This document discusses technology considerations for an assisted living community during a disaster. It recommends developing recovery plans for various disaster scenarios and aligning technology priorities with life safety, care for individuals, staffing, cash flow, regulations, and reputation. It provides examples of how assisted living communities typically use technology day-to-day and options for power sources, internet access, communications, cloud computing, and getting important information to staff and residents during an emergency. The document emphasizes the importance of proactive planning to help organizations survive a disaster.
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Align Your Priorities
• Life and Safety
• Care for Individuals
• Staffing Considerations
• Cash Flow
• Regulatory Requirements
• Stakeholder Interests
• Reputation
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Your Mission
Requirements
Information
Technology
People
Facilities
Comprehensive Continuity Program
Regulations
Technology
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How You Use Technology – Day to Day
• Computer Systems
• Electronic Medical Records
• Business Functions / Payroll
• E‐mail
• Individuals ‐ Medical Care
• Mobility Devices
• Condition Monitoring
• Medication Administration
• Communications
• Phones
• Fax
• Internet Access
• Television
• Radio
Copyright 2016 – Tech Valley Continuity, LLC.
Some Things to Think About
Copyright 2016 – Tech Valley Continuity, LLC.
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Cloud Computing: Considerations
PROS
• Available if your facility is
compromised
• Administrative costs may be
cheaper
• Good for offsite data backup
CONS
• Requires internet access
• Not all applications work
• Potential for data breach if
not properly secured
Copyright 2016 – Tech Valley Continuity, LLC.
Communications
•Cell Phones – Use Text
Messaging if Possible
•Satellite Phones
•Hosted Voice‐Over‐IP
•Keep at least one POTS line
•2‐Way Radios
Copyright 2016 – Tech Valley Continuity, LLC.
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Voice‐Over‐IP: Considerations
PROS
• Never Ring‐No‐Answer
• Auto Redirect
• Easily Maintained
• May Lower Admin Costs
• All facilities extension dial
• Accessible “anywhere”
CONS
• Requires internet access
• May require increased
bandwidth to office area
• Goes down with loss of
power
• Assess Quality of Service
Copyright 2016 – Tech Valley Continuity, LLC.
Getting The Word Out
•Mass Notification Service
•E‐mail
•Call List on Cell Phone
•Emergency Call‐In Number
•Website
•Social Media ‐ CAUTION
Copyright 2016 – Tech Valley Continuity, LLC.