1. Engineering Management Presentation
Total quality management
SUBMITTED BY: GHULAM DUSTAGEER
2015-CH-222
UNIVERSITY OF ENGINEERING & TECHNOLOGY
LAHORE, KSK CAMPUS.

2. The Meaning of Quality
The American Society for Quality Control defines quality as the totality of
features and characteristics of a product or service that bear on its ability to
satisfy stated or implied needs.

3. What Is Total Quality Management(TQM)?
 TQM is a approach to improve the effectiveness &flexibility of business as a whole
Total quality management transcends the product quality approach, involves
everyone in the organization, and encompasses its every function: administration,
communications, distribution, manufacturing, marketing, planning, training, etc
Understanding of the changing needs of the internal and external customers, and
stakeholders, and satisfying them in a cost effective manner

4. Pillars of TQM

5. The TQM Approach
• Find out what the customer wants
• Design a product or service that meets or exceeds customer wants
• Design processes that facilitates doing the job right the first time
• Keep track of results
• Extend these concepts to suppliers

6. Elements of Total quality Management
Continual improvement
Competitive benchmarking
Employee empowerment
Team approach
Decisions based on facts
Knowledge of tools
Supplier quality

7. Implementation of TQM
Steps in TQM
PLAN
1. Policies and objective
2. Methods to achieve
Objectives
DO
3. Education and Training
4. Implementation of
Change
ACT
7. Prevent undesired effects
8. Measure for improvements
CHECK
5. Observe results
6. Analyse Results

8. Plan, Do, Check, Act cycle for continuous
improvement
Performance vs Time
“Continuous”
improvement
Do
Check
Act
Plan
Time

9. Principles of Total Quality Management
The basic principles of TQM are shown in figure
Focus on customer
Employee involvement
Process center
Integrated system
Strategic and systematic approach
Decision making based on facts
Communication
Continuous improvement

10. Principles of Total quality management
BE CUSTOMER FOCUSED
It requires the company to check
customers' attitudes regularly and
includes the idea of internal customers
as well as external ones.
EMPLOYEE INVOLVEMENT
Consult with employees for
improvemet because they are internal
customers of organization

11. Continued
PROCESS CENTERED
Process thinking and process handling are
important part of total quality management.
Processes are guiding principles in quality.
INTEGRATED SYTEM
Following process centered, it necessary to
have integrated organization system.

12. Continued
STRATEGIC AND SYSTEMATIC APPROACH
A strategic plan must embrace the integration
and quality development.
DECISION MAKING BASED ON FACTS
Decision making within the organization must
be based on facts not assumptions.

13. Continued
COMMUNICATION
A communication strategy must be formulated
in such a rate that it is in line with the mission,
vision and objectives.
CONTINUOUS IMPROVEMENT
By using right measuring tools and innovative
thinking continuous improvement proposals
will be initiated.

14. TQM Tools and Techniques
Value-Added Analysis
Benchmarking
Outsourcing
Reducing Cycle Time

15. Cause and effect Diagram

16. Practical approach to TQM
oObtain CEO Commitment
oEducate Upper-Level Management
oCreate Steering Committee
oOutline the Vision Statement, Mission Statement,
o& Guiding Principles
oPrepare a Flow Diagram of Company Processes
oFocus on the Owner/Customer (External) & Surveys
oConsider the Employee as an Internal Owner/customer

17. Continued
oProvide a Quality Training Program
oEstablish Quality Improvement Teams
oImplement Process Improvements
oUse the Tools of TQM
oKnow the Benefits of TQM

18. Cost of TQM
Quality Control Costs Quality Failure Costs
Prevention Costs Internal Failure Costs
Appraisal Costs External Failure Costs
Quality affects all aspects of the organization and has dramatic cost
implications

19. Economic justification of TQM

20. Advantages of TQM
Improved competitiveness
Better profitability
 Increases sales and market shares
 Reduction in rejections
Successful new product launch
Improved productivity
Improved quality

21. Obstacles in Implementation of TQM
Lack of a company-wide definition of quality.
Lack of a formalized strategic plan for change.
Lack of a customer focus.
Poor inter-organizational communication.
Lack of real employee empowerment.
Lack of employee trust in senior management.
View of the quality program as a quick fix.
Drive for short-term financial results.
Politics and turf issues.

22. Conclusion
Meeting Customer Requirements.
 Reducing Development Cycle Time
Demand Flow Manufacturing
Reducing Product and Service Cost
Improving Administrative System Training