1. Commercial in Confidence 1
Enterprise Security Services
Managed Anti-Virus Service
Managed risk of viruses and spyware across your organisation
Overview
As companies become increasingly dependent
upon information technology to conduct business
operations, it is imperative that they take steps to
protect these assets. If these systems and
networks are not properly secured and
managed, they can expose the organisation to
significant damage, including financial losses,
liability costs and erosion of customer
confidence.
One of the most common areas where
organisations experience this impact is at the
desktop and server levels with Viruses and
Spyware. In 2004 99% of business
experienced outbreaks of viruses (Source:
ICSA).
Total losses for organisations across the world in
2004 related to security were in excess of
USD$141 million. At number 1, USD$55
million, were virus infections. (Source: CSI/FBI)
During Jul to Dec 2004, 7360 new viruses and
worms were detected, an increase of 64% on
the previous 6 months, and a 300% increase over
the same period the previous year. (Source:
Symantec Internet Security Threat Report VII)
Unfortunately the time to detect and respond to
such outbreaks is greater than most organisations
can manage. Infections do occur and are
spreading quicker. Figure 1 highlights the time
to detect and respond has been reduced from
months to now minutes in recent times.
Figure 1 - Infection vs. response times
With Symantec’s Anti-Virus Service (SAS), your
organization can gain control of this business risk.
By combining Symantec people, process, and
technology, your business receives the assurance
it needs. With over 4,000 engagements
worldwide every year, Symantec understand the
issues customers face and the best method to
manage them.
Key Benefits
The key benefits to your organisation are:
Reduce operational costs – Lower cost than
companies can provide internally.
Reduce organisational down time –
Proactive management to reduce and eliminate
virus outbreaks.
All year round protection – 24 hours a day,
365 days a year the service monitors and
protects your business.
Guaranteed service – Backed by Symantec
Service Level Agreements (SLA).
Predictable cost model – Fixed fee per
month service based on the number of users
with no capital costs.
Complete visibility – With direct access to
management analysis and reporting tools,
clients can view status and important statistical
information from anywhere.
Key Features
Key features of the Symantec Compliance
Management service are:
Complete coverage – Coverage across all
your mobile, desktop and server environments.
Vendor independent – Manage Symantec,
heterogeneous, or other major vendor
products.
24 hour incident response capability –
The service is monitored on a 24 hour, 365
day basis with a team ready to respond and
manage issues.
Management Dashboard – A secure
management portal to view status of service.
Reporting – Regular reporting to
management on service metrics and security
statistics.
Service desk integration – Automatic
ticketing integration with Peregrine and
Remedy service desks.
Fixed contracts – Fixed price agreements
based on 3, 4 and 5 year periods.

2. Commercial in Confidence 2
Enterprise Security Services
Managed Anti-Virus Service
Managed risk of viruses and spyware across your organisation
Our Approach
As the approach is not product driven, Symantec
take a methodical process oriented approach to
ensure success. This involves:
An analysis of the customer’s current network
and internal processes.
Establishment of a transition plan for moving
to the new service.
Design, build, test and transition to the
service.
Perform reporting, maintenance, monitoring
and incident response services ongoing.
To achieving this in a cost effective manner,
Symantec:
Establishes automated processes and
capability through world leading technology.
Utilises the best industry experts to rapidly
and efficiently manage the service.
Symantec ensures this approach is globally
consistent and repeatable with a quality outcome
by:
Using Symantec tried and tested practices
integrated into your business processes.
Establishment of automated workflow to
manage programs of work.
Simply put, all year round Symantec utilise best of
breed technology, expert people and proven
processes to establish an integrated management
practice. This approach can be demonstrated by
Figure 2.
Figure 2 - Symantec's approach
Symantec establishes and maintains three
important activities around this service:
1. 24 by 7 monitoring and incident
response – Automated services track and
notify our incident response teams of potential
and actual issues.
2. On-demand management reporting –
Baseline and risk snap shot reporting for
operational and executive management.
3. Workflow management – Automated
remediation and activity tracking integrated
into major helpdesk ticketing systems (e.g.:
Peregrine, Remedy etc).
These activities are delivered by expert staff
trained and experienced in security risk
management to ensure relevance to your business.
About Symantec
Symantec is the global leader in information
security providing services designed to help mid-
sized businesses and large enterprises secure and
manage their IT infrastructure.
Symantec Australia Head Quarters
Riverside Corporate Park
Level 2, 1 Julius Avenue
North Ryde NSW 2113
More Information
Contact your local KAZ Account Manager for more
information or call:
New South Wales – (02) 8263 2900
Victoria – (03) 9236 6000
South Australia – (08) 8379 0466
Western Australia – (08) 9223 7900
Queensland – (07) 3887 2232
ACT – (02) 6247 7677