A brief high level overview of workshop delivery and 2 techniques that can be used 1 for process mapping and 1 for requirements gathering.

1. Analysis Workshop Overview
30th May 2012

2. What will be covered?
• Planning a workshop
• Know your audience
• Knowing when to step in
• Questioning techniques
• Why ask why?
• Requirements gathering workshops
• Process efficiency workshops
• What’s stopping us?
Please feel free to ask questions throughout this session

3. Planning a workshop
• Who / Location / Arrangements / equipment?
– Ensure you visit the room before the session
– If you are unable to visit (due to location) ask someone what the room is like
• Ask questions like; how big is it, what is in the room i.e. chairs, table/s, is there a projector, etc.
• The fundamentals
– Agenda (creation / distribution)
– Time Keeping (who / how)
– Scribe (who / how)
• Setting up the room
– Desired Outcome
– Risks / Issues
– Car park
On the day the room is your most helpful tool to keep control and
direction of the workshop!

4. Know your attendees
• Who are they?
– What job do they do?
– What is there role in the project?
– What’s their background?
• What do they want from the workshop?
– Ask yourself what do they know?
– What do they want to know?
– What is their understanding?
– Do they need anything to read prior?
• What do you want?
– Why are you running the workshop?
– What do you want to achieve?
– What interaction do you require?
The Right People = The Right Output

5. Knowing when to step in
• Debate can be helpful but can also take up valuable time
• Capture and move on
– Collation of risks and issues
• Referring back to move on
– You capture for a reason
Move Forward by Referring Back

6. Questioning techniques
There are 2 key techniques I have found to be effective over the years I
have
facilitated workshops.
• The 5 Whys?
– Why, why, why, why, why
– Discover the root cause
• Open Questions
– Open questions begin with such as: what, why, how, describe
– The participates will give you opinions and feelings.

7. Why ask why?

8. Requirements gathering workshop
• Standard brainstorming
• Negative brainstorming (also known as reverse brainstorming)
– Rather than thinking of the solution think of what could or does go wrong. Then
ask the question how can we solve it.
• Affinity Diagram
– A process of grouping requirements
It’s what post-it’s were made for!!!

9. Process efficiency workshops
• Document “As Is” prior to session
– The current process being utilised
• Review the “As Is” process
• Defining “To Be” Process during the workshop
– The improved process that will be deployed
• Understanding what is required to move to the “To Be”

10. What’s stopping us? – Practical Session
• Negative brainstorm
– Grab those post-it’s!!
• Produce an affinity diagram
– On your feet and interact!
• Propose solutions
– Turn those negatives into positives!