4 steps to powerful communication for RAAF WINGS
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A presentation on the four foundations to powerful communication by Heidi Alexandra Pollard, Chief Empowerment Officer of UQ Power for the Women's Integrated Networking Group at the RAAF, Williamtown
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4 steps to powerful communication for RAAF WINGS
- 1. 4 Steps To Powerful Communication April 2016 Unleash Your Super Powers http://www.uqpower.com.au
- 2. As workplace futurist and culture hackers, I get excited about helping teams and businesses build cultures that empower individuals to use their strengths powerfully. I’m especially curious about how business and people are adapting and creating new ways of working in order to remain relevant and be sustainable. I’m passionate about Work / play / living Generosity Economy Global nomads City based dwellers Massively mobile Energy Disconnection Depression Co-working Collaboration End of retirement Cloud computing Education reengineering Quadruple bottom line
- 3. ““Heidi we’ve seen moreHeidi we’ve seen more change in the lastchange in the last 33 yearsyears than in the lastthan in the last 3030.. How do I lead now?”How do I lead now?”
- 4. www.UQPower.com.au Change is happening exponentially But people think linearly UQPower.com.au#StartWithU
- 5. Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport. Ie: The ability to communicate The One Constant
- 6. So how do you effectively communicate in times of VUCA (volatility, uncertainty, complexity and ambiguity)?
- 7. Spotlight on USpotlight on U What’s your biggestWhat’s your biggest communication challenge?communication challenge?
- 8. You Build 4 Solid Foundations PersuasiveProductive Physiology Psychology
- 9. The affectiveness of your relationships, your ability to build trust, your ability to assert yourself and handle conflict and your ability to craft a powerful message in person or in writing or via email depend upon you mastering four key communication foundations: 1 - VISION – Purposefully Aligned 2 - IQ – Intellectually Focused 3 - Body – Physically Energised 4 - EQ - Interpersonally Connected Become Fluent in All Four Quadrants
- 10. Build Solid Foundations How many times have you met someone with a brilliant mind and high IQ that are useless at communicating with staff or building relationships?
- 11. You have to #startwithU by believing in U and your message. If you don’t believe, no one else will, every one can spot a phoney! Step 1 – Believe in your message
- 12. VISION – purposefully aligned – strategic, inspiring www.UQPower.com.au WITHOUT VISION POWER WITH VISION POWER Lack of faith in self Live a life of value Disconnected from intuition Trust intuition and gut feelings Unable to make decisions easily Have a sense of knowing and calm No clear direction in life Make a difference in others lives
- 13. Words have energy. Some are light and filled with possibility and some are heavy and block progress. Be mindful when choosing your words. Recently I was speaking to a client who had decided to resign from her role. She described it as something she was “dreading” because she would have to have a difficult conversation with her current boss. After a brief discussion focusing on the positives associated with her decision to leave, she shifted her language around the move to it being a “huge opportunity for a fresh start with new amazing people.” And with this change in language came a sense of excitement, possibility and energy. Are You Self Sabotaging?
- 14. There are 7 steps to having a difficult conversation: 1 – Set the scene 2 – Describe your feelings 3 – Clarify importance 4 – Own your part 5 – Offer solutions 6 – How to move forward 7 – Invite their response PAIR SHARE Difficult Conversations
- 15. You have to speak of what you want, not what you don’t want. Your focus must be on the positive outcome you desire not the negative of what you don’t want. Step 2 – Be specific X •Don’t run across the road. •Don’t be late to today’s meeting. •Don’t overspend your budget this month. •I hope I don‘t mess up my speech today. • Walk carefully across the road. • I’d appreciate you arriving on time for today’s meeting • Let’s focus on achieving our targets this month. • I’m determined to present confidently and clearly today.
- 16. Discuss with your partner – where do you use language that limits your choice and is focused on what you don’t want rather than what you do want? Be specific. EMPOWER YOURSELF THROUGH YOUR WORDS Reframe Your Words X •I can’t do it •I really should •I have to •I’ll give it a try • I’m choosing not to • I would like to • I really want to • I will do this
- 17. IQ – Intellectually Focused WITHOUT IQ POWER WITH IQ POWER Lack of joy and spark Perform better at work Unhelpful mind chatter Drive career & promotion success Sense of struggling Ability to innovate Worry a lot Sure of their skills and knowledge
- 18. Stand in 2 circles one inside the other •My life story… •A passion I have outside of work is… •I love working for our organisation because… •My favourite book / movie at the moment is… •Teams work when… •Something I’m looking forward to is… Speed Questions
- 20. The most powerful communication tool at your disposal is not your mouth, it’s your entire body. Become fluent in body language as your second language and watch your results soar. Step 3 – Use Your Whole Body
- 21. Body – physically energised WITHOUT BODY POWER WITH BODY POWER Lack of self esteem and confidence Feel confident even in challenging situations Neglects own needs More assertive with needs No ‘me’ time Say no when they need to Out of touch with tangible feelings Radiate more energy
- 22. Are You “Batteries Not Included” UQPower.com.au#StartWithU
- 23. AKA a “Drainer” of energy? UQPower.com.au#StartWithU
- 24. Are you “Batteries Included”? UQPower.com.au#StartWithU
- 25. AKA a “Giver” of Energy? UQPower.com.au#StartWithU
- 26. What kind of leader do you want to be? UQPower.com.au#StartWithU
- 27. Understanding your body language and other physical queues is very important when you are communicating with others. Your non-verbal communication skills are just as important as your verbal skills. The most important thing to ensure is congruence – that your messages match your body. Powerful Body Language
- 28. Human Communication - 7% of meaning is in the words that are spoken - 38% of meaning is paralinguistic – the way we say it - 55% of meaning is in body language & expression Content 7% Verbal cues Tone 38% Vocal cues Body language 55% or facial expressions
- 29. “When it comes to body language, there are some who have better vocabularies than others.” Doug Larson
- 30. Introduce yourself to someone: Like it’s a waste of your time Test It In Your Body
- 31. Introduce yourself to someone: Like you really really want to impress them but are a phoney. Change Your Body
- 32. Introduce yourself to someone: Like they are your long lost best friend Lead With Love
- 33. body language practice www.UQPower.com.au “It’s important we get this right. Things must change around here.”
- 34. The most powerful way to engage with and relate to others is to listen first and ask second. Too many people spend too much time on what they want to TELL others rather than taking the time to stop, LISTEN and ASK. Step 4 – Listen Then Ask
- 35. EQ – interpersonally connected www.UQPower.com.au WITHOUT EQ POWER WITH EQ POWER Lack of confidence Communicate confidently Unable to build rapport Able to read social cues Lack of boundaries – give away power Build strong relationships Closed off, shut down from others Open, compassionate & understanding toward others
- 37. Listen Then Ask Challenge Person A – share with Person B something you’d like to see improved at work. Person B – listen first then only respond with questions (no solving, telling or sharing your stuff)
- 38. Feedback What’s one thing you What will you work on learnt today? improving?
- 39. • Download this presentation at www.UQPower.com.au www.linkedin.com/in/heidialexandrapollard
Notes de l'éditeur
- Meet Ruth
- Meet Ruth
- 11.20am Building Rapport and Engaging People The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past. John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications. His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications. Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied: 7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression (and body language). The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication. One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted. Here you are setting the scene or the big picture. For example: We live in a world that….. Have you ever found yourself in a situation where…..? Have you noticed how ……..is happening more often today?
- 11.50am VISUAL BODY LANGUAGE Show teenage Katy Perry Clip Make eye contact 1.50pm Neutral Body Stance Practical There are no right or wrong stances for presenting or pitching. However it is important to remember that your body is a large communication vessel for sending messages to your audience and for switching your own brain on. In order to make sure the audience trusts you you need to build resonance!! AND you want your pitch to be meaningful and profitable. Imagine therefore the audience is in pain and your role in pitching is to teach them something but leave a void that they will need and want to pay for to have Enigma fix.
- Then in your small group share your ideas, choose the best concept and design a pitch to sell it to the larger group. You have just 2 minutes as a team to do this.
- Meet Ruth