1. What is an Attitude ?
• It is an outward
expression (through body
gestures) of our state of
mind.
• It is a mirror of the mind.
• It reflects our thinking.
12. This not only makes good business sense, it also reflects a deeper yearning of
the human spirit to be of service, to build loving, caring relationships, to
affirm our interdependence, and to bring value, beauty, and benefit into the
world.
13. Human side of quality
The human quality should always
include the following three
components :
Creativity - The joy of thinking
Physical activity - The joy of working
with sweat on the forehead.
Sociality - The joy of working
together
14. Quality begins with me.
. If we are to take Total Quality to
heart, we too must come to look at
our own lives in a more
multidimensional, interrelated and
holistic manner. Taking the theme of
Total Quality personally has the
potential to tap us into the flow of
life giving forces and ways of living
and working that are ultimately most
rewarding and productive
16. 1. Lost his job
2. Got defeated for legislature
3. Started business and failed
4. Wife died of a fatal disease
5. Experienced nervous breakdown
6. Contested in election for speaker in legislature and lost
7. Tried for nomination in a political party and lost
8. Applied for post of land officer and didn’t get it
9. Contested for senate and lost
10. Contested for vice president and lost
11. Again contested for senate and lost
AND TWO YEARS LATER…..
ABRAHAM LINCOLN
GOT ELECTED AS PRESIDENT OF AMERICA
17. FAILURE
Does not mean (X)
You are a failure You have not yet
succeeded
You have learned
something
You have accom-
plished nothing
You have to do it in a
different way
You will never be able
to do it
You are not perfectYou are inferior
You have to start afreshYou have wasted your
life
It means (4)
18. You should try very
hard
You should give up
It takes a little longerYou will never achieve
God has a better idea!
You will get the idea if
you have faith in Him
God has abandoned
you
FAILURE
Does not mean (X) It means (4)
Impossible is a word to be found only in the
dictionary of fools..
19. INSTEAD OF BLAMING DARKNESS,INSTEAD OF BLAMING DARKNESS,
LIGHT A CANDLE IF YOU CAN!LIGHT A CANDLE IF YOU CAN!
STOP BLAMING;STOP BLAMING;
INSTEAD TAKE ACTIONINSTEAD TAKE ACTION
20. THE CAN DO ATTITUDE
• You CAN DO everything, but not all at once.
• You CAN DO everything, if it’s important enough
for you to do.
• You CAN DO everything, but you may not be the
best at everything.
• You CAN DO everything, but there will be
limitations.
• You CAN DO everything, but you’ll need help.
22. Add POSI+IVE Behavior
INFLUENCE YOUR ENVIRONMENT!
• Sprinkle some “positive” on the negatives
• Focus on the good of each day
• Stay out of the “feeding frenzies”
• Say “please” and “thank you”
• Practice EMPATHY
• Evaluate YOUR behavior
• Never miss an opportunity to complement
• Spread a SMILE around
Replace the BAD HABITS!
BEHAVIORBEHAVIORBEHAVIORBEHAVIOR
23. Generate enthusiasm
Operate to your potential
Destroy negative attitude
CHANGE CAN
START WITH OURSELF
AND CAN BEGIN ONLY
FROM WITHIN.
24. How to Change Your Behavior
BEHAVIORBEHAVIORBEHAVIORBEHAVIOR
BEHAVIORBEHAVIORBEHAVIORBEHAVIOR
Changes take
true assessment,
determination &
discipline
25. Watch your definitions -
they become thoughtsthey become thoughts
Watch your thoughts -
they become wordsthey become words
Watch your words -
they become actionsthey become actions
Watch your actions -
they become your destinythey become your destiny
Watch your definitions -
they become thoughtsthey become thoughts
Watch your thoughts -
they become wordsthey become words
Watch your words -
they become actionsthey become actions
Watch your actions -
they become your destinythey become your destiny
Remember to . . .
26. And what is positive attitude?
• It is that state of mind which is constructive
in nature.
• Which brings optimism into your life.
• Which makes it easier for you to avoid
worry and negative thinking.
• Which helps you to see bright side of life.
• Which provides you motivation to
accomplish your goals.
• Which inspires you to believe in yourself
and in your abilities.
27. And what are the benefits ?
• Makes you a solution oriented person.
• Helps you to see opportunities.
• Brings more energy in your life.
• Greater inner power and strength.
• Enable you to surmount any difficulty in
life.
• Inspires you to motivate yourself and
others.
• Creates respect for you amongst people.
28. How to develop a positive attitude in
life ?
• Decide that you want to develop PA
• Always use positive words.
• Allow into your awareness only feelings of
happiness, strength and success.
• Visualize clearly in your mind that you are
possessing a positive attitude.
• Associate yourself with people who think
positively.
• Engage in some regular physical exercise.
29. Developing a positive attitude in
life….
• Read at least one page of inspiring book
every day.
• Watch inspiring movies that make you feel
happy and good.
• Always sit and walk with your back
straight. This will strengthen your
confidence and inner strength.
• Disregard and ignore negative thoughts.
Substitute negative thoughts with
constructive happy thoughts.
30. Developing a positive attitude in life….
• Learn to master your
thoughts.
• Contemplate upon the
futility of negative
thinking and worries.
• Have faith in yourself
and in the power of
Universe.
32. Posture is our inner attitude
reflected outwards to the
world.
Change your attitude;
Change your life.
Change your posture;
Change your world
33. A title and description can provide essential detail about this photo.
Good Posture
34. The importance of good posture
Good posture allows free movement of energy,
blood, nerve impulses, and oxygen. This, in turn,
assists the body to work more efficiently and heal
more effectively.
Good Posture allows our inner body to be free of
blocks and tension, to assist in optimal health.
Good posture is a fluid adjustment of the moving
body, through a changing environment.
36. • Use a smile to signal that you are in a pleasant
mood , positive , and approachable
• Practice smiling in front of a mirror to gain
confidence . See how you look with a broad
showing teeth parted ,possibly leading to a soft
laugh
• Smile to indicate a positive attitude:
-Respect for the other person
-Friendliness
-Openness
37. We are confident and comfortable while
speaking to the customer.
We are happy, welcoming, and grateful
for the opportunity to speak.
We know we are explaining something
positive that will benefit the customer.
39. •Always treat coworkers as you would like
to be treated.
•Never lie or spread gossip to get ahead
or to get close to the boss.
•Respect the moods of your fellow
employees. Everybody has a bad day
once in awhile.
•Be polite.
&
•Try to get along with other employees.
Be a team player.
61. Let others lead small lives,
but not you. Let others
argue over small things,
but not you. Let others cry
over small hurts, but not
you. Let others leave their
future in someone else's
