1. Gerard Ferdinands gferdinands@hotmail.com Mob 0422 840 390
Profile
A highly experienced, hardworking and knowledgeable Project Manager with a proven ability to
deliver projects and key business initiatives on time and within budget.
Seeking positions that meet my career goals and enable me to fully utilise my skills and
knowledge.
Extensive experience delivering projects/enhancements in the Telecommunications and Utilities
industries
Professional Strengths
 Project Delivery – ability to adopt industry specific project management methods to
achieve key outcomes
 People Engagement – vendor and stakeholder management, approachable, supportive,
excellent communication skills, strong team principals
 Organisational Acumen – planning, preparation and structure, attention to detail,
deadline driven, multi-tasking, time management
Career Summary
Name of Company Role Dates/Years
Energy Australia Solution Delivery Lead – Retail IT 2011-2016
AGL Project Manager – Retail Sales and
Marketing
2009 - 2011
Process Manager – Retail Sales and
Marketing
2009
Campaign Data Manager – Retail Sales
and Marketing
2008
Project Manager – Retail Sales and
Marketing
2007-2008
Project Leader – Business Operations 2005 – 2007
Project Manager – Business Systems 2004 – 2005
Project Manager – Energy Sales and
Marketing
2001 – 2004
Telstra Project Manager – Retail Technology
and Operations
1990 - 2001
Highlights
 Successfully managed the national deployment of a Windows software upgrade to 8000
Telstra business staff
 Managed the infrastructure capability uplift and integration of financial reporting
applications into Energy Australia’s core billing system
 Managed the upgrade of Energy Australia’s Sales/Service voice recording system to ensure
compatibility with a Contact Centre as a Service platform

2. Gerard Ferdinands gferdinands@hotmail.com Mob 0422 840 390
Career History
Company: Energy Australia Title: Solution Delivery Lead – Retail IT Dates: 2011-2016
Energy Australia – A significant retailer in the Utilities Sector that services the needs of over 2.7m
residential and business customers. Acquired an additional 1.3m NSW customers in 2014
Responsibilities
Manage the delivery of IT solutions that meet business requirements, provide value and achieve
expected benefits. Track and report the timing, delivery and costs of initiatives with multiple
vendors and stakeholders through workshops, meetings and schedules. Manage and resolve issues
and risks as required
Achievements
 Performed a leading role in the upgrade and integration of the Sales and Service voice
recording system (NICE v3.5 to v4.1). The upgrade was a critical component of a larger
project that replaced EA’s IVR platform with a Contact Centre as a Service solution. The
upgrade was completed on a very aggressive timeframe, required a strong technical
understanding of the agreed solution and involved interaction with multiple vendors (NICE,
Optus, IBM) and business stakeholders
 Key role in a major program of work to integrate an additional 1.3m customers onto EA’s
billing system(EAIP). Specifically responsible for the infrastructure capability uplift of key
financial reporting systems to ensure the additional customer data is successfully and
accurately processed through EA’s core billing system
 Significant role in the transition and deployment of EA’s new Customer Care and Billing
System (C1)
 Managed the delivery of approx-50-100 small-medium systemenhancements for various
business areas. These changes delivered significant financial benefits and process
efficiencies for the business in the areas of regulatory/compliance, reporting and customer
experience

3. Gerard Ferdinands gferdinands@hotmail.com Mob 0422 840 390
Career History
Company: AGL Title: Project Manager – Retail Sales and Marketing Dates: 2009-2011
Energy Australia – One of Australia’s leading integrated energy companies and largest owner,
operator and developer of renewable energy generation
Responsibilities
 Develop plans to coordinate the implementation of activities and resources to support the
rollout of smart meters
 Develop a strategic plan to support the introduction of a government mandated Carbon
Reduction scheme and ensure the targeted solution is sustainable, legally sound and offers
AGL the opportunity of marketing and financial benefits. Effectively communicate the plan
to all affected stakeholders
Achievements
 Responsible for the successful delivery of a strategic and tactical plan to support the Smart
Meter rollout. The plan provided a framework for AGL to acquire $60m in revenue and
establish the guidelines and opportunities for campaign execution, communication events,
pricing structure and market/government compliance
 Responsible for the successful delivery of a strategic plan to support the introduction of a
Carbon Reduction Scheme. The plan identified clear boundaries and opportunities for AGL
to grow and achieve success in a carbon constrained energy market
Company: AGL Title: Process Manager – Retail Sales and Marketing Dates: 2009
Responsibilities
 Manage, record and prioritise the delivery of business service requests. Ensure all
risks/issues are resolved and coordinate and communicate regular status reports to all
business stakeholders
Achievements
 Established and maintained a method to record, manage and monitor 100 business service
requests over a 6 month period. Approximately fifty percent of these requests were
implemented with significant financial, system, process and resource benefits

4. Gerard Ferdinands gferdinands@hotmail.com Mob 0422 840 390
Company: AGL Title: Campaign Data Manager – Retail Sales and Marketing Dates: 2008
Responsibilities
 Build and manage an effective campaign support team with the necessary skills and
training required to successfully support the business sales targets and goals. Implement
effective campaign execution schedules and ensure that appropriate and adequate
resources and data is available to support the rollout of each campaign
Achievements
 Implemented a process improvement template that enabled campaign managers to
accurately identify and specify data requirements thereby simplifying and reducing the
overall time involved in implementing campaigns
 Managed the provision of data and resources for the successful implementation of
fourteen campaigns resulting in significant increases in customer numbers and sales
revenue
Company: AGL Title: Project Manager – Retail Sales and Marketing Dates: 2007-2008
Responsibilities
 Manage a “Getting Ready” program for the implementation of a significant business
system and process change. Be a communication lead for all stakeholders, prepare
business readiness criteria and other key documents, manage all risks and issues, run
workshops and ensure delivery of all key objectives within project deadlines
Achievements
 Significant role in a project team that successfully delivered one of the most significant
change programs in AGL. The new SAP billing system (Phoenix) introduced major benefits
that supported the company’s key values, strategic/financial goals, improved staff
engagement/retention and enabled significant customer service improvements
Company: AGL Title: Project Leader – Business Operations Dates: 2005-2007
Responsibilities
 Provide project teams the guidance and support to ensure business solutions are
successfully transitioned to operational status. This includes input into business case
preparation, planning, resources, execution, monitoring and finances.
Achievements
 Successfully delivered a new software application that automates the recording, tracking
and management of NSW gas contracts that resulted in greater staff efficiency,
productivity and significant benefits in customer experience

5. Gerard Ferdinands gferdinands@hotmail.com Mob 0422 840 390
Company: AGL Title: Project Manager – Business Systems Dates: 2004-2005
Responsibilities
 Manage delivery of new or enhanced Business Sales systems and applications on time,
within budget and as specified. Work closely with internal and external vendors to ensure
IT delivery is supported by adequate and timely functional documentation, testing
procedures and resources
Achievements
 Delivered a reporting database used by the Sales Team to increase customer sales numbers
and revenue
 Delivered an energy performance monitoring application that enables key customers to set
benchmarks and monitor the usage of their energy consumption
Company: AGL Title: Project Manager – Energy Sales and Marketing Dates: 2001-2004
Responsibilities
 Integrate and centralise systems and interfaces to meet the business requirements of the
AGL/Actew AGL joint venture. Realign processes for financial billing and settlements, load
forecasting and risk. Deploy a simulated environment to test data volume throughput for
system and interface process performance
Achievements
 Delivered test environments and procedures to simulate the throughput of additional data
volumes through systems and interfaces. Implemented these environments into a
production ready status

6. Gerard Ferdinands gferdinands@hotmail.com Mob 0422 840 390
Company: Telstra Title: Project Manager – Retail Technology and Operations Dates: 1990-2001
Telstra Corporation Limited is Australia largest media and telecommunications provider. Telstra
builds and operates telecommunications networks and markets voice, mobile, internet access, pay
television and other entertainment products and services
Responsibilities
 Manage delivery of key business projects and business initiatives. Work closely with
business stakeholders and multiple vendors to achieve desired outcomes. Based on
requirements and solution designs, plan and prepare the necessary timelines, budgets and
resources to implement deliverables. Work towards key achievements that meet targeted
timeframes, budgets and desired outcomes
Achievements
 Managed the successful delivery of a hardware and software platform upgrade for the
Telstra field workforce. The integrated platform provided significant staff productivity
benefits resulting in a more positive experience during customer interaction
 Managed the successful delivery of a new Windows software upgrade to a national Sales
workforce of approximately eight thousand staff. The upgrade was a significant
technological change for Telstra and required direct and managed interaction with all
impacted staff, vendors and stakeholders
 Delivered an order provisioning and customer records systemfor targeted customer
segments. These systems enabled automated customer provisioning and record
management solutions that provided key benefits of enhanced customer experience and
reduced customer churn
Courses Completed
 Overview in Project Management – Swinburne
 Certificate IV in Project Management – Swinburne
Technical Skills
 Microsoft Word, Excel, Visio and Powerpoint
 Microsoft Project Intermediate Level
Referees
 Available upon request