Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a multi-channel contact center with a capacity of 550 workstations in Belize in January of 2014. The Belize City location was established to handle inbound customer service and sales support calls primarily in English that originate in the United States.
Golden Gate BPO’s expansion into Belize came via an operating partnership with Transparent BPO. The group entered the region in 2009, spent the last several years assembling the finest management team, enhancing operational best practices and then constructing a new state-of-the-art Contact Center facility, all of which have set the standard in Belize.