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‘it’s not all flash!
(or designing and executing effective communication
    plans across traditional and digital channels)’



                                      al nunez jr.
                                 associate director of
                            multimedia communications
                        admissions, recruitment & financial aid
                                        cal poly

 the online version of this presentation with full multimedia can be found at this url
                                     after July 15:
              admissions.calpoly.edu/hobsonsu2012/notallflash.html
where’s cal poly?
(video)
communication flows
our goals

   inform
   promote
   encourage
   change
   sway or ‘the spin cycle’
communication plans for discussion

   prospective
   applicant
   admitted
   parents
   alumni ambassadors
   veterans
   counselors
prospective
prospective
prospective
   initial VIP message (video)
   p episodes (web series with themed episodes)
    (video)
   dept messages (every undergrad major
    represented)
   campus tours – qr codes check-in
   grand avenue (web broadcast with themed
    episodes) (video)
samples
   (videos to play)
applicant
applicant
   application received
   authentication message periodically
   special notices
   tour messages
   application loaded to database (access Uportal)
admitted
conversion or the ‘admitted to
enrolled gambit’
   entire campus effort
   multitech
       letter                      department chairs
       parents vip page            grand avenue
       events
                                    special tours
       flow
                                    qr tour confirmation
       website
       e-mail drivers              u portal
       gps tour                    virtual viewbook
       out of state reception      e-surveys
       chats
       phone-a-thon
       phone blasts
   continues to first day
admitted
samples
   (videos to play)
parents
prospective parent
   information on majors
   tour registration
   general campus information
newly admitted parent VIP page
   the letter
   information gathered
     parent bio/demo
     connection to student established
     parent comments

   vip page (video)
   out of state receptions
   special open house meeting
   orientation programs
alumni ambassadors
   vip page
   building ambassador pool
   out of state receptions
   advancement
   touch
how?
   the evolution
   the team
   the process
the evolution

Then                    Now

    300+ letters
                           Out of state reception
                          Parents VIP page
                           Phone blasts

   Brochures           

                        
                            Phone-a-thon
                            QR tour confirmation

   Catalogue           

                        
                            Social media
                            Special tours


    CD Rom’s
                           U portal
                          Virtual view book
                            Website

    Mailers
                        


                          Phone blasts
                           Phone-a-thon

   Paper application   

                        
                            QR tour confirmation
                            Social media


    Printed View Book
                           Special tours
                          U portal
                           Virtual view book
                           Website
the team
   my team (video – true life)
   equipment
     steadicam  (video)
     dolly (video)

     DSLR

   space
     ‘more with   less’ defined (video)
the process
   no committees (allergic)
   knowing the campus
   ford tough!
   initial stage
       identify need
       establish timeline
       determine content
   script
       wordsmith
       clever copy
   production
   distribute
results
   applicant pool
   admitted pool
   my pool
what’s in your world?
evaluations
             www.eventmobi.com/HU2012
           www.hobsonsuniversity.com/surveys


‘it’s not all flash! (or desining and executing
    effective communication plans across
       traditional and digital channels)’
                                      al nunez jr.
                                 associate director of
                            multimedia communications
                        admissions, recruitment & financial aid
                                        cal poly
                                  com@calpoly.edu


      the online version of this presentation can be found at this url after July 15:
                admissions.calpoly.edu/hobsonsu2012/notallflash.html

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'it's not all flash!

  • 1. ‘it’s not all flash! (or designing and executing effective communication plans across traditional and digital channels)’ al nunez jr. associate director of multimedia communications admissions, recruitment & financial aid cal poly the online version of this presentation with full multimedia can be found at this url after July 15: admissions.calpoly.edu/hobsonsu2012/notallflash.html
  • 4. our goals  inform  promote  encourage  change  sway or ‘the spin cycle’
  • 5. communication plans for discussion  prospective  applicant  admitted  parents  alumni ambassadors  veterans  counselors
  • 8. prospective  initial VIP message (video)  p episodes (web series with themed episodes) (video)  dept messages (every undergrad major represented)  campus tours – qr codes check-in  grand avenue (web broadcast with themed episodes) (video)
  • 9. samples  (videos to play)
  • 11. applicant  application received  authentication message periodically  special notices  tour messages  application loaded to database (access Uportal)
  • 13. conversion or the ‘admitted to enrolled gambit’  entire campus effort  multitech  letter  department chairs  parents vip page  grand avenue  events  special tours  flow  qr tour confirmation  website  e-mail drivers  u portal  gps tour  virtual viewbook  out of state reception  e-surveys  chats  phone-a-thon  phone blasts  continues to first day
  • 15. samples  (videos to play)
  • 17. prospective parent  information on majors  tour registration  general campus information
  • 18. newly admitted parent VIP page  the letter  information gathered  parent bio/demo  connection to student established  parent comments  vip page (video)  out of state receptions  special open house meeting  orientation programs
  • 19. alumni ambassadors  vip page  building ambassador pool  out of state receptions  advancement  touch
  • 20. how?  the evolution  the team  the process
  • 21. the evolution Then Now 300+ letters  Out of state reception   Parents VIP page  Phone blasts  Brochures   Phone-a-thon QR tour confirmation  Catalogue   Social media Special tours CD Rom’s  U portal   Virtual view book Website Mailers    Phone blasts  Phone-a-thon  Paper application   QR tour confirmation Social media Printed View Book  Special tours   U portal  Virtual view book  Website
  • 22. the team  my team (video – true life)  equipment  steadicam (video)  dolly (video)  DSLR  space  ‘more with less’ defined (video)
  • 23. the process  no committees (allergic)  knowing the campus  ford tough!  initial stage  identify need  establish timeline  determine content  script  wordsmith  clever copy  production  distribute
  • 24. results  applicant pool  admitted pool  my pool
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  • 32. evaluations www.eventmobi.com/HU2012 www.hobsonsuniversity.com/surveys ‘it’s not all flash! (or desining and executing effective communication plans across traditional and digital channels)’ al nunez jr. associate director of multimedia communications admissions, recruitment & financial aid cal poly com@calpoly.edu the online version of this presentation can be found at this url after July 15: admissions.calpoly.edu/hobsonsu2012/notallflash.html