An innovative platform that changes the way companies communicate with clients and prospects. It is a completely new experience to help customers find answers, make claims or simply browse FAQs — all in a quick and intuitive way through Facebook, Twitter, Chat or the Web.

1. SOCIAL CRM

2. Introduction
Obtaining a positive return of investment from
social media is not only about increasing
yur facebook fans or twitter followers. Its all
about linking the social strategy to your
business objectives and focus on your
clients experiences.
According to our investigation (surveys,
consultancy and searching) companies are
loosing money in their social strategies and
are not as effective as it should be.

3. Analyzing customer activity on public social
networks increased the productivity and allow
to manage costumer relationship managment
in a very new and efficient way.
With Social CRM,
companies can
manage all the
multiples
conversations
happening at the
same time and can
respond inmediately
to any enquire clients
may have.

4. SOCIAL CRM
An innovative platform that changes
the way companies communicate with
clients and prospects with multiple
benefitis. It is a completely new
experience to help customers find
answers, make claims or simply
browse FAQs — all in a quick and
intuitive way through Facebook,
Twitter, Chat or Web.

5. Market
Addressed to companies around the
world categorized as Large or Medium
businesses who need better ways to
communicate with clients and
prospects but not using the traditional
call center This Social CRM is an
innovative internet platform using
social networks.

6. Problems found on our
investigation
• Very expensive: Companies invest a lot of money for
customer service operations. Some investments are
related to infraestructure, agents, outsourced
operations, supervisors, software, buildings and some
other costs.
• Lack of control: It is very difficult to control all
operations and what agents are talking to customers.
And also it is really expensive to manage day by day
operations.
• No Analytics: Companies need a lot of time to work
on statistics, so when they want to make decisions
are really in doubt. Also, to get statistics, they must to
relate calls information to enterprise systems.

7.  Realtime & ansynchronous marketing campaigns:
So, if they don't have statistics in good time, they
cannot work on a go to market strategy quickly as
the market need.
• Hard to manage: They also have to manage a lot
of agents, supervisors and outsourced companies
that work understanding the business problems to
give customer answers. So, they need to put a lot
of employees for better controls.
• Agent dependant: All conversations are actually
made by phone calls. Agents work every day with
bad information and it is very difficult for managers
to identify who is talking about something. They
need to invest a lot in technology and operations.
• Slow: Call and Contact Centers are operatively
slow than the customers need.

8. Revenue Streams
1. Licensing (monthly fee) for software
products:
a. Knowledge Base
b. Consumers Web Platform Search
Engine
c. Social Network Connectors
d. Company Consultants e-learning
platform
e. Real Time Social Marketing
f. Analytics
2. Consulting Services
3. Training / Premium Support

9. Conclusion
Companies are identifying new ways of interactions
with customers. One of them is to work on Social
strategies integrated to internal enterprise
systems to get better information in real time.
Our idea, will be helpful and the base of a new
model of customer service for the next era.
We need to work identifying knowledge,
information, tools, business intelligence
strategies and then we can make a new plan for
social customer service, realtime marketing tools.
We think our product is on time to revolutionize the
market.