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Power Up Jira Service Desk with Apps

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Jira Service Desk's customizability is no secret—there are over 800 apps and integrations in the Atlassian Marketplace. So, what are the top ones across ITSM and customer support?


Join Amaresh Ray, Senior Product Manager at Atlassian, and discover how other real life customers supercharge their Jira Service Desk. Learn how they optimize their service management workflows by adding functionalities such as asset management, reporting, enhancing the service catalog, and more.

Publié dans : Technologie
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Power Up Jira Service Desk with Apps

  1. 1. AMARESH RAY | SENIOR PRODUCT MANAGER | JIRA SERVICE DESK Power up Jira Service Desk with apps
  2. 2. Agenda Key apps for JSD Building a connected service desk Building your own apps
  3. 3. Built for service teams Queues & SLAs ReportsHelp center & knowledge base Automation
  4. 4. IT Customer Support HR Finance For all service teams … and many others
  5. 5. Agenda Key apps Building a connected service desk Building your own apps
  6. 6. ASSET MANAGEMENT
  7. 7. CUSTOMIZATION
  8. 8. FORMS “Help- Ican’trenewmysubscription ”
  9. 9. FORMS “What’syouraccountnumber?”
  10. 10. AUTOMATION
  11. 11. AUTOMATION
  12. 12. What gets measured, gets managed PETER DRUCKER
  13. 13. Howyouthinkit’llwork Howitworks
  14. 14. Agenda Key apps Building a connected service desk Building your own apps
  15. 15. Agenda Key apps Building a connected service desk Building your own apps
  16. 16. Lack of a viable solution on the marketplace Cheaper to build and quicker to roll out In-house capabilities to maintain long term Source of competitive advantage When should you build instead of buy?
  17. 17. Reacting to change By using Webhooks 3 ways to build on Jira Service Desk Extending the UI To add context to the agent and customer view Data in and out Using the REST API
  18. 18. APPS INTEGRATIONS
  19. 19. AMARESH RAY | SENIOR PRODUCT MANAGER | JIRA SERVICE DESK Thank you!

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