Sundale is a large community organization in Australia that provides aged care, rehabilitation, and other social services. They use a variety of Atlassian products including JIRA, Confluence, Crowd, and Greenhopper to improve their operations in over 25 ways. This includes incident tracking, feedback systems, service desk functions, auditing, and more. Atlassian products have helped Sundale streamline processes, provide better visibility and customer service, and ultimately enhance the care and services they deliver to their community.

1. We ExistTo CareTo GrowTo SupportOur Community

2. SundaleandAtlassianpartners in Social Responsibility

3. Who is Sundale? We are the most successful community initiative on the Sunshine Coast, and perhaps within Australia. Sundale provides a range of services to the community, inclusive of aged care, rehabilitation services, community and child care. Within Sundale, over 500 team members provide care and support to 473 residents in our aged care facilities, over 390 village residents, 180 people in their own homes, and over 300 community clients in our Sundale Therapy Centre. At EDEN we have another 60 team members providing over 10,000 days of inpatient care plus outpatient services per year.

5. Confluence

6. Crowd

7. GreenhopperWe are hoping to use more of Atlassian fine products in the near future. We have used the extensible framework of the Atlassian products to improve our processes and communication across our organisation.

9. The proportion of people aged 65 and over is projected to grow from 13 per cent of the total population in 2005 to over 23 per cent in 2035, that is from 2.7 million older Australians in 2005 to 6.2 million in 2035; and to over 26 per cent (7.5 million) in 2055.

10. A person aged 70 has a 36 per cent chance of needing high-level aged care during his/her life.

11. About 60 per cent of high-level care residents enter from hospital, 4.5 per cent from low-level care, and 35.5 per cent direct from the community.

16. Accreditation Database for audit tracking on our processes to report to government bodies

19. Used for tracking hand held devices for point of care

20. Tracking table device fleet for Community Care and our mobile phones

23. We are using JIRA with great success for Vendor collaboration and deployment on Systems

24. Crowd as a federation type service for authentication on systems (BRILLIANT!)

26. We have complete visibility in areas where we were blind

27. Atlassian holds the #1 position within the ICT department for customer service, value for money and delivery on service (we currently have over 100 vendors within the ICT space)All we can say is… THANK YOU!