Here are two truths: Employees expect consumer experiences. IT teams need to follow processes and measure success. Can both be done at the same time? Atlassian's IT team recently answered this question and found that it's not only possible, but necessary. Nikki Nguyen from Atlassian will walk through how Atlassian's IT team transformed the IT experience to make it both more employee friendly and efficient. He will talk through how the team changed their team structure, their tools, their metrics for success...and some unexpected tips and tricks that they found out along the way. Products covered: JIRA Service Desk