The document discusses company culture and its importance. It defines culture as the beliefs, customs and behaviors of a group. Company culture specifically refers to the daily assumptions, beliefs and behaviors (A&B) of employees in pursuit of company goals (C). A strong culture provides alignment, stability and trust which can positively impact business results. The document recommends identifying core values through a worksheet, looking for elements of high performing teams like accountability and trust, and establishing best practices like integrating values into performance evaluations and making culture a daily habit.

1. CULTURE
Brian Chesky Alfred Lin
hosted by Sam Altman, Y Combinator
Stanford CS183B

2. WHAT YOU’LL GET FROM TODAY
What is culture?
Why does it matter?
Core Value Work Sheet
Elements of high performing teams
Some best practices for culture

3. WHAT IS CULTURE?
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!
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The beliefs, customs, arts, etc., of a particular society, group,
place, or time
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A particular society that has its own beliefs, ways of life, art, etc.
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A way of thinking, behaving, or working that exists in a place or
organization (such as a business)

4. WHAT IS COMPANY CULTURE?
Everyday (A) and (B) of each member of the
team in pursuit of our company (C) .
!

5. WHAT IS COMPANY CULTURE?
Everyday (A) and (B) of each member of the
team in pursuit of our company (C) .
!
(A) = assumptions, beliefs, values, core values
(B) = behaviors, actions
(C) = goals, bhag (big hairy audacious goal), mission.

6. Your beliefs become your thoughts. Your thoughts become
your words. Your words become your actions. Your actions
become your habits. Your habits become your values. Your
values become your destiny.”
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- Mahatma Ghandi
“

7. WHY DOES IT MATTER?
First Principles
Alignment
Stability
Trust
Exclusion
Retention

8. Results
Accountability
Commitment
Conflict
Trust Best Companies to Work For
WHY DOES IT MATTER?
0
3
6
9
12
S&P 500 Rusell 3000 Fortune 100
Comparative Stock Market Performance (1997-2003)
6.04% 6.41%
11.08%
Source: Great Places to Work Institute

9. CORE VALUE WORKSHEET
1) As the leader, what personal values are most important to you?
2) What are the most important values for business success?
3) What values will you look for in employees?
4) What could never be tolerated? (consider the opposite as
values)
5) Remember to incorporate your mission into your core value
uniquely tied to your missioncredible

10. CORE VALUE WORKSHEET
honesty
teamwork
integrity
service

11. Results
Accountability
Commitment
Conflict
Trust
Patrick Lencioni,The Five Dysfunctions of aTeam
ELEMENTS OF HIGH PERFORMING TEAMS

12. SOME BEST PRACTICES FOR CULTURE
1) Incorporate your mission to your values
2) Performance = think harder, deeper, longer about values
3) Interview for culture fit
4) Evaluate performance on culture as well
5) Make it a daily habit

13. What is culture
Why does it matter
Core Value Worksheet
Elements of high performing teams
Some best practices for culture
WHAT YOU’LL GET FROM TODAY