One of the most difficult tasks for an Atlassian Administrator is user adoption, training, and enablement. Most Jira admins have experienced some form of resistance to change when implementing Jira. During this talk, I'll share best practices that led to a speedy adoption of Jira at AppDynamics, as well as specific workflow configurations that make Jira more approachable. You'll learn success strategies that you can take back to your organization that promote organic adoption and growth.

1. ALEX CHRISTENSEN | ATLASSIAN SUITE ENGINEER | APPDYNAMICS
Advocating Adoption
Best Practices for User-Friendly Jira Configurations

2. Ch-ch-ch-changes.

3. nope.

5. Change ain’t easy, y’all.
ALEX CHRISTENSEN, WHO IS DEFINITELY NOT A COWBOY

7. Adopting any new tool
has its hurdles.

8. Advocating
Adoption

9. Agenda
Requesting a new project
Useful configurations
Q&A

10. Agenda
Requesting a new project
Useful configurations
Q&A

11. Agenda
Requesting a new project
Useful configurations
Q&A

13. That’s a lot of issue types!

14. Built-in validators
ScriptRunner Script Validator

15. Custom message field
(Jira Toolkit Plugin)

16. Limit required fields

17. BEHAVIOURS

18. BEHAVIOURS

19. Auto-
comment
using
Automation
for Jira

21. New Jira Project?

22. New Jira Project?
What processes do you want to track?

23. New Jira Project?
What processes do you want to track?
What are your data points?

24. User Types and Project Roles
Administrators
Usually team leads - can
control project role
membership, create versions
and components

25. Team Members
Users working on issues -
assignable users, can execute
workflow transitions
User Types and Project Roles
Administrators
Usually team leads - can
control project role
membership, create versions
and components

26. User Types and Project Roles
Users
Everyone else!
Browse, create, watch, and
edit permissions
Administrators
Usually team leads - can
control project role
membership, create versions
and components
Team Members
Users working on issues -
assignable users, can execute
workflow transitions

27. Limit the delete
permissions. They
ain’t logged!
EXCEPTION!

28. Issue Types Custom
Fields
Workflows Notification
Schemes
Building a new project

29. Issue Types

30. Different workflows
WHEN DO WE NEED
NEW ISSUE TYPES?
WHEN DO WE
NOT?

31. Different workflows
WHEN DO WE NEED
NEW ISSUE TYPES?
WHEN DO WE
NOT?
Different custom fields

32. Just for reportingDifferent workflows
WHEN DO WE NEED
NEW ISSUE TYPES?
Different custom fields
WHEN DO WE
NOT?

33. Custom Fields

34. Limit required fields

35. Any required fields
render this inline create
functionality useless!

36. Built-in reporting
Historical JQL queries
No additional custom
fields needed
Overwhelming to users
Negative performance
effects
Always have a sound
justification!
TOO MANY
CUSTOM FIELDS
USING SYSTEM
FIELDS

37. Workflows

38. Workflows
Global
transitions
Ideal path
opsbar-sequence

39. Global
transitions
Ideal path
opsbar-sequence
Workflows
Global transitions are
available to each status
Global transitions are
available to each status

40. Global
transitions
Ideal path
opsbar-sequence
Workflows
Global transitions are
available to each status
ScriptRunner condition to
hide transitions back to
current status

41. Global
transitions
Ideal path
opsbar-sequence
Workflows
Global transitions are
available to each status
Post-function - automatically set
Resolution on Close
Post-function - automatically
clear Resolution for non-close
transitions
ScriptRunner condition to
hide transitions back to
current status

42. Global
transitions
Ideal path
opsbar-sequence
Workflows
Ideal path that
90% of issues follow

43. Global
transitions
Ideal path
opsbar-sequence
Workflows

44. APPROVED
IN REVIEW
Naming your statuses
READY FOR REVIEW

45. jira.field.resolution.include

47. Notifications

48. Reporter Assignee Watchers

49. Notifications
Filter
Subscriptions
Slack -
Nextup.ai
Slack - Daily
Standup
Jira 8

50. Filter
Subscriptions
Slack -
Nextup.ai
Slack - Daily
Standup
Jira 8
Notifications

51. Filter
Subscriptions
Slack -
Nextup.ai
Slack - Daily
Standup
Jira 8
Notifications

52. Filter
Subscriptions
Slack -
Nextup.ai
Slack - Daily
Standup
Jira 8
Notifications

53. Training & Enablement

54. Leading by
example
Training & Enablement

55. Leading by
example
Teach them
how to fish
Training & Enablement

56. Leading by
example
Teach them
how to fish
Dedicated
Atlassian Help
Slack Channel
Training & Enablement

57. Leading by
example
Dedicated
Atlassian Help
Slack Channel
Atlassian
Office Hours
Training & Enablement
Teach them
how to fish

58. ATLASSIAN OFFICE HOURS
Bi-weekly presentation and Q&A

59. ATLASSIAN OFFICE HOURS
Bi-weekly presentation and Q&A
Crowd-sourced topics

60. ATLASSIAN OFFICE HOURS
Bi-weekly presentation and Q&A
Crowd-sourced topics
Recorded presentations to build a
training repository

61. ATLASSIAN OFFICE HOURS
Bi-weekly presentation and Q&A
Crowd-sourced topics
Recorded presentations to build a
training repository
Up next: Listening Tours!

62. fin

63. ALEX CHRISTENSEN | ATLASSIAN SUITE ENGINEER | APPDYNAMICS
Thank you!