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'Did He Really Say That?" effective component communication

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'Did He Really Say That?" effective component communication

  1. 1. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. ““Did he really say that”?Did he really say that”? The simple art of component communication .
  2. 2. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. What my parents said… • Go on, give your uncle a hug! No one said you need to love each other but, • You need to acknowledge each other. • Consider each others feelings and need What it means in to our component
  3. 3. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. • I’m only going to tell you once! • Ask why and be willing to learn. • Listen to your customer and act. • Understand the risks and purpose. • Once the decision is made don’t fight it, be the ally and work as one! What my parents said… What it means in to our component
  4. 4. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. • I hope your room is clean when we get back! • Our clients expect more from us than what we sometimes think. • Realise that what may be important to them, may not be to us What my parents said… What it means in to our component Keep your house in order, you are being assessed daily!
  5. 5. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. • Make sure you clean your shoes before you come into the house • Know your client and local culture. • Be informed, understand the rules. • We must respect our clients “space”. What my parents said… What it means in to our component
  6. 6. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. • Make sure your pocket money lasts you to the end of the week! • Understand you capital • Invest it wisely ( ROI) • Budget your spend - so you don’t run out! What my parents said… What it means in to our component
  7. 7. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. • What! You need more money? What for and where did you spend it? • Understand you capital and don’t over commit • Adjust your budget with a sound understanding of where your money went. • If you need a loan (more money) adjust your outlooks and make sure you have a sound business case What my parents said… What it means in to our component
  8. 8. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. Questioning Is a Key SkillQuestioning Is a Key Skill We all know that success in projects depends on using a structured framework but, • Asking questions effectively so your goals, deliverables and deadlines are not misunderstood is critical to a successful project outcome.
  9. 9. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. To be effective we mustTo be effective we must Understand…Understand… • Why we are asking the question • Any assumptions made • How to choose words carefully • Where we are likely to get the best and most complete answers
  10. 10. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. StepsSteps –Closed Questions –Open Questions –Questioning to the Void –Handling Answers
  11. 11. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. ClosedClosed QuestionsQuestions Questions that determine the possible answers by the way they are asked • To check answers or show that you understand them • Start with “Do, Have, Will, Can, Are, Is…” • Be ready for a long answer even though you expect a short one
  12. 12. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. Open QuestionsOpen Questions Questions that invite unrestricted answers in phrases or sentences • Used to gather or clarify new information • They start with “What, Where, When, How, Who, Why…” • Listen for many different possible answers
  13. 13. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. Questioning to the VoidQuestioning to the Void Re-asking a question to get the most specific answer • To make concerns specific and easier to work on • Turnaround questions – Re-ask the question based on the answer – Look for the most specific answer • “What else…” questions – Re-ask the question in the same form – Look for the most complete answer • The “void” is when we stop making progress
  14. 14. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. What else? Where’s the void?What else? Where’s the void? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ???? ?? ?????? “What else ? Questions get us the COMPLETE picture Questioning to the “Void” gets more accurate information
  15. 15. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. Handling AnswersHandling Answers Receiving and assessing information given to you by others • To make sure you can use the information you get • After you ask a question: – Listen (clarify if necessary) – Acknowledge – Confirm – Record • If the answer does not match the question, acknowledge and ask again • If the answer is confusing, doubtful, incomplete, or too general, use turnaround or clarifying questions • Acknowledge and provide feedback
  16. 16. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. SummarySummary • What my parents tought me • Open Questions • Closed Questions • Questioning to the Void • Handling Answers
  17. 17. This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI. Questions?

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