Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture? This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable! Sherif Mansour, Principal Product Manager, Atlassian

1. 10 Atlassian Tool Hacks to
Improve Team Culture
SHERIF MANSOUR • PRODUCT GUY • @SHERIFMANSOUR

2. Agenda
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun

3. What is culture?

4. What you
hold true
How work
gets done
CULTURE VALUES

5. “…a set of consistent patterns people
follow for communicating, thinking,
and acting, all grounded in their
shared assumptions and values.
MICHAEL D. WATKINS, LEADERSHIP TRANSITIONS

6. It’s all about the people,
not the tools.
DISCLAIMER

7. What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun

8. #1 Saying hello Products
Customisation
Deployment
NONE
Scaling the “meet and greet”

11. =

15. #2 Getting started
Helping new starters hit the
ground running
Products
Customisation
Deployment
NONE

16. “Joining a new company is akin to an organ
transplant—and you’re the new organ. If
you’re not thoughtful in adapting to the new
situation, you could end up being attacked by
the organizational immune system and
rejected
MICHAEL D. WATKINS

18. Track progress
Help with sense of progress and achievement.
Provide guidance
Who to meet (and why), must-reads, important
culture practices.
Make it fun
Stay consistent with using the light or dark
throughout the related big statement.
90-day
#protips

19. Track progress
Help with sense of progress and achievement.
Provide guidance
Who to meet (and why), must-reads, important
culture practices.
Make it fun
Find ways to increase engagement e.g. in-jokes
or competition. Inject your personality.
90-day
#protips

20. Track progress
Help with sense of progress and achievement.
Provide guidance
Who to meet (and why), must-reads, important
culture practices.
Make it fun
Find ways to increase engagement e.g. in-jokes
or competition. Inject your personality.
90-day
#protips

21. Welcome blogs (Confluence)
Remote “battlestations" (Trello)
90-day plans (Confluence)
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun

22. What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun

23. Crowdsourcing
feedback
Reporting workMeetings & decisions

24. #3 Meetings &
decisions
Products
Customisation
Deployment
NONE

25. Create …

26. AD-HOC MEETINGS

27. AD-HOC MEETINGS
Keep the team on track
Assign actions and get
work done

28. RECURRING MEETINGS

29. RECURRING MEETINGS
Followup on open actions
One page
tracking
weekly notes,
actions and
decisions

30. DECISIONS
Leaf decisions
Fast, trivial-to-
reverse decisions.
Optimise for speed.
Branch
Somewhere in the
middle
Trunk
Hard-to-reverse
decisions. Optimise
for deep thinking.

31. “TRUNK” DECISIONS

32. “TRUNK” DECISIONS
DACI (Driver, Approver,
Contributors, Informed)

33. “TRUNK” DECISIONS
Detailed exploration of
options & implications

34. Engaging your team… at scale
#4 Feedback
Products
Customisation
Deployment
NONE

37. Things that need to get done… in
the physical world
#5 Reporting work
Products
Customisation
Deployment
NONE

38. Report office work
in JIRA, let others
know with sticky
notes

42. Meetings (Confluence)
Decisions (Confluence)
Feedback (Confluence Questions)
Reporting work (JIRA, JIRA
Service Desk)
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun

43. What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun

44. Giving people those warm and
fuzzy feelings!
#6 Saying thanks
Products
Customisation
Deployment
NONE

45. “KUDOS” SERVICE DESK

47. KARMA BOT FOR HIPCHAT
botlab.hipch.at

48. bit.ly/hipchat-karmabot

51. What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
Kudos (JIRA Service Desk)
Karma Bot (HipChat)

52. What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun

53. Hackathons Social groups Lookalikes &
Emoji
Drinks anyone?

54. #7 Hackathons
Products
Customisation
Deployment
NONE

55. ShipIt: 24 hours to
innovate. It's like
20% time.
On steroids.
bit.ly/atlassianshipit

57. Team events, sports and hobbies
#8 Social groups
Products
Customisation
Deployment
NONE

58. Social
groups
By office
location
For hobbies

59. Social
groups
For hobbies
By office
location

60. Social
groups
By office
location
For hobbies

61. #9 Lookalikes
& emoji
Products
Customisation
Deployment
NONE

64. Company culture is rooted in
the ways teammates and
coworkers communicate.
EMOJI
https://www.atlassian.com/blog/hipchat/emoji-at-work

66. Random funny stuff
Values
CUSTOM EMOJI
Products, services
or projects
People in
your team
What to eat for lunch

67. #10 Drinks
Products
Customisation
Deployment
MINOR

70. bit.ly/hipchat-caffeinator

71. If it’s not beer or
coffee, how about
whisky?
the whisky traders club

74. #1
Saying hello
#2
Getting started
#3
Meetings &
decisions
#4
Crowd-sourcing
feedback
#5
Reporting work
#6
Saying thanks
#7
Hackathons
#8
Social groups
#9
Lookalikes &
emoji
#10
Drinks
10 Atlassian Tool Hacks to Improve Team Culture
THANK YOU! • SHERIF MANSOUR • @SHERIFMANSOUR