1.
Visual Definitions of
User Experience
Collected by Gena Drahun
372 definitions, 26 April 2017

2.
This collection started with 12
diagrams collected for the keynote
presentation at the first “UX
Russia” conference in 2007. Now,
8 years later there are more than
300 diagrams.

3.
The goal is not to collect all the
UX diagrams but rather to
present the diversity of ideas,
evolution of the concept of UX,
relations of UX with the other
disciplines (such as CX, Service
Design, Lean/ Agile, Design
Thinking).

4.
• ISO 9241-210:2010
• Before UX
• Triangle
• Stool
• Venn Diagram
• Iceberg
• Honeycomb
• Cycle, Journey
• Umbrella
• Pyramid
• Euler Diagram
• Set of Layers
UX can be visually defined as:
• Rainbow
• Circles
• Cube, 3D Space
• Funnel, Diamond
• Squiggle
• UX Maturity
• Process
• Agile, Lean UX
• Value Progression
• Design Research
• Design Thinking
• Innovation
• Other

5.
ISO 9241-210:2010
Official definition
To Contents

6.
User Experience is person's
perceptions and responses resulting
from the use and/or anticipated use
of a product, system or service
https://www.iso.org/obp/ui/#iso:std:iso:9241:-210:ed-1:v1:en

7.
Note 1: User experience includes all the users'
emotions, beliefs, preferences, perceptions, physical
and psychological responses, behaviours and
accomplishments that occur before, during and
after use.
Note 2: User experience is a consequence of brand
image, presentation, functionality, system
performance, interactive behaviour and assistive
capabilities of the interactive system, the user's
internal and physical state resulting from prior
experiences, attitudes, skills and personality, and
the context of use.
https://www.iso.org/obp/ui/#iso:std:iso:9241:-210:ed-1:v1:en

8.
BEFORE UX
To Contents

9.
Tom Stewart, 1976
http://www.system-concepts.com/articles/usability-articles/2008/usability-or-user-
experience-whats-the-difference.html

10.
Bruce Archer, 1979
https://monoskop.org/images/2/2f/Archer_Bruce_1979_Design_as_a_Discipline.pdf
Archer, Bruce, 'Design as a Discipline', Design Studies, Vol 1, No 1, July 1979

11.
Elizabeth B.-N. Sanders, 1992
“For products to be successful in
the 1990s, they will need to meet
customer needs simultaneously
from three perspectives:
usefulness, usability and
desirability”
Elizabeth B.-N. Sanders, Converging Perspectives: Product
Development. Research for the 1990s. Design Management Journal,
Volume 3, Issue 4, Fall 1992

12.
TRIANGLE
To Contents

13.
Larry Keely, 1999 or earlier
http://www.cooper.com/category/strategy/page/3/

14.
Eric Armstrong, 2000
http://www.treelight.com/startup/TetrahedralModel.html

15.
Karen McGrane, 2009
http://www.slideshare.net/KMcGrane/week-1-ixd-history-course-overview

16.
http://changeorder.typepad.com/weblog/2011/09/the-tipsy-triangle-of-software-
startupdom.html - more
David Sherwin, 2011

17.
Christina Wodtke, 2013
http://www.eleganthack.com/a-simple-model-for-user-experience-design/

18.
Dan Schmidt, 2014
https://productlogic.org/2014/06/22/the-product-management-triangle/

19.
Dan Schmidt, 2016
https://productlogic.org/2016/05/12/the-fundamental-tension-in-product/

20.
UX STOOL
To Contents

21.
Donald Norman, 1998
Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998

22.
Michael Cummings, 2010
Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998
http://uxdesign.com/ux-defined

23.
Unix Design Office, 2012
http://www.unix-d.co.jp/en/ux/103.shtml
http://www.unix-d.co.jp/en/ux/102.shtml

24.
VENN DIAGRAM
To Contents

25.
Paul Lasseau, 1980
Paul Lasseau, Graphic Thinking for Designers & Architects, 1980

26.
Nathan Shedroff, 1994
http://www.nomads.usp.br/documentos/textos/design_interfaces_computacionais/
info_interac_design_unified_nathan.pdf

27.
Alan Cooper, 2001 or earlier
http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-
design-process.html

28.
Alan Cooper, 2001 or earlier
http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design-
process.html

29.
Cagan & Vogel, 2001
Creating Breakthrough Products: Innovation from Product Planning to Program
Approval , Jonathan Cagan Craig Vogel, Financial Times Press, 2001

30.
Louis Rosenfeld & Jess McMullin, 2001
http://louisrosenfeld.com/home/bloug_archive/000024.html

31.
Jess McMullin, 2002 - 2003
http://boxesandarrows.com/searching-for-the-center-of-design/

32.
Jim Euchner, 2003
http://www.peterme.com/archives/week_2003_10_19.html

33.
Peter Morville, 2004
http://semanticstudios.com/publications/semantics/000029.php

34.
Alan Cooper, 2006
Alan Cooper, ‘About Face 3’, Wiley, 2006

35.
David Armano, 2007
http://darmano.typepad.com/logic_emotion/2007/02/meet_ed_experie.html

36.
Joe Lamantia, 2008
http://www.uxmatters.com/mt/archives/2008/04/designing-ethical-experiences-
some-practical-suggestions.php

37.
Trevor van Gorp, 2009
http://boxesandarrows.com/emotional-design-with-a-c-t-part-2/

38.
Jesse James Garrett, 2009
http://www.peterme.com/2012/09/04/reframing-ux-design/

39.
Jesse James Garrett, 2012
http://www.nealite.com/blog-en/events/ux-paris-jesse-james-garrett-video-8105.htm

40.
Oliver Reichenstein, iA, 2009
http://www.f
lickr.com/ph
otos/formfor
ce/with/3663
684287/
http://ia.net/blo
g/the-spectrum-
of-user-
experience-1/
http://cloudfron
t6.ia.net/wp-
content/upload
s/2010/09/IA-
on-iA_1-
0_ORN.pdf

41.
Jeremy Johnson, 2009
http://www.slideshare.net/jeremy/2010-and-beyond

42.
Nathan Shedroff, 2009
http://www.slideshare.net/ixdasf/keynote-presented-by-nathan-shedroff

43.
Nathan Shedroff, 2009
http://www.slideshare.net/NathanShedroff/meaningful-experiences/41

44.
Nathan Shedroff, 2009
http://www.slideshare.net/NathanShedroff/meaningful-experiences/27

45.
Emily Leahy-Thieler, 2010
https://upgradenow.wordpress.com/2010/03/06/experience-design-is-an-understanding-help-
me-with-mine/

46.
Erik Flowers, 2011
http://www.helloerik.com/treatise-on-user-experience-design-part-1

47.
Oliver King , 2011
https://vimeo.com/23582440

48.
Flow Bohl, 2012
http://www.79er.com/blog/articles/The-value-of-UX-design--6-principles.php /

49.
Maria Cordell, 2012
http://www.slideshare.net/AdaptivePath/two-brains-ux-week-2012

50.
Bill Welch, 2013
http://www.medicaldesignbriefs.com/component/content/article/16536/

51.
Michael Allenberg, 2013
http://onespring.net/user-experience/achieving-the-ideal-end-user-product-experience/

52.
Christina Wodtke, 2013
https://twitter.com/cwodtke/status/387671260538228736/photo/1/large

53.
Kary Bodine, 2013
http://blogs.forrester.com/kerry_bodine/13-10-04
how_does_service_design_relate_to_cx_and_ux

54.
Rob Millar, 2013
based on Kary Bodine,2013
http://experiencezen.com/why-service-design-cx-and-ux-are-all-part-of-a-bigger-
customer-led-world/

55.
Andrew Sikorskiy, 2014
based on Kary Bodine & Rob Millar
http://www.slideshare.net/atermath/sikorskiy-ux-future

56.
Setphen Fishman, 2014
based on Kary Bodine
http://www.cmswire.com/cms/customer-experience/an-experience-design-primer-
service-design-ux-cx-devops-027036.php#null

57.
Nathalie Hanson, 2016
https://nataliehanson.com/blog/

58.
Cathy Wang, 2014
http://www.slideshare.net/cathycracks/crafting-experience-strategy

59.
Corey Stern, 2014
http://uxmag.com/articles/cubi-a-user-experience-model-for-project-success

60.
Dave Gray, 2014 (UX Humor)
http://www.slideshare.net/dgray_xplane/ux-framework-30493584

61.
Bruce Temkin, 2014
https://experiencematters.wordpress.com/2014/10/17/customer-experience-success-
effort-emotion/

62.
Banke Kersten, 2015
http://methodbites.com/introduction-to-service-design-and-customer-experience/

63.
Peter W. Szabo, 2015 - 2016
https://www.linkedin.com/pulse/how-deliver-outstanding-digital-experience-2016-
peter-w-szabo

64.
Peter Fossick, 2016 (?)
https://peterfossick.co/services/ux-design/

65.
Joshua Ogle, 2017
https://robots.thoughtbot.com/designing-for-the-web

66.
UX ICEBERG
To Contents

67.
Peter Morville, 2000
http://argus-acia.com/acia_event/morville_session.html

68.
Dick Berry, IBM, 2000
http://www.ibm.com/developerworks/library/w-berry/

69.
Trevor van Gorp, 2007
http://www.slideshare.net/trevor.vangorp/ux-iceberg1

70.
?, 2013 (?)
http://www.business2community.com/content-marketing/good-content-tip-iceberg-
0699034#!o2Nic

71.
UX HONEYCOMB
To Contents

72.
Jesse James Garrett, 2003
http://www.adaptivepath.com/ideas/nine-pillars-of-successful-web-teams/

73.
http://failforward.wordpress.com/2013/11/23/i_am_back/
Megan Ellinger, 2013
Based on JJ Garrett, 2003

74.
Peter Morville, 2004
http://semanticstudios.com/publications/semantics/000029.php

75.
James Melzer, 2005
http://jamesmelzer.com/morville-facets.html

76.
Peter Morville, 2007
http://findability.org/archives/000184.php

77.
Gene Smith, 2007
http://nform.com/publications/social-software-building-block

78.
Paul Veugen, 2010
http://www.usefulusability.com/interview-paul-veugen-founder-of-usabilla/

79.
Matthew Hodgson, 2011
https://www.flickr.com/photos/magia3e/6265353168/in/photostream/

80.
Matthew Hodgson, 2011
https://www.flickr.com/photos/magia3e/6306620541/in/photostream/

81.
UX CYCLE,
JOURNEY
To Contents

82.
Joseph Campbell, 1949
Campbell, Joseph. The Hero with a Thousand Faces. Princeton: Princeton
University Press, 1949

83.
Izac Ross, 2015
Based on Joseph Campbell
http://www.slideshare.net/zaic/narrative-as-prototype-41077846

84.
Stuart Pugh, 1990
Total Design: Integrated Methods for Successful Product Engineering,
Stuart Pugh, Prentice Hall, 1990

85.
Louis Rosenfeld, Jess McMullin, 2002

86.
UPA/ UXPA, 200?
https://uxpa.org/resources/about-ux

87.
Jess McMullin, 2003 - 2004
http://nform.com/files/experience_cycle.pdf

88.
Magnus Revang, 2007
http://userexperienceproject.blogspot.com/2007/02/restructuring-user-
experience-honeycomb.html

89.
Magnus Revang, 2007
http://userexperienceproject.blogspot.com/2007/04/user-experience-wheel.html

90.
Mark Boniface, 2015
based on Magnus Revang, 2007
http://www.bonimedia.com/definition-of-a-great-user-experience-no-one-notices-it/

91.
Peter Boersma, 2009

92.
Akendi, before 2011
http://www.akendi.com/process/end-to-end-experience-lifecycle/

93.
Akendi, 2014
http://www.akendi.com/process/end-to-end-experience-lifecycle/

94.
Elizabeth Bacon, 2009- 2013
http://en.dailysocial.net/post/guest-post-who-participates-in-ux
http://kimpearson.net/?p=1339

95.
Elizabeth Bacon, 2009- 2013
http://elizabethbacon.com/fields-of-user-experience-sundial-model/fields-of-user-
experience-sundial-model-2/

96.
Hannes Robier, 2015
Based on Elizabeth Bacon, 2009- 2013
https://www.linkedin.com/pulse/usability-versus-user-experience-hannes-robier

97.
Hannes Robier, 2015
https://www.linkedin.com/pulse/usability-versus-user-experience-hannes-robier

98.
Hannes Robier, 2015
https://www.linkedin.com/pulse/user-experience-versus-customer-hannes-
robier?trk=prof-post

99.
Hannes Robier, 2015
https://www.linkedin.com/pulse/user-experience-versus-customer-hannes-
robier?trk=prof-post

100.
Provis Media, 2012
http://blog.provismedia.com/wp-content/uploads/2012/06/user-experience-lifecycle.pdf

101.
Kenneth J,Weiss, 2012
http://kennethjweiss.com/2012/04/01/ux-life-cyce/

102.
Gray Holland, 2013
http://www.grayholland.com/experience-chain//

103.
Gray Holland, 2013
http://www.grayholland.com/experience-chain//

104.
Holger Maassen, 2013
http://ux4dotcom.blogspot.de/2013/09/shaping-future-ecommerce.html

105.
Holger Maassen, 2013
http://ux4dotcom.blogspot.de/2013/09/shaping-future-ecommerce.html

106.
Amith Parameshwara, 2014
http://www.cmswire.com/cms/customer-experience/the-6-pieces-of-the-customer-
experience-puzzle-023789.php

107.
Izac Ross, 2015
http://izacross.com/lux/Neck_Down_Designing_Liz_Burrow_Izac_Ross.pdf

108.
UX UMBRELLA
To Contents

109.
Peter Boersma, 2004 (“UX Comb”)
http://beep.peterboersma.com/2004/11/t-model-big-ia-is-now-ux.html

110.
Nathaniel Davis, 2011-2013
http://www.methodbrain.com/dsia/resource/ux-design-practice-verticals.cfm

111.
Kimmy Paluch, 2006
http://www.montparnas.com/articles/what-is-user-experience-design/

112.
UX Net, 2005
http://uxnet.org/devcon.html

113.
Dan Willis, 2011
http://www.slideshare.net/uxcrank/the-ux-umbrella

114.
UX PYRAMID
To Contents

115.
Elizabeth B.-N. Sanders, 1992
Elizabeth B.-N. Sanders, Converging Perspectives: Product
Development. Research for the1990s. Design Management Journal,
Volume 3, Issue 4, Fall 1992

116.
Richard Buchanan, 1992 - 1998
http://www.ida.liu.se/~steho/und/viskult/468816.pdf
Buchanan, R. 1998. Branzi’s dilemma: design in contemporary culture.
Design Issues 14(1):3-20.
http://www.jstor.org/stable/1511637
Richard Buchanan, Wicked Problems in Design Thinking, Design
Issues VIII, Number 2 Spring 1992

117.
Donald Norman, 1998
Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998

118.
Lyndon Cereo, 2001 (2009?)
http://www.slideshare.net/lycerejo/hierarchy-of-user-experience-needs

119.
BJ Fogg, 2003
http://www.bjfogg.com/

120.
Hancock, Pepe & Murphy , 2005
http://www.slideshare.net/laurenlmurphy/hedonomics/

121.
Stephen Anderson, 2006
http://www.poetpainter.com/thoughts/file_download/11

122.
UX1Korea, 2010
based on Stephan Anderson, 2006
http://ux1korea.tistory.com/entry/UX-Pyramid

123.
James Rait, 2006 - 2008
http://ic-pod.typepad.com/design_at_the_edge/2008/04/design-pyramid.html

124.
Kathy Sierra, 2007
http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_
afte.html

125.
Bryan Eisenberg, 2007
http://www.clickz.com/clickz/column/1695595/conversion-rate-optimization-
upside-down

126.
Antony Tseng, 2010
http://uxmovement.com/thinking/are-you-meeting-the-user-experience-hierarchy-of-needs/

127.
Stephen Bradley, 2010
http://www.smashingmagazine.com/2010/04/26/designing-for-a-hierarchy-of-needs/

128.
Samuel Ericson, 2010
http://blog.samuelericson.com/2010/07/a-company-ux-maturity-model/
* Version with the higher resolution is currently unavailable.

129.
David Sherwin, Justin Maguire, 2010
http://www.slideshare.net/frogdesign/work-in-progress-thoughts-on-design-leadership
* Version with the higher resolution is currently unavailable.

130.
David Sherwin, Justin Maguire, 2010
http://www.slideshare.net/frogdesign/work-in-progress-thoughts-on-design-leadership

131.
http://www.adaptivepath.com/ideas/a-model-for-ux-career-growth/
Will Evans, Leah Buley, 2010
based on Sherwin & Maguire, 2007

132.
http://foxesandsparrows.typepad.com/foxes_and_sparrows/2010/06/
a-model-for-ux-career-growth.html
Cecilia Brenner, 2010
based on Evans & Buley, 2010

133.
Dave Burke, 2011
http://daveburke.com/blog/2011/3/28/the-ux-hierarchy-of-needs-to-be-fixed.html

134.
Stefan Klocek, 2012
http://uxdesign.smashingmagazine.com/2012/09/27/fixing-broken-user-experience/

135.
Andrew Wright, 2013
http://nform.com/blog/2013/05/user-experience-debt

136.
Lexden Group, 2014
https://lexdengroup.wordpress.com/2014/05/13/how-to-start-a-customer-experience-strategy-
45-remember-once-you-are-in-you-are-in/

137.
Stefanie Russo, 2013
http://ithinkidesign.wordpress.com/2013/03/26/design-wars/

138.
Augie Ray , 2015
http://www.experiencetheblog.com/2015/03/the-cx-pyramid-why-most-customer.html

139.
Augie Ray , 2015
http://www.experiencetheblog.com/2015/03/the-cx-pyramid-why-most-customer.html

140.
Adriaan Fenwick,2015
http://www.designandux.com/2015/02/15/ux-of-software-things/

141.
Diana Harrelson, 2015
http://www.cyber-anthro.com/2015/01/ux-pyramid/

142.
Jo Porter, Aral Balkan, Laura Kalbag 2015
https://ind.ie/ethical-design/

143.
Peter Fossick, 2016
http://www.factotum-design.co.uk/1324-2/

144.
Julie Zhuo, 2016
https://medium.com/the-year-of-the-looking-glass/design-
illustrated-in-3-charts-128ae8ff22fe - .g4pvhhewk
The Ambition Hierarchy of Designers

145.
EULER DIAGRAM
To Contents

146.
Nathan Shedroff, 1994
http://www.nomads.usp.br/documentos/textos/design_interfaces_computacionais/
info_interac_design_unified_nathan.pdf

147.
Nathan Shedroff, 2004

148.
Chalis Hodge, 2001
http://www.challishodge.com/models_edequation.html

149.
Holger Maasen, 2006
http://boxesandarrows.com/ux-design-planning-not-one-man-show/

150.
Dan Saffer, 2006

151.
Dan Saffer, 2008
http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/

152.
Dan Saffer, 2009
http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/

153.
David Maluof / David Heller, 2009
http://www.slideshare.net/dmalouf/designing-ajax-other-rich-internet-applications/

154.
Envis Precisely GMBH,, 2009
based on Dan Saffer

155.
Berkeley, 2011
http://inews.berkeley.edu/articles/Apr-May2011/BA-UX

156.
Peter Merholz, 2012
http://www.peterme.com/2012/09/
“UX design isn’t all of those disciplines. UX design is
not design-as-execution. UX design is what’s left.”
http://vimeo.com/52634329

157.
ITGM20 for Wikipedia, 2012
http://en.wikipedia.org/wiki/Interactive_design

158.
http://visual.ly/disciplin
es-user-experience-
design
Envis Precisely GMBH, based on
Dan Saffer, 2013

159.
Brainmates, 2013
http://www.slideshare.net/brainmates/customer-research-briefly-explained

160.
LAYERS OF UX
To Contents

161.
Stuart Pugh, 1990
Total Design: Integrated Methods for Successful Product Engineering,
Stuart Pugh, Prentice Hall, 1990

162.
Scott McCloud, 1994
Understanding Comics: The Invisible Art, Scott McCloud, HarperCollins, 1994

163.
Jesse James Garrett, 2000
http://www.jjg.net/elements/pdf/elements_ch02.pdf

164.
Jesse James Garrett, 2000
http://www.jjg.net/elements/pdf/elements.pdf

165.
Bob Baxley, 2003

166.
George Olsen, 2003
http://boxesandarrows.com/files/banda/expanding_the_approaches_
to_user_experience/uxapproachesmodel.pdf

167.
Mark Retting, 2003 - 2004
http://www.slideshare.net/mrettig/interaction-design-history

168.
Julian Missig, 2006
http://julian.missig.org/index-old.html

169.
Dmitry Pavlov, 2007

170.
Michael Cummings, 1999 -2010
http://uxdesign.com/ux-defined

171.
Helge Tennø , 2010
http://www.180360720.no/index.php/archive/design-and-identity-part-3-identities/

172.
http://luiscorrea.wordpress.com/2010/03/31/comunicabilidad-paradigma-de-la-
interaccion-humano-computador/#more-24
Luis Correa, 2009

173.
David Shervin & David Conrad, 2010
http://changeorder.typepad.com/files/elementsofdesignstudioexperience_v1.pdf

174.
http://www.upf.edu/hipertextnet/en/numero-11/website_design.html
Cristòfol Rovira, Mari Marcos, 2013

175.
http://www.upf.edu/hipertextnet/en/numero-11/website_design.html
Bob Royce and Dan Klyn, 2013

176.
Janice Fraser & Kate Rutter, 2013
http://www.slideshare.net/leanuxsg/lean-ux-week-2013

177.
Dave Landis, 2013
http://files.meetup.com/4036242/Dave Landis Presentation on Lean UX Design and Agile.pdf

178.
UX RAINBOW
To Contents

179.
Richard Dalton, 2007
http://mauvyrusset.files.wordpress.com/2007/06/rainbowplanes-6-15-2007.pdf

180.
Jess McMullin, 2007

181.
Elizabeth B.-N. Sanders & P.J. Stappers,
2014
http://keithresearch.com/wp-content/uploads/2012/03/Probes-toolkits-and-
prototypes-three-approaches-to-making-in-codesigning.pdf

182.
UX CIRCLES
To Contents

183.
Cure.at (?), 2005 or earlier (?)
http://www.cure.at/userexperience

184.
Banke Kersten, 2015
http://methodbites.com/introduction-to-service-design-and-customer-experience/

185.
Christian Rohrer, NNg, 2008
http://www.youtube.com/watch?v=m9wZrQ6DxgY

186.
Florian Weiss, 2010
https://en.wikipedia.org/wiki/File:Dm-definition.pdf

187.
James Kelway, 2012
http://userpathways.com/2012/01/six-circles-an-experience-design-framework/

188.
CUBE / 3D SPACE
To Contents

189.
Nathan Shedroff, 1994
http://www.nathan.com/thoughts/unified/18.html

190.
Richard Buchanan, 2001 or earlier
http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design-
process.html

191.
Michael Zuschlag, 2010
http://www.zuschlogin.com/?p=149

192.
FUNNEL,
DIAMOND
To Contents

193.
John Chris Jones, 1970 (adapted)
http://designbetterbusiness.wordpress.com/2013/06/03/design-approach-to-
business-models/
http://www.smsys.com/pub/dsgnmeth.pdf

194.
Paul Lasseau, 1980
Paul Lasseau, Graphic Thinking for Designers & Architects, 1980

195.
Stuart Pugh, 1990
Total Design: Integrated Methods for Successful Product Engineering,
Stuart Pugh, Prentice Hall, 1990

196.
UK Design Council, 2005
http://www.designcouncil.org.uk/designprocess

197.
Bill Buxton, 2007,
based on Pugh, 1990
Bill Buxton, Sketching User Experiences: Getting the Design Right and the
Right Design, Morgan Kaufmann, 2007

198.
Bill Buxton, 2007
Bill Buxton, Sketching User Experiences: Getting the Design Right and the
Right Design, Morgan Kaufmann, 2007

199.
IDEO, 2009
http://www.ideo.com/work/human-centered-design-toolkit/

200.
http://changeorder.typepad.com/weblog/2009/11/the-long-ow-fulfilling-on-the-
promise-of-humancentered-design.html
David Sherwin, 2009
Based on IDEO, 2009

201.
Akendi, 2009
http://www.slideshare.net/adubidada/akendi-usability-design/

202.
Nathan Shedroff, 2009
http://rosenfeldmedia.com/books/design-is-the-problem/

203.
Oliver King, 2010
http://www.slideshare.net/Emerce/edau2010-oliver-king

204.
Windahl Finnegan, 2011
http://windahl.com/2011/04/ux-and-the-agile-process/

205.
David Carr, 2012
http://www.slideshare.net/djc1805/what-is-ux-14166125

206.
David Carr, 2012
http://www.slideshare.net/djc1805/what-is-ux-14166125

207.
David Carr, 2012
http://www.slideshare.net/djc1805/what-is-ux-14166125

208.
Milan Guenter, 2012
https://www.flickr.com/photos/enterprisedesignassociates/873718784
7/in/album-72157633477594565/

209.
Don Norman, 2013
•Norman, D. A. (2013). Design of Everyday Things: Revised and
Expanded. New York: Basic Books. London: MIT Press

210.
Peter Merholz, 2013
http://www.peterme.com/2013/09/26/the-double-diamond-model-of-product-
definition-and-design/

211.
Christina Li, 2013
Basic proposition
requirements
Quant/ Qual
User testing
Workstreams
Planning
User testing
http://ii-worldwide.com/wp-content/uploads/2013/05/BCS.pdf

212.
Chuck Mallott, 2013
http://www.slideshare.net/chuckmallott/ux-platform14

213.
Robert Bye, 2014
http://www.robertbye.com/design/africabike

214.
Kaishin Chu, 2014
http://www.slideshare.net/kaishin/service-design-vancouver-meet-
up-hands-on-workshop-research-techniques-i

215.
Alexander Cowan, 2015
http://www.slideshare.net/kaishin/service-design-vancouver-meet-
up-hands-on-workshop-research-techniques-i

216.
Frishberg & Lambdin, 2016
http://www.presumptivedesign.com/posts/knowledge-share-emerge/

217.
Sam Dunne, 2016
https://uxdesign.cc/how-to-mash-up-and-benefit-from-pm-and-hcd-ux-design-
thinking-89ea28f47a63 - .ion594dlf

218.
Dan Nessler, 2016
https://medium.com/digital-experience-design/how-to-apply-a-design-thinking-
hcd-ux-or-any-creative-process-from-scratch-b8786efbf812 - .hc7a683xt

219.
Jasper Liu, 2016
https://medium.com/good-design/visualizing-the-4-essentials-of-design-thinking-
17fe5c191c22 - .ry25b3v95

220.
Heather McGowan, 2016
https://www.linkedin.com/pulse/education-accelerated-change-imperative-
design-learning-mcgowan?trk=prof-post

221.
SQUIGGLE
To Contents

222.
Tim Brennan, ~1990
http://www.dubberly.com/articles/how-do-you-design.html

223.
Damien Newman, before 2006
http://v2.centralstory.com/about/squiggle/

224.
Elizabeth B.-N. Sanders & P.J. Stappers,
2008
http://studiolab.ide.tudelft.nl/manila/gems/contextmapping/PreprintDraft.pdf

225.
Michael DiTullo, 2008
http://www.thinkdrawmake.com/ https://tacolab.com/

226.
Milan Guenter, 2012
https://www.flickr.com/photos/enterprisedesignassociates/873830630
8/in/album-72157633477594565/

227.
Austin Govella, 2014
based on Newman, 2006
http://www.agux.co/blog/information-architecture-in-the-design-and-
development-process/

228.
Elizabeth B.-N. Sanders & P.J. Stappers,
2014
http://keithresearch.com/wp-content/uploads/2012/03/Probes-toolkits-and-
prototypes-three-approaches-to-making-in-codesigning.pdf

229.
Alex Osterwalder, 2015
based on Newman, 2006
https://twitter.com/AlexOsterwalder/status/553077073364140032/photo/1

230.
UX MATURITY
To Contents

231.
Philip B. Crosby, 1979
Crosby, Philip (1979). Quality is Free. McGraw-Hill. ISBN 0-07-014512-1
http://www.qualityandproducts.com/2012/07/09/crosbys-quality-management-maturity-grid/

232.
Conner, D.R. and Patterson, R.B.,1982
Conner, D.R. and Patterson, R.B. (1982) Building Commitment to Organizational
Change. Training and Development Journal, 36(4), 18-30. Dawson, S.J.N.D.

233.
Watts Humpreyared, 1988
http://www.sei.cmu.edu/reports/87tr011.pdf
http://classes.bus.oregonstate.edu/fall-07/ba371/sdlc.html
Capability Maturity Model (CMM)

234.
Jared Spool, 1997 - 2007
http://www.uie.com/articles/market_maturity/
Stage Users Want UX Focus Developers
Focus on
1 Technology
a.k.a. Raw Iron
The basic capability Getting the technology
working = The product
works
Technical issues and
delivery
2 Features
(a.k.a. Checklist
Battles )
The best set of
features
Getting the right
features
Adding features and
fixing bugs
3 Experience
(a.k.a Productivity
Wars )
To get their work
done better and
faster
Getting the right
experience = Easy to
learn, fast, powerful
Performance support,
reducing technical
support costs
4 Integration
Transparency
Lowest cost Integration into bigger
experiences = The
product is invisible
Reducing costs or
seeking new markets

235.
Jonathon Earthy, 1998
http://www.idemployee.id.tue.nl/g.w.m.rauterberg/lecturenotes/usability-
maturity-model%5B1%5D.pdf

236.
Danish Design Center, 2003 - 2007
http://www.seeplatform.eu/casestudies/Design%20Ladder

237.
Eric Schaefer, HFI, 2004
Schaffer, E. (2004), The Institutionalization of Usability: A step-by-step guide.
Addison Wesley: New York.

238.
Adaptive Path, 2004
http://www.adaptivepath.com/uploads/documents/apr-005_businessvalue.pdf

239.
Jess McMullin, 2005

240.
Jacob Nielsen, 2006
UX Maturity Stage Featuring Time to next
stage
1: Hostility Developers simply don't want to hear about
users or their needs
Up to
decades
2: Developer-Centered Design team relies on its own intuition 2-3 years
3: Skunkworks Guerilla user research or external usability
experts
2-3 years
4: Dedicated Budget Usability is planned for 2-3 years
5: Managed Someone to think about usability across the
organization
6-7 years
6: Systematic Process Tracking user experience quality 6-7 years
7: Integrated User-
Centered Design
Employing usability data to determine what
company should build
~ 20 years
8: User-Driven
Corporation
Usability affects corporate strategy and
activities beyond interface design
~40 years to
get from start
http://www.nngroup.com/articles/usability-maturity-stages-1-4/
http://www.nngroup.com/articles/usability-maturity-stages-5-8/

241.
Jacob Nielsen, 2013
https://www.youtube.com/watch?v=sELOUAmFHjA

242.
Stage 7: User-Driven Corporation - 40 years
Stage 6: Integrated UCD - 20 years
Stage 5: Systematic Process - 13 years
Stage 4: Managed - 7 years
Stage 3: Dedicated Budget - 4 years
St age 2: Skunkworks- 2 years
Stage 1: Developer-Centered
Gena Drahun, 2015
based on Jacob Nielsen, 2006
Average time to reach UX Maturity,years
Gena Drahun, 2015 based on Jacob Nielsen, 2006
https://www.linkedin.com/pulse/wicked-truth-ux-maturity-gena-drahun

243.
Bruce Temkin, 2007
https://www.adobe.com/enterprise/pdfs/customer-experience-journey.pdf

244.
Bruce Temkin, 2008
http://experiencematters.wordpress.com/2008/09/18/the-customer-experience-
journey/

245.
Bruce Temkin, 2007
https://www.adobe.com/enterprise/pdfs/customer-experience-journey.pdf

246.
Jess McMullin, 2008 - 2009

247.
Sabine Juninger, 2009
Junginger, S. Design in the organization: Parts and wholes. Design Research
Journal, 2, 9 (2009), Swedish Design Council (SVID), 23-29.
http://www.dubberly.com/articles/stevejobs.html

248.
design management institute, 2013
based on Sabine Juninger, 2009
http://c.ymcdn.com/sites/www.dmi.org/resource/resmgr/Docs/DMI_DesignValue.pdf0

249.
Renato Feijó, 2010
http://johnnyholland.org/2010/04/planning-your-ux-strategy/

250.
Johan Berndtsson, 2014
http://www.inuse.se/blogg/ux-mognaden-i-sverige-2014-och-hur-
du-tar-dig-till-nasta-niva-inuseful/
251 people surveyed in March, 2014 by #UXSWE in Sweden

251.
http://www.inuse.se/blogg/ux-mognaden-i-sverige-2014-och-hur-du-tar-dig-
till-nasta-niva-inuseful/
17%
7%
6%
5%
40%
25%
Gena Drahun, 2015
assumptions based on Johan Berndtsson, 2014, adjusted for Stage 1

252.
Kootstra, G. L., 2009
http://http://www.designmanagementexcellence.com/the-staircase-model//

253.
Sean van Tyne, 2010
http://www.usabilityprofessionals.org/uxmagazine/corporate_ux_maturity/

254.
HIMSS, 2011
http://himss.files.cms-plus.com/2013-HIMSS-Usability-Maturity-Model.pdf/

255.
Scott Pewles, 2011
http://info.macadamian.com/rs/macadamian/images/MAC-UX-Competitive-
Advantage.pdf

256.
Tomer Sharon, 2012
http://www.uxmatters.com/mt/archives/2012/02/dealing-with-difficult-people-
teams-and-organizations-a-ux-research-maturity-model.php

257.
Normal Models, 2012
http://www.normalmodes.com/blog/wp-content/uploads/2012/07/normalmodes-
ux-maturity-model.pdf

258.
Rich Buttiglieri, 2012
http://www.slideshare.net/UPABoston/ux-maturity-modelbuttiglieri

259.
Yury Vetrov, 2013
http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1-
maturity-models.php

260.
dmi: design management institute,
2013
http://c.ymcdn.com/sites/www.dmi.org/resource/resmgr/Docs/DMI_DesignValue.pdf0

261.
Dave Landis, 2013
http://files.meetup.com/4036242/Dave Landis Presentation on Lean UX Design and Agile.pdf

262.
Keikendo, 2013
https://www.slideshare.net/carrarojm/cmo-vencer-la-resistencia-a-ux-v200-copia-
en-conflicto-de-juan-manuel-carraro-2013-0829/6

263.
Forrester Research, 2014
http://blogs.forrester.com/sam_stern/14-04-17-
5_steps_to_create_and_sustain_customer_centric_culture

264.
Jens Otto Lange, 2014
https://www.service-design-network.org/touchpoint/vol-6-3-blurring-
boundaries/service-design-goes-agile

265.
Juan Manuel Carraro, 2014
https://uxmag.com/articles/how-mature-is-your-organization-when-it-comes-to-ux

266.
Leah Bulley, Forrester Research, 2015
https://www.youtube.com/watch?v=k5cgN9_ThV4

267.
Level1
Level2
Level3
Level4
Level5
Level1
Level2
Level3
Level4
Level5
Gena Drahun, 2015
The Wicked Truth about
It is not linear, like this. It is exponential, like this.
UX Maturity…
Gena Drahun, 2015
https://www.linkedin.com/pulse/wicked-truth-ux-maturity-gena-drahun

268.
Susanne van Mulken, 2015
http://www.slideshare.net/UXSTRAT/ux-strat-europe-susanne-van-mulken-lifting-
off-from-the-ux-plateau

269.
Janise Fraser & Scott Plewes, 2015
http://www.macadamian.com/2015/08/20/indicators-of-user-experience-maturity/

270.
http://https://www.youtube.com/watch?v=L5fd9zpFwFQ/
Amy Rubino, 2017
based on Jacob Nielsen, 2006

271.
UX PROCESS
To Contents

272.
Nathan Shedroff, 1994
http://www.nomads.usp.br/documentos/textos/design_interfaces_computacionais/
info_interac_design_unified_nathan.pdf

273.
Tom Stewart, ISO-13407, 1999
ISO (1999). ISO 13407: Human-centred design processes for interactive systems.
Geneva: International Standards Organisation

274.
Soultank AG, 2011 or earlier
Based on ISO
http://de.slideshare.net/soultank/presentations

275.
David Travis, 2002
http://www.userfocus.co.uk/articles/ux-design-model.html

276.
UPA, 2000
http://www.upassoc.org/usability_resources/about_usability/what_is_ucd.html

277.
Bill Buxton, 2007
Bill Buxton, Sketching User Experiences: Getting the Design Right and the
Right Design, Morgan Kaufmann, 2007

278.
Todd Zaki Warfel, 2009
Warfel, Todd Zaki. 2009. Prototyping: A Practitioner’s Guide. New York: Rosenfeld
Media.

279.
Matt Donahue, 2010
http://blog.tallan.com/2010/09/01/the-ux-process/

280.
Ben Melbourne, 2011
http://asinthecity.com/2011/11/10/the-difference-between-a-ux-designer-and-ui-
developer//

281.
Jay Morgan, 2011
http://www.slideshare.net/jaytheia/winning-biginux-
decisionmakingproblemsolvingincorporateculturemidwestuxjam2011-04-10

282.
Jay Morgan, 2011
http://www.slideshare.net/jaytheia/winning-biginux-
decisionmakingproblemsolvingincorporateculturemidwestuxjam2011-04-10

283.
Akendi, 2014
http://akendi.com/blog/ux-process/

284.
Peter W. Szabo, 2012 - 2016
http://kaizen-ux.com/holistic-ux/

285.
Nique Sanders, 2014 - 2015
http://webtic.eu/diensten/

286.
DNA, 200x
http://www.thedna.co.kr/

287.
http://www.hbsconsult.com/services/user-experience-design/
HBSC, 200x

288.
AGILE/ LEAN UX
To Contents

289.
Desirée Sy, 2005
http://upassoc.org/upa_publications/jus/2007may/agile-ucd.pdf

290.
Kathy Sierra, 2007
http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_
afte.html

291.
Jeff Patton, 2008
http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html

292.
Jeff Patton, 2008
http://agileproductdesign.com/blog/user_experience_relevance.html

293.
Matt Donahue, 2010
http://blog.tallan.com/2010/09/01/agile-user-experience-design/

294.
Craig Bachman Jr., 2016
based on Matt Donahue, 2010
http://craigbachmanjr.com/site/the-agile-experience-strategist/

295.
Ben Melbourne, 2011
http://asinthecity.com/2011/07/19/prototypes-arent-a-deliverable-theyre-a-
communication-tool/

296.
Peter Fossick, 2016
http://www.factotum-design.co.uk/waterfall-agile-and-wagile/

297.
Ben Melbourne, 2011
http://asinthecity.com/2011/11/04/the-recipe-for-agile-ux-success/

298.
Anders Ramsay, 2012
http://www.andersramsay.com/2012/04/24/agile-ux-vs-lean-ux//

299.
Bill Scott, 2012
http://looksgoodworkswell.blogspot.com/2012/10/lean-ux-agile-development-
rationalizing.html/

300.
Andrew Wright, 2013
http://nform.com/blog/2013/02/when-to-apply-ux-effort-in-agi-1

301.
Craig Brown, 2013
http://www.betterprojects.net/2013/03/the-boring-ux-and-agile-discussion.html

302.
JB Brown, 2012
http://secure.nordstrominnovationlab.com/pages/our_process_told_as_our_team
_s_timeline/

303.
Dave Landis, 2014
based on JB Brown, 2012
http://lithespeed.com/lean-ux-dont-part-1-3-2/

304.
Stephane Delbeque, 2015
based on Dave Landis, 2014
https://twitter.com/sdelbecque/status/640935035198152704

305.
Dan Nessler, 2016
https://uxdesign.cc/how-to-mash-up-and-benefit-from-pm-and-hcd-ux-design-
thinking-89ea28f47a63 - .gsa88mu1i

306.
Dan Nessler, 2016
https://uxdesign.cc/how-to-mash-up-and-benefit-from-pm-and-hcd-ux-design-
thinking-89ea28f47a63 - .gsa88mu1i

307.
PROGRESSION
OFVALUE
To Contents

308.
B. Joseph Pine II, James H. Glimore,1998
http://hbr.org/1998/07/welcome-to-the-experience-economy/

309.
Tim Brown, IDEO,2003
http://www.peterme.com/archives/week_2003_10_19.html/

310.
B. Joseph Pine II, James H. Glimore, 2011
http://www.emeraldinsight.com/content_images/fig/2610420104001.png

311.
Sam Hill, 2012
http://panstudio.co.uk/2012/06/experience-identity-ideology/

312.
Joseph Wilson, 2010
http://www.slideshare.net/webgoddesscathy/entrepreneurship101-value-proposition-
with-joseph-wilson

313.
Maz Iqbal, 2012
http://thecustomerblog.co.uk/2012/02/15/do-you-know-the-difference-between-
a-good-strategy-and-a-bad-strategy-part-i/

314.
DESIGN
RESEARH
To Contents

315.
Elizabeth B.-N. Sanders, 1999
Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New
Tools, in Proceedings of the First International Conference on Design and
Emotion, C.J. Overbeeke and P. Hekkert (Eds.), TU Delft, 1999
• “…Market research methods,…, have been focused more on what people say
and think (through focus groups, interviews, and questionnaires).”
• “… Design research methods were focused primarily on observational
research (i.e., looking at what people do and use).”
• “The new tools are focused on what people make, i.e., what they create… in
expressing their thoughts, feelings and dreams.”

316.
Elizabeth B.-N. Sanders & P.J. Stappers,
2013
http://www.slideshare.net/lcoorevits/summary-book-convivial-toolbox
Sanders, Elizabeth & Stappers, Pieter Jan 2013. Convivial Toolbox: Generative
Research for the Front End of Design. Amsterdam: BIS Publishers.

317.
Elizabeth B.-N. Sanders, 1999
Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New
Tools, in Proceedings of the First International Conference on Design and
Emotion, C.J. Overbeeke and P. Hekkert (Eds.), TU Delft, 1999

318.
Liz Sanders, 2006
http://www.masternewmedia.org/interface_and_navigation_design/design-
research/state-of-design-research-from-market-driven-era-to-user-centered-
innovation-MakeTools-Liz-Sanders-20071019.htm

319.
Liz Sanders, 2008
http://www.dubberly.com/articles/an-evolving-map-
of-design-practice-and-design-research.html
https://vimeo.com/11278500

320.
Christian Rohrer, 2008
http://www.nngroup.com/articles/which-ux-research-methods/

321.
Christian Rohrer, 2014
http://www.nngroup.com/articles/which-ux-research-methods/

322.
Ondřej Válka, 2010
http://valka.info/notes/2010/01/web-site-design-process-techniques/

323.
Frishberg & Lambdin, 2012 - 2015
http://www.uxmatters.com/mt/archives/2015/09/presumptive-
design-design-provocations-for-innovation.php

324.
Bethany Kong, Miki Konno, 2013
http://tune.pk/video/964202/google-io-2013-agile-ux-research-practice-in-android

325.
Frishberg & Lambdin, 2015
based on Kong & Konno, 2013
http://www.uxmatters.com/mt/archives/2015/09/presumptive-
design-design-provocations-for-innovation.php

326.
Jonathan Strohl, 2012
http://www.forsmarshgroup.com/index.php/blog/post/the-importance-of-eye-
tracking-in-user-experience-research/

327.
Janice Fraser & Kate Rutter, 2013
http://www.slideshare.net/leanuxsg/lean-ux-week-2013

328.
Elizabeth B.-N. Sanders & P.J. Stappers,
2014
http://interactions.acm.org/archive/view/november-december-2014/from-
designing-to-co-designing-to-collective-dreaming-three-slices-in-time - R7

329.
Alan Cooper, 2014
Kickoff Meeting
Literature Review
Product, Prototype
And Competitive Audits
Stakeholder Interviews
SME Interviews*
User and Customer
Interviews & Observation
About Face: The Essentials of Interaction Design, 4th Edition
* Can be skipped for Consumer Products

330.
Alëna Iouguina ,2016
https://medium.com/shopify-ux/karma-police-arrest-this-man-he-talks-in-
maths-how-to-mix-methods-in-ux-research-a8fbb13489dd - .9rch9dkvb

331.
DESIGN
THINKING
To Contents

332.
Tim Brown, IDEO, 2008
https://www.ideo.com/post/design-thinking-in-harvard-business-review

333.
d.School Stanford, 2009
https://dschool.stanford.edu/groups/k12/wiki/17cff/Steps_in_a_Design_Thinking
_Process.html
Hasso Plattner, Christoph Meinel, Ulrich Weinberg: Design Thinking -
Innovation lernen, Ideenwelten öffnen mi-Wirtschaftsverlag, München, 2009

334.
d.School Paris, 201x
based on d.School Stanford, 2009
http://www.dschool.fr/en/design-thinking/

335.
Katja Tschimmel, 2012
https://www.slideshare.net/katjatschimmel/teaching-design-thinking-at-esad-
experiences-from-portugal/

336.
Katja Tschimmel, 2013
hhttps://www.behance.net/gallery/7955999/Evolution-6-Design-Thinking-Model

337.
PWC, 2013
based on d.School Stanford, 2009
http://www.pwc.com/us/en/technology-
forecast/2013/issue3/assets/pdf/techforecast-2013-issue-3.pdf

338.
P. Molinelli, 2013
based on d.School Stanford, 2009
http://https://bbamediastudio.wikispaces.com/Design+Theory

339.
d.School Stanford, 2010
http://dschool.stanford.edu/wp-
content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf

340.
d.School Stanford, 2010
http://dschool.stanford.edu/wp-
content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf

341.
Ashish Goel, 2014
based on d.School Stanford, 2010
https://medium.com/@ashpodel/good-design-is-making-a-misfit-free-ensemble-
2ce5fe25bdb0 - .ylx17xwqh

342.
https://medium.com/@ashpodel/good-design-is-making-a-misfit-free-ensemble-
2ce5fe25bdb0 - .ylx17xwqh
Ashish Goel, 2014
based on d.School Stanford, 2010

343.
Sheila Pontis, 2015
based on d.School Stanford, 2010
https://sheilapontis.wordpress.com/2015/06/04/design-thinking-revised/

344.
IDEO, 2013 (?)
http://designthinkingforeducators.com/toolkit/

345.
Norman-Nielsen Group, 2016
based on d.School Stanford, 2010
https://www.nngroup.com/articles/design-thinking/

346.
Norman-Nielsen Group, 2016
based on d.School Stanford, 2010
https://www.nngroup.com/articles/design-thinking/

347.
Kazuya Nakamura, 2016
https://medium.com/@kzynakamura/design-and-lean-debunked-22ab51a0747b

348.
Kazuya Nakamura, 2016
https://medium.com/@kzynakamura/design-and-lean-debunked-22ab51a0747b

349.
IDEO, 2017
https://www.circulardesignguide.com//

350.
DESIGN-DRIVEN
INNOVATION
To Contents

351.
Tim Brown, IDEO, 2009
Tim Brown, Change by Design: How Design Thinking Transforms Organizations and
Inspires Innovation, Harper Business, 2009

352.
Roberto Verganti, 2009
Verganti, R. (2009). Design-driven innovation: changing the rules of competition by
radically innovating what things mean. Boston, MA: Harvard Business Press.
http://www.designdriveninnovation.com

353.
IDEO, 2010 - 2011
http://www.ideo.com/images/uploads/hcd_toolkit/HCD_DELIVER_PDF_WEB_opt.pdf

354.
Don Norman, Roberto Verganti, 2012
http://jnd.org/dn.mss/Norman%20%26%20Verganti.%20Design%20Research%20%
26%20Innovation-18%20Mar%202012.pdf

355.
Jim Kalbach, 2012
http://experiencinginformation.wordpress.com/2012/06/03/clarifying-innovation-
four-zones-of-innovation/
http://experiencinginformation.wordpress.com/2012/07/29/incremental-
innovation-is-underrated//
10%
20%
20%
50%
Suggested distribution of resources

356.
Peter Fossick, 2012
http://www.factotum-design.co.uk/design-thinking/

357.
OTHER
To Contents

358.
Richard Buchnanan, 1998
http://www.ida.liu.se/~steho/und/viskult/468816.pdf
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361.
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363.
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364.
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366.
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367.
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368.
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369.
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370.
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371.
David Armano, 2006-2007
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372.
David Armano, 2007
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374.
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Dinesh Katre,
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379.
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380.
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383.
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385.
Peter Merholz, 2012
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386.
Jared Spool, 2012
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388.
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389.
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390.
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394.
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395.
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396.
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401.
Gena Drahun
@HDrahun
Hienadz.drahun
hienadzdrahun
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