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4/26/2016
1
TECHNOLOGY 
AT TIME 
OF DISASTER
For Assisted Living
Community
Geoffrey L. Turner, CBCP
Tech Valley Continuity, LLC.
• Certified Business Continuity Professional, DRII – 1997
• Organized 2006 following a facility fire that had the company 
working under my plans for 6 weeks 
• August 2008 went full time with TVC
• First Client was (still is) an assisted living provider
• Operations and Technology contingency planning for all sizes of 
companies and industries
• Relationships with industry leading solution providers
Copyright 2016 – Tech Valley Continuity, LLC.
4/26/2016
2
The Key To Surviving A Disaster?
PROACTIVE
Planning
Copyright 2016 – Tech Valley Continuity, LLC.
How To Survive A Disaster?
• Assess your risks, their impact, and mitigation options
• Document recovery plans for:
• Situation Emergency Response
• Loss of Facility
• Loss of Technology
• Loss of People
• Loss of Electricity
• Data Breach
• Practice – Practice – Practice
• Review / Update when “things” change
Copyright 2016 – Tech Valley Continuity, LLC.
4/26/2016
3
Align Your Priorities
• Life and Safety
• Care for Individuals
• Staffing Considerations
• Cash Flow
• Regulatory Requirements
• Stakeholder Interests
• Reputation
Copyright 2016 – Tech Valley Continuity, LLC.
Your Mission
Requirements
Information
Technology
People
Facilities
Comprehensive Continuity Program
Regulations
Technology
4/26/2016
4
How You Use Technology – Day to Day
• Computer Systems
• Electronic Medical Records
• Business Functions / Payroll
• E‐mail
• Individuals ‐ Medical Care
• Mobility Devices
• Condition Monitoring
• Medication Administration
• Communications
• Phones
• Fax
• Internet Access
• Television
• Radio
Copyright 2016 – Tech Valley Continuity, LLC.
Some Things to Think About
Copyright 2016 – Tech Valley Continuity, LLC.
4/26/2016
5
Power Inverter for Automobile
USB & Electrical Outlets
•Charge Cell Phone
•Charge Laptops
•Small Electrical Devices:
• Lamp
• Television
Copyright 2016 – Tech Valley Continuity, LLC.
PC Internet Access Devices
•USB Modem
•Cellular Hot Spot
Copyright 2016 – Tech Valley Continuity, LLC.
4/26/2016
6
For Security Reasons 
AVOID Public Wi‐Fi
Copyright 2016 – Tech Valley Continuity, LLC.
Cloud Computing – Best Uses
•EMR
•Document File Share
•E‐mail
•Web Sites
•Disaster Plans / Phone Lists
Copyright 2016 – Tech Valley Continuity, LLC.
4/26/2016
7
Cloud Computing: Considerations
PROS
• Available if your facility is 
compromised
• Administrative costs may be 
cheaper
• Good for offsite data backup
CONS
• Requires internet access
• Not all applications work
• Potential for data breach if 
not properly secured
Copyright 2016 – Tech Valley Continuity, LLC.
Communications
•Cell Phones – Use Text 
Messaging if Possible
•Satellite Phones
•Hosted Voice‐Over‐IP
•Keep at least one POTS line
•2‐Way Radios
Copyright 2016 – Tech Valley Continuity, LLC.
4/26/2016
8
Voice‐Over‐IP: Considerations
PROS
• Never Ring‐No‐Answer
• Auto Redirect
• Easily Maintained
• May Lower Admin Costs
• All facilities extension dial
• Accessible “anywhere” 
CONS
• Requires internet access
• May require increased 
bandwidth to office area
• Goes down with loss of 
power
• Assess Quality of Service
Copyright 2016 – Tech Valley Continuity, LLC.
Getting The Word Out
•Mass Notification Service
•E‐mail
•Call List on Cell Phone
•Emergency Call‐In Number
•Website
•Social Media ‐ CAUTION
Copyright 2016 – Tech Valley Continuity, LLC.
4/26/2016
9
Geoff Turner
Certified Business Continuity Professional
Tech Valley Continuity, LLC.
4 So. Grandview Dr.
Latham, NY  12110
(518) 596‐9313
gturner@TechValleyContinuity.com
http://TechValleyContinuity.com
Turning Potential Disasters Into An Annoyance

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