Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Is Your IVR Holding you Back from World Class CX?
Prochain SlideShare
Chargement dans…5
×

Is Your IVR Holding you Back from World Class CX?

4 246 vues

Publié le

IVR has been around since the mid-80's greeting callers and offloading the contact center, and allowing customers to self-serve 24 hours a day. In many cases it has done such a great job that it has been developed and forgotten, not reaching its true potential amidst a growing sea of alternative customer interaction channels. This neglect comes at a price. View this slideshare by Frost & Sullivan where they helps us evaluate the value of keeping your IVR relevant and ready to exceed customer expectations.

Get an executive brief on the 5 Characteristics of Modern IVRs here: http://gsys.co/VGD7V

Publié dans : Logiciels

×