A short presentation at the Enterprise Digital Summit 2016, Paris about the new paradigm of chat based collaboration platforms

1. Social. Cloud. Analytics.
Amplify your business
PAGE 01
Lighteningtalkat #EntDigi Enterprise Digital Summit
Paris, June 1st 2016
Are Enterprise Messaging Platforms à la Slack the
Future Collaboration Platforms?
Siegfried Lautenbacher
@beaservices1

2. PAGE 2
Who has Hands-on Experience?
Let’s check if there is experience with slack in the audience
Who knows #slack from own hands-on
experience?
(tested, experimented, played with)
Who uses #slack? productively in his/ her
organisation
(or just for some not so important external
groups?)

3. PAGE 03
Why Do I Talk About This Topic
Because Björn asked me.
We have a long track record in High Performance Collaboration including hands-on experience in various
platforms. With Slack in experimental phase. One (yes, “1”) commercial project in Latin America
Short Company History
• Beck et al. Services is an independent, entrepreneur-
owned consulting company for IT projects and services.
• Locations in Germany, Switzerland, Romania, Brazil and
Singapore: we work internationally.
• Since 1999, we act as a reliable partner for our
customers.
• Today, around 80 people are working for our customers
worldwide
• Only those who change remain. And such is the
story of Beck et al. Services also a story of permanent
change.
@beaservices1

4. PAGE 4
A Reminder (to myself)
„Tools are all just a reflection
of the way you choose to
communicate“.

5. Social. Cloud. Analytics.
Amplify your business
PAGE 05
Yes. They are
„Are Enterprise Messaging Platforms à la Slack the
Future Collaboration Platforms?“

6. PAGE 6
Why Slack is the next collaboration platform
Learning from the Digitalistas Slack brings us back the freedom to communicate.
Bild
1
Conversations, put to work
2
3
True ubiquity. Made for a mobile world
Chat based collaboration connects people, tools, process,
and automation into a transparent workflow.
User experience is REALLY coherent in all different
format/ cross device experience: mobile, website, apps
Painless “office“ integrations
Basic Doc mgmt functionalities, painless integration of
apps like Quip
4
Seamless process integration
Bots. Did we already talk about bots?The new Appstore
without interface
5
Simplified entitlement
Very easy very straight forward user management/
authentication, rights management
(easy for 2 pizza teams - maybe not yet enterprise ready)

7. PAGE 07
No. They aren’t
„Are Enterprise Messaging Platforms à la Slack the
Future Collaboration Platforms?“

8. PAGE 8
„Group chat is like being in an all-day meeting
with random participants and no agenda.“
Jason Fried
Source: https://m.signalvnoise.com/is-group-chat-making-you-
sweat-744659addf7d#.dvfwh2b8m

9. PAGE 9
Why Slack isn’t the next collaboration platform
Bild
1
Just another vendor lock-in
2
3
For Digitalistas mainly
Yes. Slack is an enterprise. They want your money.
Slack et al. require a new (old) mind-set again. Not so self
explaining. Maybe a challenge fore some of us.
(US-)Cloud only
Still an issue?
4
Feeling lost
Where is the important stuff? What did I miss in the last
days? To much noise… No tools to “densify” content
5 Fill in your own prejudices here ..

10. PAGE 010
Multimodal Collaboration

11. PAGE 11
Maybe The“One-Fits All” approach is wrong ?
Especially for large enterprises ? Can we learn from the “bimodal IT” approach?.
• Platforms/ Vendors come and go. Focus on the usage and the usage patterns instead of trying to
find the holy grail platform.
• The bot-pattern will remain: chat based collaboration enables new bot 2.0 possibilities (—›
Intelligent, AI, NPL, Cognitive, Watson et al.)
• Maybe Gartners “bimodal IT” concept is a good analogy:
Source: http://www.gartner.com/it-
glossary/bimodal/

12. PAGE 12
How do the Mode 1 Platform providers react?
Their main problem: Complex legacy collaboration monoliths. Some Examples
(rough & superficial)
Today “Slack” reaction
Microsoft Office 365 groups connectors
Skype for business as a team messenger platform with bots framework as a
slack competitor
http://www.cmswire.com/social-business/office-365-groups-gets-connectors-but-slack-it-aint/
IBM Intelligent assistents in verse and connections
Project Toscana as a completely new platform as a “enterprise ready slack” ?
We built our own integration bot between Slack & CNX “harambot”
MangoApps Integration V 1.0 done
https://help.mangoapps.com/how-do-i-setup-slack-integration

13. Zielstattstr. 42,
81379 München
@beaservices1
+49 89 5388630
Amplify your business
Get in Touch

14. PAGE 14
Interesting Readings
Slack/ Hipchat:
http://slackvshipchat.com/
https://medium.com/swlh/the-tool-isn-t-the-problem-5e19b6857e56#.qv09kihjb
General:
https://m.signalvnoise.com/is-group-chat-making-you-sweat-744659addf7d#.dvfwh2b8m
http://www.fastcompany.com/3059265/the-future-of-work/what-its-like-to-use-a-
chatbot-to-apply-for-jobs
https://www.bea-services.de/blog/slack-etal-lernen-von-den-
digitalen (in German)

15. PAGE 15
Open Source Alternatives to Slack & HipChat
There are a lot of open-source Team Messengers
Mattermost (also self-hosted) Zulip Rocket Chat
And many others. Source (in German): http://t3n.de/news/open-source-messenger-oneteam-584284/

16. You want more ?
@beaservices1 @ Beck et al. Services Siegfried.lautenbacher@bea-services.de

17. BeaS DNA
Social
BeaS Group
Cloud
Facts
Analytics
Partner
Support Services
Principles
Customer
Beck et al. Sedcard
Customer
centricity
Service
Orientation
Passion
Collaboration
Beck et al. Services GmbH
Beck et al.
Services
Suisse
Beck et al.
Services
Brazil
Beck et al.
Services
Romania
Foundation 1999
Employee 75 (45 in D)
Revenue 2015 € 7 millions
Shareholder &
Managing
Director
Mr. Siegfried
Lautenbacher
• Human to human services
• Thinking from the customer
points
• Cooperation for success
• Serve the needs of the
customers
• Curiosity and passion are the
most important prerequisites
for success
• Nothing is unchangeable
• Take responsibility
High Performance
Collaboration
Change & Enablement
& Support
Business & Processes
Consulting
Operation & Support
Cloud Services
Cloud Readiness Workshops
Hybrid Cloud Infrastructure
Backend as a service
Consulting
Operation & Support
Analytics
IT Operations Analytics
WorkplaceBenchmarking
Social Analytics
Consulting
Operation & Support
Support Service
Service Desk
IT – Maintenance
Coaching & Training
E-Learning