Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
1
Aims and Objectives for 
session 
 Identify ways to communicate with others 
 Explain, why communication is important in...
Starter Activity – Write answers 
on the classroom white board 
How many ways can you 
communicate with others?
Why is communication important 
in a Health Care setting? 
Board Blast as a table
Why is communication important 
in a Health Care setting? 
 Interpersonal development 
 Develops positive professional 
...
Individual Reflection 
 Counting up in your head as an 
individual, how many people do you 
think you have spoken to alre...
What are the three main forms of 
communcation? 
 Verbal 
 Non verbal 
 Alternative 
Move around the room and give 
exa...
Blind Shapes 
Hospital workers need to be able to communicate 
effectively with each other, particularly when 
delegating ...
Blind Shapes 
Reflect on your communication used 
 Did everyone within your team join in 
with the task? 
 Were you able...
Key Terms to remember 
 Communication – the exchange of 
information between people 
 Context – the circumstances and 
s...
Verbal and Non-Verbal sorting 
Effective Verbal 
Communication Involves 
Effective Non-Verbal 
Communication Involves 
Mak...
Verbal Communcation 
Verbal communcation uses words to 
present ideas, thoughts and feelings. 
Good verbal communcation is...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
2
Aims and Objectives for 
session 
 Outline percentages of verbal and nonverbal 
communication used 
 Identify the four c...
Starter Activity – Discuss as a 
group 
What do you think the percentages are?
Context of communication and 
their benefits 
 1-2-1 
 Group Discussion 
 Formal 
 Informal
Formal and Informal 
https://www.youtube.com/watch?v=sdDBY2-Wmis 
Please write a formal letter and an informal email
Body Language Includes…. 
 Posture 
 Facial Expression 
 Eye Contact 
 Appropriate use of touch 
 Personal space 
 G...
Showing Emotions 
 Use the laminated blank faces, that 
show the following emotions: 
1. Worried 
2. Bored 
3. Surprised ...
Personal space 
 Pair up with someone in the group 
 Stand face to face at arm’s length 
 Maintain eye contact 
 Take ...
Space Zone 
Who would be in these zones?
Gestures 
Please fill in the hand-out with what you 
believe the gestures mean 
https://www.youtube.com/watch?v=UTE0G9amZN...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
3
Aims and Objectives for 
session 
 Identify key elements of effective 
communication 
 Consider a variety of communicati...
Starter - Follow Instructions 
Please read all of the instructions before doing anything, you are allowed 10 
minutes to c...
Did you follow the 
instructions? 
If you have followed the instructions 
correctly, you should only have your 
name on th...
Communication cycle 
Draw this images and make notes form 
the information on the following slide.
Effective communication 
Key elements needed are as follows: 
 sender – the person starting the communication 
 message ...
Silent Whispers 
 Line up all facing the same way 
 Student at the end of the line, read the 
statement on the paper sho...
Clear speech 
Speaking clearly is essential, 
particularly when working with service 
users who may have difficulties when...
Give instructions 
Using the speech marks, create some 
clear handover instructions to give to a 
colleague about a servic...
What effects can these issues 
have on communcation? 
 What words are often not pronounced 
correctly by young people? 
...
Newspaper Construction 
Hospital workers can't always verbally communicate exactly 
what they are thinking, this activity ...
Newspaper Construction 
 Reflect on your teamwork skills? 
 How with the skills you have gained 
support you in your car...
Non Verbal Case Study - 
John 
What are the non-verbal 
signs that John might be 
depressed? 
 John’s ability to 
commun...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
4
Aims and Objectives for 
session 
 Justify how information can be hard to 
read, if not written correctly 
 Explain what...
Can you change this into a 
correct a English sentence 
Dnt b lk tht m8 
C%l c u l8er 
I knw u wld rather spk 2 evr1 lk...
Changing articles 
Find a recent news article on the internet 
relating to health care, please convert the 
article into t...
What technology do you use 
to communicate? – Write 
answers on the classroom 
white board 
Take a photograph of your graf...
Can you identify the social 
networking logo? You have under 
3mins 
1 
2 
3 
4 
5 
6 
7 
8 
11 
10 9 
12 
13 
http://www....
Non verbal communication 
This refers to the messages we send 
out to express ideas and opinions 
without talking. Underst...
Mobile Phones 
Mobile phones have 
facilities where individuals 
are able to change the 
settings to allow for the 
texted...
Poster 
Please create a poster about the 
different forms of communication used in 
a care setting 
Remember 
 Verbal 
 ...
Self Study – Computer time 
 Self Study Unit 3 - Different forms of 
communication 
Access this directed study task on 
O...
Non Verbal Case Study - 
John 
How does John’s 
blindness affect the way 
in which his carers 
communicate with him? 
Wh...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
5
Aims and Objectives for 
session 
 Explain how posture can demonstrate 
negative body language 
 Identify positive body ...
Starter – Posture 
 Get into pairs and act out different 
postures by sitting in your chair 
 Your team mate to guess yo...
Role Play from Case Study - 
John 
In groups of three, role play an interaction 
between John and his carer where John 
ha...
Role Play from Case Study - 
John 
In groups of three, role play an interaction between 
John and his carer where John has...
What must we consider when 
communicating?
Listening 
Communication is a two-way process, it is as 
much about listening and understanding others, 
as getting your o...
Active Listening Team Task 
Work in groups of three. 
 Person 1 should choose a topic to talk about 
(e.g. your family, w...
Active Listening Team Task 
 Did everyone within your team join 
in with the task? 
 What did you find hard about the 
t...
Non Verbal Case Study - John 
 One day John woke up and was able 
to see fuzzy shapes such as the 
pattern on his apron. ...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
6
Aims and Objectives for 
session 
 Justify how easy it can be to get the 
message across and when confusion 
may have ari...
Starter – Drawing images 
 In pairs, person 1 draw a picture 
using simple shapes of squares, 
triangles etc. 
 Person 1...
Starter – Drawing images 
feedback 
 Now compare pictures for accuracy of 
size, shape, position on page etc. 
 How easy...
Key facts to remember 
Sometimes it is necessary to find 
alternative form of communication to 
meet peoples particular ne...
Communication difficulties 
Give three different examples of 
communication difficulties that an 
individual might have an...
What alternative forms of 
communication could be used in 
a setting? 
Write as many answers as you can think of 
in a lis...
Alternative forms of 
communication 
 Braille 
 British Sign language 
 Makaton 
 Finger Spelling 
 Text Messaging 
...
Communication Table 
Create a table on your computer like the 
one below to add notes as we cover 
each form of communicat...
Alternative Communication Table 
 Add your listed forms of 
communication you identified as a 
group in this table 
 Add...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
7
Aims and Objectives for 
session 
 Outline what Braille is 
 Identify where Braille came from 
 Outline own name using ...
Starter
What's Braille? 
Braille is a method of reading by touch that is used by 
many blind and partially sighted people around t...
Where Braille came from 
https://www.youtube.com/watch?v=9IQKqPaI 
CKI
This is the basic English Braille 
alphabet...
Lets learn Braille 
Using the Braille alphabet that has been 
put on your desks, please write you 
name using the buttons/...
Reflect 
 How could we use Braille within a care 
setting to make service users aware? 
 How could you make Braille into...
Where is Braille used today 
 Can you think of Braille on everyday 
items? 
 Lets have a look at where Braille is 
used
Braille Software 
This software creates Braille and comes 
in a wide range of packages, including 
those to create mathema...
Using your memory 
Using your memory only as a table, try 
and decide what is written down on your 
piece of paper, by spe...
Answers 
 Well done you have worked hard 
today 
 Great teamwork skills today 
 Super Braille learnt today
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
8
Aims and Objectives for 
session 
 Identify what BSL is 
 Identify some basic BSL had 
signals 
 Identify what finger s...
Starter - Famous Deaf People 
Can you name five famous deaf 
people? (try to do this in pairs first, 
then if you need to,...
Starter - Famous Deaf People 
1 
2 
3 
4
What’s BSL / British Sign 
Language? 
This is the standard two handed finger 
spelling alphabet used in British Sign 
Lang...
BSL 
http://www.youtube.com/watch?v=6y0e1zmF 
WE8
Finger Spelling 
This is the representation of letters and 
sometimes numbers by tracing the 
shapes of the letters in the...
Now for you to learn British 
Sign Language 
Log onto Oracle to access this PowerPoint
Lets practice our BSL 
Using the skills you have gained and the 
BSL alphabet that you have been 
practicing with, please ...
Reflect 
Write a paragraph of reflection 
on the below statements 
 How could we use sign 
language within a setting to 
...
Communication through sign 
Comprehension 
 Supports verbal information, providing 
listener with a visual clue. 
 Accom...
Signing 
 We all use gesture – signing is just a 
more formalised version of that. 
 Signing is being used increasingly ...
Makaton 
Makaton is also a method of 
communication through using signs and 
symbols. Unlike British Sign Language, 
is us...
Self Study 
Please complete this self study 
task, titles - Deaf Club: British Sign 
Language, overcoming barriers to 
com...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
9
Aims and Objectives for 
session 
 Explain why clear communication 
is important when working with 
service users 
 Iden...
Starter 
Please pair up with someone in the 
group 
You need to write down a step by step 
guide on how to make a cup of t...
Starter 
Once you have written you step by step 
guide, please pass it to your colleague. 
You will need to make them a cu...
Reflection 
What did you 
learn? 
Why is clear communication important to 
remember when in placement and working
Signs and symbols help us 
communicate 
http://www.youtube.com/watch?v=lQKYCwDmGbM 
Mute the sound before watch clip
Symbols 
 A symbol is a pictorial representation of a 
word or concept or idea. 
 STC symbols are based upon Rebuses, 
w...
As a group lets look at the 
website 
http://www.somersettotalcommunication.org.u 
k/ 
How could you use this resource wit...
How can symbols be used? 
Symbols can be used to: 
 Back up speech to help understanding 
 Enable expression of needs an...
Who uses symbols? 
 Everybody! Examples are computer 
icons, road signs, logos, etc. 
 Symbols from various sources (STC...
Create you own 
Create your own symbols that could be used 
within a care setting. You can use my 
examples below or think...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
10
Aims and Objectives for 
session 
 Describe two alternative forms of 
communication 
 Describe the different forms of ve...
Starter 
Describe two alternative form of 
communication for someone who 
1. Is visually impaired 
2. Is hearing impaired ...
Alternative Communication Table 
Please update your table on your 
computer, with all the alternative 
communication metho...
Scenario – Assessment 1 
You are going to produce an information 
pack, within your information pack you must 
include 
 ...
Scenario – Assessment 1 
You are going to produce an information 
pack, within your information pack you must 
include 
 ...
Effective Communication 
in Health and Social Care 
Unit 3 
Session 
11
Aims and Objectives for 
session 
 Identify technology aids that 
can support service users 
 Outline what a picture is ...
Starter - British Sign Language 
recap 
Please spell out to the group the 
alphabet using British Sign Language
Technology Aids 
Technology provides many electronic aids 
to help us communicate. For example 
computers record, store an...
Picture cards 
Picture cards can be used to 
communicate with people who have 
little or no ability to speak. For example ...
Visual Schedules 
 Visual schedules help people with 
Autism, Asperger Syndrome or other 
additional needs, to understand...
Example of a visual schedule
Create a visual schedule 
Using resources available, please create a 
colourful, interesting and engaging visual 
schedule...
People who can aid 
communication 
Sometimes you may need to involve 
specialists to aid communication in Health 
and Soci...
Human Aids 
 An intervener acts as the eyes and 
ears of a deafblind person. Interveners 
help deafblind people to pick u...
Holby City's worst ever 
patient! 
https://www.youtube.com/watch?v=QUr9ZwglFS0 
Complete the Different forms of communicat...
Unit 3 pp   effective communication in health and social care outcome a
Unit 3 pp   effective communication in health and social care outcome a
Unit 3 pp   effective communication in health and social care outcome a
Prochain SlideShare
Chargement dans…5
×

Unit 3 pp effective communication in health and social care outcome a

32 346 vues

Publié le

Outcome A

Publié dans : Formation
  • Login to see the comments

Unit 3 pp effective communication in health and social care outcome a

  1. 1. Effective Communication in Health and Social Care Unit 3 Session 1
  2. 2. Aims and Objectives for session  Identify ways to communicate with others  Explain, why communication is important in a Health Care setting  Justify why communication is important in a care setting  Outline different forms of communication  Outline three main forms of communication  Identify key terms to remember when thinking about communication in a care setting  Outline verbal and nonverbal communication  Identify important facts about verbal and communication
  3. 3. Starter Activity – Write answers on the classroom white board How many ways can you communicate with others?
  4. 4. Why is communication important in a Health Care setting? Board Blast as a table
  5. 5. Why is communication important in a Health Care setting?  Interpersonal development  Develops positive professional relationships  Allows information sharing  Allows experiences to be shared  People are able to express feelings and concerns  Ask questions to develop own knowledge and skills
  6. 6. Individual Reflection  Counting up in your head as an individual, how many people do you think you have spoken to already today?  What different forms of communication have you used?
  7. 7. What are the three main forms of communcation?  Verbal  Non verbal  Alternative Move around the room and give examples for each form of communication method
  8. 8. Blind Shapes Hospital workers need to be able to communicate effectively with each other, particularly when delegating tasks and trying to accomplish a common goal. Team task -  Split yourselves into three’s and put your blind folds on.  Each group to have the same length of string  Groups to make a shape of either a star or a heart out of their rope.  Students to have 5mins to complete the task  Since you cannot see, students must trust each other and organize themselves quickly. http://www.classtools.net/education-games-php/timer
  9. 9. Blind Shapes Reflect on your communication used  Did everyone within your team join in with the task?  Were you able to tell what your role was within the team?  Did you find being blindfolded harder?  What have your learnt about communication from doing this activity?
  10. 10. Key Terms to remember  Communication – the exchange of information between people  Context – the circumstances and setting in which an event occurs
  11. 11. Verbal and Non-Verbal sorting Effective Verbal Communication Involves Effective Non-Verbal Communication Involves Make sure you use your mobiles to take a photo of the correct order, to use as revision
  12. 12. Verbal Communcation Verbal communcation uses words to present ideas, thoughts and feelings. Good verbal communcation is the ability to both present and explain your ideas clearly thought the spoken word, and to listen carefully to other people. This involves using a verity of approaches and styles appropriate to the audience or person you are addressing.
  13. 13. Effective Communication in Health and Social Care Unit 3 Session 2
  14. 14. Aims and Objectives for session  Outline percentages of verbal and nonverbal communication used  Identify the four context of communication  Explain formal and informal letter writing  Identify what body language can include  Identify use of eye contact, in relation to communication  Outline emotions  Identify use of posture, in relation to communication  Describe own personal space tolerances  Outline people within space zones  Outline gestures
  15. 15. Starter Activity – Discuss as a group What do you think the percentages are?
  16. 16. Context of communication and their benefits  1-2-1  Group Discussion  Formal  Informal
  17. 17. Formal and Informal https://www.youtube.com/watch?v=sdDBY2-Wmis Please write a formal letter and an informal email
  18. 18. Body Language Includes….  Posture  Facial Expression  Eye Contact  Appropriate use of touch  Personal space  Gestures  Non threatening use of body language
  19. 19. Showing Emotions  Use the laminated blank faces, that show the following emotions: 1. Worried 2. Bored 3. Surprised 4. Sad 5. Aggressive 6. Happy
  20. 20. Personal space  Pair up with someone in the group  Stand face to face at arm’s length  Maintain eye contact  Take steps closer and closer towards each other on the tutors until you start to feel uncomfortable  Place your sticky note on the floor to identify peoples different personal space tolerances Feedback to the group
  21. 21. Space Zone Who would be in these zones?
  22. 22. Gestures Please fill in the hand-out with what you believe the gestures mean https://www.youtube.com/watch?v=UTE0G9amZNk
  23. 23. Effective Communication in Health and Social Care Unit 3 Session 3
  24. 24. Aims and Objectives for session  Identify key elements of effective communication  Consider a variety of communication methods used within care settings  Explain why clear communication is so important  Explain key information needed on hand over notes  Justify how others can perceive you as a care worker, due to our communication skills
  25. 25. Starter - Follow Instructions Please read all of the instructions before doing anything, you are allowed 10 minutes to complete this task. 1. Find a pen and paper. 2. Write your name at the top of the paper. 3. Write the numbers 1 to 5, one per line. 4. Draw five small circles beside #1. 5. Put an "X" in the second and fourth circles next to #1. 6. On the back of the paper multiply 7 x 9. 7. Put an X in the lower right-hand corner of the paper. 8. Say your name out loud. 9. Count the number of words in this sentence and write the answer beside #2 on your paper. 10. Punch 3 small holes anywhere in the paper. 11. Write today's date beside #5 on your paper. 12. Circle every letter 'E' you have written. 13. Stand up and say 'I HAVE FINISHED' out loud, then sit down. 14. Now that you read all of the instructions, skip all of them except the first two!
  26. 26. Did you follow the instructions? If you have followed the instructions correctly, you should only have your name on the paper!
  27. 27. Communication cycle Draw this images and make notes form the information on the following slide.
  28. 28. Effective communication Key elements needed are as follows:  sender – the person starting the communication  message – what the sender wishes to communicate  medium – the method of communication: verbal, written, signed, electronic, telephone, etc.  receiver – the person who receives the message and interprets it  understanding – the message has to be correctly interpreted by the receiver  feedback – the receiver needs to show the sender that he or she has received and understood the message. We sometimes describe the steps that need to be taken for communication to be effective as the communication cycle.
  29. 29. Silent Whispers  Line up all facing the same way  Student at the end of the line, read the statement on the paper shown by their tutor  When ready student to tap the next student on the shoulder to turn round  Students to lip read the statement from their colleague  Student at the end of the line to say the statement out loud
  30. 30. Clear speech Speaking clearly is essential, particularly when working with service users who may have difficulties when receiving or giving messages. Speaking clearly allows instructions to be absorbed and understood and if hearing or learning difficulties are involved then some service users can lip-read or use body language to gain further understanding.
  31. 31. Give instructions Using the speech marks, create some clear handover instructions to give to a colleague about a service user.
  32. 32. What effects can these issues have on communcation?  What words are often not pronounced correctly by young people?  What words can have different meanings?  What words can have the endings missed off?
  33. 33. Newspaper Construction Hospital workers can't always verbally communicate exactly what they are thinking, this activity will teach you how to use nonverbal cues to accomplish a task.  Students to be split into 3’s  Students to have 6 newspapers and a roll of masking tape.  Students to build a free-standing structure that shelters everyone in the group.  Students have five minutes to plan the structure, during which time you can speak.  After that period, you have 20 minutes to build the structure, but cannot speak at all https://www.youtube.com/watch?v=kkfGzbMZZAc
  34. 34. Newspaper Construction  Reflect on your teamwork skills?  How with the skills you have gained support you in your career?  What would you change if you were to do it activity again?
  35. 35. Non Verbal Case Study - John What are the non-verbal signs that John might be depressed?  John’s ability to communicate with his carers is made worse by the fact that he cannot see. Explain why this is.
  36. 36. Effective Communication in Health and Social Care Unit 3 Session 4
  37. 37. Aims and Objectives for session  Justify how information can be hard to read, if not written correctly  Explain what technology is used to communicate  Identify social networking logo’s  Identify what nonverbal communication consists of  Identify key functions on mobile phones  Explain different forms of communication used in a care setting
  38. 38. Can you change this into a correct a English sentence Dnt b lk tht m8 C%l c u l8er I knw u wld rather spk 2 evr1 lk thiz n stead of rglr tlk cuz it mch ezr 2 type it all up.
  39. 39. Changing articles Find a recent news article on the internet relating to health care, please convert the article into texted language Pass to your neighbour when written for them to decode
  40. 40. What technology do you use to communicate? – Write answers on the classroom white board Take a photograph of your graffiti board to support with your assignment tasks
  41. 41. Can you identify the social networking logo? You have under 3mins 1 2 3 4 5 6 7 8 11 10 9 12 13 http://www.classtools.net/education-games-php/timer
  42. 42. Non verbal communication This refers to the messages we send out to express ideas and opinions without talking. Understanding body language is very important as it often gives care workers a better idea of how someone is feeling than what they say. It is also important that as a carer you understand when messages your own body language is giving to the person you are trying to help.
  43. 43. Mobile Phones Mobile phones have facilities where individuals are able to change the settings to allow for the texted to be enlarged The vibration function alerts the hearing impaired that they have received a phone call and texted message or an email
  44. 44. Poster Please create a poster about the different forms of communication used in a care setting Remember  Verbal  Non verbal  Importance of communication  Context of communication Please be colourful, creative and informative this will be displayed in the classroom
  45. 45. Self Study – Computer time  Self Study Unit 3 - Different forms of communication Access this directed study task on Oracle.
  46. 46. Non Verbal Case Study - John How does John’s blindness affect the way in which his carers communicate with him? What are the signs that John might be in pain?
  47. 47. Effective Communication in Health and Social Care Unit 3 Session 5
  48. 48. Aims and Objectives for session  Explain how posture can demonstrate negative body language  Identify positive body language to demonstrate in different situations  Identify what they must consider when communicating  Justify why listening to information is very important.
  49. 49. Starter – Posture  Get into pairs and act out different postures by sitting in your chair  Your team mate to guess you emotion or feeling from the posture you have demonstrated  When in placement what posture do we need to demonstrate?
  50. 50. Role Play from Case Study - John In groups of three, role play an interaction between John and his carer where John has eaten very little of his lunch and is reluctant to say anything other than ‘yes’ or ‘no’.  One of you should act the role of John, by being blindfolded and sitting hunched in a chair, so you can’t see the carer. Use your body language to portray how you are feeling.  One of you should act as carers.  One of you will observe and take note of the interactions and body language used
  51. 51. Role Play from Case Study - John In groups of three, role play an interaction between John and his carer where John has eaten very little of his lunch and is reluctant to say anything other than ‘yes’ or ‘no’.  Think carefully about how it must feel to not be able to see anything but black, all day every day, and what it must feel like to have people coming in and out of your room when you have never seen them so have no idea what they look like or who they are.  After the first run-through of the role play, discuss how the carer could improve by using body language which John can access despite being unable to see.  Repeat the role play to show this improved body language.
  52. 52. What must we consider when communicating?
  53. 53. Listening Communication is a two-way process, it is as much about listening and understanding others, as getting your own messages across. Good listening involves:  Giving the person your full attention  Showing that you are interested in what they have to say  Occasionally summarising what they have said to be sure you have understood. https://www.youtube.com/watch?v=RY6b5REkLnk
  54. 54. Active Listening Team Task Work in groups of three.  Person 1 should choose a topic to talk about (e.g. your family, what you did last weekend, a hobby or interest, your favourite music or film, etc.) You should then talk about this topic for one minute.  Person 2 should listen and show interest in the topic.  Person 3 should watch carefully and make notes on the grid provided Repeat the above twice, but in different roles, so that each of you gets a chance to be the speaker, the listener and the watcher.
  55. 55. Active Listening Team Task  Did everyone within your team join in with the task?  What did you find hard about the task  Feedback some interesting information from the notes you created  What have your learnt about communication from doing this activity?
  56. 56. Non Verbal Case Study - John  One day John woke up and was able to see fuzzy shapes such as the pattern on his apron. However, he didn’t tell anyone in case it went again. How might his body language have changed so that his carers could tell that something was different?  The next day his sight had totally gone again. How do you think this will have affected John? How will his body language change after this?
  57. 57. Effective Communication in Health and Social Care Unit 3 Session 6
  58. 58. Aims and Objectives for session  Justify how easy it can be to get the message across and when confusion may have arise  Identify alternative forms of communication  Identify difficulties with communication and how they could be adapted in order to help the individual understand  Explain positives and negatives of different forms of communication
  59. 59. Starter – Drawing images  In pairs, person 1 draw a picture using simple shapes of squares, triangles etc.  Person 1, describe the picture to person 2, they are unable to repeat instructions  Person 2 can only listen and carry out instructions, but are not allowed to ask questions.  Students to sit back to back to complete this activity
  60. 60. Starter – Drawing images feedback  Now compare pictures for accuracy of size, shape, position on page etc.  How easy was it to get the message across?  When did confusion arise?
  61. 61. Key facts to remember Sometimes it is necessary to find alternative form of communication to meet peoples particular needs, such as when communication challenges maybe caused though visual and hearing impairments or leading difficulties. https://www.youtube.com/watch?v=M_beIKgS suY
  62. 62. Communication difficulties Give three different examples of communication difficulties that an individual might have and explain what you could do, to adapt the communication in order to help the individual understand. 1. Example 1 2. Example 2 3. Example 3 Share ideas with the group
  63. 63. What alternative forms of communication could be used in a setting? Write as many answers as you can think of in a list on a word document. You have 2mins 30sec http://www.classtools.net/education-games-php/timer Go around the room with your note pad and note down any you missed that others had identified
  64. 64. Alternative forms of communication  Braille  British Sign language  Makaton  Finger Spelling  Text Messaging  Interpreters of speech  Translators for written or verbal language  Objects of reference  Communication Passports  Symbols  Technology Aids  Pictures  Advocates
  65. 65. Communication Table Create a table on your computer like the one below to add notes as we cover each form of communication used to support services users Form of communication Who could this support? Positives Negatives
  66. 66. Alternative Communication Table  Add your listed forms of communication you identified as a group in this table  Add what you feel the positives and negatives are for each form of communication, we will see if your views change throughout this unit As we cover each form of communication you can update this table so save carefully
  67. 67. Effective Communication in Health and Social Care Unit 3 Session 7
  68. 68. Aims and Objectives for session  Outline what Braille is  Identify where Braille came from  Outline own name using Braille  Analyse own ability to complete and read Braille  Identify where Braille is used today  Outline software that can be used to support Braille users
  69. 69. Starter
  70. 70. What's Braille? Braille is a method of reading by touch that is used by many blind and partially sighted people around the world. Each Braille character or (cell) is made up of 6 dot positions, arranged in a vertical rectangle of 2 columns of 3 dots each. The six dots of each Braille cell are arranged like the example above to form a letter. The dots are numbered 1 through 6, starting in the upper left corner, going down. The dots are raised in one of the 64 possible combinations and each combination represents a different letter or sound. The character that each combination represents varies somewhat between languages, but the dot height, cell size and cell spacing are always consistent. Formatting of Braille, however, such as the positioning of main headings, is used in Braille in much the same way, as in print.
  71. 71. Where Braille came from https://www.youtube.com/watch?v=9IQKqPaI CKI
  72. 72. This is the basic English Braille alphabet...
  73. 73. Lets learn Braille Using the Braille alphabet that has been put on your desks, please write you name using the buttons/coins or blue-tac provided. Extension – if you are confident with writing your name, choose someone on another table and write them a secret message.
  74. 74. Reflect  How could we use Braille within a care setting to make service users aware?  How could you make Braille into a rewarding activity for young people to allow inclusive practice for all services users?
  75. 75. Where is Braille used today  Can you think of Braille on everyday items?  Lets have a look at where Braille is used
  76. 76. Braille Software This software creates Braille and comes in a wide range of packages, including those to create mathematical and musical resources, as well as text and to translate different language
  77. 77. Using your memory Using your memory only as a table, try and decide what is written down on your piece of paper, by spelling out the letters.
  78. 78. Answers  Well done you have worked hard today  Great teamwork skills today  Super Braille learnt today
  79. 79. Effective Communication in Health and Social Care Unit 3 Session 8
  80. 80. Aims and Objectives for session  Identify what BSL is  Identify some basic BSL had signals  Identify what finger spelling is  Justify how we use sign language within a setting to support service users  Outline communication through sign
  81. 81. Starter - Famous Deaf People Can you name five famous deaf people? (try to do this in pairs first, then if you need to, use the internet to help)  1.  2.  3.  4.  5.
  82. 82. Starter - Famous Deaf People 1 2 3 4
  83. 83. What’s BSL / British Sign Language? This is the standard two handed finger spelling alphabet used in British Sign Language. Sign Language is a visual means of communicating using gestures, facial expression, and body language. Sign Language is used mainly by people who are Deaf or have hearing impairments. All photographs are taken from the perspective of somebody looking at the person signing.
  84. 84. BSL http://www.youtube.com/watch?v=6y0e1zmF WE8
  85. 85. Finger Spelling This is the representation of letters and sometimes numbers by tracing the shapes of the letters in the air or on a hand. American, French and Irish sign language are all examples of one handed finger spelling as compared to British Sign Language, which is two handed
  86. 86. Now for you to learn British Sign Language Log onto Oracle to access this PowerPoint
  87. 87. Lets practice our BSL Using the skills you have gained and the BSL alphabet that you have been practicing with, please show your partner how to sign your name. Extension – if you are confident with signing your name, use the internet to research common words, service users may use in a setting and copy images of how to sign it, on a colourful way to display.
  88. 88. Reflect Write a paragraph of reflection on the below statements  How could we use sign language within a setting to make service users aware?  How could you make sign language into a rewarding session to ensure an inclusive environment?
  89. 89. Communication through sign Comprehension  Supports verbal information, providing listener with a visual clue.  Accompanying speech with signs, has more impact than the words alone. Signing is more likely to capture listener’s attention. Expression  Gives a non-speaker (or person with unclear speech) a way of communication until they can say it clearly.  Signing takes the pressure off, which them allows for concentration to become easier.  Signing always fades when speech develops.
  90. 90. Signing  We all use gesture – signing is just a more formalised version of that.  Signing is being used increasingly by those who come into contact with children and adults with communication difficulties.
  91. 91. Makaton Makaton is also a method of communication through using signs and symbols. Unlike British Sign Language, is uses speech as well as actions, symbol and pictures cards. Makaton ties in facial expressions with the word to make the word more easily recognised by those with communication difficulties http://www.youtube.com/watch?v=H3A5ostdr
  92. 92. Self Study Please complete this self study task, titles - Deaf Club: British Sign Language, overcoming barriers to communication
  93. 93. Effective Communication in Health and Social Care Unit 3 Session 9
  94. 94. Aims and Objectives for session  Explain why clear communication is important when working with service users  Identify different signs and symbols that are used to communicate  Outline STC symbols  Identify how symbols can be used and who might use them
  95. 95. Starter Please pair up with someone in the group You need to write down a step by step guide on how to make a cup of tea the way you like it
  96. 96. Starter Once you have written you step by step guide, please pass it to your colleague. You will need to make them a cup of tea following their instructions exactly.
  97. 97. Reflection What did you learn? Why is clear communication important to remember when in placement and working
  98. 98. Signs and symbols help us communicate http://www.youtube.com/watch?v=lQKYCwDmGbM Mute the sound before watch clip
  99. 99. Symbols  A symbol is a pictorial representation of a word or concept or idea.  STC symbols are based upon Rebuses, which were developed in the 1970s for the Peabody Rebus Reading Program in Nashville, Tennessee.  They provide an extra visual clue.  They provide an alternative means of expression.  They are more immediate than written information.  They are more accessible for anyone who has literacy difficulties.  They can provide a bridge between pictures and written words.
  100. 100. As a group lets look at the website http://www.somersettotalcommunication.org.u k/ How could you use this resource within your setting?
  101. 101. How can symbols be used? Symbols can be used to:  Back up speech to help understanding  Enable expression of needs and wants  Enable choices to be made  Give information  Check understanding
  102. 102. Who uses symbols?  Everybody! Examples are computer icons, road signs, logos, etc.  Symbols from various sources (STC and Makaton) are increasingly being used by children and adults with communication difficulties and those who come into contact with them.  We rely on symbols because they are often easily recognisable.  If you are learning to drive and have not yet taken your theory test, you will need to learn common road signs.
  103. 103. Create you own Create your own symbols that could be used within a care setting. You can use my examples below or think of your own. Be neighbourly Doctor Pets are welcome here Keep your germs to yourself Nurse Only two visitors at a time allowed on the ward at the bedside
  104. 104. Effective Communication in Health and Social Care Unit 3 Session 10
  105. 105. Aims and Objectives for session  Describe two alternative forms of communication  Describe the different forms of verbal and non-verbal communication which are used in settings  Describes different forms of communication which would enable residents, staff and volunteers to communicate with each other
  106. 106. Starter Describe two alternative form of communication for someone who 1. Is visually impaired 2. Is hearing impaired 3. Has a learning difficulty
  107. 107. Alternative Communication Table Please update your table on your computer, with all the alternative communication methods you have identified. Remember to add detail, this will support you in your assignment tasks Form of communication Who could this support? Positives Negatives
  108. 108. Scenario – Assessment 1 You are going to produce an information pack, within your information pack you must include  a leaflet which describes the different forms of verbal and non-verbal communication which are used in the setting and explains the advantages and disadvantages of each form when used in a) 1-1 interactions and
  109. 109. Scenario – Assessment 1 You are going to produce an information pack, within your information pack you must include  a booklet which describes the different forms of communication which would enable residents, staff and volunteers to communicate with each other - your booklet must also include an assessment of how effective each one would be in enabling communication.
  110. 110. Effective Communication in Health and Social Care Unit 3 Session 11
  111. 111. Aims and Objectives for session  Identify technology aids that can support service users  Outline what a picture is and how they can be used  Outline what a visual schedule is and how it can be used  Identify people who can aid communication
  112. 112. Starter - British Sign Language recap Please spell out to the group the alphabet using British Sign Language
  113. 113. Technology Aids Technology provides many electronic aids to help us communicate. For example computers record, store and communicate information very quickly. Electronic aids can turn small movements into written words or music http://www.youtube.com/watch?v=wggj7Kd7q2U The voice box is the most well known electronic aid, famously used by professor Stephen Hawking
  114. 114. Picture cards Picture cards can be used to communicate with people who have little or no ability to speak. For example individuals with Autism use picture cards as they tend to learn visually and can communicate better by using images and pictures. These have an advantage of having a universal means of communication understandable by people of all ages, abilities and
  115. 115. Visual Schedules  Visual schedules help people with Autism, Asperger Syndrome or other additional needs, to understand their world better.  Just like adults need calendars, or to create lists and planners, to help them remember their important activities for the day, week or month. Individuals with ASD (Autism spectrum disorder) may need visual schedules to support their memory
  116. 116. Example of a visual schedule
  117. 117. Create a visual schedule Using resources available, please create a colourful, interesting and engaging visual schedule for an individual. You can use one of mine below or create your own  Using the toilet  Brushing their teeth  Getting ready for bed  Getting dressed in the morning  Making a sandwich
  118. 118. People who can aid communication Sometimes you may need to involve specialists to aid communication in Health and Social Care. People may need to use sign language and may need an interpreter to communicate for them, or if they speak a different language they may need a translator. An intervener may also support someone with their communication skills. Research using mobile or tablets, the job roles of the individuals highlighted in blue
  119. 119. Human Aids  An intervener acts as the eyes and ears of a deafblind person. Interveners help deafblind people to pick up information about their surroundings.  Interpreters convert one spoken language into another, or in the case of sign language, they convert spoken language into sign language  Translators convert written materials from one language into another
  120. 120. Holby City's worst ever patient! https://www.youtube.com/watch?v=QUr9ZwglFS0 Complete the Different forms of communication hand-out from watching the above clip

×