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HP E-Zine: Security in Media and Entertainment

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EdgeMedia & Entertainment
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NASCAR and HP drive
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HP E-Zine: Security in Media and Entertainment

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It can be said that media and entertainment companies are primarily focused on creativity, not security. But as with every other enterprise, creative companies are under attack by increasingly sophisticated criminal organizations that are constantly on the prowl to find and exploit vulnerabilities in any organization’s security posture.

It can be said that media and entertainment companies are primarily focused on creativity, not security. But as with every other enterprise, creative companies are under attack by increasingly sophisticated criminal organizations that are constantly on the prowl to find and exploit vulnerabilities in any organization’s security posture.

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  1. 1. 1.Media & Entertainment Industry EdgeMedia & Entertainment Feature stories NASCAR and HP drive innovation with Fan and Media Engagement Center The Dallas Cowboys draft HP for mobile Cloud helps DreamWorks Animation innovate content creation HP Enterprise Services • Issue 009 • Fall 2012
  2. 2. Reshaping the landscape of media and entertainment innovation Innovation has long been at the heart of the media and entertainment industry—from silent, black-and-white movies to captivating 3D feature films, from small theaters to concert stages with huge screens and pyrotechnics, from sitting on the sidelines to watching instant replays in HD from your couch, and from seeing a race car on a track to riding in the driver’s seat via your tablet. Innovations like these help companies stay ahead of the competition, ensure revenue growth, and heighten customer engagement by delivering exceptionally memorable experiences. More than any other business community, media and entertainment relies on technological innovation to drive the future of consumer enjoyment. The elements that make up an extraordinary entertainment experience for someone today will be “so yesterday” in a matter of moments. So the challenge becomes “How do modern media and entertainment companies continue to innovate?”
  3. 3. In this issue 4 Six trends transforming media and entertainment 10 NASCAR and HP drive innovation with Fan and Media Engagement Center 14 Mobile performance engineering helps score touchdowns with customers 20 Three rules for using cloud to produce, manage, and distribute creative content 26 Deliver an exceptional user experience with real-time analytics 32 How to manage rich media assets and monetize content 36 Protect creative content by implementing five key attributes of a mature security ecosystem 40 Why HP in media and entertainment? HP has the capability to help create your innovation vision, and the professionals to turn it into a reality, with a focus on: • Monetizing digital content across multiple channels • Providing actionable, unparalleled customer intelligence • Enabling seamless, exciting, connected user experiences • Delivering operational efficiencies to enable more innovation The articles on the following pages provide information on groundbreaking opportunities for media and entertainment companies and how HP helps turn new technologies into exciting experiences for guests, fans, moviegoers, and the connected consumer. To learn more about how HP can help with your innovation journey, visit www.hp.com/go/media. Jeffrey Caldwell Senior Practice Director Industry Consulting Services Communications, Media & Entertainment HP Enterprise Services
  4. 4. 5.Media & Entertainment Six trends transforming media and entertainment The media and entertainment industry is going through an unprecedented transformation driven by the rapid consumer adoption of new devices, streaming media, high-bandwidth networks, social media platforms, and other amazing technology advancements. But the cultural impact these innovations have in the way audiences now access, select, share, and consume media is even more profound. Innovative solutions are available to help companies keep pace with these digital and cultural changes to engage consumers with targeted, branded, and compelling content delivered across traditional, digital, social, or any other channel they may prefer. Six key trends illustrate the ways leading media and entertainment companies are seizing the digital stage to play to an evolving audience. Audiences areconsuming mediaacross multiplechannels Trend #1 Consumers can no longer be counted on to sit at home and passively watch the programming served up to them by television or cable companies. Rather, the overarching trend is for consumers to view, listen, follow, and actively engage with the content being delivered without regard to the medium, company, or channel delivering it.
  5. 5. 6. Media & Entertainment Leading media and entertainment companies are extending their brands, content, and audience engagements across multiple channels, including social media. Doing this successfully requires that content producers gain a comprehensive understanding of the many new and diverse ways that consumers are interacting with their brands. It also creates a need for improved analytics to support real-time decision-making with respect to programming, marketing (including digital marketing and social media), PR, and ad sales. Consumers want to access content on any device, anywhere Trend #2 Audiences are adopting a multiplatform media consumption lifestyle where they expect to have the same high-quality user experience no matter how they’re accessing the content. And in this environment, they are increasingly accessing content over mobile devices. This provides the opportunity for both creative producers and brand managers to deliver their content to an ever-expanding variety of form factors and venues. Mobile solutions not only provide the opportunity to make location-based content offers but can also extend the brand from the content to related product offerings. With the proliferation of mobile, web-based, and personal video recorder (PVR) viewing of content, consumers are relating less to the network or production company and more with the brand or the content itself. Leading media and entertainment companies are adapting to this change with more comprehensive brand and social media strategies that encompass every audience touch point. Read more about how you can “go mobile” with your branded content in the article, “Mobile performance engineering helps score touchdowns with customers.” Consumers make entertainment decisions based on social media Trend #3 Consumers are increasingly turning to their favorite bloggers and social media networks to decide how to spend their limited entertainment
  6. 6. 7.Media & Entertainment time and money. Leading companies are therefore listening to, analyzing, and influencing what is said about their brands online. They are dynamically orchestrating multiple audience engagements by applying data analytics to social media platforms to create new social communities, promote events, and recruit participants. Further, multiplatform integration can coordinate multiple social profiles from a unified content solution to provide a consistent user experience as well as strengthen the brand. Cross-correlating multiple social profiles provides a more holistic view of the target audience. This can then be used to drive optimized content and commerce activities to them. Again, personalized engagement can be provided across multiple social platforms using one originating source. This capability can be leveraged on a one-to-one or one-to- network basis. Learn more about how NASCAR is using social media to reach critical new audiences and enhance the fan experience on page 10. Overwhelming volumeofcontent tostore,manage, andarchive Trend #4 Digital media requires more distribution bandwidth and storage capacity than ever before. For example, more content today is being generated in high-definition, at increasing resolutions and potentially higher frame rates, which dramatically increases the volume of data being created. This data must be stored, managed, and archived. Media and entertainment companies must keep pace with advanced storage and network solutions. In addition, the trend is for content to be created and consumed concurrently. Big data analysis provides insights on how audiences are consuming content. Structured data from formal surveys can now be augmented with the unstructured data provided by monitoring social media. Leading media and entertainment companies are seizing this opportunity to use big data analytics to continuously engage with their audiences over multiple channels in near real time. Read more about how you can engage audiences across multiple channels in the article, “Deliver an exceptional user experience with real-time analytics.”
  7. 7. 8. Media & Entertainment Needinnovative waystomonetize content Trend #5 With increased pressure from the sales of packaged media (such as DVD and Blu-ray) on traditional television, cable, and cinema revenues as well as the impact of the “by the drink” pricing model for digital download of music (MP3) and entertainment (on demand), media companies are seeking alternatives for monetizing their digital assets. These include new ways of distributing content via mobile and social media platforms as well as Over-the-Top and live events. Rich media, formed from a combination of various dynamic content, provide the key to delivering engaging user experiences and attracting paying customers. Leading companies recognize that implementing rich media asset management helps derive the full economic value from these assets. In particular, digital asset management solutions help leverage the many digital assets that have already been developed but that are often scattered across the enterprise. Organizing digital content enables these assets to be categorized, prioritized, enhanced, and securely accessed by production, marketing, PR, consumer product groups, or other users as needed. Read more about how you can organize and monetize digital content in the article, “How to manage rich media assets and monetize content.” Creative productionand collaboration isincreasingly globalized Trend #6 Media and entertainment is a global business. More and more, productions are shot on location, with the finishing, visual effects, and post production often happening in different locations. Further, studio executives need immediate, secure access to all of this work- in-progress from the home office to maintain control. Better tools and infrastructure cost- effectively facilitate this trend toward global production and project collaboration. Companies delivering content outside of the traditional network model put pressure on broadcast networks and stations to avoid erosion of revenue. But the “second screen” provided through mobile and social media delivery helps them tap new revenue streams for their content. Cloud-based infrastructure provides cost-effective solutions to deliver content more efficiently over these critical new platforms.
  8. 8. 9.Media & Entertainment Read more about how you can create and deliver content with greater efficiency in the article, “Three rules for using cloud to produce, manage, and distribute creative content.” Tapintotrends todeliver betteraudience experiences New technologies for content consumption are placing greater pressure on the content owners and creators to speed up their migration to a full, end-to-end digital production and distribution supply chain. Technology and cultural advancements will only continue to accelerate and transform media and entertainment in ways that no one can fully foresee. That’s why it’s critical to implement innovative and comprehensive solutions that can adapt to new trends. HP shows media and entertainment companies how to better understand their customers to keep up with ever-changing needs and provide the content consumers want, when and how they want it. We help deliver seamless, connected customer experiences across multiple channels while monetizing content and reaching new customers. And HP helps increase operational efficiencies to allow media and entertainment companies to better align resources to enable a greater focus on driving innovation. Learn more HP can help media and entertainment companies make the migration to digital in a nondisruptive way, in a cost-efficient manner that will sustain the continued growth and innovative technological developments that are happening more quickly each day. HP’s industry consulting services practice for the media and entertainment industry provides informed strategic direction, innovative product roadmaps, and proven project execution skills. To learn more about the trends driving the media and entertainment industry, and the solutions available to help respond to them, visit the HP website. Steve Poehlein Director, Media and Entertainment Solutions Communications, Media & Entertainment HP Enterprise Services
  9. 9. 11.Media & Entertainment NASCAR and HP drive innovation with Fan and Media Engagement Center The story of NASCAR—the National Association for Stock Car Auto Racing—is legendary, from its first sanctioned race at Daytona Beach in 1948 to its current standing as one of North America’s premier sports. NASCAR races are now broadcast in more than 150 countries and in 20 languages. Innovation and technology have been a hallmark of NASCAR’s growth throughout its long run. To further its innovative image, NASCAR has teamed with HP Enterprise Services to develop the NASCAR Fan and Media Engagement Center (FMEC), enabling NASCAR to better serve the industry, media, and fans through a solution that facilitates near real- time response to traditional, digital, and social media. In addition, HP innovations in social business help NASCAR analyze and determine the right voice, tone, and message to reach critical new audiences and enhance the fan experience. Growing new and old fans Like many other businesses, NASCAR is challenged to win new audiences and keep growing during various economic cycles. Both younger fans as well as new demographic groups, including Latinos and women, provide opportunities for the sport to expand beyond its traditional fan base and increase event attendance and enjoyment. The FMEC enables
  10. 10. 12. Media & Entertainment NASCAR to gain a comprehensive and cohesive view of these prospective fans, as well as new partners and media, across both traditional and digital media channels. Further, NASCAR realizes that younger fans have grown up in an always-on, socially connected environment. They expect to enjoy and interact with the race activities, drivers, teams, friends and social groups not just at an event but continuously prior to, during, and after the race. The FMEC provides a comprehensive, integrated solution that monitors information and sentiment across this complex ecosystem so NASCAR can create this new and exciting extension to the more traditional race activities. The solution also provides a better understanding of these fans in relation to their consumption and to their relationship with NASCAR. Listening to fan communications, tracking participation, then applying proactive marketing and fan engagement will help NASCAR teams discover opportunities to add value. Informed engagement enhances the fan experience The FMEC leverages information management and analytics solutions from HP to enable NASCAR to continuously listen to, monitor, and engage with leading media channels. NASCAR now has access to a complete analysis of all key forms of media, including print, television, radio, video, images, and social media, which will provide the sports leader and its industry partners with actionable insights on trending news and conversations. By facilitating more collaboration around this information, NASCAR and its partners will be better equipped to enhance the fan experience. Comprehensive interactive media command center capabilities HP, through its consulting services practice for the media and entertainment industry, worked with NASCAR leaders to develop an overall vision of the solution and then teamed with the NASCAR technology group to create the comprehensive environment. This “partnering” approach allowed NASCAR to leverage existing HP industry frameworks, best practices, software, hardware, and display technology while also having a solution that was tailored to its specific needs. The capabilities of this NASCAR solution are unique in comparison with other social media command centers. Currently other centers only track social media information coming from sources such as Facebook, Twitter, Yelp, etc. This unique and innovative NASCAR center also integrates media information from traditional
  11. 11. 13.Media & Entertainment media (linear broadcast, online video, etc.). This state-of-the-art combination provides a distinct advantage in the ability to facilitate the creation, data synthesis, and sharing of information. Advanced interactive capabilities can also be used in live venues, across mobile devices, or for specialized visualization experiences. FMEC: Driving innovation for NASCAR Highlights of the FMEC include: • Provides real-time data capture and analysis of conventional media (e.g., video and audio) and social media (blog, Twitter, Facebook) to help understand fan behavior across all forms of media • Allows NASCAR to directly share its “voice” with fans, facilitating direct and network discussions • Transforms data into meaningful and actionable business information across the enterprise and with teams and partners • Solutions are flexible and able to leverage NASCAR’s existing data assets and information provided from third- party agencies • Provides broadcast-worthy visualizations and content Learn more To learn more about the NASCAR Fan and Media Engagement Center and HP media and entertainment solutions, please read the press release. Michael Crooks Industry Consulting Practice Executive, Social Enterprise Communications, Media & Entertainment HP Enterprise Services
  12. 12. 15.Media & Entertainment Mobileperformance engineeringhelps scoretouchdowns withcustomers Today’s consumers are always connected, using their smartphones and other smart devices anywhere and anytime to engage. They expect the same from the mobile applications they rely on, demanding apps that complement specific device features and are designed with speed and utility in mind. And just as a good NFL game plan includes both running and passing, the development of a compelling mobile entertainment app requires a balance of strategy and technology. Together, they deliver the winning experience necessary to achieve brand integrity and market adoption. It’snot thedevice, it’stheexperience The fast growth and ubiquity of 3G/4G wireless network coverage often makes it appear that mobile apps can just be made an extension of the desktop. But delivering a great mobile user experience requires a high level of synergy surrounding the performance of the wireless network, user-centric design and feature sets of the application, location awareness capabilities, etc. Mobile performance engineering helps developers define the experience they will provide the consumer by determining the number of feature sets that can be put
  13. 13. 16. Media & Entertainment into apps where the network might limit the experience. Measuring the network performance impact on the user experience before and after the app is deployed helps set realistic expectations. Engineering apps for mobile mosh pits Mobile performance engineering is especially important for the media and entertainment industry because the apps are content- and transaction-intensive. Further, the demands placed on a wireless network in an entertainment venue—such as a football stadium or concert venue—can scale quickly as hundreds or thousands of fans crowd the radio frequency environment, bounce messages off each other, download apps, and continuously update information. In these live events, mobile apps can’t fail their fans without damaging the brand. This creates a challenge for mobile application designers and developers who want to engineer the best possible user experience without compromising performance. Think strategy first, then tools Achieving optimal mobile application performance in an entertainment venue is difficult without tools designed to measure and benchmark typical performance and engineer the best possible experience for users. But when evaluating the available options, remember that it’s bigger than the SDK, it’s the strategy the tool enables. A solid, well-thought-out strategy helps to create a winning game plan that’s based on actual network performance. With the right strategy in place, you can create the experience you want for your fans rather than being stuck adapting to whatever evolves. Strategy begins with a baseline Define the mobile experience you want by establishing a mobile platform baseline for current performance and defining the gap between where you are, and where other similar applications weigh in on performance for similar kinds of mobile users and locations. This includes but is not limited to: • Define responsiveness of core feature sets with test utilities and instrumentation. • Measure stand-alone feature response times and network-dependent feature response time independently of each other. • Identify use locations and sample typical performance of location-aware mobile feature sets. • Analyze use patterns relative to time of day that could affect network- dependent feature performance.
  14. 14. 17.Media & Entertainment • Review how application design patterns may relate to average network response times. • Consider optimization strategies for the user interface and application design from a network perspective (for example, how does the application optimize its performance in the best and worst network environments?). • Look closely at application responsiveness using both carrier networks and Wi-Fi as the differences may be dramatic and vary widely based on location. The Dallas Cowboys draft HP for mobile One of the NFL’s most respected teams—the Dallas Cowboys—provides a great example of how to do it right. The second most valuable sports franchise in the world (just behind Manchester United), the Cowboys engaged HP to chart the team’s new mobile strategy to drive more engaging fan experiences than ever before. The franchise wanted to create an unparalleled mobile experience for a global fan base whether they’re at the game or not, while maximizing revenue opportunities. The mobile strategy includes social engagement, media feeds on game day, location-based services (including in the stadium), and scannable calls-to-action to access marketing campaigns from a mobile device. HP provided consulting expertise including resources that are peaked in mobile architecture, user-centric design, and mobile solution development to define this strategy and roadmap. Professional services also included onsite testing. By creating a mobile strategy roadmap for building immersive fan experiences, HP is helping this NFL team develop new brand engagement strategies that allow for more targeted campaigns and new brand experiences. A cohesive, multistage mobile strategy helps the franchise drive new opportunities for brand engagement and monetization in alignment with business objectives at every turn. Consulting services for mobile performance engineering HP offers mobile instrumentation services, a comprehensive service offering for mobile developers, product managers, and quality managers. Mobile instrumentation services (MIS) provide flexible and extensible tools for developers to assess mobile application performance before, during, and after the development process—giving product managers the means to evaluate the user experience before products are released. It gives quality
  15. 15. 18. Media & Entertainment managers options for evaluating performance in development, test, and production phases that go beyond traditional simulation testing. The mobile instrumentation SDK and service offering puts mobile application developers in control of mobile performance engineering by providing instrumentation tools and metrics that evaluate mobile app performance in the target deployment environment. It gives developers, product managers, and quality managers granular control over the user experience with real-time performance data that can be used to iteratively fine-tune the experience based on location, connectivity, hardware platform, and more. Learn more To learn more about mobile instrumentation services provided by HP, visit our website. Dion Eusepi Mobile Solution Architect Communications, Media & Entertainment HP Enterprise Services Mobile instrumentation services Mobile instrumentation services from HP provide flexible tools for use on the mobile clients that allow any test activity to deploy and activate discrete testing of network performance by location, time, device, or users. The MIS offering eliminates the need for simulation by enabling performance testing in the target deployment environment with the target devices used. The toolkit includes an SDK that lets developers implement instrumentation on specific features for specific periods and locations. The instrumentation tools capture network performance data remotely and in real time as the application is in use in its targeted deployment environment.
  16. 16. 20. Media & Entertainment Three rules for using cloud to produce, manage, and distribute creative content These are exciting times in media and entertainment as the industry continually pushes the boundaries of the user experience, from increasingly complex computer effects and animation to motion capture and 3D viewing, and extending to new mobile and social media platforms. Media and entertainment companies continuously need to move huge, rich data files around the globe to make all of this “magic” happen. And that’s not just within their own organization or distribution medium, but more and more with third-party creative partners— from color correction to sound editing to video touchup—that need to come together at a moment’s notice. Cloud provides the agility needed for producing, managing, and distributing next-generation digital content—not just for storage and transport, but also now for rendering, encoding, transcoding, and editing. It offers a more cost- efficient way to create, collaborate on, manage, access, and archive this content. And it provides those capabilities in a secure, controlled environment. Cloud unleashes the power of creativity Cloud provides numerous opportunities to drive business value for media and entertainment companies. It does this through:
  17. 17. 21.Media & Entertainment • Productivity—enabling media and entertainment companies to focus on their core business and reduce the diversion of resources to IT support organizations and facilities • Agility—quickly adapting to changing production demands as well as seasonal or event-driven consumption activities • Flexibility—providing the right level of infrastructure and software that can adapt to both the content creators’ and distributors’ needs • Scalability—adding and decreasing storage and bandwidth as production volumes change • Reliability—housing production data in strong, stable, secure, and reliable facilities Cloud lets movie makers, animators, publishers, sports teams, and other media and entertainment companies focus on what they do best—produce entertaining, creative, and immersive experiences for their customers. But companies should follow three rules to successfully implement it. Three rules for implementing cloud in media and entertainment In working with our media and entertainment clients, we’ve found that success comes from following three rules: 1. Keep your options open. 2. Seek consistency in deployment. 3. Ensure the security of your creative content. Rule 1: Keep your options open Media and entertainment is a broad and expanding stage. And every player is unique. Therefore, cloud solutions should be tailored to meet the specific demands of each business by leveraging the most appropriate aspects of private and public cloud architectures, as well as legacy IT investments. HP is committed to the hybrid approach. That’s why our cloud offerings are open and standards-based. As media and entertainment companies start their journey toward a cloud implementation (private, public, or hybrid), HP is there to help architect, design, and build it. As a company, HP has already helped many customers transform their IT environments to hybrid cloud environments so they get their
  18. 18. 22. Media & Entertainment cloud their way. We have a proven methodology for doing so, with everything from content ingestion to management to delivery. This provides simplicity, speed, reduced cost and risk, and compliance. HP cloud offerings help deliver information anywhere, applications anywhere, and infrastructure anywhere for a cloud environment that’s flexible and change- ready—and tailored to each business or agency. HP provides a complete solution— hardware, software, and services—all based on an architecture that grows as business needs grow. Everything is integrated by design for the media and entertainment industry. Rule 2: Seek consistency in deployment Moving to a cloud environment takes time and must be done right. Once the direction and vision is in place, a comprehensive approach should be mapped out in a quarter- by-quarter adoption and maturity plan. Cloud delivers wide-ranging benefits to the media and entertainment enterprise, but it must be blended with existing infrastructure and software assets. The migration needs a comprehensive approach for implementation that meets the requirements of the business. The HP approach to cloud integrates information plus applications plus infrastructure to provide services anywhere. For HP, it’s about integration. We have the industry’s first cloud based on a common architecture. That means HP can deliver one common experience across all deployment models of a hybrid environment—from traditional IT to private, public, and managed cloud. Clients can pick the delivery model, at the right time and at the right cost. Rule 3: Ensure the security of your creative content Given industry concerns over content piracy, companies need to take advantage of leading solutions for securing their intellectual and creative property. It’s about confidence. Our management and security span information, applications, and infrastructure to ensure that the cloud is safe. HP is a leading provider of security and compliance solutions for modern enterprises that want to mitigate risk in their hybrid environments and defend against advanced threats. Based on our market-leading products, including ArcSight, Fortify, and TippingPoint, the HP Security Intelligence and Risk Management Platform uniquely delivers the advanced correlation, application protection, and network defense technology to protect production and distribution applications and IT infrastructures from sophisticated cyber threats. The same technologies enable our managed cloud security services, which offer security as a service, if clients prefer not to implement the technologies themselves. Further, our experience in building private cloud environments in the industry is unmatched.
  19. 19. 23.Media & Entertainment Cloud enables global collaboration and distribution Media and entertainment is a global business. More and more productions are shot on location with finishing, visual effects, and post production happening in different locations, by different professionals. And studio executives need immediate access to control all of this work-in-progress. That’s why leading media and entertainment companies are not only implementing cloud within their own organizations, but many are also employing cloud-based solutions to enable global production, collaboration, and distribution in a seamless, integrated manner. Cloud is becoming a critical enabler for faster time-to-production during the content creation phase as well as for more efficient global distribution of the final content. For example, one global client asked HP for help in extending its digital footprint globally using cloud. The challenge was to understand the different software components of the client’s unique digital framework, decide which path to cloud was the best choice, and create a roadmap to success. The resulting cloud-based global content distribution network enables the company to lower its costs while raising its ability to make content available to various users around the world in a more timely manner. They can now access more production partners and tap into more specializations in core competencies, as well as take full advantage of regional promotional tax credits. The final content can quickly be distributed globally to meet local market opportunities and help meet tough release date demands. The cloud is helping DreamWorks Animation innovate content creation DreamWorks Animation SKG looks to push the limits of its creativity in bringing stories to life with every film. But rendering an animated film requires a tremendous amount of computing capacity. A typical production uses more than 65 million compute hours and over 260 terabytes of disk storage to construct the final frames. DreamWorks Animation requires their technology resources to have the flexibility to meet the needs of their animators, deliver a digitally stunning movie, and keep production progressing on the 10+ films in their pipeline. With a flexible hosted rendering solution from HP Enterprise Services, DreamWorks Animation has the high-performance computing power
  20. 20. 24. Media & Entertainment to get dynamic capacity when they need it. For instance, over the course of the production cycle, 12% of “Madagascar 3: Europe’s Most Wanted” was rendered in the cloud. With HP, DreamWorks Animation found a cloud solution that works best for their needs and gives their animators the rendering power they require. It has the agility and flexibility to deliver storage, compute, and resources in a way that can quickly meet demand and capacity. DreamWorks Animation now says “yes” to more films, more delighted audiences, and even greater IT optimization. With easy, on-demand scalability, DreamWorks Animation can rapidly adjust to satisfy dynamic storage needs and focus on what they do best—making amazing animated films. Learn more HP’s cloud offerings are all about choice. HP has the industry’s first cloud based on a common architecture. That means we can deliver one common experience across all deployment models of a hybrid environment from traditional IT to private, public, and managed cloud. This means you can pick the right delivery model, at the right time, at the right cost. Read more about how DreamWorks Animation used cloud to give its audiences a wild treat with breakthrough 3D animation. Vinay Saxena Distinguished Technologist HP Enterprise Group
  21. 21. 27.Media & Entertainment Deliver an exceptional user experience with real-time analytics Today, media and entertainment companies face a dynamic and ever-changing environment where customers drive decisions at the speed of Twitter and Facebook, often making or breaking a new game, show, movie, book, or website through the power of social media. Moreover, socially aware consumers have the power to drive demand both toward and away from media and entertainment properties. This forces decisions at media and entertainment companies to be made both in response to, and in anticipation of, demand. For example, where should a company invest its marketing dollars to tap into expanding audience demand for certain types of content while avoiding wasting money on a has-been property? Further, companies need to plan for physical distribution and network capacity to meet spikes and valleys in demand. Robust, real-time analytics can master the new data storm Media and entertainment executives can access this wealth of new data in real time, including the information about their company and products that is shared across multiple social media channels, and then correlate it with their own customer, network, performance, and support data. This provides the opportunity for more effective decision-making and keeping pace or getting ahead of audience preferences to guide the conversation.
  22. 22. 28. Media & Entertainment Real-time analytics also has the potential to positively influence the development of new products and business models early in the cycle to make sure you’re on target for market needs, wants, and desires. But all of these disparate, rapidly changing and expanding data sources can choke traditional data warehousing and analytics platforms, rendering them obsolete or unworkable. More robust solutions are needed. New analytics platforms and services bring it all together While many business records and network performance data are structured with well- defined data fields, unstructured or semi- structured data is increasingly important for decision-making. Unstructured data is found in such sources as electronic documents, letters, phone calls, voicemails, emails, images, video, social media, and information stored in content management and knowledge management systems. Semi-structured data falls along the continuum between structured and unstructured. Email, for example, may include unstructured text as well as irregular structure from fields, tags, and send/receive histories. As much as 85% of all business information is unstructured or semi-structured data. The next-generation analytics platforms— including the HP Vertica analytics platform— deliver the ability to load, manage, and analyze massive amounts of data in real time, including structured, semi-structured, and unstructured data, to provide a decided competitive advantage. By having the ability to access and analyze 100% of the data, companies can find those hidden insights that help improve operations, deliver unparalleled customer satisfaction, and positively impact the bottom line. A robust analytics platform delivers three key capabilities: • Real-time analytics • Massive scalability • Open systems Real-time analytics Real-time analytics speed the delivery of information as it’s needed, instead of getting canned reports of what happened in the past. For example, HP Vertica worked with HP Labs to develop a website around the 2012 Academy Awards that tracked sentiment around the different movie and actor nominees, correctly predicting six out of eight of the winners. Further, real-time analytics not only tracks broad audiences, it can also pinpoint key influencers in the market to make special offers or communicate to them directly. Massive scalability At the core of the big data phenomenon, massive scalability provides the ability to load and store terabytes or petabytes of data.
  23. 23. 29.Media & Entertainment As the pace of data gathering increases, and companies demand the ability to correlate more and disparate sources of information, scalability is a critical component to enable media and entertainment companies to effectively monetize their data. For example, Zynga, a leading social gaming company, uses the HP Vertica analytics platform to load multiple terabytes of data a day for its tens of millions of players in popular games like FarmVille and Mafia Wars. The ability to load, query, and analyze this much data in near real time provides a huge competitive advantage for Zynga as they have the ability to analyze all player usage data and make decisions based on real-world patterns. Instead of guessing, the company is able to improve and enhance the game experience for players by simply listening and acting on what they find fun. Open systems Open systems provide companies with the flexibility to deploy real-time analytics platforms using the most appropriate and cost-effective systems and software for their organizations. This enables them to leverage the tools, infrastructure, and preferred vendor relationships they may already have in place. HP software solutions are designed to be open, allowing companies to deploy on industry- standard servers, in the cloud, or on virtual machines. Further, since the HP Vertica Analytics Platform is an open system, users are not tied into proprietary hardware. Capacity and speed are added by simply adding more servers or cloud instances—companies can double performance or storage (or any combination) by simply doubling the number of servers deployed. By adding servers, the HP Vertica Analytics Platform scales linearly and limitlessly, all without taking down the system. HP is a promoter of open systems, continuing our legacy of creating and supporting industry standards that provide choice and flexibility. Unstructured data can reveal opportunities Today, we’re going through a period of revolutionary change in personal communications. Mobile devices are popping up everywhere and generating enormous amounts of usage data, as well as providing 24/7 opportunities to post to social networks like Facebook, Twitter, and Pinterest. It’s therefore critical for a real-time analytics platform to include unstructured data in its analysis. Correlated with structured data and possibly location-based data, a media and entertainment company can better understand its audience at an individual level. This helps personalize the user experience by being able to make targeted offers as a retention mechanism or to generate new revenue streams. To learn more about analyzing unstructured data, please read the article, “How to manage rich media assets and monetize content.”
  24. 24. 30. Media & Entertainment Comprehensive solutions help capture everything HP is leading the way with a comprehensive portfolio of information management and analytics services, ranging from assessment and implementation to ongoing management. These services are designed to help our clients define their specific data analysis requirements and determine the best options for leveraging the power of the HP Vertica, HP Autonomy, as well as Hadoop for open systems and big data distributed computing. Our solutions handle 100% of the information requirements of today’s data-driven organizations. Our solutions provide unique and powerful insights into what is happening in a company’s operations, with its customers, and across its networks and channels so that they can improve operations and customer satisfaction while reducing costs and improving profitability. Learn more To learn more about real-time analytics solutions from HP, visit our websites HP Information Management and Analytics, Vertica, an HP Company, and Autonomy, an HP Company. Chris Selland Vice President, Marketing Vertica, an HP Company
  25. 25. 32. Media & Entertainment Howtomanagerich mediaassetsand monetizecontent Whether you’re a television broadcasting network, a news and multimedia publishing company, or major music label, the ability to manage enormous volumes of rich media assets, deliver superior service experiences to your consumers and fans, and ultimately monetize your content library are both strategic and challenging goals. To provide a superior service experience, start with the content itself. Dormant media assets are like leaving money on the table Like many media and entertainment companies, your business probably has multiple repositories of rich media assets scattered around the organization, and all too often, these assets are neither identified nor tagged. So finding what you need to get the job done is often much more difficult—and time-consuming—than it sounds. And each department has its own way of managing assets, further complicating the process. You need a better way to bring it all together, to gain instant access to the assets you need. New technologies enable you to engage your consumers in ways that create a unique, immersive, and personal experience for them, helping you monetize your content anytime, anyplace, from any device to drive revenue growth for your enterprise. But these growing opportunities rely on having an efficient, cost- effective way to access your rich media assets in place.
  26. 26. 33.Media & Entertainment Serving it up the way they like it Today, customers are telling you what they think through multiple channels, including social media. Listening to—and acting on— this input gives you a competitive edge in the way you manage, repurpose, and deliver media assets to the market. A few of the things rich media asset management can do for you include: Monitor social media conversations and video- sharing websites to get a better understanding of what people love and hate so you can push content to those venues in the right format, including mobile. Media asset management helps you create a consistent brand experience across all channels, which enables you to avoid the inconsistencies that cause disorientation and dissatisfaction. In addition, keeping a close eye on what is being said and done online, in the call center, in the media, etc. allows you to meet the expectations of instant availability in an always- on mobile culture. Monetize media assets by making them easier to access, edit, and subsequently ingest during promotional campaigns, thereby facilitating efficient asset manipulation and an expedited give-and-take of content for digital professionals located around the world. Search-based content can be recut and repurposed for subscription- based services, location-based mobile offers, and other opportunities as the technologies and trends of consumer access evolve. Secure valuable content. The media and entertainment industry is painfully aware of hackers who want to use your content without permission to drive their own revenue streams. Media asset management helps you control who has digital content rights, provide access only to the content they have rights to, set timeframes for how long they can use it, and keep records on what occurs. Content also can be watermarked for tracking and to help identify copyright infringement. Advanced rich media asset management solutions provide security across multiple layers: at the data center, or via cloud-hosting, all with encryption, and based in the application itself. Analyze changing tastes and trends. The big data analysis capabilities of leading asset management solutions bring structured and unstructured data together to provide better insights into the public’s shifting preferences and the evolving ways they like to consume media and entertainment. HP Digital Library Solutions HP Digital Library Solutions are delivered as a flexible and scalable cloud-based Solution as a Service with consumption-based pricing to minimize capital outlays. They provide a unique end-to-end integrated solution for digital asset management and intellectual property management with selectable services including:
  27. 27. 34. Media & Entertainment • Digitization of nondigital assets and automated metadata tagging • Operations and workflow management • Prepackaged content monetization services • Merchandizing and fulfillment In addition, HP Digital Library Solutions offer secure archive and search capabilities for intellectual property and content assets that are available anytime, anywhere, from any device to minimize creative and operational costs, expedite time-to-market, and maximize earnings potential. HP Information Management and Analytics HP Digital Library Solutions are combined with HP Information Management and Analytics services to provide a comprehensive consulting, architecture, implementation, and management solution. This creates a business intelligence foundation to proactively harness these digital assets and enhance customer experiences, optimize business performance to create competitive advantage, and discover new market opportunities. HP services help clients expand beyond their traditional environments in a stepwise fashion that builds upon their access, analysis, and use of data, helping to create a fundamental shift in pattern strategies, contextual awareness, and analysis that is fused into their operations. Learn more HP helps media and entertainment companies manage and monetize digital assets with our end-to-end capabilities in information optimization. We tie it all together starting with the underlying common infrastructure. HP is unique in developing its own servers, its own storage, its own networks, and its own management software. We call this common infrastructure the HP Converged Infrastructure. Our solutions leverage this along with our software, including HP Autonomy Virage MediaBin and HP Vertica Analytics Platform. Combined with our Information Management and Analytics Services—providing consulting, architecture design, implementation, and management— we create a business intelligence foundation to proactively harness these digital assets. Our capabilities enhance customer experiences, optimize business performance to create competitive advantage, and help to discover new market opportunities. To learn more about how HP can help manage and monetize your rich media assets, visit our website. Greg Schoenbaum Americas Sales Leader Digital Library Solutions HP Enterprise Services
  28. 28. How MIA fuels the love of art by sharing its collection virtually Leading art museums are turning to Autonomy, an HP company, and leveraging the power of Virage MediaBin to help make the most of their rich media management needs. The Minneapolis Institute of Arts (MIA) uses HP Autonomy’s Virage MediaBin to manage, share, and distribute the institute’s rich collection of art throughout the organization and its web, social media, and print properties. By leveraging recent innovations in Virage MediaBin, MIA allows both employees and the general public to more easily explore, discover, and experience the institute’s vast digital imagery and art collection. The MIA website manages more than 100,000 digital assets, including videos, audio tours, and images of works of art, and has over 7 million online visitors annually. In order to manage, control, and leverage these assets, the institute required a series of streamlined workflow processes that enabled employees to reliably publish content across systems. In addition, the institute used built-in components to enable the retrieval of images based on concepts and interests of individuals visiting its digital properties. “Our vision is to inspire wonder through the power of art, and our digital initiative allows us to reach a far greater audience,” said John Bedard, Director of Information Systems at the Minneapolis Institute of Arts. “Virage MediaBin enables us to stay on the cutting edge by more easily sharing and bringing to life our rich collection of art to employees and visitors, regardless of the medium being used.” MIA selected Virage MediaBin for its powerful image and rich media retrieval capability, ease of use, ability to support MIA’s unique creative and publishing workflows, and for its scalable, distributed multichannel architecture, which provides high-performance management of digitally archived assets. By implementing Virage MediaBin as its global digital asset management platform, MIA will benefit from delivering a richer customer viewing experience as well as achieve significant cost savings through greater control and distribution of existing digital media and enhanced cross-company collaboration and automation.
  29. 29. 36. Media & Entertainment Protectcreativecontent byimplementingfivekey attributesofamature securityecosystem It can be said that media and entertainment companies are primarily focused on creativity, not security. But as with every other enterprise, creative companies are under attack by increasingly sophisticated criminal organizations that are constantly on the prowl to find and exploit vulnerabilities in any organization’s security posture. Further, media and entertainment content— movie, broadcast, song, or game—presents not just a random opportunity to thieves, but is being specifically targeted for piracy. And once it’s stolen and monetized by the bad guys, potential revenues from that creative effort simply vanish. Nobody can put the “genie back into the bottle.” But in our work with leading creative companies, HP has identified five key attributes of a mature security ecosystem that can help you stay ahead of security threats and protect this valuable content. And these can be implemented in a number of ways to meet the unique requirements of your business. The security landscape Executives in nearly all industries face the same security-related business challenges. They all revolve around data: where it’s located within the organization (and in partner organizations), how it’s classified, how it moves around, and how it’s secured. There are several primary challenges in securing this data: • Budget constraints—this is a perennial issue for IT implementations, and you will often have to justify the cost of security initiatives. But in media and entertainment, the stakes are very high.
  30. 30. 37.Media & Entertainment • Security event data volume—There’s probably a lot of data moving around your organization, especially when you add in partner networks. You have to distill threat- attempt data into actionable intelligence so security measures can be implemented to stay ahead of evolving threats. • Extension and softening of network boundaries—This is partly driven by the increased use of contractors in media and entertainment. But the so-called “consumerization of IT,” driven by the rapid consumer adoption of mobility and social media platforms, also means you will have to address the erosion of traditional network boundaries. • User identity management—Providing access to your content is no longer a one-time event. You have to provide, scale, and cut off access throughout the content lifecycle. • Focus on core competency—Security is probably not your primary focus, so you should partner with an organization that has the competency, capital, capacity, and speed to secure your content. • Governance and compliance—This is the less sexy part of security. But once you have security technologies, services, and policies in place, you have to continuously enforce them. • Unfettered expansion of security vendors— You have a lot of options in securing your content. You can implement the technologies yourself or obtain security as a service. But no matter which path you choose, it’s critical to first get a complete understanding of the options, their capabilities, and trade-offs. Five attributes of a mature security ecosystem In meeting security challenges, it’s critical to implement a comprehensive solution that has the breadth and depth to cover all vulnerabilities over the long-term. Just remember, you have to succeed continuously in protecting your content, but criminals only have to succeed once. Attribute 1: Risk-based approach When considering security options, it’s best to first determine your organization’s tolerance for risk. You can begin to do this by evaluating your current risk posture. Content is often scattered around the organization, and you need to find out what’s being done to secure it. Most likely, it will first have to be classified and prioritized to know how risky the loss of specific content would be to the business.
  31. 31. 38. Media & Entertainment Next, try to measure how that risk posture may change over time. For example, movie production increasingly involves third-party creative partners. Opening your network to facilitate those relationships may expose you to new threats that need to be considered. The objective is to clearly articulate the actions being taken across the organization to mitigate risk. Finally, are security issues being communicated up and down the organization? An awareness of the security posture (and how it is changing) has to be disseminated at all levels of the company to be effective. Attribute 2: Policy-based enforcement A network is secured not just by the technologies being implemented but also by the policies that enforce it. For example, most companies have policies to prevent infection of company laptop computers with viruses or malware. Many also go further with encryption policies to prevent data loss in case the device itself is stolen. But policies for identity and access management are even more important to manage access over the full lifecycle of the content. Attribute 3: Security awareness Big-data analysis of the threats bombarding your network is critical. The challenge here is taking the massive amount of threat-event data being generated around the clock and making smart decisions from it. Distilling these events into actionable intelligence can be used to plug vulnerabilities, maximize the effectiveness of the underlying security solutions being implemented, and provide confidence that your network is really bulletproof. Attribute 4: End-to-end, closed-loop process The importance of big-data analysis is that it feeds into both security policies and technology choices continually as a closed- loop process. Rather than just documenting incidents, analysis helps continuously improve your security infrastructure to stay ahead of emerging threats. An end-to-end process can address network intrusion prevention on several levels. For example, it can monitor security events across your network’s boundary and test for vulnerabilities. If necessary, it can provide incident management to analyze a breach, restore the network, and prevent future incidents. The process should also perform proactive vulnerability testing before a new application goes into production, since once an attacker gains a toehold with a new app they can use that to access other parts of the network. Attribute 5: Management and board visibility The final attribute of a mature security ecosystem is the awareness it can provide to senior management and investors about this critical challenge. Providing the management team and board of directors with metrics on the organization’s security ecosystem—including the documented attempts to penetrate it— and an understanding of what you’re doing to protect valuable creative assets
  32. 32. 39.Media & Entertainment is critical for obtaining continued funding of security initiatives. Learn more HP is positioned to help you evaluate and implement which security framework works best for your organization: • Implement security yourself— We can deliver advanced security solutions from the HP Security Intelligence and Risk Management platform that you can implement using your own internal IT resources. • Learn how to address new vulnerabilities— HP can also provide consulting on the security architectures of the broad and diverse IT options available today, including third-party cloud offerings, and how you can best mitigate against any exposures they may create. • Lease the security you need—We can provide managed Security as a Service from our suite of enterprise cloud services. • Mix and match security options—HP also can provide any combination of the three approaches above. Leveraging our proven solutions for media and entertainment, our capital investment in security infrastructure, and our cloud-based ability to scale to meet your needs, HP can implement a security solution quickly. Because security never rests. To learn more about how you can implement a mature security ecosystem, visit our website. Louis McKenna Area Sales Manager Enterprise Security Services HP Enterprise Services
  33. 33. Why HP?In a world that is mobile, connected, interactive, and immediate, consumers increasingly demand seamless and secure access to the content they want, anytime, anywhere. Media and entertainment companies must continue to innovate and provide engaging, seamless experiences across multiple digital, mobile, and social platforms. And, to be profitable, they must operate efficiently, monetize their content across these multiple platforms, and secure their intellectual property. HP helps media and entertainment companies better understand their customers to keep up with these ever-changing needs. We help them realize greater operational efficiencies and better align business resources to enable greater focus on innovation. And we provide them with core capabilities that address all of the major industry issues that we’ve discussed in this e-zine. Monetize content across multiple channels • Deliver content anytime, anywhere, and on any device to improve the customer experience. • Monetize content by enabling users to easily find the content they want. • Keep assets secure to assure revenue, providing access only to customers who have the rights to view them. • Implement and run new cutting-edge solutions for the creation, management, and distribution of media. Provide actionable, unparalleled customer intelligence • Anticipate demand and make better business decisions. • Translate customer data—whether structured or unstructured—into actionable intelligence. • Understand consumer behavior— and quickly act on this information— with real-time analytics. • Enable personalized engagement, serving content to meet the needs of individual customers to further improve the brand experience.
  34. 34. 41.Media & Entertainment We hope you’ve enjoyed the articles in this HP Industry Edge Media & Entertainment e-zine and are as excited as we are about the innovations that are already reshaping the landscape of the industry. To learn more about how HP can help you with your own journey, visit hp.com/go/media. Enable seamless, connected user experiences • Create the experience customers have come to expect—and keep it consistent across channels and devices. • Provide unique and impactful customer experiences on mobile devices—with optimized performance in any venue. • Increase the quality and reduce time-to- market for games with best practice testing processes and technology. Deliver operational efficiencies and enable more innovation • Free up resources to focus more on innovation. • Update the application portfolio and outsource application management or business processes to increase operational efficiency. • Resolve problems faster and enable greater innovation through increased collaboration. • Become more agile by moving to the cloud to share information and more cost-efficiently create, manage, and archive media content.
  35. 35. Get connected hp.com/go/getconnected Share with colleagues Get the insider view on tech trends, support alerts, and HP solutions. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA4-4669ENUS, Created November 2012 Learn more Learn more by visiting hp.com/go/media For inquiries, please contact: Jennifer Stout Industry Marketing Manager Communications, Media & Entertainment digitalmedia@hp.com

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