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Embracing Intelligent Automation

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Embracing Intelligent Automation

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Hexaware provides Intelligent automation solutions to help businesses thrive & move towards the next wave of digital transformation. Read this Slides to know how.

Watch The Webinar
https://hexaware.com/resource/embracing-intelligent-automation-a-step-change-towards-smarter-operations/

Know More:
https://hexaware.com/services/business-process-services/intelligent-process-automation-services/

Hexaware provides Intelligent automation solutions to help businesses thrive & move towards the next wave of digital transformation. Read this Slides to know how.

Watch The Webinar
https://hexaware.com/resource/embracing-intelligent-automation-a-step-change-towards-smarter-operations/

Know More:
https://hexaware.com/services/business-process-services/intelligent-process-automation-services/

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Embracing Intelligent Automation

  1. 1. 1www.hexaware.com | © Hexaware Technologies. All rights reserved. Embracing Intelligent Automation A step change towards Smarter Operations Pranav Rai Global Head- Solutions & Practice, Hexaware Technologies
  2. 2. 2www.hexaware.com | © Hexaware Technologies. All rights reserved. The Pursuit of True Intelligent Automation RPA is just the start in the pursuit of intelligent automation. Start now, if you haven’t already Experience based ML algorithms with pattern recognition, reasoning and retention Cognitive Automation Rule-based ML algorithms with automatic learning capabilities Autonomics Conversational User Interface Intelligent machines that work and react like humans including learning, planning, problem solving and perception Artificial Intelligence Bots mimic human actions - faster, cheaper, more reliable & accurate than humans Robotics Process Automation Hybrid UI that interacts with users combining chat, voice or any other natural language interface using ML, NLP and NLG Leverage the variety in ML algorithms, NLP and NLG to build cognitive automation and conversational user interfaces Adopt AI to be truly digital and start making efficient and quick decisions for your business Smart and robust RPA implementation is a pre-requisite for a successful IA
  3. 3. 3www.hexaware.com | © Hexaware Technologies. All rights reserved. Machine Learning – The key enabler Machine Learning as a technology can be leveraged to design a gamut of algorithms, each applicable to certain set of business use cases SUPERVISED LEARNING UNSUPERVISED LEARNING REINFORCEMENT LEARNING Input ML Model Output Training Input ML Model Output Input Output Reward & State ML Model • Uses training data and feedback mechanism to learn the relationships • Both input and desirable output historical data are required to build this model • Most suitable for classification and regression models • Interprets input data structure and infers the pattern to learn the relationship • Only input historical dataset is required to build the model • Most suitable for recognition and recommendation models • Determines the reward score from each output - input combination to learn the relationship • Low to no historical data is required as the model is built to learn from interactions • Most suitable for prediction and decision models where data availability is scarce Customer email classification model Product recommender model Next best offer prediction model Capital Market model Trade Finance POC
  4. 4. 4www.hexaware.com | © Hexaware Technologies. All rights reserved. IA is Real! We see these around us… Recommendation engines, automated AML checks, behavioral analytics & profiling, real-time fraud detection, insightful trading Banks Analyze company data points & automatically write research reports to help make long-term investment decisions Understand physicians’ unstructured treatment recommendations & match them to WellPoint’s medical policies & clinical guidelines Through use of machine learning algorithms, Gmail successfully filters 99.9% of spam Content recommendation based on interests expressed & judgments made in past. Automatically add an item to a shopper's basket, and if a delivery slot is already booked, adds it to the existing order using IFTTT. Enable ride-sharing marketplace, identify suspicious or fraudulent accounts, suggest optimal pick-up & drop-off points, Calculate payouts to policyholders by reading medical certificates and analysing documents such as outpatient data, surgery, procedure reports and hospital stays
  5. 5. 5www.hexaware.com | © Hexaware Technologies. All rights reserved. The Market Sentiment – through Advisors POV RPA can cut costs for Financial services firms by up to 75% 67% of executives say AI will help humans and machines work together to be stronger using both artificial and human intelligence 60% of all the occupations have at- least 30% technically automatable activities For 85% of respondent, 900+ processes in their firms can be automated; 110m to 140m FTE capacity could be released by 2025 Leveraging AI in Retail has led to 2mn fewer product returns; In Healthcare it led to $2-$10 trillion savings
  6. 6. 6www.hexaware.com | © Hexaware Technologies. All rights reserved. Intelligent Automation across Industries- It’s just a start ! Manufacturing Telecom Retail Insurance Banking & Financial Services • Customer onboarding & servicing • Sanction Screening • Payment Inquires/Investigations • Corporate Actions • Improve Fraud detection and recovery • Position Management & Reconciliations • Loan Processing • Trade Finance • Cluster Analysis for Direct Sales - lead qualification • Claim Processing • Underwriting – rating & decision making • Policy issuance & fulfilment • Policy administration • Contract Management • Claim fraud detection and prevention • End-to-End query & request management automation using chatbots, virtual assistants, conversational IVR • Intelligent Email Assistant • Intelligent Call Routing • Social Media & Sentiment Analysis • Personalized customer targeting by customer segmentation • ML data mining to identify network anomalies • Interactive outbound voice Customer Surveys • Failure prediction and recommend proactive maintenance • Forecasting future demand trends and potential constraints in Supply Chain • Predictive analysis to identify design problems in pre- production • Determine root cause of quality • Forecasting Engine for Warehouse & Inventory Management • AI powered logistics operations by forecasting factors like delivery routes, arrival time, etc • Automated Checkout • Online Search Recommendations • Churn rate minimization • Optimizing energy consumption • Sales forecasting on factors such as prices, weather etc.
  7. 7. 7www.hexaware.com | © Hexaware Technologies. All rights reserved. Influencing the Future of Customer Experience
  8. 8. 8www.hexaware.com | © Hexaware Technologies. All rights reserved. Digital Verification as a Service for a Leading Global Background Screening Provider About the Client Comprehensive background screening solutions partner for over 9 years 14 countries, 26 locations Over 4000 employees Presence Customer Base Intelligent automation to optimize and disrupt the existing model Key Solution Highlights: 3 unique BOTs implemented Business Challenge Hexaware Solution & Approach Benefits Delivered Dynamic nature of business - 60% of efforts were spent on research and 40% on actual verification Forced closures instead of verified closures due to low contact rates Niche and fragmented process – Each end client came with their set of configurable SOPs Scope of Service: End to end Background Verification Research Call Verify A centralized database with an integrated telephony and CRM along with an exception handling team Update Research BOT Online BOT SOP BOT Same day Closures increased to 65% 35% reduction of efforts 109% increase in productivity Unable to verify (UTV) reduced from 11% to <9% Revenue enhancement- Helped client increase their end client base
  9. 9. 9www.hexaware.com | © Hexaware Technologies. All rights reserved. Contract Management for a leading Pharmaceutical Company About the Client Leading Pharma company based in UK Over 40 countries Over 7500 employees Presence Customer Base Intelligent automation to optimize and disrupt the existing model Key Solution Highlights Business Challenge Hexaware Solution & Approach Benefits Delivered Hundreds of contracts pending for renewal Tedious and manual intensive process Impacting partner experience Scope of Service: End to end Contract management Receive contracts/ details in email Validate crucial contract information Update the same in Ariba Maximise STP backed by an exception handling team Email Automation was deployed to read the Emails using NLP OCR Bot reads the contract (PDF attachment) in the email The third bot logs into the Ariba, keys in the information 100% closures in a day 71% reduction in efforts Backlog clearance AHT of the process reduced from 90 minutes to sub 30 minutes
  10. 10. 10www.hexaware.com | © Hexaware Technologies. All rights reserved. IA POC of Trade Finance Process for one of the Largest Global Bank About the Client One of world’s largest banks headquartered in US Global Over 200 mn customer accounts 70% automation of makers operations and 50% automation of checkers operations Over 40% reduction in cost of ownership Reduce rework as document capture is now highly automated Provide value added trade insights to customer portfolio Automated Ship tracking Presence Customer Base Hexaware studied the process in detail and identify process steps with RPA and ML potential Developed architecture to address end to end process Identified enabling technologies to power intelligent automation solution (e.g. Cognitive OCR, ML engine, etc..) Created a sample webapp to showcase real working prototype of the solution Automated OFAC , AML Triggers to level 2 / compliance teams Automated Ship tracking and compliance triggers to level 2 / compliance teams Analytics layer to capture trends, enable client to provide value added services and improve machine learning engine Reduce paper based operations Reduce data capture errors Improve processing time Improve efficiency by bringing in futuristic automation(AI, ML) Minimize Financial /Regulatory risk exposure Reduce cost of operations Our Mandate Highly paper based and manual document discrepancy management process Data capture errors leading to rework on 20% transaction 1.5 hours maker and checker operation People dependent operations Business Challenge Hexaware Solution & Approach Benefits Delivered
  11. 11. 11www.hexaware.com | © Hexaware Technologies. All rights reserved. Automate Everything Cloudify Everything Transform Customer Experience 11www.hexaware.com | © Hexaware Technologies. All rights reserved. Mission “To transform how IT services are delivered and to be the first IT services company in the world where half the Workforce is Digital” About Hexaware
  12. 12. 12www.hexaware.com | © Hexaware Technologies. All rights reserved. Innovative Services Passionate Employees Delighted Customers Questions? www.hexaware.com

Notes de l'éditeur

  • WellPoint, which provides health insurance coverage to nearly 40 million Americans, has implemented a utilization management system powered by IBM’s Watson cognitive computing technology. After nearly 15,000 hours of training by nurse clinicians, the system can understand physicians’ unstructured English treatment recommendations and match them to WellPoint’s medical policies and clinical guidelines to present consistent, evidence-based responses for clinical staff to review. The goal is to provide faster, better-informed decisions about patients’ care and save significant clinician time and costs.
    Similarly, Credit Suisse uses a technology from Narrative Science to analyze millions of data points on thousands of companies and automatically write English research reports that assess company expectations, upside, and risk. The reports help analysts, bankers, and investors make long-term investment decisions. Credit Suisse says the technology is helping to triple the volume of reports it produces while improving their quality and consistency compared with analyst-written reports.13

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