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School for Change Agents 2019 - Session 1

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In this session we:
How it can feel to be a change agent in a hierarchical organisation (or challenging a formal system) – why is it so hard?
Understanding the difference between old power and new power (Heimans and Timms) and why change agents need to work with both
Being an influencer for change - why informal influence can be more powerful than formal authority
The nature of agency (the power to make a positive difference) and how we can unleash it
The essence of being a change agent
Change starts with me: self-awareness, reflection, my own mindset about leading and supporting change

Publié dans : Santé & Médecine
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School for Change Agents 2019 - Session 1

  1. 1. @Sch4Change #S4CA
  2. 2. @Sch4Change #S4CA Live learning sessions May 16: Change starts with me May 23: Resilience is an act of defiance June 6: Purpose and power June 13: Moving to action June 20: Being a change agent in a complex world June 27: Leading change in personalised care
  3. 3. @Sch4Change #S4CA Welcome to a global community of change agents! More than 100,000 people from around the world have taken part in, or used the resources of ,The School for Change Agents, including people from: Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Czech Republic, Denmark, Egypt, England, France, Georgia, Germany, Greece, Hong Kong, India, Iceland, Ireland, Italy, Myanmar, Namibia, Netherlands, New Zealand, Nigeria, Norway, Northern Ireland, Pakistan, Portugal, Qatar, Russian Federation, Saudi Arabia, Scotland, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Sudan,Thailand, Tunisia, Ukraine, USA, Vietnam, Wales
  4. 4. @Sch4Change #S4CA Presenter Helen Bevan @helenbevan Presenter Kathryn Perera @KathrynPerera Sound and Video Technician Olly Benson @OllyBenson Webex Host Rosie Redstone @RosieRedstone Webex Host Dom Cushnan @DomCushnan Back-up presenter Zoe Lord @ZoeLord1 Twitter Monitor Zarah Mowhabuth @ZarahMowhabuth Presenter Support Selina Bhambra @BhambraSelina Twitter Monitor Leigh Kendall @leighakendall Chat Monitor Sasha Karakusevic @Karas01 Chat Monitor Bev Matthews @BevMatthew sRN
  5. 5. @Sch4Change #S4CA Where on earth are you?
  6. 6. @Sch4Change #S4CA If you are in the UK, where are you?
  7. 7. @Sch4Change #S4CA
  8. 8. @Sch4Change #S4CA Change agent perspectives in live session 1 • How it can feel to be a change agent in a hierarchical organisation • Being an influencer for change - why informal influence can be more powerful than formal authority • The nature of agency (the power to make a positive difference) and how we can unleash it • Change starts with me Source of image: thenounproject.com
  9. 9. @Sch4Change #S4CA A quote that sums up the essence of the School for Change Agents When [change agents] experience an expanded zone of freedom, another way to connect across hierarchies / geographies / functions, to interact with others, to display leadership… it’s hard to forget. They now know it is possible to do things differently and, very often, they’ve experienced change in themselves too. Celine Schillinger
  10. 10. @Sch4Change #S4CA Source: @NHSChangeDay
  11. 11. @Sch4Change #S4CA Starts on the fringe Starts with the activists Gary Hamel
  12. 12. @Sch4Change #S4CA Change AGENCY definition: The power, individually and collectively, to make a positive difference. It is about pushing the boundaries of what is possible, mobilising others and making change happen more quickly Change AGENT definition: Someone who is actively developing the skills, confidence, power, relationships and courage to make a positive difference
  13. 13. @Sch4Change #S4CA Tomorrow’s management systems will need to value diversity, dissent and divergence as highly as conformance, consensus and cohesion. Gary Hamel
  14. 14. @Sch4Change #S4CA What happens to rebels / heretics/ radicals / mavericks in organisations? ? Source of image: thinglink.com
  15. 15. @Sch4Change #S4CA Source of image: History Today
  16. 16. @Sch4Change #S4CA Source: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out
  17. 17. @Sch4Change #S4CA It’s a tough life being a change agent • Working in a political system built on division and criticism • Challenging an all-powerful status quo • Others don’t see the potential or possibilities • You get ignored and treated as “not relevant” • Your successes and accomplishments often don’t get recognised • You have to choose your battles and emotionally detach from situations
  18. 18. @Sch4Change #S4CA The School for Change Agents is about building power Power is one’s ability to achieve goals. Bertrand Russell
  19. 19. @Sch4Change #S4CA Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you need to know (2018)
  20. 20. @Sch4Change #S4CA The Network Secrets of Great Change Agents Battilana & Casciaro Change agents who were central in the informal network had a clear advantage, regardless of their position in the formal hierarchy. People who bridged disconnected groups or individuals were more effective at implementing dramatic reforms. The resisters in their networks did not necessarily know one another and so were unlikely to form a coalition.
  21. 21. @Sch4Change #S4CA People who are highly connected have twice as much power to influence change as people with hierarchical power. Leandro Herrero http://t.co/Du6zCbrDBC
  22. 22. @Sch4Change #S4CA We still organise health and care like the Tabulating Machine Co. of 1917 Source of image: @corp_rebels
  23. 23. @Sch4Change #S4CA Just 3% of people in the organisation or system typically influence 85% of the other people Source: Organisational Network Analysis by Innovisor Influencers . Find the 3% “super-connectors”!
  24. 24. @Sch4Change #S4CA Why superconnectors? Source of graphic: The Strategy Group A major cause of change failure is poor dialogue with the informal organisation The 3% informal influencers: • Have the relationships, networks, content and context • Drive the perceptions of other people • Are the go-to people for advice • Make sense of things and reduce ambiguity for others • Are trusted by peers more than formal leaders are trusted • Are largely unknown to formal leaders
  25. 25. @Sch4Change #S4CA How do you find your superconnectors? Ask other people! Who do you go to for information when you have concerns at work? Whose advice do you trust and respect? Sources Innovisor Evidence-based change McKinsey Tapping the power of hidden influencers Mike Klein Internal influencers: actionable and no longer optional
  26. 26. @Sch4Change #S4CA Find the 3%: meet David Morgan, Quality Improvement Manager, North East Ambulance Service • “Dave knows everyone in the ambulance service, not just in the North East ” • “He’s really influential on Twitter and loads of ambulance staff use Twitter for work topics” • “Dave wants to help you sort out issues” • “He is respected by senior people and by frontline”
  27. 27. @Sch4Change #S4CA What does this mean for me? Source of graphic: The Strategy Group
  28. 28. @Sch4Change #S4CA What does this mean for me?
  29. 29. @Sch4Change #S4CA Senior leaders may be less influential than they think
  30. 30. @Sch4Change #S4CA Change AGENCY definition: The power, individually and collectively, to make a positive difference. It is about pushing the boundaries of what is possible, mobilising others and making change happen more quickly Change AGENT definition: Someone who is actively developing the skills, confidence, power, relationships and courage to make a positive difference
  31. 31. @Sch4Change #S4CA Change Starts With Me Source of image:: Kimothy Joy
  32. 32. @Sch4Change #S4CA The success of our actions as change-makers does not depend on what we do or how we do it, but on the inner place from which we operate” Otto Scharmer Leading from the emerging future
  33. 33. @Sch4Change #S4CA We are not outside of the change: we ARE the change Source of graphic: Adapted by Helen Bevan from Reos Partners
  34. 34. @Sch4Change #S4CA Ten things that effective change agents do
  35. 35. @Sch4Change #S4CA Being a great change agent is about knowing, doing and being change Source: Rianna Moore - Competency model for understanding and working with (organisational) energy
  36. 36. @Sch4Change #S4CA Systems awareness and systems design are important for health professionals, but they are not enough. They are enabling mechanisms only. …..Ultimately, the secret of quality is love. ……If you have love, you can then work backward to monitor and improve the system. Avedis Donabedian
  37. 37. @Sch4Change #S4CA
  38. 38. @Sch4Change #S4CA Confronting people with their freedom may be the ultimate act of love Peter Block Source of quote: Celine Schillinger
  39. 39. @Sch4Change #S4CA horizons.com/School
  40. 40. @Sch4Change #S4CA Next week on FutureLearn • When you close this session you will be taken to the FutureLearn where you can sign up if you haven’t done so already • Our next FutureLearn module “Understanding new power” launches on Monday • Over the next two weeks, we’ll concentrate on getting a better understanding of ‘power’ – what it is, the different types of power, and how by understanding it better, you’ll become a more effective change agent

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