Getting right people to do consistently right things is always not easy. Learn how to use Azure Bot Framework to create a chatbot agent to improve your customer satisfaction and how you can use Azure Machine Learning to analyze data and provide accurate prediction.
by Marvin, Heng
Twitter: @hmheng
Blog: www.techconnect.io
What Are The Drone Anti-jamming Systems Technology?
AI/ML/DL: Improve Business with AI Chatbot Agent & Machine Learning
1. Improve Business with
AI Chatbot Agent
& Machine Learning
Speaker:
Marvin Heng
Blog : http://hmheng.pinsland.com
Twitter : @hmheng
YouTube: http://bit.ly/hmheng_yt
SlideShare: http://bit.ly/hmheng_ss
Github: https://github.com/hmheng
Microsoft
Cognitive Service
Microsoft
Bot Framework
HMHENG.
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2. Who is Marvin?
Software + Web Developer
AI Enthusiast
Blog : https://hmheng.pinsland.com
Twitter : @hmheng
YouTube: http://bit.ly/hmheng_yt
SlideShare: http://bit.ly/hmheng_ss
Github: https://github.com/hmheng
Scan & Subscribe!
hmheng.pinsland.com
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4. What Our Customer Wants Today?
Excellence of Services = Buy More + Loyalty
7
< 6
2011
2010
Source: American Express Survey, 2011
Out of 10 spending more with good customer service
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5. What Our Customer Wants Today?
Email (61%)
Phone(44%)
Social Media (48%)
Chat (73%) >
Source: eDigital’s Customer Service Benchmark survey
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7. What Our Businesses Face Today?
• Hard to get right talents.
• Delivering inconsistent/outdated information to customers.
• Emotional conflicts.
• Long working hours & multiple shifts.
• High Professional Training Costs.
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8. Introducing
AI Chatbot with
Azure Bot Service
Speaker:
Marvin Heng
Blog : http://hmheng.pinsland.com
Twitter : @hmheng
YouTube: http://bit.ly/hmheng_yt
SlideShare: http://bit.ly/hmheng_ss
Github: https://github.com/hmheng
Microsoft
Cognitive Service
Microsoft
Bot Framework
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10. What’s A
Chatbot?
• Artificial Intelligent
(A.I.)
• Behave like a
human that you
can interact with.
• Can be fun or
functional
10
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11. Singapore
“Singapore is partnering with
software giant Microsoft to develop
next-generation digital government
services via chatbots that will enable
conversation — be it voice or text.”
- Dr Vivian Balakrishnan,
Minister-In-Charge of the Smart Nation Initiative
hmheng.pinsland.com 11
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12. Bots let users interact with intelligent solutions as
though they are conversing with another person,
and interactions can take many forms.
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16. Introduction to Microsoft Bot Framework
• Allows developers & businesses to create smart & intelligent bot that
interacts with users.
• Bot Builder SDK available for developers to build a smarter bot
• Connect bot to multiple platforms, from website, mobile app to
desktop & even Skype!
• Various uses cases, including payment, booking restaurant, customer
support, etc.
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22. What Would We Need?
1. Azure Subscription – for full SLA and enterprise use case. At the same time, get 12
Months free with popular products and 25 always free products.
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26. What’s Machine Learning?
• A data science application
• Use Artificial Intelligence (AI)
• Learn from the existing data lake
• Continuously improving itself to predict the future trending,
outcomes or behaviors.
• Learn without being explicitly programmed
• Learn automatically without any human intervention
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27. Growth of Data
1985 1990 1995 2000 2005 2010 2015 2020
30 years
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32. Azure Machine Learning
Cognitive Services
Off the shelf, easy to
access, scalable
Azure Machine Learning Studio
GUI development environment,
Accessible, needs some study
Azure Machine Learning Workbench
Powerful, work the way you want.
Remote execute, atomic runs, model
operationalisation. Super custom.
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33. Azure Machine Learning Studio
Fully
Managed
Integrated Best-in-Class
Algorithm
Easy to
Deploy
One Portal for
create, view and
update.
No Software &
Hardware to be
managed
Simply Drag & Drop.
No programming for
common tasks.
Built-in collection of
best of breed
algorithms.
Support for R &
Python for
extensibility.
Operationalize
models with single
click.
Create web service
within minutes.
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34. How Azure Machine Learning Gets On?
Setup Cloud
Environment
Load
Data
Explore Data
Engineer
Features
Build
Model
Deploy
Model
Consume
Model
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35. Machine Learning Data Source
• Azure Blob Storage
• Azure SQL DB
• Azure SQL DW
• Azure Table
• Hadoop Hive Query
• OData Feed
• Web Url
• Desktop Direct Upload
• ….
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36. What Would We Need?
1. Microsoft Account for most of the simple use cases.
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37. What Would We Need?
2. Azure Subscription – for full SLA and enterprise use case. At the same time, get 12
Months free with popular products and 25 always free products.
HMHENG.
PINSLAND.COM
38. What Would We Need?
2. Azure Subscription – for full SLA and enterprise use case. At the same time, get 12
Months free with popular products and 25 always free products.
HMHENG.
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40. Upcoming Events
7th & 14th April 2018
Microsoft Asia, SG.
http://bit.ly/cloudai-SG18
Cloud AI BootCamp
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41. Marvin Heng
Blog : http://hmheng.pinsland.com
Twitter : @hmheng
YouTube: http://bit.ly/hmheng_yt
SlideShare: http://bit.ly/hmheng_ss
Github: https://github.com/hmheng
Thank
You
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42. Improve Business with
AI Chatbot Agent
& Machine Learning
Speaker:
Marvin Heng
Blog : http://hmheng.pinsland.com
Twitter : @hmheng
YouTube: http://bit.ly/hmheng_yt
SlideShare: http://bit.ly/hmheng_ss
Github: https://github.com/hmheng
Microsoft
Cognitive Service
Microsoft
Bot Framework
HMHENG.
PINSLAND.COM
