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CURRICULUM VITAE
OF
GOdFREy SIdnEy BLIGnAUT
PERSONAL DETAILS
FIRST NAME : Godfrey Sidney
SURNAME : Blignaut
GENDER : Male
DATE OF BIRTH : 1987-07-21
I.D NUMBER : 8707215037088
NATIONALITY : South-African
LANGUAGE PROFICIENCY Afrikaans (Speak, Read, Write)
English (Speak, Read, Write)
LICENCE : Code 08
PHYSICAL ADDRESS : Midrand, 13th
Road
Erand Gardens, Unit 83
1630
CONTACT NUMBER : (011) 885 4025 (h)
074 500 0337 (c)
071 122 8143 (c)
(011) 315 7392/84 (w)
Blignaut.Godfrey@Gmail.com
CRIMINAL OFFENCE : None
MARITAL STATUS : Single
STATE OF HEALTH : Excellent
INTEREST AND HOBBIES : Reading, Music, Computers, People
TOTAL IT YEARS EXPERIENCE : 9-10 YEARS
EDUCATION QUALIFICATION
LAST SCHOOL ATTENDED Oakdale Secondary School
HIGHEST GRADE PASSED 12
YEAR : 2006
SUBJECTS : English, Afrikaans, Biology, Geography,
Economics, Mathematics
TERTIARY EDUCATION
CERTIFIED IN : A+ Computer Engineering (COMPTIA)
CERTIFIED IN : Network+ (COMPTIA)
CERTIFIED IN : PC Architecture, Lenovo Training
CERTIFIED IN : MCP in Installing, Configuring, and Administering
Microsoft Windows XP Professional.
CERTIFIED IN : Implementing, Managing, and Maintaining a
Microsoft Window’s Server 2003 Network
Infrastructure.
CERTIFIED IN : MCTS in Exchange Server 2007, Configuring .
CERTIFIED IN : Planning, Implementing, and Maintaining a
Microsoft Server 2003 Active Directory
Infrastructure.
CERTIFIED IN : MCTS Administering and Deploying System Center
2012 Configuration Manager
CERTIFIED IN : Designing a Microsoft Window’s Server 2003
Active
Directory and Network Infrastructure.
CERTIFIED IN : Planning and Maintaining a Microsoft Windows
Server 2003 Network Infrastructure.
CERTIFIED IN : Core Solutions of Microsoft SharePoint Server 2013
CERTIFIED IN : Advanced solutions of Microsoft SharePoint Server
2013
CERTIFIED IN : Microsoft Dynamics CRM 2013 Applications
CERTIFIED IN : Microsoft Dynamics CRM 2013 Deployment
CERTIFIED IN : Microsoft Dynamics CRM 2013 Customization and
Configuration
CERTIFIED IN : MCSE 2003, one more to go to be completed.
CERTIFIED IN : ITIL FOUNDATION V3
COURSE COMPLETED : ITIL FOUNDATION V3
COURSE COMPLETED : SERVICE DESK AND SUPPORT MANAGER
EMPLOYMENT HISTORY
NAME OF COMPANY : NATIONWIDE AIRLINES
DURATION : 2007 – 2009
DUTIES : IT Technician
• Resolved any TCP/IP issues with network connectivity and ensured that the
resources are shared (Printer and Scanner).
• Setup and configured the ADSL Router and shared the internet resource over the
network.
• Setting up users PC’s loading operating Systems.
• Installing Windows, XP and Window’s 7
• Trouble shooting network connectivity and replacing network cables.
• Unlocking and resetting user’s accounts on Active directory and trouble shooting
• Network printers. Fixing computers such as Installation, building, repairing,
• Configuration, trouble shooting, optimizing, Diagnosing and preventive
maintenance in the context of the field service.
NAME OF COMPANY :GIJIMA AST /ABSA
DURATION : 2009-2012
DUTIES Service Desk Team Leader
• Responsible for TCP/IP setup, internet connectivity and cabling setup. Creation
of email accounts on the domain and troubleshooting.
• Resolved any TCP/IP issues with network connectivity and ensured that the
resources are shared (Printer and Scanner).
• Perform network improvements, upgrades and repairs against approved changes.
Monitor and manage the network and security infrastructure.
• Ensure that user profiles in Active Directory are kept updated and that all
permission levels are correct
• Designed the network, design and setup of LAN cabling, setup Windows
2003/2008 Server, Created User on the active directory, designed and
implemented security policy, setup and configured the ADSL Router and shared
the internet resource over the network, shared the printer resource to all users on
the active directory, trouble shooting of internet connectivity, LAN connectivity
and LAN cabling.
• Server Maintenance and Active Directory Configuration with Server 2003/2008
and Domain Workstations.
• Networking and Cabling, ADSL Routing, Wireless Routing and Access Points.
• Setup and Maintaining Exchange Server 2003/2008 on Server and Workstations.
• Setting up user’s PC’s loading operating systems, installing Windows,XP and
Window’s 7
• Trouble shooting network connectivity and replacing network cables.
• Installing and configured Forefront Anti-virus Suite.
• Unlocking and resetting user’s account on Active directory and trouble shooting.
• Network printers. Fixing computers such as: Installation, building, repairing,
configuring,
• Trouble shooting, optimizing, diagnosing and preventive maintenance in the
context of the field service,
• Setting up user’s email Accounts, removing PST’s and replacing them.
Configuring emails accounts, Imex, Server and Midbase problems.
• Create a new user account with Domain Admin Credentials
• Protect the default Administrator account
• Secure the guest list
• Strengthen security on service administration Accounts and groups
• Administrative groups that are automatically created in the Built-in container.
• Administrative groups that are automatically created in the Users container.
• Also any group that you later create and either place in another group that has
administrative privileges or directly assign administrative privileges, also create
VRAS database accounts and create 3G accounts for new clients.
• Supporting front arena users all over South-Africa, make sure the user can log in
successfully on front arena, reset passwords on front arena. Install the updated
software prime 4.3
• Maintenance and reconfiguring of front arena Systems.
• Currently working on front arena workstations Server’s and many more on front
• Arena.
• Supporting in country, with BBM and NBC Server’s
• Baro support
• Supporting the Fusion migration from ABSA/Barclay’s
• Support Barclay’s client’s with all Application, Mail Migration, printer setup
and making sure the all users are happy.
• Installing and configuring Reuters
• Installing and configuring Bloomberg and Trading systems
• Helping with the UK Fusion build migration
• Updating the asset list on Remedy 6.0 or 7
• Logging calls, resolved and Incidents on Remedy TSD.
• Resolving and manage high calls volume on Remedy.
• Following up on IT Equipment and purchase orders on Remedy
NAME OF COMPANY : Tenova
DURATION : 2012-2014
DUTIES : Service Delivery Lead/IT Manager
• Develop the site for the users.
• Creating and managing web parts, page layout and customization of sites.
• Worked as Admin (access rights, uploading videos, adding web parts, document
library, lists etc.)
• Worked as developer (managing site collection, creating pages, coding,
customization of sites etc.)
• Worked as designer and developing workflow using nintex & Visio.
• Implementing dashboard and InfoPath. -Creating and managing workflow, site,
and list using SharePoint designer 2010.
• Integrating external data from SQL server to SharePoint list using external
content type.
• Creating custom web parts and workflow using visual studio 2010
• Implementing BCS service.
• Used PerformancePoint services (PPS) feature for lists and dashboards and
reporting service.
• Creating and managing lists, document libraries, discussion board, surveys, site
collection, restore and backup, dashboard.
• Worked extensively on Microsoft technologies like ASP.NET 3.5.
• Good experience on SQL Server 2005/2008/2012 database.
• Worked on PowerShell for backup, restore and deployment.
• Creating page layout using .net framework.
• Responsible for creation and tuning of all application, state based, event based,
and performance monitoring.
• Responsible for creation and implementation of monitoring and compliance
procedures.
• Keep register of all equipment, registration certificates and licenses.
• Responsible for TCP/IP setup, internet connectivity and cabling setup. Creation
of email accounts on the domain and troubleshooting.
• Resolved any TCP/IP issues with network connectivity and ensured that the
resources are shared (Printer and Scanner).
• IT Morning Procedures on all Servers 2003/2008/2012
• Train users on the use of existing and new technology
• Backup tapes replaced
• Manage the first line support team.
• Install and configuration of Dameware
• Helping User’s remotely with Dameware
• UPS Configuration
• Manage all services desk call and resolve them successfully
• Network printers. Fixing computers such as Installation, building, repairing,
• Configuration, trouble shooting, optimizing, Diagnosing and preventive
maintenance in the context of the field service.
• Relocate to different sites and install Server’s
• Create User accounts on AD and relocate them to the Correct OU.
• Setup and configured the ADSL Router and shared the internet resource over the
network.
• Help Desk and Support with follow-up on all calls logged
• Actively Manage the Service Desk, based on ITIL V3.
• Adding value to our customers with high driver Service Excellence.
• Produce IT Statistics reports ( printer readings, helpdesk calls, Server updates
• Order of Hardware, Software, data points, PowerPoint’s and many more.
• Relocate users and equipment to be moved.
• Server Maintenance and Active Directory Configuration with Server
2003/2008/2012 and Domain Workstations.
• Networking and Cabling, ADSL Routing, Wireless Routing and Access Points.
• Setup and Maintaining Exchange Server 2003,2010 and 2013 on Server and
Workstations.
• Setting up user’s PC’s loading operating systems, installing Windows XP,Vista
and Window’s 7
• Trouble shooting network connectivity and replacing network cables.
• Unlocking and resetting user’s account on Active directory and trouble shooting.
• Network printers. Fixing computers such as: Installation, building, repairing,
configuring,
• Monitoring Event logs, Disk space and backup’s on all server’s
• Responsible for TCP/IP setup, internet connectivity and cabling setup. Creation
of email accounts on the domain and troubleshooting.
• Resolved any TCP/IP issues with network connectivity and ensured that the
resources are shared (Printer and Scanner).
• Perform network improvements, upgrades and repairs against approved changes.
Monitor and manage the network and security infrastructure.
• Ensure that user profiles in Active Directory are kept updated and that all
permission levels are correct.
• Setting install and configured Window’s 7 workstations and Laptops
• Manage IT assets and project documents.
• Work around in the ITIL Foundation Area.
• Ensure operations adhere to corporate IT policies and procedures
• Install MS Office 2010 with configuration.
• Unlocking and resetting user’s account on Active directory and trouble shooting.
• Updating the asset management on SysAid Service desk.
• Logging calls, resolved and Incidents logs on SysAid Service desk.
• Resolving and manage high calls volume on SysAid Service desk.
• Following up on IT Equipment and purchase order on Remedy
• Installed and configured McAfee 8.7 Virus Scan and Antispyware.
• Setup Wi-Fi access point with wireless access connections
• Install configuration and doing support of Tekla 18 on local and network
systems.
• Install, configuration and supporting of the Engineer clients, on AutoCAD
2010-,2012,2013 on local and network licenses agreement
• Install, configuration and supporting of Inventor Suite 2011,2012 and 2013
• On a 6 year Engineering and supporting project based in Kusile/Eskom
PowerStation with all IT service delivery
• Goes to business manager meetings to discuss errors on the service desk and
business side.
• Do IT Asset update and Engineering license agreements.
• Focus on service quality, customer satisfaction and productivity.
• Building skills, project planning, time management in the Kusile/Eskom project.
• Establish and maintain relationships and partnerships with internal and external
providers.
• Provide accurate management information to all relevant stakeholders through
effective reporting and knowledge management. This includes conducting
customer, servicing reviews (e.g. SLA, penalties) and tracking derived measures
and activities.
• Define and thus implement governance and a service delivery framework in line
with Service Delivery Management standards and processes as well as ensuring
Best Practice in the area of responsibility.
• Planning and controlling the service provision, commissioning internal and
external suppliers and ensuring appropriate capacity management to fulfill the
KPI’s at contractual level, including transition and implementation of projects.
• Management of the agreed invoicing as per the MSA budget, including growth
of revenue and GP aligned with the MSA and associated agreements.
• Coordinate resources in order to ensure delivery to clients in support of
operational objectives and implementation of quality interventions aligned with
• Designed the network, design and setup of LAN cabling, setup Windows
2003/2008 Server, Created User on the active directory, designed and
implemented security.
• Maintain, accountable and troubleshoot the network consisting of servers, pc's
printers, switches, hubs, routers and UPS’s.
• Accountable for all logged calls within the SLA and to communicate with the
Help desk and ensure successful completion.
• Ensure all procedures such as Health checks, Change control and Network
documentation is adhered to, up to date and accurate.
• Manage the distribution and retention of data on various storage devices.
• Undertake a regular service program, including support of operating systems.
• Installing approved software and hardware connecting users to networks and
providing initial training.
• Facilitate all cabling needed with an approved cabling company.
• Ensuring users efficient and effective utilization of applications and equipment
• Establish and control systems access and security
• Monitor systems in order to optimize performance and to initiate recovery action
after system failures
• Assist the customer concerning replacement of outdated equipment and software
• Prepare site monthly reports.
• Ensure that the site at all times complies with customers audit as well as group
standards.
• Discover and organize resources.
• Manage the Configuration Manager client.
• Manage inventory and software metering.
• Query and report data.
• Manage software deployments by using packages and programs.
• Create and deploy applications.
• Manage application deployment.
• Deploy and manage software updates.
• Implement System Center 2012 Endpoint Protection.
• Deploy operating systems by using System Center 2012 Configuration Manager.
• Manage Compliance Settings on devices.
• Define and maintain IT services catalogue
• Lead the design of IT services covering customer requirements, contractual
agreements, and service architecture and service management.
• Contribute towards defining Service Level Agreements with Business Units
• Define and manage service level agreements with Suppliers
• Define and manage Operational Level Agreement with internal IT
Stakeholders
• Oversee the collaboration of all IT teams towards service delivery and
continuously improve the quality of the Service Model and inter-working of the
Business, IT teams, including external outsourcing and suppliers to ensure a
seamless end-to-end delivery of service for internal clients.
• Engage with systems support and service management to provide IT
operational reporting (services, applications, system performance and trends)
• Support IT Strategy Execution by ensuring that agreed Service Levels are
maintained
• Act as the customer’s primary contact point for service delivery issues &
questions
• Develop long term client relationships; manage client satisfaction and
perception.
• Coordinate all levels of customer satisfaction: develop and implement quarterly
customer surveys; conduct strategic customer satisfaction interviews. Develop
and deliver regular reports on performance to Customer and Senior stakeholders.
• Conduct periodic meetings with clients and delivery teams - daily status
updates, service level requirement reviews, continuous improvement, change
control and other informal meetings
• Engage with service management in managing escalation issues with the
customer and provides regular feedback.
• Establish clear communication channels with the customer from a strategic and
operational perspective.
• Help drive innovation into the operations organization through delivery of
excellence in products, process, and execution as well as continuous
improvement in the ITIL maturity of the service delivery function.
• Manage service transition for customers as services are added or removed.
• Work together with Demand Management and other stakeholders to manage
supplier and contribute towards Contract renewal review processes.
• Contribute towards Governance and Risk Management across all areas of
service including service support, solution delivery, system support and
Enterprise IT.
• Engage with systems support to ensure adequate DR infrastructure, production
support and testing performed annually.
• Managed Virtualization Environment using VM Ware ESX 3.x, VM Ware V
Spere 4.x,Virtual Center, VI Client, P2V
• Installation, Configuration, Administration and Trouble shooting of ESX
3.x,Vspere 4.0, Virtual Center, VI Client.
• Creating and Managing Virtual Machines and Templates.
• Creating Clusters for High Availability (HA) and Distributive Resource
Scheduling (DRS)
• Configured Resource Pool, V Motion, Alerts, Alarms, NTP
• Migrate Physical Servers to Virtual Server using VMware Converter (P2V
Converter)
• Migrating of Virtual Machines using V Motion
• Performing Snapshots, Cloning, Cold Migrations and Hot Migrations.
• Creating Templates from VM’s, deploy VM’s from templates and allocate
resources.
• Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk and
Network Utilization) for Security.
• Converting P2V and V2V using VMware Standalone Converter.
• Creating duplicate Virtual Machine’s using cloning technology (hot & cold).
• Migration of Virtual Machines using V-Motion..
• Creating Clusters for High Availability and Dynamic Resource Scheduling.
• Creation of Virtual Switches, Ports and Port groups and setting up Layer 2
Security Policies for Virtual Networks.
• Troubleshooting issues relating to v motion such as compatibility issues with
help of event log.
• Setting up Users and Groups for access to the Virtual Center.
• Moving VM’s from one LUN to another LUN using Storage V-Motion.
• Performance tuning of VMware servers, Virtual sessions and management of
server resources between Virtual Machines.
• Root Cause & System Log Analysis and reporting.
• Organize tasks, events and Configuring alarms. Managing IIS 5.0 / IIS 6.0
Web servers and hosted web sites.
• Planning and configuring new internal & external websites.
• Website content and application release management and creating Virtual
directories.
• Application support for asp, .NET & java based hosted internal & external
websites.
• Deploying .Net based Applications and Java based apps on IIS 6.0
• Troubleshooting .Net application issues hosted on the IIS
• Creating, deploying, renewing and Import & export of the SSL certificates.
• Configuring Site Minder web agent’s clients for authentication.
• Coordination with application development teams for issue troubleshooting.
• Managing F5 load balancer devices -- Policy configurations for new websites.
• Working on web server optimization and performance.
• Provide level 3 support to application issues as per defined SLAs.
• Work with Developers team very closely to throughout life cycle on
engineering applications.
• Analyzing the log files with AWSTATS and log parser tools.
• Replication of content with Site server/ Interwoven/Wansync in the large
web farm.
• Creating and troubleshooting FTP sites and managing large FTP web farm.
• Managing Production Support Hotline -- Support for asp, .NET & java based
applications.
• Acting as liaison between the various business groups and IT groups to
communicate issues and coordinate resolutions to production issues.
• Root cause analysis and fixing the Windows / IIS Web Server Related
issues.
• Tracking and documenting production support issues.
• Resolving NetIQ, Team Quest and Site scope generated alerts.
• Managing Production changes through release process on DEV / IT / QA /
PROD.
• Request For Change -- Production Release process management.
• Working with HP Proliant, Dell and IBM servers and Blade servers, working
with hardware team to add/replace the faulty peripherals, upgrading the
firmware software.
• Building the servers with Altiris images thru HP rILO.
• Deploying package thru CA Unicenter/DSM.
• Migration of shared web farm (consists of 150+ in Dev/QA/Prod) from IIS
5.0 to IIS 6.0.
• Migration of external web farm from IIS 5.0 to IIS 6.0.
• Windows 2003/2008/2012 Servers migration from Teleport to Savvis data
center.
• Migration of Job server (task scheduler) from Windows 2000 to Windows
2003/2008.
• Building domain controllers and installing Linux server.
• Configuring Domain security policies, Local security policies.
• Creating groups, users and assigning share permissions.
• Administration of WSUS servers and deploying patches.
• Analyze system outages, lead root cause investigations and define and
implement process improvements and other long-term solutions.
• Managing the IIS web server and Apache web servers.
• Managing the Linux server (user creation, grant permission, FTP and
Apache).
• Administration of print servers and file servers.
• Installation of Software packages like Web logic, Webshere.
• Antivirus software implementation -- McAfee, Symantec Norton, Dr
Solomon.
• MS Exchange Server 5.5 Administration - Configuring Outlook , Outlook
Express, OWA clients.
NAME OF COMPANY : Acutech Business Solutions
DURATION : Current
DUTIES : SharePoint/CRM Consultant
• Develop the site for the users.
• Creating and managing web parts, page layout and customization of sites.
• Worked as Admin (access rights, uploading videos, adding web parts, document
library, lists etc.)
• Worked as developer (managing site collection, creating pages, coding,
customization of sites etc.)
• Worked as designer and developing workflow using nintex & Visio.
• Implementing dashboard and InfoPath. -Creating and managing workflow, site,
and list using SharePoint designer 2013.
• Integrating external data from SQL server to SharePoint list using external
content type.
• Creating custom web parts and workflow using visual studio 2013
• Implementing BCS service.
• Used PerformancePoint services (PPS) feature for lists and dashboards and
reporting service.
• Creating and managing lists, document libraries, discussion board, surveys, site
collection, restore and backup, dashboard.
• Worked extensively on Microsoft technologies like ASP.NET 3.5.
• -Good experience on SQL Server 2005/2008 database.
• Worked on PowerShell for backup, restore and deployment.
• Creating page layout using .net framework.
• Responsible for creation and tuning of all application, state based, event based,
and performance monitoring.
• Responsible for creation and implementation of monitoring and compliance
procedures.
PERSONAL
I am capable of learning quickly, adopting and can be productive in a short space of
time in a new position. I also take pride in executing responsibilities efficiently and
professionally, to underline the institutional image at all times. I fit in team objectives
and communicate honestly and easily. I take ownership of problems and solutions and I
like to oversee a resolution from start to finish. I enjoy being exposed to new challenges.
REFERENCES
1. Adriano De Melo (ABSA Africa) - 082 6332379 / 011 350 7976
2. Tina de Bruin (Gijima Holdings- Capital Manager) - 0716096815/ 012 675
5088
3. Marius Jordaan (TENOVA – IT Operations Manager - 0827843502 / 011 899
2713
4. Andrew Mpolokeng (ACUTECH- IT Director) - 0836184062 / (011) 315
7392/84 (w)

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CV GODFREY (1)

  • 1. CURRICULUM VITAE OF GOdFREy SIdnEy BLIGnAUT PERSONAL DETAILS FIRST NAME : Godfrey Sidney SURNAME : Blignaut GENDER : Male DATE OF BIRTH : 1987-07-21 I.D NUMBER : 8707215037088 NATIONALITY : South-African LANGUAGE PROFICIENCY Afrikaans (Speak, Read, Write) English (Speak, Read, Write) LICENCE : Code 08 PHYSICAL ADDRESS : Midrand, 13th Road Erand Gardens, Unit 83 1630 CONTACT NUMBER : (011) 885 4025 (h) 074 500 0337 (c) 071 122 8143 (c) (011) 315 7392/84 (w) Blignaut.Godfrey@Gmail.com CRIMINAL OFFENCE : None MARITAL STATUS : Single STATE OF HEALTH : Excellent INTEREST AND HOBBIES : Reading, Music, Computers, People TOTAL IT YEARS EXPERIENCE : 9-10 YEARS
  • 2. EDUCATION QUALIFICATION LAST SCHOOL ATTENDED Oakdale Secondary School HIGHEST GRADE PASSED 12 YEAR : 2006 SUBJECTS : English, Afrikaans, Biology, Geography, Economics, Mathematics TERTIARY EDUCATION CERTIFIED IN : A+ Computer Engineering (COMPTIA) CERTIFIED IN : Network+ (COMPTIA) CERTIFIED IN : PC Architecture, Lenovo Training CERTIFIED IN : MCP in Installing, Configuring, and Administering Microsoft Windows XP Professional. CERTIFIED IN : Implementing, Managing, and Maintaining a Microsoft Window’s Server 2003 Network Infrastructure. CERTIFIED IN : MCTS in Exchange Server 2007, Configuring . CERTIFIED IN : Planning, Implementing, and Maintaining a Microsoft Server 2003 Active Directory Infrastructure. CERTIFIED IN : MCTS Administering and Deploying System Center 2012 Configuration Manager CERTIFIED IN : Designing a Microsoft Window’s Server 2003 Active Directory and Network Infrastructure. CERTIFIED IN : Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. CERTIFIED IN : Core Solutions of Microsoft SharePoint Server 2013 CERTIFIED IN : Advanced solutions of Microsoft SharePoint Server 2013
  • 3. CERTIFIED IN : Microsoft Dynamics CRM 2013 Applications CERTIFIED IN : Microsoft Dynamics CRM 2013 Deployment CERTIFIED IN : Microsoft Dynamics CRM 2013 Customization and Configuration CERTIFIED IN : MCSE 2003, one more to go to be completed. CERTIFIED IN : ITIL FOUNDATION V3 COURSE COMPLETED : ITIL FOUNDATION V3 COURSE COMPLETED : SERVICE DESK AND SUPPORT MANAGER EMPLOYMENT HISTORY NAME OF COMPANY : NATIONWIDE AIRLINES DURATION : 2007 – 2009 DUTIES : IT Technician • Resolved any TCP/IP issues with network connectivity and ensured that the resources are shared (Printer and Scanner). • Setup and configured the ADSL Router and shared the internet resource over the network. • Setting up users PC’s loading operating Systems. • Installing Windows, XP and Window’s 7 • Trouble shooting network connectivity and replacing network cables. • Unlocking and resetting user’s accounts on Active directory and trouble shooting • Network printers. Fixing computers such as Installation, building, repairing, • Configuration, trouble shooting, optimizing, Diagnosing and preventive maintenance in the context of the field service. NAME OF COMPANY :GIJIMA AST /ABSA DURATION : 2009-2012 DUTIES Service Desk Team Leader
  • 4. • Responsible for TCP/IP setup, internet connectivity and cabling setup. Creation of email accounts on the domain and troubleshooting. • Resolved any TCP/IP issues with network connectivity and ensured that the resources are shared (Printer and Scanner). • Perform network improvements, upgrades and repairs against approved changes. Monitor and manage the network and security infrastructure. • Ensure that user profiles in Active Directory are kept updated and that all permission levels are correct • Designed the network, design and setup of LAN cabling, setup Windows 2003/2008 Server, Created User on the active directory, designed and implemented security policy, setup and configured the ADSL Router and shared the internet resource over the network, shared the printer resource to all users on the active directory, trouble shooting of internet connectivity, LAN connectivity and LAN cabling. • Server Maintenance and Active Directory Configuration with Server 2003/2008 and Domain Workstations. • Networking and Cabling, ADSL Routing, Wireless Routing and Access Points. • Setup and Maintaining Exchange Server 2003/2008 on Server and Workstations. • Setting up user’s PC’s loading operating systems, installing Windows,XP and Window’s 7 • Trouble shooting network connectivity and replacing network cables. • Installing and configured Forefront Anti-virus Suite. • Unlocking and resetting user’s account on Active directory and trouble shooting. • Network printers. Fixing computers such as: Installation, building, repairing, configuring, • Trouble shooting, optimizing, diagnosing and preventive maintenance in the context of the field service, • Setting up user’s email Accounts, removing PST’s and replacing them. Configuring emails accounts, Imex, Server and Midbase problems. • Create a new user account with Domain Admin Credentials • Protect the default Administrator account • Secure the guest list • Strengthen security on service administration Accounts and groups • Administrative groups that are automatically created in the Built-in container. • Administrative groups that are automatically created in the Users container. • Also any group that you later create and either place in another group that has administrative privileges or directly assign administrative privileges, also create VRAS database accounts and create 3G accounts for new clients. • Supporting front arena users all over South-Africa, make sure the user can log in successfully on front arena, reset passwords on front arena. Install the updated software prime 4.3 • Maintenance and reconfiguring of front arena Systems.
  • 5. • Currently working on front arena workstations Server’s and many more on front • Arena. • Supporting in country, with BBM and NBC Server’s • Baro support • Supporting the Fusion migration from ABSA/Barclay’s • Support Barclay’s client’s with all Application, Mail Migration, printer setup and making sure the all users are happy. • Installing and configuring Reuters • Installing and configuring Bloomberg and Trading systems • Helping with the UK Fusion build migration • Updating the asset list on Remedy 6.0 or 7 • Logging calls, resolved and Incidents on Remedy TSD. • Resolving and manage high calls volume on Remedy. • Following up on IT Equipment and purchase orders on Remedy NAME OF COMPANY : Tenova DURATION : 2012-2014 DUTIES : Service Delivery Lead/IT Manager • Develop the site for the users. • Creating and managing web parts, page layout and customization of sites. • Worked as Admin (access rights, uploading videos, adding web parts, document library, lists etc.) • Worked as developer (managing site collection, creating pages, coding, customization of sites etc.) • Worked as designer and developing workflow using nintex & Visio. • Implementing dashboard and InfoPath. -Creating and managing workflow, site, and list using SharePoint designer 2010. • Integrating external data from SQL server to SharePoint list using external content type. • Creating custom web parts and workflow using visual studio 2010 • Implementing BCS service. • Used PerformancePoint services (PPS) feature for lists and dashboards and reporting service. • Creating and managing lists, document libraries, discussion board, surveys, site collection, restore and backup, dashboard. • Worked extensively on Microsoft technologies like ASP.NET 3.5. • Good experience on SQL Server 2005/2008/2012 database. • Worked on PowerShell for backup, restore and deployment. • Creating page layout using .net framework. • Responsible for creation and tuning of all application, state based, event based, and performance monitoring.
  • 6. • Responsible for creation and implementation of monitoring and compliance procedures. • Keep register of all equipment, registration certificates and licenses. • Responsible for TCP/IP setup, internet connectivity and cabling setup. Creation of email accounts on the domain and troubleshooting. • Resolved any TCP/IP issues with network connectivity and ensured that the resources are shared (Printer and Scanner). • IT Morning Procedures on all Servers 2003/2008/2012 • Train users on the use of existing and new technology • Backup tapes replaced • Manage the first line support team. • Install and configuration of Dameware • Helping User’s remotely with Dameware • UPS Configuration • Manage all services desk call and resolve them successfully • Network printers. Fixing computers such as Installation, building, repairing, • Configuration, trouble shooting, optimizing, Diagnosing and preventive maintenance in the context of the field service. • Relocate to different sites and install Server’s • Create User accounts on AD and relocate them to the Correct OU. • Setup and configured the ADSL Router and shared the internet resource over the network. • Help Desk and Support with follow-up on all calls logged • Actively Manage the Service Desk, based on ITIL V3. • Adding value to our customers with high driver Service Excellence. • Produce IT Statistics reports ( printer readings, helpdesk calls, Server updates • Order of Hardware, Software, data points, PowerPoint’s and many more. • Relocate users and equipment to be moved. • Server Maintenance and Active Directory Configuration with Server 2003/2008/2012 and Domain Workstations. • Networking and Cabling, ADSL Routing, Wireless Routing and Access Points. • Setup and Maintaining Exchange Server 2003,2010 and 2013 on Server and Workstations. • Setting up user’s PC’s loading operating systems, installing Windows XP,Vista and Window’s 7 • Trouble shooting network connectivity and replacing network cables. • Unlocking and resetting user’s account on Active directory and trouble shooting. • Network printers. Fixing computers such as: Installation, building, repairing, configuring, • Monitoring Event logs, Disk space and backup’s on all server’s
  • 7. • Responsible for TCP/IP setup, internet connectivity and cabling setup. Creation of email accounts on the domain and troubleshooting. • Resolved any TCP/IP issues with network connectivity and ensured that the resources are shared (Printer and Scanner). • Perform network improvements, upgrades and repairs against approved changes. Monitor and manage the network and security infrastructure. • Ensure that user profiles in Active Directory are kept updated and that all permission levels are correct. • Setting install and configured Window’s 7 workstations and Laptops • Manage IT assets and project documents. • Work around in the ITIL Foundation Area. • Ensure operations adhere to corporate IT policies and procedures • Install MS Office 2010 with configuration. • Unlocking and resetting user’s account on Active directory and trouble shooting. • Updating the asset management on SysAid Service desk. • Logging calls, resolved and Incidents logs on SysAid Service desk. • Resolving and manage high calls volume on SysAid Service desk. • Following up on IT Equipment and purchase order on Remedy • Installed and configured McAfee 8.7 Virus Scan and Antispyware. • Setup Wi-Fi access point with wireless access connections • Install configuration and doing support of Tekla 18 on local and network systems. • Install, configuration and supporting of the Engineer clients, on AutoCAD 2010-,2012,2013 on local and network licenses agreement • Install, configuration and supporting of Inventor Suite 2011,2012 and 2013 • On a 6 year Engineering and supporting project based in Kusile/Eskom PowerStation with all IT service delivery • Goes to business manager meetings to discuss errors on the service desk and business side. • Do IT Asset update and Engineering license agreements. • Focus on service quality, customer satisfaction and productivity. • Building skills, project planning, time management in the Kusile/Eskom project. • Establish and maintain relationships and partnerships with internal and external providers. • Provide accurate management information to all relevant stakeholders through effective reporting and knowledge management. This includes conducting customer, servicing reviews (e.g. SLA, penalties) and tracking derived measures and activities. • Define and thus implement governance and a service delivery framework in line with Service Delivery Management standards and processes as well as ensuring Best Practice in the area of responsibility.
  • 8. • Planning and controlling the service provision, commissioning internal and external suppliers and ensuring appropriate capacity management to fulfill the KPI’s at contractual level, including transition and implementation of projects. • Management of the agreed invoicing as per the MSA budget, including growth of revenue and GP aligned with the MSA and associated agreements. • Coordinate resources in order to ensure delivery to clients in support of operational objectives and implementation of quality interventions aligned with • Designed the network, design and setup of LAN cabling, setup Windows 2003/2008 Server, Created User on the active directory, designed and implemented security. • Maintain, accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and UPS’s. • Accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion. • Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate. • Manage the distribution and retention of data on various storage devices. • Undertake a regular service program, including support of operating systems. • Installing approved software and hardware connecting users to networks and providing initial training. • Facilitate all cabling needed with an approved cabling company. • Ensuring users efficient and effective utilization of applications and equipment • Establish and control systems access and security • Monitor systems in order to optimize performance and to initiate recovery action after system failures • Assist the customer concerning replacement of outdated equipment and software • Prepare site monthly reports. • Ensure that the site at all times complies with customers audit as well as group standards. • Discover and organize resources. • Manage the Configuration Manager client. • Manage inventory and software metering. • Query and report data. • Manage software deployments by using packages and programs. • Create and deploy applications. • Manage application deployment. • Deploy and manage software updates. • Implement System Center 2012 Endpoint Protection. • Deploy operating systems by using System Center 2012 Configuration Manager. • Manage Compliance Settings on devices. • Define and maintain IT services catalogue • Lead the design of IT services covering customer requirements, contractual
  • 9. agreements, and service architecture and service management. • Contribute towards defining Service Level Agreements with Business Units • Define and manage service level agreements with Suppliers • Define and manage Operational Level Agreement with internal IT Stakeholders • Oversee the collaboration of all IT teams towards service delivery and continuously improve the quality of the Service Model and inter-working of the Business, IT teams, including external outsourcing and suppliers to ensure a seamless end-to-end delivery of service for internal clients. • Engage with systems support and service management to provide IT operational reporting (services, applications, system performance and trends) • Support IT Strategy Execution by ensuring that agreed Service Levels are maintained • Act as the customer’s primary contact point for service delivery issues & questions • Develop long term client relationships; manage client satisfaction and perception. • Coordinate all levels of customer satisfaction: develop and implement quarterly customer surveys; conduct strategic customer satisfaction interviews. Develop and deliver regular reports on performance to Customer and Senior stakeholders. • Conduct periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings • Engage with service management in managing escalation issues with the customer and provides regular feedback. • Establish clear communication channels with the customer from a strategic and operational perspective. • Help drive innovation into the operations organization through delivery of excellence in products, process, and execution as well as continuous improvement in the ITIL maturity of the service delivery function. • Manage service transition for customers as services are added or removed. • Work together with Demand Management and other stakeholders to manage supplier and contribute towards Contract renewal review processes. • Contribute towards Governance and Risk Management across all areas of service including service support, solution delivery, system support and Enterprise IT. • Engage with systems support to ensure adequate DR infrastructure, production support and testing performed annually. • Managed Virtualization Environment using VM Ware ESX 3.x, VM Ware V Spere 4.x,Virtual Center, VI Client, P2V • Installation, Configuration, Administration and Trouble shooting of ESX 3.x,Vspere 4.0, Virtual Center, VI Client.
  • 10. • Creating and Managing Virtual Machines and Templates. • Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS) • Configured Resource Pool, V Motion, Alerts, Alarms, NTP • Migrate Physical Servers to Virtual Server using VMware Converter (P2V Converter) • Migrating of Virtual Machines using V Motion • Performing Snapshots, Cloning, Cold Migrations and Hot Migrations. • Creating Templates from VM’s, deploy VM’s from templates and allocate resources. • Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk and Network Utilization) for Security. • Converting P2V and V2V using VMware Standalone Converter. • Creating duplicate Virtual Machine’s using cloning technology (hot & cold). • Migration of Virtual Machines using V-Motion.. • Creating Clusters for High Availability and Dynamic Resource Scheduling. • Creation of Virtual Switches, Ports and Port groups and setting up Layer 2 Security Policies for Virtual Networks. • Troubleshooting issues relating to v motion such as compatibility issues with help of event log. • Setting up Users and Groups for access to the Virtual Center. • Moving VM’s from one LUN to another LUN using Storage V-Motion. • Performance tuning of VMware servers, Virtual sessions and management of server resources between Virtual Machines. • Root Cause & System Log Analysis and reporting.
  • 11. • Organize tasks, events and Configuring alarms. Managing IIS 5.0 / IIS 6.0 Web servers and hosted web sites. • Planning and configuring new internal & external websites. • Website content and application release management and creating Virtual directories. • Application support for asp, .NET & java based hosted internal & external websites. • Deploying .Net based Applications and Java based apps on IIS 6.0 • Troubleshooting .Net application issues hosted on the IIS • Creating, deploying, renewing and Import & export of the SSL certificates. • Configuring Site Minder web agent’s clients for authentication. • Coordination with application development teams for issue troubleshooting. • Managing F5 load balancer devices -- Policy configurations for new websites. • Working on web server optimization and performance. • Provide level 3 support to application issues as per defined SLAs. • Work with Developers team very closely to throughout life cycle on engineering applications. • Analyzing the log files with AWSTATS and log parser tools. • Replication of content with Site server/ Interwoven/Wansync in the large web farm. • Creating and troubleshooting FTP sites and managing large FTP web farm. • Managing Production Support Hotline -- Support for asp, .NET & java based applications. • Acting as liaison between the various business groups and IT groups to communicate issues and coordinate resolutions to production issues. • Root cause analysis and fixing the Windows / IIS Web Server Related issues. • Tracking and documenting production support issues. • Resolving NetIQ, Team Quest and Site scope generated alerts. • Managing Production changes through release process on DEV / IT / QA / PROD. • Request For Change -- Production Release process management. • Working with HP Proliant, Dell and IBM servers and Blade servers, working with hardware team to add/replace the faulty peripherals, upgrading the firmware software. • Building the servers with Altiris images thru HP rILO. • Deploying package thru CA Unicenter/DSM. • Migration of shared web farm (consists of 150+ in Dev/QA/Prod) from IIS 5.0 to IIS 6.0. • Migration of external web farm from IIS 5.0 to IIS 6.0. • Windows 2003/2008/2012 Servers migration from Teleport to Savvis data center. • Migration of Job server (task scheduler) from Windows 2000 to Windows 2003/2008. • Building domain controllers and installing Linux server. • Configuring Domain security policies, Local security policies. • Creating groups, users and assigning share permissions. • Administration of WSUS servers and deploying patches. • Analyze system outages, lead root cause investigations and define and implement process improvements and other long-term solutions. • Managing the IIS web server and Apache web servers.
  • 12. • Managing the Linux server (user creation, grant permission, FTP and Apache). • Administration of print servers and file servers. • Installation of Software packages like Web logic, Webshere. • Antivirus software implementation -- McAfee, Symantec Norton, Dr Solomon. • MS Exchange Server 5.5 Administration - Configuring Outlook , Outlook Express, OWA clients. NAME OF COMPANY : Acutech Business Solutions DURATION : Current DUTIES : SharePoint/CRM Consultant • Develop the site for the users. • Creating and managing web parts, page layout and customization of sites. • Worked as Admin (access rights, uploading videos, adding web parts, document library, lists etc.) • Worked as developer (managing site collection, creating pages, coding, customization of sites etc.) • Worked as designer and developing workflow using nintex & Visio. • Implementing dashboard and InfoPath. -Creating and managing workflow, site, and list using SharePoint designer 2013. • Integrating external data from SQL server to SharePoint list using external content type. • Creating custom web parts and workflow using visual studio 2013 • Implementing BCS service. • Used PerformancePoint services (PPS) feature for lists and dashboards and reporting service.
  • 13. • Creating and managing lists, document libraries, discussion board, surveys, site collection, restore and backup, dashboard. • Worked extensively on Microsoft technologies like ASP.NET 3.5. • -Good experience on SQL Server 2005/2008 database. • Worked on PowerShell for backup, restore and deployment. • Creating page layout using .net framework. • Responsible for creation and tuning of all application, state based, event based, and performance monitoring. • Responsible for creation and implementation of monitoring and compliance procedures. PERSONAL I am capable of learning quickly, adopting and can be productive in a short space of time in a new position. I also take pride in executing responsibilities efficiently and professionally, to underline the institutional image at all times. I fit in team objectives and communicate honestly and easily. I take ownership of problems and solutions and I like to oversee a resolution from start to finish. I enjoy being exposed to new challenges. REFERENCES 1. Adriano De Melo (ABSA Africa) - 082 6332379 / 011 350 7976 2. Tina de Bruin (Gijima Holdings- Capital Manager) - 0716096815/ 012 675 5088 3. Marius Jordaan (TENOVA – IT Operations Manager - 0827843502 / 011 899 2713
  • 14. 4. Andrew Mpolokeng (ACUTECH- IT Director) - 0836184062 / (011) 315 7392/84 (w)