1. Hatem Elghandour
E-Mail: hatem_alghandour@yahoo.com
Contact: +971569791172, Skype : heta1685
 Present Address : Dubai, U.A.E.
 Driving license : UAE Driving license
 Languages : Arabic, English and Russian(Mid level).
 Date of Birth : First of June, 1985.
 Nationality : Egyptian.
 Marital Status : Married.
PERSONAL SUMMARY
A well mannered, articulate and hardworking senior sales who has invaluable experience of
providing a professional and efficient service to customers. Able to ensure high levels of
customer satisfaction and to exceed their expectation when it comes to customer care. Excellent
client facing and configuration skills and a strong team player with an appreciation and
understanding of the importance of customer care as a function within a business. Ready and
qualified for the next stage in my career and looking forward to making a significant
contribution to the growth of an ambitious company.
PROFESSIONAL SYNOPSIS
Fashion Retail Personal
Brand management Customer service skills Hungry for success
Retail knowledge Up selling Communication skills
Driving sales It literate Ambitious
Merchandising Marketing & promotions Drive & Resilience
Customer focused Stockroom procedures Creative
Competitor analysis Great sense of style Responsible
Cash control Attention to detail Dedicated
Inventory control Documentaion & Reporting High levels of integrity
Training techniques Job scheduling Reliable
Relationship building Management Polices & procedures Loyal
ORGANIZATIONAL EXPERIENCE
UAE TRADING Luxury Clothing Boutique, Dubai since Nov 2011 till Feb 2016

2. Senior Sales
Responsible for creating a sales environment that enhances the buying experience. Also in charge of driving the full sales
lifecycle, from initial contact to demonstrations and sale.
Duties;
 Actively greeting customers and maintaining a level of conversations during their store visit.
 Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
 Assisting customers with questions, needs, purchases and gross selling.
 Taking decisive action to improve the branch performance.
 Promoting specific lines under the guidance of management.
 Unpacking and checking all new stock deliveries.
 Doing inventories and assuring that the stock figures are matching with system figures.
 Setting up the merchandise on the sales floor and store windows.
 Giving useful suggestions to the buyers of the salable styles and models.
 Dealing with customers complaints and suggestion in a good matter and solving problems.
 Giving training to the new staff and helping them in developing their performance.
Etisalat / Emirates Telecommunication Cooperation, Dubai since Aug2008 till Aug2011
Office Supervisor
Client Relationship Management
 Interfacing with clients for suggesting the most viable services & product range and cultivating relations with them for
securing repeat business.
 Ensuring satisfaction of customers by responding to the queries related to various Bill Payments, issues of Application
Process Accounts and product issues along with timely redress of their complaints to achieve service quality norms.
 Mapping client requirements and providing them customized business solutions through new proposals, presentations
and demonstrations for information on cards, new schemes, mobile phones as well as internet connections.
Reporting & Documentation
 Ensuring that all reports & other documentation are ready by month end for final review by the senior management.
 Expediting documentation from customers as well as processing their Application Sales Reports in a timely and
accurate manner.
 Liaising with other departments for expediting pending documents related to the customers.
 Issuing Project Expediting Plans to the subordinates based on targets.
 Ensuring timely delivery of cash reports to the Cash Department of Head Office after closing.
 Reviewing reports and preparing staff schedule.
Accounting Experience
 Diploma of manual accounting from Accountants training academy (A.T.A) within the period from 1/6/2007 to
1/8/2007.
 Diploma of computerized accounting by using MS-excel from Accountants training academy (A.T.A) within the period
from 1/6/2007 to 1/8/2007.
 One year experience as an accountant from 8/2006 to 8/2007.
Key Skills And Compretencies
 Comprehensive knowledge of sales techniques and best practices.
 Providing insights into consumer behaviour.
 Able to work in fast paced environment.
 Maintaining high visibility and energy levels on the shop floor.
 Natural ability to communicate with various kinds of people.
 Able to adapt to the immediate or unforeseen challenges.
 Detail orientated and consistently accurate.
 Can quickly learn new process.
IT SKILLS
 Well versed with Windows, MS Office 2007 (Word, Excel, Access, and PowerPoint) & Internet Applications.
ACADEMICS
 Bachelor of commerce Helwan University, 2007.