1. To whom it may concern:
I know several people have expressed interest in the soon-to-be created west coast SOC position, and I
wanted to pass along some points to consider regarding Geri Capehart's capabilities. Geri was the third
SOC I worked with, and we worked together for approximately 1 year. I had my most effective TM/SOC
relationship with Geri and, without exception, she was always personable, thorough and
professional. An effective SOC has to wear many hats (internal and external customer service, CLIA
licensing, logistics and Sales Force expert) and Geri excelled in each of these core responsibilities. Below
is a concrete example of one of Geri’s strongest professional skills is her ability to plan and manage
multiple processes under pressure.
At the beginning of 2015, Dr. Parley Fillmore indicated he was interested in adding additional units in
three of his satellite offices. The time frame for getting everything done was extremely tight as this
needed to be done before I transitioned completely out of the sales role. There were also shipping
constraints with two of the satellite offices who weren’t open every day. Geri and I worked with the
three satellites to get the CLIA applications submitted quickly. Afterwards, she followed-up regularly
with the New Mexico licensing board and found out the day the licenses had been issued. With CLIA
licenses issued, Geri coordinated with Customer Service to have test units sent out to arrive on days the
offices were open. As all of this was going on, Customer Service ran into a backorder situation for test
units and I was faced with the possibility of not having systems at the practices when I arrived for the
installations. Geri took it upon herself to petition Raymond to re-prioritize the pending ship dates to
coincide with my travel dates. The end result was that I was able to install all of the units with the
offices’ availability without having to make another trip back to New Mexico. It was a stressful time
period, however I always knew were things stood. Additionally, Geri and I had formulated a back-up
plan in case things didn’t work out.
Geri and I communicated regularly making sure that accounts were taken care of, and she was the one
who initiated the communication just as often as I did. At the end of each conversation, I always knew
what I would be handling and what Geri would be handling. Additionally, I knew I could rely on her to
take care of her items in a thorough and timely manner.
Without hesitation, I recommend Geri for the position of west coast SOC. Geri’s commitment to
TearLab has been demonstrated in every one of my interactions with her. Please feel free to contact me
if there is additional information I can provide regarding this recommendation. Thank you.
Sincerely,
Sean
Sean Sullivan | Training Manager | TearLab Corp | P: 720-541-3404 |
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