1. HERBERT P. MEJIA
CELLPHONE NUMBER: +97150-1217991
EMAIL ADDRESS: bert071322@gmail.com or bert_092286@yahoo.com
OBJECTIVE:
To venture into a new position where I can enhance my profession, talents and attain
a high degree of professionalism in a new company.
CAREER PROFILE:
 Hardworking, adaptable and have willingness to learn.
 Computer literate ( Troubleshooting hardware and software, Opera, FCS,
Fidelio, MS office)
WORKING EXPERIENCE:
Team Leader Concierge
Yas Viceroy Hotel Abu Dhabi
Five Star Luxury Hotel
YasIslandAbu Dhabi,UnitedArab Emirates
September 1, 2014 to Present
 Giving information with the guest (e.g. tours, activities, attractions, restaurants,
events etc.)
 Arranging flight bookings and arranging Limo service if require.
 Answering guest E-mail inquiries.
 Posting guest transportation.
 Arranging guest Transportation.
 Ensures Concierge desk and store room is clean, tidy and well organized.
 To ensure all bellboys is up to standard
 Assisting the reception team (e.g. passport scanning, photocopy, updating guest
profile in opera, check in or check out if necessary)
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Ensures that the guest luggage is carried from arrival point to room and from to
departure point on check out.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
To generally promote and ensure good inter departmental relations

2. BELL CAPTAIN/ Concierge
Yas Viceroy Hotel Abu Dhabi
Five Star Luxury Hotel
YasIsland Abu Dhabi,UnitedArab Emirates
October 15, 2012 to August 31, 2014
 Assisting the concierge in giving information with the guest ( e.g. tours, flights
information, safaris, restaurants, events etc.)
 Answering guest E-mail inquiries.
 Posting guest transportation.
 Arranging guest Transportation.
 Ensures Concierge desk and store room is clean, tidy and well organized.
 To ensure all bellboys is up to standard
 Receives guests in a professional and friendly manner, satisfying guest expectation
from arrival through to departure.
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Ensures that the guest luggage is carried from arrival point to room and from to
departure point on check out.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
 To generally promote and ensure good inter departmental relations.
BELL CAPTAIN/ Concierge
Hala Arjaan by Rotana
Four Stars Deluxe
Abudhabi,UnitedArabEmirates
October 1, 2011 to October 5, 2012
 To ensure all bellboys are up to standard.
 Helping the reception team in doing check-in if busy time.
 Scanning the passport of the guest.
 Receives guests in a professional and friendly manner, satisfying guest expectation
from arrival through to departure.
 Greets guest upon arrival offering assistance at all times.
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Ensures that the guest luggage is carried from arrival point to room and from to
departure point on check out.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
 To generally promote and ensure good inter departmental relations.

3. BELLBOY
Hala Arjaan by Rotana
Abudhabi,UnitedArabEmirates
November 1, 2009 to September 30, 2011
 Receives guests in a professional and friendly manner, satisfying guest expectation
from arrival through to departure.
 Greets guest upon arrival offering assistance at all times.
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
 Regularly checks the lobby area, ensuring it is clean tidy and well organized.
 To generally promote and ensure good inter departmental relations.
 Ensures Concierge desk and store room is clean tidy and well organized.
GUEST SERVICE AGENT
CrossTraining (with certificate)
AlmahaArjaan by Rotana
March 10, 2009 to June 2009
 To maintain effective communication with all related department to ensures smooth
service delivery.
 To receive guest in standard way and friendly manner, satisfying guest expectation
from arrival till departure.
 Maintain awareness of guest profile through Fidelio guest history.
 To answer the call in standard way.
Housekeeping Attendant
AlmahaArjaan by Rotana
June 27, 2007 to October 28, 2009
 Check all rooms to verify room status every morning.
 Report damaged or missing items and suspicious behavior of the guest.
 Report don not disturb room.
 Maintain rooms assigned, in clean, safe and hygienic state at all times.

4. EDUCATIONAL ATTAINMENT:
UNDER GRADUATE : Bachelor of Science in computer Engineering
STI College Bagiuo
FOUR YEARS
Bagiuo City, Philippines
2005-2007
DIPLOMA : Diploma in Computer and Electronics Technology
TWO YEARS
STI College Tarlac
Tarlac City, Philippines
2003- 2005
SECONDARY : Gerona Junior College
Poblacion 3, Gerona Tarlac, Philippines
1998-2003
PERSONAL DATA:
Date of Birth : September22, 1987
Place Ofbirth : San Fabian, Pangasinan Philippines
Civil Status : Single
Citizenship : Filipino
Age : 27
Religion : Roman Catholic
Sex : Male
Height : 5’6”

5. CHARACTER REFERENCES:
Mr. AllwynD'Cunha
Assistant Chief Concierge
Yas ViceroyHotel Abu Dhabi
AbuDhabi,UnitedArabEmirates
+97150-9769542
Mr.Erhard Schumaker
Front Desk Manager
JW Marriott Marquis Dubai
Dubai,UnitedArabEmirates
+97150-5918364
Ms. Eva Koller
Front Office Manager
Eastern Mangrove Hotel by Anantara Abu Dhabi
Abudhabi,UnitedArabEmirates
+97150-1095917
I herby certify all above information are true and correct tothe best of my ability and
knowledge.
HERBERT P. MEJIA