MY
WORK
EXPERIENCES
HANSA HUSSAIN

ANT MARKETING:
SARS-COV-2 TEST & TRACE
TELEPHONE OPERATIVE

SKILLS:
• A thorough grasp of the need of patient confidentiality, as well as the
capacity to conduct case interviews with care in order to safeguard
confidentiality and undertake contact tracing without revealing the
patient's name (case).
• Having the knowledge and ability to explain the medical terms associated
with COVID-19, as well as the principles of exposure, infection, infectious
period, potentially infectious interactions, disease symptoms, pre-
symptomatic and asymptomatic infection, types of testing used to
diagnose infection, and available prevention and control interventions.
• Strong and tactful interpersonal skills, cultural awareness, language and
interviewing abilities, and the ability to create and retain trust with
clients and contacts.
• Basic skills of crisis counselling abilities and the competence to effectively
send individuals for additional care, if necessary.

• Capability to collect basic standardized surveillance data in
accordance with protocols.
• Knowing when to refer people or situations to medical, social,
or supervisory resources.
• Adaptability in discovering and connecting with clients and
connections who may be difficult to reach or unwilling to
engage in conversation.
• Ability to assist clients and contacts in identifying any social
support requirements they may have during self-isolation/self-
quarantine
• Understanding when it is required to use public health legal
authorities and how to notify the relevant public health officer
for authorization.

TELEPERFORMANCE:
HMPO TELEPHONE
OPERATIVE

SKILLS:
• Verbal communication skills and active listening skills
• Ability to be diligent and pay attention to detail
• Ability to collaborate with others in a team
• Be sensitive, understanding and patient
• Remain calm in stressful situations
• Ability to accept criticism and work well under pressure
• Have a great knowledge of computers and ability to use major software competently
• Respond to customer calls, emails, and web chat inquiries
• Ability to deal with complaints and advise on products and services
• Ability to provide counselling, welfare and benefits advice, as well as, legal information
or help with jobs/careers
• Update customers/clients records on computer databases

What Do I
Want To
Do Next?