1. 1
Asma Mahmoud Metwally
United Arab Emirates, Dubai, and Mobile: +971 50 9176692 Email: asmametwally@gmail.com
Objective
To obtain a responsible position in company where my experience and skills can be
fully utilized, and bring the best in me while performing the task and duty.
Summary of Experience
 Over 8 years of Success managing sales, customer relations.
 Hard-charging customer relation leadershipfor the biggest brand names in the hotel industries,
Jumeirah Group.
 Proven revenue generator in all market conditions.
 Maintins unique Relationship with my clientes.
 Demonstrated ability to build up new relations and expand opportunities within prospective and
existing clients.
 Outstanding relationship, training, andpresentations skills.
 Intelligent, articulate, and driven to succeed.
 Consistently earnedtop ranks in customer relation performance in every position by bringing
revenue, profit and market share to new heights.
 Learn very well the legal procedure for Dubai court and public prosecution
Core professional Strengths
 Negotiations and management skills
 Credit analysis
 Building key strategic relationships
 Generator revenue
 Problem solving ability
 Customer focused sales strategies
 Leadership
 Certifiedtraining for real estate brokers from Dubai real estate institute Dubai land department

2. 2
Employment history
April 2013 to –2019
IBN Battuta Gate Hotel, Dubai
Sales Manager, admin,
Manages sales of the company’s products and services in within a defined geographic area,
province or country. Ensures consistent, profitable growth in sales revenues through positive planning,
deployment and management of sales personnel. Identifies objectives, strategies and action plans to
improve
short- and long-term sales and earnings.
Responsibilities
 Determines annual unitand gross-profitplans by implementing marketing strategies;analyzing trends and results.
 Establishes sales objectives byforecasting and developing annual sales quotas for regions and territories;projecting
expected sales volume and profit for existing and new products.
 Implements national sales programs by developing field sales action plans.
 Maintains sales volume,productmix,and selling price bykeeping currentwith supplyand demand,changing trends,
economic indicators,and competitors.
 Establishes and adjusts selling prices bymonitoring costs,competition,and supplyand demand.
 Completes national sales operational requirements byscheduling and assigning employees;following up on work results.
 Maintains national sales staffby recruiting,selecting,orienting,and training employees.
 Maintains national sales staffjob results by counseling and disciplining employees;planning,monitoring,and appraising job
results.
 Maintains professional and technical knowledge byattending educational workshops;reviewing professional publications;
establishing personal networks;participating in professional societies.
 Contributes to team effort by accomplishing related results as needed.
September 2012 to- April 2013
The Real Estate Specialists
Executive Sales
We assist in every aspect of finding and securing suitable residential accommodation and
commercial space together with all the formalities involved. The Real Estate is committed to
giving the best possible service,which is why so much of the business is generated by
personal recommendationsfrom past clients.
Responsibilities
• Highly experienced in anticipating and understanding client needs
• Proficient in customizing plans according to the specific needs of the client
• In depth knowledge of local and suburban commercial properties
• Skilled in preparing customer oriented packages pertaining to payment options and time frames
• Retained existing customers by providing excellent service
• Excellent verbal and written communication skills
• Posses advanced knowledge of the property market
• Ability to handle a vast array of tasks simultaneously
• Customer service oriented
• Professional demeanor
CORE COMPETENCIES

3. 3
• Strong entrepreneurial desire
• Possess real estate license
JAN 2012 to- September 2012
Jumeirah Group
Executive Guest Relations
JumeirahHotels& Resorts are regarded as among the most luxurious and innovative in the
world and have won numerous international travel and tourism awards. The company was
founded in 1997 with the aim to become a hospitality industry leader through establishing an
excellent portfolio of luxury hotels and resorts.
Responsibilities
 Deal with both individual & corporate customers.
 Response to the customers’ needs andcoordinate with them to facilitate their requirements upon the
policies andprocedures.
 Achieve the monthly CSI targets as agreedby the management & maintaining a good record of year to
date achievement (98% plus)
 Maintain an excellent marks in the annual appraisal done by the management by getting an
outstanding level
November 2010 TO December 2011
Arabian Capital Investment and Finance Co
Executive Secretary
Responsibilities
Provide office support services in order to ensure efficiency and effectiveness within the Band
Office
Main Activities
 Receive, direct, relay telephone messages, and fax messages.
 Direct the public to the appropriate staff member.
 Maintain the general filing system and file all correspondence.
 Assist in the planning and preparation of meetings, conferences and conference
Telephone calls.
 Prepare for Band Council and committee meetings.
 Maintain an adequate inventory of office supplies.
 Respond to public inquiries.
 Provide word-processing and secretarial support.
 Type confidential documents on a word processing system.
July 2009 TO November 2010
Solid mining (Mansur Chevrolet)
Deputy Manager Assistant

4. 4
Responsibilities
 Assist the Chief and First Nation Administrator as requested.
 Provide administrative services for the Chief and First Nation Administrator.
June 2008 TO June 2009
Elmasrria Automotive
Sales &Marketing
Responsibilities
 Identify new market and new product opportunities.
 Find link selling opportunitiesusing both old/new contacts.
 Sharing of market research findingswith marketing, product development.
 Establishment of direct sales opportunitiesfor products directly outside distributors.
 Follow up of Direct Sales leads
Jan 2007 TO May 2009
JW Marriott, Cairo, Egypt
Front Office Receptionist
Responsibilities
 Answering a multi-line phone system,greeting, and directing guests,as well as staff,
responding to complaints, service issues and other general questions or concerns as
appropriate. Filing, mail distribution and use of a computer system.
Education
Bachelor of Commerce
Ain Shames Academy University in 2009
Computer Skills
 MS Word, Excel, Access, PowerPoint, Outlook, and Windows.
 Front office program.
 Internet
 Opera Operating System PMS
 Master key program
Personal knowledge, Skills and Abilities
Knowledge

5. 5
 Office administration
 An understanding of relevant legislation, policies and procedures
Skills
 Team building.
 Bookkeeping skills.
 Analytical and problem solving skills.
 Decision making skills.
 Effective verbal and listening communications skills.
 Computer skills including the ability to operate computerized accounting, spreadsheet
and word processing programs at a highly proficient level.
 Stress management skills.
 Time management skills.
Personal Attributes
 Honest and trustworthy,respectful.
 Process cultural awareness and sensitivity.
 Flexible, demonstrate sound work ethics.
Personal Data
Date of Birth: 17-09-1988
Marital Status: Married
Nationality : Egyptian
Email address: asmaametwally@gmail.com
Language: English & Arabic
Visa transferable or it can be husbands sponsor
Driving License since 2013 Dubai