Hkd2 energy empowering consumers via social media_nikki whiteman_which

•

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H&K Demystifying Digital

Technology Business

Empowering
consumers via
social media

@NikkiWhiteman

Why?

So where does Which? come in?..

Connecting companies and customers

Connecting companies and customers

STILL waiting on
Npower boiler repair Public

Want us to get in touch? Public

Great, thanks! Public

Discussion with Npower Private

Thank you so much!
Public Npower problem sorted

Connecting companies and customers

Connecting companies and customers…

Advising consumers

Stepping in…

Tips for companies

Manage expectations
If you can’t fix it, acknowledge it
Every customer is equal
You can’t win ‘em all
You’re human

Positive outcomes

“I can't thank you enough, I doubt I would have got it back for a long time if it hadn't
have been for you.”

“Thanks for your help had a good result from ****.”

“Wow which, you really get things done dont you? Thank you - amazing! ****
have been little to no help when i've asked them!”

Hkd2 energy empowering consumers via social media_nikki whiteman_which

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Introduction to FIDO Authentication and Passkeys.pptx

Introduction to FIDO Authentication and Passkeys.pptx

Introduction to FIDO Authentication and Passkeys.pptx

(Explainable) Data-Centric AI: what are you explaininhg, and to whom?

(Explainable) Data-Centric AI: what are you explaininhg, and to whom?

(Explainable) Data-Centric AI: what are you explaininhg, and to whom?

ADP Passwordless Journey Case Study.pptx

ADP Passwordless Journey Case Study.pptx

ADP Passwordless Journey Case Study.pptx

WebAssembly is Key to Better LLM Performance

WebAssembly is Key to Better LLM Performance

WebAssembly is Key to Better LLM Performance

Your enemies use GenAI too - staying ahead of fraud with Neo4j

Your enemies use GenAI too - staying ahead of fraud with Neo4j

Your enemies use GenAI too - staying ahead of fraud with Neo4j

Design Guidelines for Passkeys 2024.pptx

Design Guidelines for Passkeys 2024.pptx

Design Guidelines for Passkeys 2024.pptx

Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...

Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...

Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...

Portal Kombat : extension du réseau de propagande russe

Portal Kombat : extension du réseau de propagande russe

Portal Kombat : extension du réseau de propagande russe

Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...

Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...

Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...

Breaking Down the Flutterwave Scandal What You Need to Know.pdf

Breaking Down the Flutterwave Scandal What You Need to Know.pdf

Breaking Down the Flutterwave Scandal What You Need to Know.pdf

Simplified FDO Manufacturing Flow with TPMs _ Liam at Infineon.pdf

Simplified FDO Manufacturing Flow with TPMs _ Liam at Infineon.pdf

Simplified FDO Manufacturing Flow with TPMs _ Liam at Infineon.pdf

How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf

How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf

How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf

Tales from a Passkey Provider Progress from Awareness to Implementation.pptx

Tales from a Passkey Provider Progress from Awareness to Implementation.pptx

Tales from a Passkey Provider Progress from Awareness to Implementation.pptx

Hkd2 energy empowering consumers via social media_nikki whiteman_which

1. Empowering consumers via social media @NikkiWhiteman

2. Why? So where does Which? come in?..

3. Connecting companies and customers

4. Connecting companies and customers STILL waiting on Npower boiler repair Public Want us to get in touch? Public Great, thanks! Public Discussion with Npower Private Thank you so much! Public Npower problem sorted

5. Connecting companies and customers

6. Connecting companies and customers…

7. Advising consumers

8. Stepping in…

9. Tips for companies Manage expectations If you can’t fix it, acknowledge it Every customer is equal You can’t win ‘em all You’re human

10. Positive outcomes “I can't thank you enough, I doubt I would have got it back for a long time if it hadn't have been for you.” “Thanks for your help had a good result from ****.” “Wow which, you really get things done dont you? Thank you - amazing! **** have been little to no help when i've asked them!”