, to a hoist lift and
how regulations interact with planned work. Through interacting with the local authorities framework contractors I
am managing work and projects whereby I have to write a specification in order to have a quotation or tender. I am
inspecting sites prior to and following the work required thus managing projects through to their completion
whether its ensuring a new water supply pipe is installed to current standards or constructing LPG enclosures to
current legislation.
Part of my role is the daily interaction with school Head teachers who by default are very professional in their
manner and henceforth so must I be. Conversing with people at all levels poses no problem whether they are
administrative or Director level.
My role also deals with the day to day requests for legislative failures and parts that fail that can close a building if
not rectified.
Carmarthenshire County Council (Volunteered) February 2012 – March 2012 & (Workways funded)
May 2012 to November 2012
Plumbers Mate
Under the supervision of a skilled Plumber I applied my technical knowledge to install the plumbing requirements
of bathrooms and kitchens. My time taught me to fabricate copper & plastic pipe to specific measurement and to
install to regulations. I applied the techniques of soldering, compression and solvent welding in the fabrication of
the pipe work. To ensure a full working system I was shown how to soundness test a live hot and cold system in
the workplace. During my time I also learned about reactive maintenance, where faults were reported and a
Plumbers skill was required in problem solving.
B&Q December 2010 to January 2011 (seasonal role)
Customer Advisor
My role was to greet customers in store and assist in their decision to purchase a new bathroom, kitchen or
bedroom by explaining the product range and selling the B&Q designer service
Virgin Media (Formerly NTL:Telewest) April 2002 to August 2008
Online Diagnostic Co-ordinator
Responsible for managing the Online Diagnostic Guide used by over 1000 customer service representatives spread
over 2 countries (UK & India) and 5 call centres (Swansea, Liverpool, India X2 and Becogent in Motherwell).
Through successful project deployment customer satisfaction improved from 61% in December 2004 to 81% in
December 2005, NTL’s repeat fault rate dropped by 29%, average time taken to manage a fault was been reduced
by 14% and an estimated annualised cost saving in excess of £270k to the business.
My project work was around diagnostics and processes used within the Faults Management Centres based in
Swansea, Liverpool, Motherwell and India where I provided control, issues and risks for the project.
I created for the online system a change control process (NTL 2004-2006).
Training of staff on new processes or application changes associated with the online guide I managed through a
separate system I created.
Operations Manager stand-in when my Manager was unavailable; Meetings and Point of Contact duties only.
Digital Television & Broadband Service Analyst
Analysing faults with customers in order to reduce
service technician callout
Customer Service Representative
Provide a resolution for incoming calls from customers
wanting to report a fault or query their bill
A1 Security
Security Officer
Key holder for branches of
Barclays Branches UK
FMCG Prudential
Sales Consultant
Door to door selling house or
motor insurance
British Gas Trading
Field Sales Adviser
Using generated leads to cold-call
potential clients
Using product and price knowledge to
either gain or reclaim client
European Environmental Controls
Team leader
Running a canvas team of 4 to 6 people
Ensuring targets are met and training new recruits
Confirming each appointment verbally with customer to ensure company regulations have been followed
Canvasser
Door to door and generating new leads
Sales Representative
Selling through demonstration directly to the customer in
their home

3. Kirby World
Sales Representative/Van Master
Identifying and securing new customers then selling the product by way of demonstration.
Taking a team and obtaining leads and providing training
First Line Insurance
Telesales Agent
Selling car insurance direct to customer over the phone
Nitelite Security
Security Officer
Pearl Assurance
Insurance Agent
Involved with the sales of products and the collection of premiums
Interviewing clients in their home and continued liaison with the customer
M.o.D. Llangennech
Customer Database Administrator
Daily updating of database, entering personal details into fields, sending updates to the MOD server, ensuring
accuracy of data entry, responsible for front end troubleshooting
Dyfed County Council
Clerical Assistant/Salaries & Wages
Help desk speaking to employees and diplomatically calming dissatisfied employees
Dealing efficiently with pay / tax queries or SSP / maternity queries