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AI in Software for Augmenting Intelligence Across the Enterprise

Slides from Michael O'Connell, Chief Analytics Officer
TIBCO and Ahmer Srivastava, Director of Analytics, Wafer Operations
Western Digital

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AI in Software for Augmenting Intelligence Across the Enterprise

  1. 1. AI in Software for Augmenting Intelligence across the Enterprise © Copyright 2000-2017 TIBCO Software Inc. Michael O’Connell Chief Analytics Officer TIBCO Ahmer Srivastava Director of Analytics, Wafer Operations Western Digital
  2. 2. • Chief Analytics Officer atTIBCO, a Global Software Company with > $1B revenue, >3,000 employees and >10,000 customers worldwide. • Works withTIBCO customers and analytics product teams to develop analytic solutions and provide input for product evolution. • Leads theTIBCO Data Science team. • Over 20 years in the analytics software industry. • PhD in Statistics from NC State University,Adjunct Faculty. Michael O’Connell Chief Analytics Officer TIBCO Software moconnell@tibco.com @MichOConnell Michael O’Connell, CAO, TIBCO © Copyright 2000-2017 TIBCO Software Inc.
  3. 3. ©2017  Western  Digital  Corporation  or  its  affiliates.  All  rights  reserved. • Director of Analytics for Wafer Operations at Western Digital, a Fortune 500 company and global leader in storage solutions. Subsidiaries include HGST and SanDisk. • Responsible for helping Western Digital realize the power of data and create transformative initiatives for smart factory systems. • Leads a team that enables manufacturing operations to effectively access, analyze, and leverage product and sensor data to achieve quality, factory asset utilization and product performance goals. • Over 15 years in the storage technology sector. • Worked in Product Management, Engineering, Failure Analysis, and Continuous Process Improvement initiatives at Western Digital, HGST and IBM • University of California, San Diego Alumnus Ahmer Srivastava Director of Analytics Western Digital® ahmer.srivastava@wdc.com linkedin.com/in/nomadiclens Ahmer Srivastava, Director of Analytics, Western Digital
  4. 4. 4©2017 Western Digital Corporation or its affiliates. All rights reserved.
  5. 5. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2017 TIBCO Software Inc. All rights reserved. TIBCO Proprietary Information. DISCLAIMER During the course of this presentation, TIBCO or its representatives may make forward-looking statements regarding future events, TIBCO’s future results or our future financial performance. Although we believe that the expectations reflected in the forward-looking statements contained in this presentation are reasonable, these expectations or any of the forward-looking statements could prove to be incorrect and actual results or financial performance could differ materially from those stated herein. TIBCO could experience factors that could cause actual results or financial performance to differ materially from those contained in any forward-looking statement made in connection with this presentation. TIBCO does not undertake to update any forward-looking statements that may be made from time to time or on its behalf. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. This document is provided for informational purposes only and its contents are subject to change without notice. TIBCO makes no warranties, express or implied, in or relating to this document or any information in it, including, without limitation, that the information is error-free or meets any conditions of merchantability or fitness for a particular purpose. This document may not be reproduced or transmitted in any form or by any means without our prior written permission. The material provided is for informational purposes only, and should not be relied on in making a purchasing decision. The information is not a commitment, promise or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.
  6. 6. INTERCONNECT EVERYTHING AUGMENT INTELLIGENCE © Copyright 2000-2017 TIBCO Software Inc.
  7. 7. CORE EDGE The (new) Spectrum of Integration APIS MICRO SERVICES SAAS DEVICES
  8. 8. AUGMENT  INTELLIGENCE Visual Analytics Streaming Analytics Predictive Analytics Model business and system behavior using data big and small Deliver recommendation driven insight to business and operations Sense and take action in the right moment to improve business outcomes © Copyright 2000-2017 TIBCO Software Inc.
  9. 9. • Founded in 1997 • Based in Palo Alto, California • Present in 30+ countries • 3000+ employees • 10000+ customers © Copyright 2000-2017 TIBCO Software Inc.
  10. 10. ©2017 Western Digital Corporation or its affiliates. All rights reserved. Confidential.©2017  Western  Digital  Corporation  or  its  affiliates.  All  rights  reserved.
  11. 11. ©2017 Western Digital Corporation or its affiliates. All rights reserved. Confidential. • In  a  strong  strategic  position  to  lead  global   evolution  of  broad-­based  and  changing   storage  industry • Broad  storage  portfolio,  including  HDDs,   SSDs,  embedded  and  removable  flash   memory,  and  storage-­related  systems • Vertically  integrated  business  model  to   maximize  operational  efficiency • Consistent  profitable  performance,  strong   free  cash  flow ~72B Total Addressable Market (TAM)* 13,500+ Total Issued Patents, Worldwide 70000+ Employees Worldwide * ©2017  Western  Digital  Corporation  or  its  affiliates.  All  rights  reserved.
  12. 12. ©2017  Western  Digital  Corporation  or  its  affiliates.  All  rights  reserved.
  13. 13. AI at TIBCO
  14. 14. Augment Intelligence at TIBCO © Copyright 2000-2017 TIBCO Software Inc. Make TIBCO Software Smart and Easy to Use • Augment / Analytics : Recommendations • Interconnect : Smart Systems Provisioning and UX AI: Rules & Machine Learning for Customers • Augment / Analytics (data at-rest) : Spotfire • Point-click machine learning / Ecosystem: R, Python, … • Augment / Analytics (data in-motion) : Business Events, StreamBase, AMX BPM • Point-click rules specification, management; Real-time math; Smart allocation Embedded AI • TIBCO Insight Platform – Continuous Closed Loop Learning
  15. 15. #1. Make TIBCO Software Smarter TIBCO Spotfire - Recommendations AI for Analysis Recommendations and Dashboard Guidance TIBCO Business Events, TIBCO StreamBase AI Rules / BE State Machine Real-time math; PMML-PFA-POJO enabled TIBCO GridServer, TIBCO BPM Smart routing, task / resource allocation, elastic provisioning Technology - TIBCO Enterprise Runtime for R (TERR) Embedded in Spotfire, Business Events, StreamBase, GridServer, BPM © Copyright 2000-2017 TIBCO Software Inc.
  16. 16. #2. Smart Analytic Apps for Customers © Copyright 2000-2017 TIBCO Software Inc. 1. 2. 3. 1. Out of box & Right-click ML 2. Custom Expression functions 3. Embed Data Functions
  17. 17. #3. Embedded AI: the TIBCO Insight Platform https://community.tibco.com/wiki/tibco-­insight-­platform © Copyright 2000-2017 TIBCO Software Inc.
  18. 18. Optimize Pricing Prevent Fraud Smart cross-sell offers Real-Time inventory Management Optimize Routes Deliver proactive customer service Predict impending equipment failure Anticipate and handle disruptions © Copyright 2000-2017 TIBCO Software Inc. #3. Embedded AI: the TIBCO Insight Platform
  19. 19. #1. Make Product Smarter © Copyright 2000-2017 TIBCO Software Inc.
  20. 20. Spotfire : Recommendations © Copyright 2000-2017 TIBCO Software Inc.
  21. 21. Visual Analytics – Spotfire Dashboards
  22. 22. “Our teams need concise, actionable takeaways from the data in our Spotfire dashboards,” said Sasha Teska, Business Insights Manager at Constellation Brands Canada Inc., a market leader in the Canadian wine industry and a shared customer of Automated Insights and TIBCO. “TIBCO is the core of our reporting and we use Wordsmith's natural language to provide digestible information. Now, they can get personalized summaries telling them exactly what they need to know.” Utterance   eg “State” Glue   Intent Parameters   Filter,  Mark,.. Narrative https://automatedinsights.com/tibco © Copyright 2000-2017 TIBCO Software Inc. Natural Language – Input, Output
  23. 23. Smarter Software – Spotfire Recommendations Spotfire recommendations - starting point for data analysis Better viz + reduce data exploration time Dashboard Graph Recommendation Modes All  columns  used  in  plot Subset  of  columns   used  in  plots 1. User selects columns of interest 2. Heuristics rules-driven recommendations 3. On user data: not static images! 4. Inductive learning: “more like this” © Copyright 2000-2017 TIBCO Software Inc.
  24. 24. Examples 1. Metadata Sales:  Continuous  &  Numerical,   Dept:  Categorical  with  X  unique  values,   OrderDate:  Continuous  &  Datetime with  Hierarchy 2. Filtering: with  OrderDat &  Dept selected  pie  charts  don’t  survive 3. Global  Scoring:  Bar  charts  are  rated  higher  than  Line  charts   Exhaustive  Display: Bar  charts  plotted  before  Line  charts x-­axis  – Time  with  calculated  hierarchies Recommendations - Under the hood 1. Generate Metadata 2. Filter Out Plots 3. Global Scoring & 4. Exhaustive Display Raw Data Data Types Min/Max Range Hierarchy Num / Cat Heuristic   Rules Surviving  Plots Bar Charts Scatter Plots Tree Maps Other Advanced © Copyright 2000-2017 TIBCO Software Inc.
  25. 25. Current Work • Know  more  about  your  data:  Spread,  Correlations • Not  only  Viz,  use  recommendations  in  data  prep,  modeling • Use  domain  knowledge • Analyze  and  score  companywide  dashboards • Ecosystem  of  modules  on  Exchange Crowdsource Data Analytics Better Recommendations www.community.tibco.com/exchange © Copyright 2000-2017 TIBCO Software Inc.
  26. 26. Inline Data Wrangling Immersive Flexible Smart Graphical Traceable
  27. 27. • Visual Wrangling - group, split, type change, un-pivot on the fly • Data Lineage - self-documenting, reusable, visual data workflow • Smart Inference-driven ingest - associate & append • In-lake/db - search based exploration & source data catalog Inline Data Wrangling
  28. 28. #1. Make Product Smarter #2. AI/Machine Learning for TIBCO / Customers © Copyright 2000-2017 TIBCO Software Inc.
  29. 29. Spotfire Analyst Spotfire Consumer Spotfire iOS Spotfire Automation Spotfire Library DataLDAP Data Science at Your Fingertips with TERR / R Mass Communicate the Power of Data Science • Spotfire has an embedded R Engine • Client and Server • Spotfire makes it easy for Data Scientists to share their work • Spotfire Data Functions support many Stats Engines • Spotfire Library manages components for re-use & sharing • TIBCO Community shares data science components © Copyright 2000-2017 TIBCO Software Inc.
  30. 30. What does TERR do in Spotfire? • Adds  stats  on  the  Visual environment • Can  be  used  directly  in  Expressions (Data  Wrangling) • Runs R Data Functions in Spotfire analyses • Powers the Predictive Modeling Tools • Can extend Spotfire graphics palette TIBCO Enterprise Runtime for R (TERR) and Spotfire © Copyright 2000-2017 TIBCO Software Inc.
  31. 31. Spotfire Map Spotfire TERR  Data  Function contourLines(x,y) Spotfire TERR Data Function © Copyright 2000-2017 TIBCO Software Inc.
  32. 32. Spotfire MapSpotfire TERR Data Function Data  Functions Wafer diameter Die width, height Spotfire/TERR(parameters) Spotfire Map Chart fields package for smoothing Spotfire TERR  Data  Functions wafer(die width, height) fields: tps() © Copyright 2000-2017 TIBCO Software Inc.
  33. 33. Wafer Maps in Spotfire
  34. 34. Wafer Analysis in Spotfire
  35. 35. Spotfire TERR Data Function Anomaly Detection h2o.deeplearning(…) Spotfire TERR  Data  Function h2o.deeplearning(x,..) © Copyright 2000-2017 TIBCO Software Inc.
  36. 36. Spotfire TERR Machine Learning Data Functions Spotfire Modeling Data Functions • Machine Learning • Gradient Boosting • Random Forests • Deep Learning • Anomaly Detection • Segmentation • Propensity • Affinity • Non-Linear Regression; Decline Curves • Modeling & Simulation • Optimization • Genetic Algorithms © Copyright 2000-2017 TIBCO Software Inc.
  37. 37. • TIBCO GridServer + Spotfire + TERR • TERR on Nodes: Monte Carlo • Formulation for Regulatory Requirements eg VaR, Economic Capital • TIBCO Mashery + Spotfire + TERR • Bot Detection • TIBCO BPM + Spotfire + TERR • Sankey chart • Case prediction • Work pool prediction, SLAs • Optimal resource assignment TERR and Smart Apps across TIBCO Products © Copyright 2000-2017 TIBCO Software Inc.
  38. 38. Route Optimization: Spotfire +TERR + GeoAnalytics Spotfire TERR  Data  Function lpsolveAPI( ) © Copyright 2000-2017 TIBCO Software Inc.
  39. 39. Optimizing Resource Allocation to Tasks in BPM lpsolveAPI( ) Before AfterData  Function  Settings © Copyright 2000-2017 TIBCO Software Inc.
  40. 40. #1. Make Product Smarter #2. AI/Machine Learning for TIBCO / Customers #3. Embedded AI © Copyright 2000-2017 TIBCO Software Inc.
  41. 41. Insight Action MONITOR PREDICT ACT DECIDE MODEL ACCESS ANALYZE WRANGLE Operational CyclesTIBCO Insight Platform Data Discovery TIBCO Spotfire Insight Deployment TIBCO StreamBase © Copyright 2000-2017 TIBCO Software Inc. Data Integration: TIBCO Active Matrix Business Works
  42. 42. Optimize Pricing Prevent Fraud Smart cross-sell offers Real-Time inventory Management Optimize Routes Deliver proactive customer service Predict impending equipment failure Anticipate and handle disruptions © Copyright 2000-2017 TIBCO Software Inc. Operational CyclesHigh Value Analytic Applications
  43. 43. ActionInsightPattern Applications Capabilities Operational CyclesAnalytic Applications at Scale © Copyright 2000-2017 TIBCO Software Inc.
  44. 44. Western Digital Digital Business Journey © Copyright 2000-2017 TIBCO Software Inc.
  45. 45. Intelligence Augmentation in High-Tech Device Manufacturing Ahmer Srivastava Director of Analytics,Wafer Operations April 06, 2017 4/17/17©2017 Western Digital Corporation or its affiliates. All rights reserved. HIVE Event with Michael O’Connell, Chief Analytics Officer, TIBCO on “AI in Software for Augmenting Intelligence” across the Enterprise
  46. 46. 4/17/17 46©2017 Western Digital Corporation or its affiliates. All rights reserved.
  47. 47. 4/17/17 47©2017 Western Digital Corporation or its affiliates. All rights reserved.
  48. 48. 6 Decades of Innovations – Phenomenal Scaling! HOW DO WE SURVIVE? IBM RAMAC (first HDD) CAPACITY 12 TB FORMAT 8 disks 3.5” AREAL DENSITY 864 Gbit/sqin DATA RATE 12 Gb/s POWER ~10 W COST/MB <$0.000032 Ultrastar HE12 (latest HDD) 2016 2.4M x increase >99.9% smaller 432M x density 80K x faster 99.6% less power 1956 CAPACITY 5 MB FORMAT 50 disks 24” AREAL DENSITY 2 Kbit/sqin DATA RATE 150 Kb/s POWER 2374 W COST/MB $10,0001 x 108 cost improvement 1 source: anandtech 2 source: website©2017 Western Digital Corporation or affiliates. All rights reserved.
  49. 49. Industry 4.0 – Next wave in Manufacturing OVERVIEW OF INDUSTRIAL REVOLUTIONS Adapted from Christoph Roser http://www.allaboutlean.com (Wikipedia) Industry 1.0 Mechanical production powered by steam and water Industry 2.0 Mass production assembly lines, division of labor, powered by electricity Industry 3.0 Automated production using advances in electronics and information technology Industry 4.0 Intelligent production incorporated with IOT, cloud and big data; physical and software components are deeply intertwined 18th Century 19th Century 20th Century Today “SMART” FACTORY ©2017 Western Digital Corporation or affiliates. All rights reserved.
  50. 50. Magnetic Head Fabrication. 3-Dimensional, Complex Fabrication at Nanoscale q Manufacturing process with extremely high # of unit operations; with high “device” counts/wafer q Nanoscale 3D fabrication process requiring tight tolerance controls q Functional geometries < 20nm q Material layers down to 3-4 atoms thick Perspective: Individual Magnetic Heads on a Dime A nanometer is to a tennis ball as a tennis ball is to the Earth. ©2017 Western Digital Corporation or affiliates. All rights reserved.
  51. 51. Wafer Fabrication Process Steps GENERAL OVERVIEW SOURCE: LAM Research http://www.lamresearch.com/products/products-overview … Xn (Repeat) ©2017 Western Digital Corporation or affiliates. All rights reserved.
  52. 52. Operational Imperatives of a Data Systems Project Operational Realities OPERATIONS REALITIES • Long total cycle times • Large number of permutations • Global manufacturing footprint • Leading edge technology • Increasing product complexity • High unit volumes BUSINESS DRIVERS • Cost reductions • Quality improvements • Improving asset utilization • Improve labor efficiency • Highly competitive environment 52 B O T T O M L I N E Less variation Improved asset utilization Improved efficiency Courtesy of Dave Rauch, SVP Western Digital ©2017 Western Digital Corporation or affiliates. All rights reserved.
  53. 53. Smart Manufacturing (SM) enables all information about the manufacturing process to be available when it is needed, where it is needed, and in the form it is needed across the entire manufacturing value-chain to power smart decisions. Smart Manufacturing Leadership Coalition SMLC / CESMII Artificial intelligence (AI) is intelligence exhibited by machines. In computer science, the field of AI research defines itself as the study of "intelligent agents": any device that perceives its environment and takes actions that maximize its chance of success at some goal. Intelligence Augmentation (IA), on the other hand, is the idea of a computer system that supplements and supports human thinking, analysis, and planning, leaving the intentionality of a human actor at the heart of the human-computer interaction. KeyThemes Discussed: General Definitions ©2017 Western Digital Corporation or affiliates. All rights reserved.
  54. 54. • Next-generation Advanced Process Control … overview of APC (see slide 56-58) • Virtual Metrology &Virtual Fabrication (digital 3D reconstruction of device for design & process optimization) • “Digital twin” for equipment fingerprinting, fleet chamber matching, predictive maintenance (PdM) • Predictive Analytics forYield Optimization & IntelligentTesting • Capacity Modeling, Real-Time Inventory Management & Smart Dispatch • Digital Assistant for managing manufacturing operations àTraditional BI reporting to AI-based Recommendation Engines • Application of machine learning and deep learning for intelligent pattern recognition & process optimization (see slide 59) Opportunities for Intelligence Augmentation in a Smart Factory 54 *”Digital twins” refer to computerized companions of physical assets Based  on  Ishikawa  diagram  &  Lean  Six  Sigma ©2017 Western Digital Corporation or affiliates. All rights reserved.
  55. 55. Advanced Process Control:An Overview • APC is an extension of Process Control which fundamentally is about reducing variability • The use of automation technologies + equipment interfaces + applied statistics • A vehicle for putting into action the insights learned with data science “In control theory, Advanced Process Control (APC) refers to a broad range of techniques and technologies implemented within industrial process control systems.” RUN-TO-RUN CONTROL FAULT DETECTION FAULT CLASSIFICATION KEY COMPONENTS ©2017 Western Digital Corporation or affiliates. All rights reserved.
  56. 56. Advanced Process Control: Key Components RUN-TO-RUN CONTROL FAULT DETECTION FAULT CLASSIFICATION (R2R) (FD) (FC) Definitions from SEMI Standard The technique of modifying recipe parameters or the selection of control parameters between runs to improve processing performance.A ‘run’ can be a batch, lot, or an individual wafer. The technique of monitoring and analyzing variations in tool and/or process data to detect anomalies. Fault detection includes both univariate and multivariate statistical analysis techniques. The technique of determining the cause of a fault once it has been detected. ©2017 Western Digital Corporation or affiliates. All rights reserved.
  57. 57. Feedforward Run-to-Run controller Run-to-Run controller Feedback Feedback Advanced Process Control FUNCTIONAL DESIGN 57 Shop Floor Metrology Process ToolProcess ToolMetrology Process flow Metrology Fault Detection database for offline analysis Fault Detection models Fault Detection models Stop process ACTIONS MES Tool Maintenance MES Product Hold Email Notification Stop Eq. Process Stop process Courtesy of Norm Armour Fault Detection (Tool) Run-to-Run control (Product) ©2017 Western Digital Corporation or affiliates. All rights reserved.
  58. 58. Intelligent Pattern Recognition COMMON FRAMEWORK FOR REPRESENTING KNOWLEDGE DATA AUTOMATION DATA VISUALIZATION ENG. PRODUCTIVITY DIAGNOSTIC MACHINE LEARNING FOR CLASSIFICATION PREDICTIVE EMBEDDED CLOSED-LOOP ANALYTICS (EDGE) PRESCRIPTIVE Machine-intelligent ecosystem for continuous detection, classification, and predictive quality management of unit of production COLLECT VISUALIZE MODEL OPERATIONALIZE ©2017 Western Digital Corporation or affiliates. All rights reserved.
  59. 59. Western Digital and TIBCO Insight to Action © Copyright 2000-2017 TIBCO Software Inc.
  60. 60. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2017 TIBCO Software Inc. All rights reserved. TIBCO Proprietary Information. The TIBCO Insight Platform Insight Action TIBCO Spotfire TIBCO StreamBase® TIBCO Active Matrix Business Works™
  61. 61. Intelligent Pattern Recognition COMMON FRAMEWORK FOR REPRESENTING KNOWLEDGE DATA AUTOMATION DATA VISUALIZATION ENG. PRODUCTIVITY DIAGNOSTIC MACHINE LEARNING FOR CLASSIFICATION PREDICTIVE EMBEDDED CLOSED-LOOP ANALYTICS (EDGE) PRESCRIPTIVE Machine-intelligent ecosystem for continuous detection, classification, and predictive quality management of unit of production COLLECT VISUALIZE MODEL OPERATIONALIZE ©2017 Western Digital Corporation or affiliates. All rights reserved.
  62. 62. Insight Platform - Documents © Copyright 2000-2017 TIBCO Software Inc. https://community.tibco.com/wiki/tibco-­insight-­platform https://www.linkedin.com/pulse/tibco-­insight-­ platform-­iiot-­michael-­o-­connell?trk=prof-­post
  63. 63. community.tibco.com © Copyright 2000-2017 TIBCO Software Inc.
  64. 64. Spotfire  Wiki © Copyright 2000-2017 TIBCO Software Inc. community.tibco.com
  65. 65. © Copyright 2000-2017 TIBCO Software Inc.
  66. 66. © Copyright 2000-2016 TIBCO Software Inc. Best in Class AI-Driven Visual Analytics & Dashboards #MOREWITHSPOTFIRE
  67. 67. Wrap Up Thank you! Michael  O’Connell,  PhD Chief  Analytics  Officer TIBCO  Fellow moconnell@tibco.com @MichOConnell Contact © Copyright 2000-2017 TIBCO Software Inc. Ahmer Srivastava Director  of  Analytics Western  Digital ahmer.srivastava@wdc.com linkedin.com/in/nomadiclens

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