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Sapience Consultancy Joint Product - VerifyDigital

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Sapience Consultancy Joint Product - VerifyDigital

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The buying process of old times has changed. Marketers need to find new ways to reach the right customers.
Instead of finding customers with mass advertising and email blasts, marketers must now focus on being found and learn to build continuous relationships with customers.
Lead generation is an effective way to talk to relevant customers at the right time... however, lead generation in the MENA region has over 65% wastage; with tighter budgets, this calls for a more transparent and accountable process while most lead generation/Affiliate marketing work on a spray and pray method with no confirmation of authentic leads.
Thus we are proud to introduce Verify: A complete lead generation process that verifies the lead and understands at what stage of the purchase journey the lead. This means only verified leads will be delivered to the client in order to avoid wastage of time and resources.

*This product is offered to clients directly and to media agencies

The buying process of old times has changed. Marketers need to find new ways to reach the right customers.
Instead of finding customers with mass advertising and email blasts, marketers must now focus on being found and learn to build continuous relationships with customers.
Lead generation is an effective way to talk to relevant customers at the right time... however, lead generation in the MENA region has over 65% wastage; with tighter budgets, this calls for a more transparent and accountable process while most lead generation/Affiliate marketing work on a spray and pray method with no confirmation of authentic leads.
Thus we are proud to introduce Verify: A complete lead generation process that verifies the lead and understands at what stage of the purchase journey the lead. This means only verified leads will be delivered to the client in order to avoid wastage of time and resources.

*This product is offered to clients directly and to media agencies

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Sapience Consultancy Joint Product - VerifyDigital

  1. 1. Verified Lead Generation
  2. 2. What is a Lead? Opportunity For Business Knowledge of an unfulfilled, profitable customer Prospect, Warm/Hot Contact For A Potential Sale
  3. 3. “ Lead generation describes the marketing process of stimulating and capturing interest in a product or service for the purpose of developing sales pipeline Lead generation often utilises digital channels, which have developed substantially with the rise of new online and social techniques
  4. 4. “ The buying process of old has changed. Marketers need to find new ways to reach buyers. Instead of finding customers with mass advertising and email blasts, marketers must now focus on being found and learn to build continuous relationships with buyers.
  5. 5. Unprecedented Changes In Buying
  6. 6. Transformation Of Marketing THEN NOW Mission Represent the company Represent the customer Finding customers Being found Customer Intelligence Mass Advertising 1:1 Targeting Demographic Behavioural Mechanics & Tactics Point in time blasts Continuous relationships Few/Isolated Channels Exploding/Integrated Channels Measurement 3rd Party Data (Neilson) Owned Big Data Intuitive Decision Making Fact Based Decision Making
  7. 7. The problem with online leads: Lead Generation in the region has over 65% wastage Most Lead Gen/Affiliate work on a spray and pray method with no confirmation of authentic leads Tighter budgets call for a more transparent and accountable process 03 01 02
  8. 8. Introducing Verified Lead Generation
  9. 9. The Verify Process 1 Understanding Brand & TA ● Research about Industry, trends ● Define Target Audience ● Research Behavior and buying habits and media consumption of TA 2 Media Plan & Creative ● Develop Media plan based on Media Consumption of TA ● Develop multiple landing pages for A/B testing ● Develop Multiple creative to test which works best 3 Execution ● Execute Media Plan based on Step 2 ● Continuous learning and optimisation of plan to meet objectives based on results and conversion 4 Lead Verification ● Real time follow up and verification of lead ● Classification of leads as per brief for client ● Feedback of results to Trafficking team for optimisation
  10. 10. Understanding Brand & TA
  11. 11. We start by learning where your TA lives and understand what they are thinking 1 Understanding Brand & TA 1. Define your best qualified prospects 7. Shorten the customer buying cycle 2. Align your offering with prospects’ specific needs, wants, aspirations and preferences 6. Leverage current customers to bring in prospects 4. Develop the messages that help prospects make decisions and move toward purchase Market research can give you the insights and information you need to: 3. Determine your true customer cycle 5. Identify the most effective ways to reach prospects at each stage of the customer cycle
  12. 12. 1 Understanding Brand & TA Why Identifying Your Target Audience Matters - If You Know: What they don’t care about... 05 You can dismiss and cut it from the site What they want... 04 Your value proposition can state exactly that and the whole site can be 98% relevant to them How they choose and compare products in your category...03 You know how to structure and prioritize content on your site How they describe the type of services they need...02 You can word the copy on your site to match the conversation in their head (very important!) Who the people are.. 01 You know how to get to them (the blogs they read, the sites they visit, the stuff they search in Google etc) How their life is better thanks to your service or product...06 You know which end-benefits to communicate
  13. 13. 1 Understanding Brand & TA Market, Media and Consumer Audience Research Demographic criteria will get you started creating a basic outline of your of your audience personas: ▪ Age & Gender ▪ Location ▪ Income level ▪ Education level ▪ Marital or family status ▪ Occupation Psychographic criteria goes a little deeper, painting a more complete picture of your audience: ▪ Interests & Hobbies ▪ Values ▪ Attitudes ▪ Behaviors ▪ Lifestyle preferences
  14. 14. Media Plan & Creative
  15. 15. 2 Media Plan & Creative Media Plan Landing Pages Ads & Ad Copy 03 01 02
  16. 16. 2 Media Plan & Creative Verify Search Programmatic Remarketing Social We draw on every online channel and data insights from our understanding of the TA behaviour from our first Step. By doing so we are able to scale the efficiency of your campaigns to another level
  17. 17. According to Marketing Sherpa’s Landing Page Handbook, 44% of clicks are directed to the business’s homepage, instead of a dedicated landing page Every time you direct a visitor from a call- to-action to the business homepage instead of a dedicated landing page, that will be throwing away a valuable lead A dedicated landing page, on the other hand, lives separately from your website . It is created with only one purpose in mind: to convert your visitor to a lead 2 Media Plan & Creative A landing page is a key component to any lead generation effort
  18. 18. Landing Pages We build Landing pages that convert Localise, translate, and co-brand landing pages. Use the landing page to A/B test and optimise – increasing your conversions and sales Personalization can fix: ▪ Website visitor being pushed irrelevant content ▪ Friction during the purchase process ▪ Too many distractions onsite ▪ Marketing messages being out of sync with a visitor’s place in buyer journey ▪ Visitors who feel overlooked by the brand, and so bounce 2 Media Plan & Creative Did you know that businesses with 31 to 40 landing pages get 7 times more leads
  19. 19. Ads Copy Create Clear and Succinct Copy Write for One Specific Person in Your Target Audience Words and Phrases That Convey Security and Trust Words and Phrases That’ll Ramp Up Sign Ups Powerful Words and Phrases That’ll Improve Lead Conversions Words and Phrases That Implies Exclusive Cut down on Unnecessary and Redundant Words & Phrases Include One Focused CTA 2 Media Plan & Creative
  20. 20. Ads Design Produce HTML5 master creatives Use tools to enable automatic image resizing, file-size control, and text optimisations Tailor your ads to any device or network. Produce variations from a single design, with assisted mass-versioning The more banners we build, the smarter our optimisation is, removing repetitive design tasks Personalise ads at scale via data feeds and apply meaningful contextual messaging Deploy targeted advertising that is hyper- relevant to your different viewer segments 2 Media Plan & Creative
  21. 21. Execution
  22. 22. Trafficking Ads Trafficking • Uploading Ads and rich media in Ad Servers • Supporting Rich Media Creative Building Campaign Optimisation • Exchange optimization • Targeting optimization • Creative optimization • Etc. Reporting • Record ROI, Impact, Sales, Performance Report • Find discrepancy in the impression count. Asset Handling • QA of Ads based on Ad Policies • Approving/Rejectin g Ads
  23. 23. Lead Generation specific metrics: 3 Execution Amount Spent Website Clicks Cost Per Website Click Cost per Lead (Conversion) Leads (Conversions) 05 01 02 03 04 Consider what KPIs to optimize for, which may include lead volume, qualified lead volume, the percentage of qualified leads per channel, and percentage of closed leads per channel.
  24. 24. 3 Execution Conversion Rate Optimization Conversion Rate Optimization (CRO) is a process of increasing the percentage of users to convert when on a website, landing page or email. The biggest benefit of CRO is that it helps increase more revenue for a company’s online needs. Maximise Return-On-Investment (ROI) Generate more sales or leads with the same amount of traffic Enhances website and gives a competitive edge Analytics/TrackingImplementation ReportsDesign Analysis Conversion Rate Optimisation Planning
  25. 25. Lead Verification
  26. 26. “ 4 Lead Verification Non-human web traffic generates a number of fraudulent impressions and clicks that will never convert and can waste a lot of marketer time and money in the process. Verifying inbound lead identity can recognize bogus leads and immediately reduce time spent servicing invalid or bot-generated leads Quality lead generation depends on real time and conclusive lead validation to verify both the identity and intent of inbound leads Your sales representatives are highly trained and highly paid individuals; reaching out to contacts with bad data wastes their time and negatively impacts your marketing campaigns over all ROI. Using a tele-verified lead list means that sales reps are making contact each time they pick up the phone or send an email to a contact
  27. 27. Our CATI Centre We complete the lead verification with real time and conclusive lead validation to verify both the identity and intent of inbound leads Coverage of entire EMEA region from the Middle east and North Africa to Europe Dedicated and sccable team based in Tunis All operators are university graduates Multilingual operators (Arabic, English, French, Spanish and German, Italian) The most advanced CATI system with 100% recording of all interviews Live monitoring of interviews by client from anywhere in the world with interactive features 4 Lead Verification Persistent Follow-ups - Call Cadence Seven attempts are made to try to reach the prospect A combination of calling, email, voicemail and text are used Attempts are made at different times of the day to maximize connect rates
  28. 28. 1. Understand the brief & research the behaviour of the Target Audience 8. Once qualified – leads are routed to you for follow up 2. Advertising designed to trigger a specific response from the user directly back to the advertiser 6. Filled forms are routed to Verify qualification experts 3. Responses could be forms filled, registration, request for more information. Appointment request 4. We agree a realistic and achievable CPL goal – we can advise you based on our experience 5. We optimise the campaign in order to achieve that goal. 7. We employ live human beings to contact every lead, so each lead you receive is accompanied by accurate, current contact 9. Your sales team has detailed information to help close each lead, including valuable insights regarding which services your prospect is interested in, for example, and where the prospect is in the purchase cycle
  29. 29. A Complete Lead Generation Process Verified Lead Generation

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