Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story
Prochain SlideShare
Chargement dans…5
×

Omnichannel Customer Engagement: From Vision to Results The Vodafone Success Story

2 491 vues

Publié le

Vodafone was servicing 18 million monthly interactions with multiple legacy systems for voice and siloed infrastructure for digital channels. This led to fragmented and frustrating experiences for both agents and customers. This presentation shares the steps Vodafone took to unify operations in one virtual contact center.

Publié dans : Logiciels

×