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AWS Proposal for Aidha_v2 Nov 2022.pdf

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AWS Proposal for Aidha_v2 Nov 2022.pdf

  1. 1. PORTFOLIO OF RICE CONSULTANCY PTE LTD @ VERSION 1.0 /150118 1
  2. 2. Incorporated in 2014, RICE Consultancy Pte Ltd is a boutique Business Growth Solutions firm that specialises in end-to-end growth solutions to help business owners build their businesses to greater success with achievable results. With a lean but powerful team of 11 full-time employees supported by 2 part-time employees, RICE Consultancy worked on more than 100 projects for a variety suite of clients like Capelle Academy, Singapore Red Cross, Enercove, Rainforest Education Centre, KTC Construction and SKINFOOD to name a few, we aim to be a trusted Business Growth Partner for every company who believes in effective growth for their businesses. W H O W E A R E 2 PROPOSAL FROM RICE CONSULTANCY PTE LTD
  3. 3. 3 PROPOSAL FROM RICE CONSULTANCY PTE LTD O U R M I S S I O N We aim to help growth-focused companies to Reach out successfully in the business landscape by Innovating their productivity and Cultivating their employees’ growth to Engage with their customers effectively. To inspire maximum growth for every Company to reach their business aspirations O U R V I S I O N
  4. 4. 4 W E H E L P Y O U : O U R B U S I N E S S G R O W T H S O L U T I O N S REACH OUT TO YOUR CUSTOMERS HOLISTICALLY Brand & Marketing Consultancy * Brand & Marketing Strategy * Development of Marketing Communication Materials * Execution of Marketing Activities INNOVATE YOUR PRODUCTIVITY Operations Processes Consultancy * Workflow Framework * Workflow Systems * Integration Web Services CULTIVATE YOUR EMPLOYEES’ GROWTH Human Capital Framework * Building Company Culture * Dialogue Session Facilitation ———————————— Training: Workforce-ready skills * Leadership Development * Super Frontliners ENGAGE WITH YOUR CUSTOMERS EFFECTIVELY Customer Experience Strategy * Customer Feedback Systems * App Development PROPOSAL FROM RICE CONSULTANCY PTE LTD
  5. 5. 5 PROPOSAL FROM RICE CONSULTANCY PTE LTD Innovate Your Productivity Enhance the way you work operationally while meeting all your customers’ needs efficiently
  6. 6. 6 PROPOSAL FROM RICE CONSULTANCY PTE LTD Planning & Building Process Starting from discovery sessions with clients to understand key business requirements to achieve business visions and goals Identify & spell out detailed requirements that will meet specific project objectives Draw out workflow process that is required of the system and platform. Develop customized platforms to automate operational workflow Post analysis to ensure success and effectiveness of systems The process of planning, building and developing is a two-way process with clients to ensure that solutions are customized to the needs and demands of the business’s vision and goals.
  7. 7. 7 PROPOSAL FROM RICE CONSULTANCY PTE LTD Our Clients RICE has successfully develop & implement customized workflow solutions for clients from different industries. Here are some notable ones. We are also a partner of AWS. Name of Company Industry Solution Capelle Academy Adult Education Customised Training Management System Locker & Lock Locker Customised Assets Management System Envercov Humility control Customised Service Tracking System Singapore Red Cross Academy Education Customised Training Management System Red Cross Home for the Disabled Nursing Care Customised Nursing Management System Bishan Home for the Intellectually Disabled Nursing Care Customised Nursing Management System Singapore Children’s Society Education Customised Training Management System
  8. 8. 8 PROPOSAL FROM RICE CONSULTANCY PTE LTD Assigned Key Technical Team for project Title: System Architect / Head of Developer Experience- With more than 13 years of experience in development of IT solutions, he possess the full capabilities to strategize & provide end-to-end IT solutions for diverse types of projects, example GoPay (Gojet), Ascend Group. Technologies Language Proficiency: Ruby, Java, Typescript, Golang, Python, Javascript Qualifications: Monash University, Australia - Master of IT (2016) Swinburne University of Technology, Malaysia - Bachelor of Science, majoring in Computer Science and Software Engineering (2010) ● Publication https://ieeexplore.ieee.org/document/5370540
  9. 9. 9 PROPOSAL FROM RICE CONSULTANCY PTE LTD Assigned Key Technical Team for project Title: QA Technical Engineer Experience- With more than 12 years of working experience in software testing including mobile/web/desktop/firmware application. More than 8 years of working experience in automation (UI/API) including Coded UI, Selenium WebDriver, Cucumber, Appium, Robot Framework, Microservices integration test. Create & maintain automation test framework using Page Object Model. Technologies Language Proficiency: Java, C#, JavaScript, Python, Golang, Setup/using CI (Bamboo, Jenkins) Qualifications: Electronic Engineer – University of Technology (2006) ISTQB Foundation (2010) HP Functional Testing v11.x (UFT) (2013) Scrum Master (2016)
  10. 10. 10 PROPOSAL FROM RICE CONSULTANCY PTE LTD Assigned Key Contact for project Title: Project Team Lead Experience: With more than 4 years of experience in managing and turnkey projects and fulfilling all projects' milestones within stipulated timelines & holds a steady track record of presenting to stakeholders, ability to understand their exact requirements and developing customized turnkey solutions to meet their needs. She has completed more than 10 turnkey IT solutions projects focusing on Inventory Management Systems, Customer Management Systems and Training Management Systems, to name a few. Some of her key capabilities include Project Management, Client Management, Leadership and People Management and Business Development and has successfully completed various turnkey projects for clients like Enercov, SkinFood and Capelle Academy. Title - Project Co-ordinator Experience - A capable Operations & Admin Excellence Manager with more than 10 years of leadership and management experience, Irene possesses key capabilities that are essential to any turnkey Projects' fulfilment including, operations management, business excellence, effective time management and finance management. Some of her notable contributions include restructuring the entire operations' processes to increase operational effectiveness within 3 months for a Continuing Education Training Centre of 80 plus staff (Training Vision Institute Pte Ltd), conducting professional workflow consultancy and establishing the whole suite of Standard Operational Procedures from customer service to service fulfilment for both a Fertility Wellness Centre (CloudCare Pte Ltd) and an Adult Training Provider (SCALA) in order to achieve Operational Excellence.
  11. 11. 11 PROPOSAL FROM RICE CONSULTANCY PTE LTD Rice Capability - Proven Solution Capelle – Training Management System o The owned self-developed system was already 10 years, Capelle was not able to make modification in the system to include new requirements o No central filing system which caused inconsistence in the process. o Team member unable to cover each other duties during urgent leave due to inconsistence in the process o System not accessible outside company network, hence admin team has to stay overtime in office to complete. o Assignment of work done manually, hence work not evenly distributed which caused inefficiency o Duplicated work & effort between admin & finance as no integration was done o Actual transaction & finance record not aligned which caused business review & heath not accurate, causing delay of invoice & account receivable o Resources booked by account manager without confirmed contract which caused poor management of resource o Physical documentation of contract, attendance & important documents were all filed & stored for audit. However, sometime unable to locate paperwork. Challenges that Client faced
  12. 12. 12 PROPOSAL FROM RICE CONSULTANCY PTE LTD Rice Capability - Proven Solution Capelle – Training Management System RICE proposed solution o Discovery session with client to understand key business requirements based on business strategy in order to achieve Business Vision o Identify and spell out each detailed requirements to validate what is needed to achieve respective strategic thrust’s objective o Discovery session with key holder to identify As Is process & To-Be process o Develop a digital platform (IMS) to automate operational workflow with best practice, access by role based: ➢ Admin module ✓ Course management enable Admin to create class event accurately using course info created. Able to generate different documents by just 1 click (eg: attendance sheet, confirmation email, etc) ✓ Vendor management enable PO generate to vendor directly through 1 click & keep record of order linked to class event which enable Finance to track spending for each class
  13. 13. 13 PROPOSAL FROM RICE CONSULTANCY PTE LTD Rice Capability - Proven Solution Capelle – Training Management System RICE proposed solution ✓ Trainer management keeps record of all trainer's certification & availability. This quicken the process for admin to assign class to trainer accurately. ✓ Resource management allows admin to know the classroom availability & usage ➢ Finance module ✓ Able to make accurate billing based on data inputted by Admin which quicken account receivable ✓ Able to identify revenue & cash flow through report generated via management module ➢ Management module ✓ Able to generate admin report to ensure necessary processes are all completed for classes that had happened ✓ Able to generate revenue report based on location, course, trainer, etc
  14. 14. 14 PROPOSAL FROM RICE CONSULTANCY PTE LTD Rice Capability - Proven Solution Enercov – Customised Service Tracking System o Service reports using paper and handwritten. o Maintenance issues are not digitized, which makes it difficult to carry out any credible form of analysis and correlation. o Manual tracking for installation maintenance schedule, which lead to manual allocation of technician which might not be best fit for that air-con model. Result in waste of resources due to extra time spend resolving issue. o Missing or double servicing of air-con unit due to manual tracking for maintenance schedule o Compressor only replaced when breakdown, which caused client constantly doing firefighting Challenges that client faced RICE proposed solution o Discovery session with client to understand key business requirements based on business strategy in order to achieve Business Vision o Identify and spell out each detailed requirements to validate what is needed to achieve respective strategic thrust’s objective o Develop a digital platform (system) that records past & future installations, it’s configured specifically for different compressor system configurations o Develop different maintenance templates to record each compressor status. System will use data to analysis the compressor performance o System is able to analysis technicians performance through the collection of data from each maintenance record
  15. 15. 15 PROPOSAL FROM RICE CONSULTANCY PTE LTD Rice Capability - Proven Solution Singapore Red Cross Academy – Training Management System o High withdrawal rate o No proper registration process o Manual registration via phone call / on site / email o Manual tracking for class status o Manual tracking of cert expiry o Manual class schedule creation on goggle sheet and website o Manual calling/email to learners upon class confirmation o Manual attendance sheet creation after every class confirmation Challenges that client faced RICE proposed solution o Discovery session with client to understand key business requirements based on business strategy in order to achieve Business Vision o Identify and spell out each detailed requirements to validate what is needed to achieve respective strategic thrust’s objective o Develop work flow using LLTMS as a guide to achieve client’s objective o Develop online registration & payment portal which immediately reduce their withdrawal rate & increase cash flow o Online registration push data to LLTMS which allows operations to have LIVE update on class status o LLTMS send reminder email to learners “X” days before cert expiry o Auto email generated to learners once class status change to confirmed o 1 click to generate attendance sheet & assessment
  16. 16. 16 PROPOSAL FROM RICE CONSULTANCY PTE LTD Rice Capability - Proven Solution Nursing Management System o Manual residents & clients recording o No proper registration process o Manual recording of residents & clients health conditions o Manual tracking of medication feeding. o Difficulties in reading the medical records & therapy records written by individuals. o Notice board full of post-it stating residents &/or clients health condition for the day. o Only the attending staff of the day/shift will know the health condition of the Resident/Client. o Manual Therapy scheduling & recording by outsource Therapist. o Storage issue due to too many documents to store for future reference purpose. o Manual tabulation for MSF subsidy report, residents report, Therapy attendance report, etc. Challenges that client faced RICE proposed solution o Discovery session with key stakeholders to understand current pain point & challenges. o Identify and spell out each key stakeholder AS-IS process. o Propose & develop TO-BE process based on Best Practice to key stakeholders. o Develop a seamless & user-friendly management system based on proposed TO-BE process for Social Work, Nursing & Therapy department. o Residents & Clients health condition for the day is avail in one glance by relevant staff based on the user rights given. o Develop different template/report for individual department for external & internal reporting. o Auto Therapy schedules based on required duration selected by Therapist. o Internal messaging platform to record conversation between different department for Residents and/or Clients o 1 click to generate attendance sheet & reports for external & internal reporting.
  17. 17. 17 PROPOSAL FROM RICE CONSULTANCY PTE LTD Rice Capability - Proven Solution Singapore Children’s Society – Tutor Management System o Difficulty in getting signed attendance from tutors. o Manual scheduling which often result in double bookings. o Lost track of tuition sessions due to multiple rescheduling. o Overflowing of WhatsApp messages due to tutors' submission of attendance record. o Manual feedback tracking. o Manual tabulation of tuition sessions for individual child for claim purpose. o Manual tracking to ensure each child will not exceed the number of tuition per month. o Difficulty in finding the contact for caregivers, tutor and/or social worker for individual student. o Zero visibility of class since tutor will only submit session at the end of month for payment. Challenges that client faced RICE proposed solution o Discover session with their consultant to understand their requirement. o Propose & develop a seamless management system based on Best Practice with User rights based on Role. o Develop a schedule page that provides tuition information based on individual tutor. o Auto email reminder to tutors before tuition date. o Track & auto email reminder to tutors & caregivers when attendance not mark after the tuition date. o Signature recording for each completed tuition session. o Track the number of tuition session for each child to ensure it is kept within limit. o 1 click to generate attendance report for finance reporting o Colored schedule page for easy identification of tuition session not completed after tuition date. o Private message module for tutors, caregivers & social workers.
  18. 18. 18 PROPOSAL FROM RICE CONSULTANCY PTE LTD Testimonials Singapore Children’s Society “When my centre embarked on our digitalization project in 2021, we were new to the process and design planning behind the scenes. We are thankful for the generous guidance provided by Rice consultants each step of the way, supporting us with the digital interface to implementation of the system, also providing advice to us about the aftercare maintenance of the platform. It was a pleasant partnership as we worked together to come up with a system that value adds to the work and make our digitalisation dream come true.” Joy Lim, Director
  19. 19. 19 PROPOSAL FROM RICE CONSULTANCY PTE LTD Testimonials
  20. 20. 20 PROPOSAL FROM RICE CONSULTANCY PTE LTD User Friendly Input (System reference)
  21. 21. 21 PROPOSAL FROM RICE CONSULTANCY PTE LTD Schedule & Calender (System reference)
  22. 22. 22 PROPOSAL FROM RICE CONSULTANCY PTE LTD Participant & Course (System reference)
  23. 23. 23 PROPOSAL FROM RICE CONSULTANCY PTE LTD Digital Signature & File Upload (System reference)
  24. 24. 24 PROPOSAL FROM RICE CONSULTANCY PTE LTD Roles Setup & Access (system reference)
  25. 25. 25 PROPOSAL FROM RICE CONSULTANCY PTE LTD Our Process
  26. 26. 26 PROPOSAL FROM RICE CONSULTANCY PTE LTD Key Development Philosophies • Modular – Data and system components to be designed in modules to enable high reusability and achieve “enter once use many”. Each unique piece of data should be entered only once, and referenced from elsewhere (instead of re- entering) • Practical – Design & implementation to be simple and straightforward instead of sophisticated but difficult to understand. We aim to deliver functionality to end user instead of building cutting edge technology which layman cannot understand
  27. 27. 27 PROPOSAL FROM RICE CONSULTANCY PTE LTD Key Development Philosophies • Prepared for Refinement – We understand the need for “simple now” and “extend later”, so we undertake an iterative process in development, fully prepared for new requirements and extensions in a phased approach. • User Friendly – Aesthetically pleasing and user-friendly components allow for ease-of-use and functionally effective systems.
  28. 28. 28 PROPOSAL FROM RICE CONSULTANCY PTE LTD Key Development Philosophies • Based on Best Practices – Employing best practices allow us to build upon our past experiences and improve, and have easily understood coding practices which are transferrable • Extensible – System is built in an open and extensible manner to cater for future improvements and expansion easily
  29. 29. 29 PROPOSAL FROM RICE CONSULTANCY PTE LTD System Proposal
  30. 30. 30 PROPOSAL FROM RICE CONSULTANCY PTE LTD Proposed Deployment Infrastructure
  31. 31. 31 PROPOSAL FROM RICE CONSULTANCY PTE LTD Collaboration Proposal
  32. 32. 32 PROPOSAL FROM RICE CONSULTANCY PTE LTD Scope of Work 1. Solution discovery 2. System & database design 3. Development & user-acceptance testing on staging 4. Server setup and deployment 5. Training 6. System implementation 7. Tier 1 support and maintenance
  33. 33. 33 PROPOSAL FROM RICE CONSULTANCY PTE LTD Description Price (S$) Learning Management System Development ➢ Workflow Discovery ➢ System features (reference to appendix A): o Administration - User Account Set up - 2FA Set up o Set up - Module - Course Set up o Operation - Scheduling - Payment (Finance) o Communication - Message In/Out box o Report 80,000/- User training (up to 2 sessions) Annual Maintenance (up to 20 manhours)(reference to page 37) 5,000/- Proposal Note: Solution will include (Appendix A) unless stated otherwise. For further enhancement will be evaluated and quote accordingly.
  34. 34. 34 PROPOSAL FROM RICE CONSULTANCY PTE LTD Appendix A – Aidha System Requirement
  35. 35. 35 PROPOSAL FROM RICE CONSULTANCY PTE LTD Note: Accessible from Windows, iOS and Andriod OS. – Application developed will be Browser based. Compatibility with Microsoft365 (Sharepoint, Calender, Teams) – Application will have own calender scheduling. Appendix A – Aidha System Requirement
  36. 36. 36 PROPOSAL FROM RICE CONSULTANCY PTE LTD Note: Eligibility for grant funding – RICE had completed a few projects that client received grant from NCSS. However, approval is still subject to individual sponsor criteria which RICE will assist in providing relevant support when necessary. Appendix A – Aidha System Requirement
  37. 37. 37 PROPOSAL FROM RICE CONSULTANCY PTE LTD Appendix A – Aidha System Requirement
  38. 38. 38 PROPOSAL FROM RICE CONSULTANCY PTE LTD Note: Calendar information exportable to other standard calender platform. – Need more details to advise. Uploading & Tracking of student class activities – User will have to tick manual whenever completion of activities. Application will have uploading function, however, suggest to separate uploading files to another platform to avoid data corruption & speed of application. Appendix A – Aidha System Requirement
  39. 39. 39 PROPOSAL FROM RICE CONSULTANCY PTE LTD Note: Reports – As long as data is inputted it can generate report. Suggest to do raw report so that respective user can filter required data as necessary. Appendix A – Aidha System Requirement
  40. 40. 40 PROPOSAL FROM RICE CONSULTANCY PTE LTD Note: Invoice – Need more details. RICE has the capability to API to PayPal payment gateway. Cash expenses, e-receipt generation, discretionary write-off outstanding amounts – These functions should be under Accounting software/application not in this Learning Management system Appendix A – Aidha System Requirement
  41. 41. 41 PROPOSAL FROM RICE CONSULTANCY PTE LTD Project Timeline Upon kick-off, the project will be implemented based on the following targeted timeline: S/N Activity Duration (estimation) 1 Workflow discovery (based on requirement given) 2 weeks 2 Development Phase ➢ Construction of system including testing & first preview 6 – 8 weeks 3 Refinement Phase ➢ Target for up to 2 iterations of systems refinements & bug fixes after first review 2 – 4 weeks 4 User acceptance testing and sign off 2 weeks 5 Training (2 sessions) 2 weeks 7 Full scale implementation 1 week
  42. 42. 42 PROPOSAL FROM RICE CONSULTANCY PTE LTD Deployment, Warranty, Maintenance • During development stage, the system will be placed onto a staging server for user testing • Upon sign-off of user acceptance tests, the system will be placed onto production server • Upon placing on production, a warranty period of 90 days will cover the bug fixes • Upon the expiration of warranty, an industry standard charge of $220 / man-hour rate will apply for any system work done, including bug fixes • Annual maintenance contract will be made available at $5K / year, with 25 man-hours available to be used for bug fixes and enhancements if required. Unutilized man-hours will not be refunded but can be carried forward to the next year for up to 2 years.
  43. 43. 43 PROPOSAL FROM RICE CONSULTANCY PTE LTD Project costing & Payment term S/N Description Amount S$ 1 60% upon signing off quotation 48,000 2 20% upon Refinement phase 16,000 3 Final 20% upon User Acceptance Test signed off 16,000 Total project costing excluding maintenance: S$80,000 *Support & maintenance ~ S$5,000 (up to 25 man-hours) Full payment together with final payment 20% upon User Acceptance Test signed off.
  44. 44. T H A N K Y O U PORTFOLIO OF RICE CONSULTANCY PTE LTD @ VERSION 1.0 /150118 www.riceconsultancy.com.sg Rachel.oh@riceconsultancy.com.sg

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