1. Garrett Coleman
5647 N Manchester Ave,
Home: (816) 605-4908 -
Professional Summary
Administration and local agencies. Hardworking and motivated with eight yearsof experience in sales.
Skill Highlights
Windows/Macintosh; multimedia technology, Office and
Works proficient.Avid social media user. Experience in
writing columns and articles.
Work Experience
Customer Service Rep 2
January 2014 to Current
New Directions Behavioral Health - Leawood,KS
patients.
Provide great customer service.
departments)
Assist with training newreps
Created newprocesses and systemsfor increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representativeswhen needed.
Promptly responded to general inquiries from members,staff, and clients via mail,e-mailand fax.
Adhere to HIPPA laws and requirements
Member of the Customer Engagement Committee
Coach and Organizer for our teams for the Kansas City Corporate Challenge
Management Trainee
May 2013 to January 2014
Enterprise Rent ACar - Grandview, MO
Rent Cars and sell ancillary products
Prevented store losses using awareness, attention to detailand integrity.
Expressed appreciation and invited customers to return to the store.
Assisted customersin finding carsthat we did not have available
Generated leads for newsalesthrough telephone and email contact with customers.
Marketed to different localbusinesses to help increase our business.
Help to train incoming employees
Support management in efforts to recover stolen vehicles
Customer Service
November 2012 to April 2013
American Performance Technologies/Motovox - Kansas City,MO
Maintained composure and patience in face of difficultcustomer situations.
Processed an average of fortyinbound and outbound technicalsupportcalls.
Resolved customer complaints and concernswith strong verbal and negotiation skills.
Walked customers through technical issues with their minibikes,dirt bikes,and motorized scooters.
Commissioned Sales- Assistant Manager
February 2009 to October 2012
Radio Shack - Leawood,KS
Directed and supervised employeesengaged in sales, inventory-taking and reconciling cash receipts.
MO64119Kansas City
gdc985@mail.umkc.edu
Highly enthusiasticcustomer service professionalwith 10 yearsclient interface experience.Team-oriented Mental
Health benefitsrepresentative with strong track record of establishing solid relationships with clients, co-workers,
Provide Mental Health Eligibilityand Benefits Liaison with providers and members Provide referral listfor
Assist other departmentswith projectsas needed in between customer service calls. (Marketing and Sales
Sell cellphonesfor Verizon, AT&T, and SprintSelltelevisions sell computers Sell cameras and GPS systems
2. Help manage employees.
Addressed customer inquiriesand resolved complaints.
Delivered excellent customer service bygreeting and assisting each customer.
Reorganized the sales floor to meet company demands.
Completed a seriesof training sessions to advance from SalesAssociate to Subject Matter Expertto Assistant
Store Manager.
Completed weekly schedules according to payroll policies.
Wrote order supplyrequeststo replenish merchandise.
Trained staff to deliver outstanding customer service.
Kept abreast of rapidlyevolving technology.
Home Entertainment Supervisor
June 2007 to October 2008
Circuit City- Overland Park, KS
Make sure my team hit their dailysales goal
Responsible for training my team on better selling techniques
Delivered products to customer’shomes and provided installation
Analyzed marketing information and translated it into strategic plans.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Recommended and helped customers selectmerchandise based on their needs.
Served as liaison between customers, store personnel and various store departments.
Offered Circuit Citycredit applicationsupon checkout,converting four outoffive customers into card-holders.
Film CrewLead
November 2005 to December 2006
AMC Theater - Leawood,KS
Lead a team of ushers to clean theaters
run the concessions stand
run the box office Provide
Worked asa team member performing cashier duties, productassistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed cash stock and inventory balances accurately.
Replenished merchandise shelves with items from the stockroom.
Education and Training
B.A: Psychology, 2012
University of Missouri - KansasCity,MO, United States
Member of Beta Theta Pi
Courseworkin Psychology, Social Workand Counseling
Master of Science:Industrial and Organizational Psychology,2016
Capella University- Minneapolis, MN, USA
Currently attending with a 3.66 GPA
Member of I/O PsychologyClub
Coursework in Business, Marketing, Communications, Business Administration and Organizational Development
References
David Greenwald
AssistantProsecutor for the City of Topeka
Office: (913) 302-3171
Email: dgreenwald7@gmail.com
(former supervisor)
Jillian Mehl
Investigations Supervisor
Office: (816) 513-4589
